[Resolved] Deals Mantra Epay Kerala — Dealsmantra_epay kerala.com | |||||
I have received a call from [protected] 10 minutes ago, saying that they are calling from SBI Card, since I am not receiving either physical or e- statement from SBI Card, I was enquiring again and again how to get statement. Meanwhile they diverted my attention from statement and said about redeeming SBI Card points, and asked for OTP which I received in my mobile, before I could think twice, I shared that OTP and my card got debited with Rs.7762/- by Eventhough i blocked my card immediately, I am surprised, how fast a Credit Card Frauds can happen. Please look into the matter and resolve the issue. Kavitha Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved | |||||
 4 Comments | |||||
Comments
I am very much concerned about the leakage of the key customer data of SBI card holders as evident from the recent cases reported in a few online complaint boards.We have intimated these concerns to SBI customer service team and ombudsman with a list of evidences and asked for their response.They conveniently not replied to the critical concerned raised by me . instead they replied as follows in the standard format shown below.
[protected][protected][protected][protected][protected]-----
Thank you for writing to SBI Cards.
This is with reference to your communication dated[protected].
We truly value you as our privileged customer and regret the inconvenience cause to you in the matter address to us. Please accept our sincere apologies for any inconvenience caused to you and for your displeasure whilst you felt our service levels did not meet your expectations. We solicit your continued patronage to our services.
SBI Card Related: we wish to confirm that we at SBI Card do not solicit from customers key information pertaining to SBI Card e.g. CVV No. One Time Password etc. under any circumstances.
We wish to share with you that we periodically inform our customers through SMS and email stating not to share the credit card details even if caller claims to be from SBI.
We would alos like to share with you that we at SBI Cards wuld not share the card holders credentials with any third party concern.
In case of any query would request you to reply at [protected]@sbicard.com using the same subject line or contact the SBI Card helpline at 39 02 02 02 or[protected] if calling from MTNL and BSNL lines ) . IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.
If you are not satisfied with the response you can write to Nodal Officer Customer Service at [protected]@sbicard.com using the same subject line. You will receive a response within 8 working days.
Yours sincerely
SBI Cards
[protected][protected][protected][protected][protected]----
Please be aware..that customers are still getting cheated in the similar manner...in most of the cases customer is going to be at loss. No use of sending them emails to the email ids provided or calling customer support to escalate the compliant..This is my experience...so far. From the cases reported in various online complaint boards against SBI cards, it is evident that this fraudulent activity has been happening for quite sometime. Can SBI explain to us in layman's language, Why It is still happening? What action they have taken against these fraudsters? Why should customer believe that their personal details were not leaked out to the fraudsters? Would SBI be responsible for other fraudulent activities that can happen with the use of same customer information leaked out from them?
03 June 2016
[protected][protected][protected][protected][protected]-----
Thank you for writing to SBI Cards.
This is with reference to your communication dated[protected].
We truly value you as our privileged customer and regret the inconvenience cause to you in the matter address to us. Please accept our sincere apologies for any inconvenience caused to you and for your displeasure whilst you felt our service levels did not meet your expectations. We solicit your continued patronage to our services.
SBI Card Related: we wish to confirm that we at SBI Card do not solicit from customers key information pertaining to SBI Card e.g. CVV No. One Time Password etc. under any circumstances.
We wish to share with you that we periodically inform our customers through SMS and email stating not to share the credit card details even if caller claims to be from SBI.
We would alos like to share with you that we at SBI Cards wuld not share the card holders credentials with any third party concern.
In case of any query would request you to reply at [protected]@sbicard.com using the same subject line or contact the SBI Card helpline at 39 02 02 02 or[protected] if calling from MTNL and BSNL lines ) . IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.
If you are not satisfied with the response you can write to Nodal Officer Customer Service at [protected]@sbicard.com using the same subject line. You will receive a response within 8 working days.
Yours sincerely
SBI Cards
[protected][protected][protected][protected][protected]----
Please be aware..that customers are still getting cheated in the similar manner...in most of the cases customer is going to be at loss. No use of sending them emails to the email ids provided or calling customer support to escalate the compliant..This is my experience...so far. From the cases reported in various online complaint boards against SBI cards, it is evident that this fraudulent activity has been happening for quite sometime. Can SBI explain to us in layman's language, Why It is still happening? What action they have taken against these fraudsters? Why should customer believe that their personal details were not leaked out to the fraudsters? Would SBI be responsible for other fraudulent activities that can happen with the use of same customer information leaked out from them?
03 June 2016
Contact Information
Bangalore South, Karnataka
India
India
deals mantra epay kerala
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The instances of similar k complaints that have been registered by other SBI cardholders in leading on-line complaint boards make me strongly believe that SBI card customer data has been hacked by some fraudsters doing an organised cheating in SBI's name. In spite of me bringing it to SBI's notice with evidences, no action has been taken from their end. It really disgusting to note that those fraudsters are still cheating SBi card holders with same modus operandi.
To me, this incident brought to light up many shocking and unpleasant truths about SBI customer information security and customer centricity .
I would like to know HOW and WHY key customer information reaching out to the criminals? Why only SBI customers are targeted? I am terrified to realise that the same personal data can be used for multiple ways of cheating the customer since it has already been leaked out.