Dbs Bank — bank did not return the amount on account closure

Address:

Chennai, Tamil Nadu, 600092

Hi sir,

I am joesphin benita from chennai. I have opened a savings account in digi bank (Dbs) through online. When i tried to open fd i was asked to complete the biometric verification. I have done too. But it was not done properly i dont know what was the reason.
I have decided to close the account, and asked the customer care. I was asked to give my another savings account so that they can deposit the amount which i had in my dbs savings account.
They agreed that the amount will receive within 15 days. But its been 4 months but i havent received the amount still. I have sent email to bank regarding this many times but no response.