OneAssist Consumer Solutions Customer Care
OneAssist Consumer Solutions Pvt. Ltd.
Customer satisfaction rating: 78%
Submit a Complaint
2009
COMPLAINTS

OneAssist Consumer Solutions Customer Care

OneAssist Consumer Solutions Pvt. Ltd.

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Address
707-708-709, Acme Plaza, Andheri ā€“ Kurla Road, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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435
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308

Phone:
Phone:
+91 80 8033 3333  [Customer Service]
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270
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195
+91 22 4298 3000  [Corp Office]
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113
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148

Additional info
Contact Details

Wallet F.A.Q.

Mobile F.A.Q.

Corporate Office

707-708-709, Acme Plaza, Andheri ā€“ Kurla Road, Andheri (E), Mumbai 400059
+91 22 4298 3000

P.O. Box Address
P.O. Box No 7417, J.B. Nagar Post Office, Mumbai 400059

Registered Office
B-24, Manubharati, Azad Lane, Off. S.V. Road, Andheri (W), Mumbai 400058

View More Information...

Customer satisfaction rating
78%
Complaints
2009
Pending
138
Resolved
1518
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

OneAssist Consumer Solutions related photos (260)

OneAssist Consumer Solutions Complaints & Reviews

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Oneassist Consumer Solutions — I don't want any subscription and want the money refund

 Preethi Ramesh on Apr 22, 2018
Hi,

My mom has received a call from one assist, and without clear intimation on the product, her approval has been taken and money has been debited. She does not want any subscription and wants the money to be refund.

This is the second year an amount of 1899 has been deducted, we already spoke to one assist customer care when this happened last year and no action as taken.

Please remove the subscription and she does not want any protection plan....
Complaint comments  Read comments Complaint category Banks

Oneassist — hdfc credit card one assist plan

 Anand080 on Apr 21, 2018
Hi,
Please deactivate the oneassist plan "enhanced wa power single plan" with membership id: [protected] associated with my hdfc credit card, and refund the money asap. This plan was activated without my knowledge and permission, so requesting you to deactivate the plan and refund the deducted amount inr 1399 as soon as possible.

Relationship number: 3800828...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — product cancellation/auto renewal

 rajeshmspl on Apr 21, 2018
Hdfc promoted tge one assist be taken last year. I had specified it shall not be auto renewed. But to my surprise received mail that it will be automatically renewed. When i contacted hdfc they simply say that they have nothing to do. Oneassist customer care is pathetic and they never respond. I had the tailing content mail to one assist but no acknowledgement or confirmation of the plan being terminated. I will be forced to take a hard step in the event money being charged yo my account.

Dear sir,

My membership id [protected] is getting expired on 02 may 2018 and i...
Complaint comments  Read comments Complaint category Business & Finances

Oneassist Consumer Solutions — cancellation

 marinephy on Apr 21, 2018
Name : heonyong park
Phone : [protected]

Oneassist took 1899/- from my hdfc account without permission.
I want to cancel this service. Please refund my money.
I called to oneassist call center many times. But they intentionally ignored my complaint.
I'm sure that they tried to avoid providing cancellation service.
Please cancel my plan.
I never want to use your service continue....
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — money deduction from my credit card without permission

 anky2110 on Apr 20, 2018
Hello there

I received sms from kotak mahendra bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind of unsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Message reveiving date - 11/4/2018
Time - 10:54pm...
Complaint comments  Read comments [1]Complaint category Credit Cards

Oneassist Consumer Solutions — requested for cancellation of membership but deducted the payment

 premkumarhvf on Apr 20, 2018
I have requested the firm to cancellation of membership vide mail dated: 16.04.2018 and mail confirmation has been received from them that "your request for plan cancellation is under process." and also two-three times, they have spoken with me regarding the same. After that also, it is observed that the payment has been deducted.
Hence, requested to refund the same....
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — unfairly charged

 Rakesh Tiwari11 on Apr 20, 2018
I received sms from hdfc bank that rs-1799/- deducted from my credit card to one assist plan without my permission.. I also got a mail and a post from one assist team. I m continuously calling on customer service but always there executives are busy and they not cancelling the servicing.

Please deactivate and refund my money asap

Relationship no 1877092
Name - rakesh kumar tiwari...
Complaint comments  Read comments Complaint category Insurance

One Assist — unauthorized renewal and unauthorized renewal charges on my credit card

 tom_ben2000@yahoo.com on Apr 19, 2018
When i availed my hdfc credit card i noticed a unauthorized charge of rs1299. On enquiry i was informed that it was the charges from one assist. I informed that i didn't ask for their services, but was told it was a package with the credit card. This year i noticed similar charge of rs1399 for renewal of one assist. I had already informed over phone and by email not to renew their service however they have charged my credit card account. Following is the email content:
This bears reference to your email dated 2/4/2018 regarding the renewal of one assist membership of relationship no.: 1934201...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — cancellation of my membership

 Karthikchennai07 on Apr 19, 2018
I received sms from hdfc bank that rs.1399/- got deducted from my credit card without my permission. So i called to the hdfc customer care and representative stated like the money deducted on behalf of one assist for my credit card protection plan. The plan was activated without my permission or confirmation, so i called to one assist customer care, your executive said like he will cancel the plan and even i got mail from your cancellation department like cancellation was accepted. This was happened on march 28 2018. But on april 4th i have checked my hdfc net banking and was shocked after i came...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — wanted to deactivate/cancel my one assist plan

 tring on Apr 19, 2018
There is no option to deactivate or cancel my one assist plan in the official website of one assist consumer solutions private limited i. E www.oneassist.in
Please help me in deactivating or cancelling my one assist plan.
I need to cancel it soon because in august month every year, this plan gets automatically renewed by taking out the annual charge which was rs. 1, 899/- for me last time on 22 august 2017.
I know, even if i cancel now, i won't be refunded but still then i don't want to be charged again this year again in august month. I really don't need such service which...
Complaint comments  Read comments Complaint category Banks

Oneassist Consumer Solutions — cust id : 2596610 membership id: 1001806350 sr. no. 3030020 handset replacement

 ccmohit_bansal on Apr 18, 2018
I raised a claim to oneassist for my handset on 28th march 2018,

On 05/04/2018, i received a call from your customer relationship officer regarding my handset replacement where he told me that i will get link within three days over mail or phone through which i have to pay 10 % of rs.50800 inr for my handset replacement and also requested me to pay as soon as possible.
After wait period of three days i tried to contact customer care for updates but due to no respond, i sent an email for updates regarding my handset replacement (Screenshot attached), after that i got a call...
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — regarding my unnecessary debit for rs.1899/- for one assist service

 abhiwhitehill on Apr 18, 2018
Dear Concern,

I already raised my complaint from last 15 days back regarding the Unnecessary debit for rs.1899/- for one assist service they called me and asked me for my bank details to refund my money in just 4 days then i gave my canceled cheque on mail provided by them but now its been 15 days long and no money credited in my account by Oneassist. I mailed again and again on their said mail ID happytoassist@oneassist.in but they gave no response now i am fed up from this. please help me resolve this issue ASAP.

My Last Complaint is mentioned below ::::
Complaint comments  Read comments Complaint category Business & Finances

Oneassist Consumer Solutions — auto renewal without my approval

 Prem1991 on Apr 18, 2018
For past 3 years I am informing them not to renew my plan.still they do and promise me that next time it won't happen. Today(18/4/18) I got a message that Rs1299 is debited from my HDFC credit card. I already sent a mail regarding not to renewal on 27/2/18 (check attachment) but no use. They debited amount without my approval.

Today I call customer care and explained everything, they informed me that call will be transferred to cancellation department and asked me to wait till that. I was waiting in the call for more than 10 minutes and still no answer.

Again I called,...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — cancel my membership and refund my money back

 Arthur Cotton on Apr 17, 2018
I received sms from ICICI Bank that Rs.1399/- got deducted from my credit card without my permission.
OneAssit plan got renewed without any information. The amount got deducted without my confirmation.
I called to your customer care, your executive said money may not be refunded. So, that's why I am complaining
I am cancelling my membership in the free look-in period, I am eligible for full refund.
Please cancel my membership and refund my money back.

Name: Arthur Cotton
Date of Incident:[protected]
OneAssist Relationship Number: 1924354
Complaint comments  Read comments Complaint category Business & Finances

Oneassist Consumer Solutions — no response for cancellation of one assist plan

 Suchivila on Apr 17, 2018
I received a call from icici bank (One assist) in the year 2017 and has just given information about one assist plan after than they activated this plan without my oral or written consent, and on 4.3.2017 i come to know that rs. 1799/- deducted from my icici saving bank account. This year they automatically renewed plan and rs. 1899 deducted from my icici bank account. I don;t need this plan and actually i have not used any services till today.
Above complaint lodged by me through email id and i received phone from customer and informed me that we will not deactivate your account, it will...
Complaint comments  Read comments Complaint category Banks

Oneassist Consumer Solutions — iphone insurance

 madhanaa s.r. madhanaa s.r. on Apr 17, 2018
I have bought iPhone 6s and put insurance. But insurance was delayed by Currents at Phoenix mall in Chennai. Now I have insurance till May, 2018. My phone got broken and it crosses one year from purchase date. One assist team is not accepting my insurance though it an issue from Currents who delayed insurance. They didnā€™t tell us terms and conditions when they put insurance. Now both r cheating us....
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — I don't want any card protection plan and I want my money back

 Rahul Rosan Tripathy on Apr 17, 2018
Rupees 1899/- deducted from my bank account without any intimation and without my permission

my account number is [protected]

my card number is **** **** **** 2817

my registered mobile number is ******3693

Axis Bank, Branch-Baripada, Odisha

please kindly deactivate that service unwanted by me and refund me my money asap

thanking you,
Rahul Rosan Tripathy...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — terminate my one assist plan

 ashma chell on Apr 17, 2018
Deactivate my one assist plan immediately. Otherwise i ll withdraw my ac from icici bank. Last year you guys told me that if i ll permit u again for further continuation of this service then only you ll debit my money from my ac. But this year without my concern again u were continue the service and just drop a conformation massege. I hope you will take action immediately.

Name-shatabdi chell.
Plan name - enhanced wa privilege single plan.
Relationship no-1916164...
Complaint comments  Read comments [3]Complaint category Banks

One Assist — deactivate protection plan

 Mikul Patel on Apr 17, 2018
I received sms from icici bank that rs-1899/- deducted from my debiit card to one assist plan on 11/04/18. Without my permission. I complaint once on 12th april 2018 on consumer complaint but you didn't give any response yet. I don't want any protection plan so please cancel it as soon as possible.

I already complaint through mail or phone call but didn't get any solution till now.

Please deactivate and refund my money asap
Date of incident : 11/04/2018
Icici debit card no. Xx5358
Mobile number : [protected]...
Complaint comments  Read comments Complaint category Banks

Oneassist Consumer Solutions — customer care

 Deepanjalee Dutta on Apr 17, 2018
One assist keeps on disturbing me even after i denied insurance from them for one of my handsets. I have requested them many times not to call but there is no action taken. They insist on taking their service forcefully, calls at odd hours of the day. This is pure form of harassment. They also insist on insuring other mobile handsets under their service. Keeps on calling for all kinds of offer kindly look into the matter....
Complaint comments  Read comments [1]Complaint category Insurance

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