Deals Bazaare — Fraud call

Address:

Bangalore, Karnataka

I would like to report a fraud call and transaction. On the 23rd April around 11 am I got a call from +91 [protected] stating they are calling from my Credit Card company HDFC. They asked me why I have never use my rewards points and it will be elapsing. So instead of that they will convert my reward points to a deal voucher / package with DealsBaazare and they confirmed my credit card details and address etc. Then they said they will connect me to DealsBaazare but I should not tell them that I was been transferred from HDFC bank and also if they ask how I will do the payment for the Rs 6500 voucher/package I should not tell them by Reward points and should tell them I will pay with my Credit Card. The reason given is that DealsBazaare wont accept reward points but since they are converting using my reward points so it doesn’t elapse I should not inform the customer care rep from Dealsbaazare. Also I was told my credit limit will be increased to about 1.2 lakhs from next month from the current Rs85000.They then connected me to dealsBaazare.The Deal Baazare rep confirmed all my details and address for shipment of welcome kit which will be delivered in 15 days ( and I still didn’t receive anything till date).Then I kept getting calls from Deals Baazare ( ph : [protected] ) on the same day reconfirming my details again the calls from supposedly HDFC kept calling to check if everything went on fine with Deal Baazare. The moment I got an sms my Credit card was billed Rs 6500, I immediately received a call from supposedly HDFC telling me not to worry this is just to show Deals Baazare I paid with my Credit card and when the delivery man comes deliver the welcome kit, I just have to show him the sms. Also they said don't worry in the next statement that Rs 6500 won’t reflect it will be adjusted with my rewards points. When I got my statement on 4th May and saw I was charge Rs 6500 for Deal Baazare. I called the bank and informed them what happened and they said must have been a fraud call because there is no such thing as reward points elapsing etc. So the bank now has block my card and is investigating this matter. I have email a copy of my complaint and also the dispute form to HDFC already. And today on 15th May I got a call from HDFC from the dispute team asking me what happened. I gave all the details and they told me they will get back to me . My concern here is. Who is behind this fraud.Is it DealsBaazare or HDFC .What surprises me is how did the person who pretended to be calling me from HDFC knows I never used my reward points and how did he know my credit limit will be increased. I also called Dealsbazaare to complain but the lady who picked up was extremely rude and literally shouting at me saying this is my problem why did I agree to their conditions etc. But till date I never got any product. I’m wondering if it is a fraud from both the bank and Dealsbaazare where it’s a win win situation for both of them. The Bank charges my card and I have to pay my credit card bill and Dealsbaazare gets a customer to unknowingly buy their product.