DD Motors — Regarding car service

Address:

DELHI

This is regarding negligence that I have faced during my car service which i have got done on 8th April 2022 from DD motors service center (Wazirpur).
I have taken the option of pick n drop n trust me that was the worst experience of my life. I have specifically told them the issues other than service and he also noted down on worksheet but advisor didn't even bother to look at the problems only basic service has been done that's it. After that at the time of billing advisor told me that i have some loyalty points and I can redeem them for extra discount so i agreed n they have sent me otp which i haven't received n he told me that there is some problem in my phone i agreed n restart my phone but haven't received any otp other than this i have received all otp's from their side. but they didn't agreed that actual problem was from there end and it’s been 3 days it’s still not resolved and i didn't even got my bill. In d end when i told pressure them that send my car back as it was already very late from the time which they have committed. his manager called me that there is no driver available that was the most worst excuse I heard because 5 minutes earlier i had a word with the advisor he told me car n driver is ready. Lastly I told them to send card machine then didn't send card machine too. so many blunders in a single day now I want my points to get redeemed and problems which i have told them to get resolved ASAP.