Dailycakes.in — Cake delivery cancelled and no refund

I have ordered cake from dailycakes.in for Kolkata on 27th August 2022.
They cancelled stating could not delivered due to shortage of staff services and mentioned to start refund process.
It's been 5 days now and nobody from their team replied to any of my mail.
My order no. Was: 36563
I have paid through payment gateway that is PayU
Transaction ID: 36563_220827:21
Merchant: YASH SADH
Amount Paid: 499.00
Order Date:[protected]:02:46
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