DD Motors — Complaint for poor services offered

Address:

Wazirpur Delhi

My car NO.DL8C AN 9216 Maruti CIAZ was lodged at Workshop of DD Motors, Industrial Area, Wazirpur on 17.11.2022 for repairs caused because of an accident on 12.11.2022. It took my lots of efforts and approaching various channels to convince the surveyor deputed by the Insurance Company to understand the authenticity of damages and allow repair/replace the damaged parts. The surveyor initially allowed repair of front bumper and replacement of right fender and the left side damages and left rear view mirror were totally ignored. I had to take up the matter with the Insurance Company, who were kind enough to understand and allowed the replacement of left mirror. It took more than a week to arrange this mirror and finally the vehicle was delivered to me on 2.12.2022. In between on my request the vehicle was sent for servicing at DD Motors servicing center based at another nearby point.

When I went for taking delivery of the vehicle I noticed the shabby work done to the vehicle and pointed out to the concerned persons. To mention a few ... there were visible scratches on front bumper which was allowed by the surveyor for repairs, small small dots/stains all around the body of the vehicle etc. etc.

Further, on checking the bill I found that I was charged for three items, which were given to me only after my pointing out to them. These items were Paper floor mat, Lemon Gel Perfume and Microfibre cloth.

I was quite upset when I noticed that my mobile stand which was fixed on stearing, was missing. I pointed out this to the staff sitting at the counter, who checked the photographs of the vehicle and agreed that it was there at the time of handing over the vehicle. I even talked to Mr.Sood, GM on phone and brought the lapses to his notice. The concerned staff could not locate the missing mobile stand and I had to take back my vehicle, since it was already more than three hours and I was getting late.

This kind of poor service/workmanship is beyond anyone's tolerance and bring a bad name of a renowned company like DD Motors which had been my only and favourable place of servicing of my vehicles for more than 15 years.