[Resolved] Dear One Assist — regarding refunding | |||
May i now the account which have been registered without my knowledge has been deactivated or not?? Relationship number :- 2548236.. Eagerly waiting for ur reply! The money which has been debited from my card 1899 i needed it back as soon as possible.. I[censored] people are not giving back the money then i am going to close my account in axis bank.. Fed up with u people! Dont call me pls.. Silently do deactivate the account.. Seriously i[censored] people wont return the money i will be closing my bank account den i wont open my account ever,! N u will be responsible for this Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Seema,
Greetings from OneAssist!!
We regret for any inconvenience caused. Please note that all deduction from your account for the insurance plans is managed by your bank.
As per our records, we can see that your account was deactivated in September 2018. With regards to the refund, we have forwarded your details to our team and they shall get back to you with the status.
We appreciate your patience in the interim.
Regards
Team OneAssist
Greetings from OneAssist!!
We regret for any inconvenience caused. Please note that all deduction from your account for the insurance plans is managed by your bank.
As per our records, we can see that your account was deactivated in September 2018. With regards to the refund, we have forwarded your details to our team and they shall get back to you with the status.
We appreciate your patience in the interim.
Regards
Team OneAssist
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.