OneAssist Consumer Solutions Customer Care
OneAssist Consumer Solutions Pvt. Ltd.
Customer satisfaction rating: 83%
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3238
COMPLAINTS

OneAssist Consumer Solutions Customer Care

OneAssist Consumer Solutions Pvt. Ltd.

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Address
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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613
down
405

Phone:
Phone:
+91 80 8033 3333  [Customer Service]
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398
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256
+91 22 4298 3000  [Corp Office]
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151
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179

Additional info
Contact Details

Wallet F.A.Q.

Mobile F.A.Q.

Corporate Office

707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai 400059
+91 22 4298 3000

P.O. Box Address
P.O. Box No 7417, J.B. Nagar Post Office, Mumbai 400059

Registered Office
B-24, Manubharati, Azad Lane, Off. S.V. Road, Andheri (W), Mumbai 400058

View More Information...

Customer satisfaction rating
83%
Complaints
3238
Pending
76
Resolved
2645
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

OneAssist Consumer Solutions related photos (460)

OneAssist Consumer Solutions Complaints & Reviews

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Oneassist Consumer Solutions — need to deactivate service completely

 contactavishek on Oct 19, 2019
I want to discontinue services from OneAssist for card protection. My Relationship number with OneAssist is 5548965. I don't want to pay 1399 for their service. Their mobile application is not working on my phone and I have not been able to use their service at all. Therefore I have no intention of 1399/- getting deducted from my ICICI credit card account. Please deactivate my service from OneAssist....
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — one assist mfee activated without my consent

 Zoher_125 on Oct 19, 2019
ONE ASSIST MFEE ACTIVATED WITHOUT MY CONSENT
I'm Using HDFC Credit card. I got a message that an amount of 1899/- was debited from my credit card without my permission.

Kindly cancel this plan and request you to refund the amount of Rs:1899/- This amount includes 1899 for One assist. I am charged fee for not being able to pay this amount which is not acceptable . Pleases deactivate ONE ASSIST membership & refund me all the deducted amount.

Please refund this amount as soon as possible.

Credit card ****4534
ZOHER TAJMAHAL
[protected]...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — deactivate

 maheswar reddy reddy on Oct 19, 2019
Hello I would like to deactivate the one assist service that is two years back activated on my HDFC Credit card, which is charging me Rs. 1399.

I have two years back applied for HDFC Credit Card and I have the one assist service activated on my credit card. The charges are of rupees 1399.

As of now I am not interested for this service so can you please deactivate the service for my credit card......
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — I want to deactivate one assist service of my hdfc credit card

 Nicks_Thakar on Oct 18, 2019
Hello i would like to deactivate the one assist service that is currently activated on my hdfc credit card, which is charging me rs. 1399.

I have recently applied for hdfc credit card and i have the one assist service activated on my credit card. The charges are of rupees 1399.

As of now i am not interested for this service so can you please deactivate the service for my credit card....
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — complaint about insurance policy

 5135025 on Oct 18, 2019
Hello
This is Chayan jain.
I'm continuously calling to your customer care support, but not even my single call is being answered. My laptop insurance date is expired and i have called them many times even before the expiry date. But each and every time they put my call on hold to transfer it to their renewal department. And my call is put on hold for 20 -25 minutes. And no response is being given from your side.
I'm not satisfied with your company's services.
Please resolve my issue as early as possible.
RELATIONSHIP NO.- 5135025
MOBILE NO- [protected]...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Oneassist Consumer Solutions — deactivate and refund

 k.r.d reddy on Oct 15, 2019
Why icici customer care team not answering any fraud-related mail of one assist plan??? I also received a call from icici bank and they just are given information about one assist plan after than they automatically activated this plan and deducted rs-1399/- from my credit card a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap. Relationship no.8770836....
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — cancel my one assist membership

 SiddharthkSingh on Oct 14, 2019
Hi team,

Please cancel my one assist membership, relationship number - 795390.
Please cancel it right away. I have tried reaching out to you on numerous occasions.

Please cancel the subscription, or else will have to move and cancel my credit card.

I have been paying the fees for so many years now. I am willing to take the risk caused due to fraudulent activities....
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Oneassist Consumer Solutions — product fees for "one assist mfee" charged without consent

 coolprakash1997 on Oct 13, 2019
Hi,

I am an HDFC Bank Customer with Cust. Id:[protected] and Name: Prakash Gupta. On 10/10/2019 my Credit Card was debited with Rs. 1399 without my consent. Even I never opted for the product and didn't receive any phone calls or messages for the confirmation of the same. The Credit Card last four-digit is 0348. Please deactivate the service and refund the amount debited to my credit card asap....
Complaint comments  Read comments [2]Complaint category Credit Cards

Oneassist Consumer Solutions — subscription and amount deducted without my permission

 Rajatmann on Oct 13, 2019
Dear one assist team,

On tuesday 1 october 2019 at 11:55 am amount of rs. 1899 is deducted from my account. I don't know why.
I never asked icici & one assist to subscribe/activate the plan.
Now, kindly reimburse my amount of rs. 1899 and deactivate the account.

Bank details:
Icici bank
Name: rajat mann
A/c no.[protected]
A/c type - savings...
Complaint comments  Read comments [1]Complaint category Credit Cards

Oneassist Consumer Solutions — one assist membership

 amrit.singh01 on Oct 13, 2019
I was charged with rs. 1399/- on my icici credit card on 11 october 2019. I got a call from the bank explaining one assist and after that they automatically activated the plan without confirming with me. My one assist relationship id is 8771701. Kindly cancel my membership and refund the amount processed on my credit card. I do not want any protection plans and do not want to opt in future as well. My registered phone number is [protected]....
Complaint comments  Read comments [2]Complaint category Credit Cards

Oneassist Consumer Solutions — my wallet protection service renewed wrongly

 Bappa giri on Oct 13, 2019
Last year i cancelled my wallet protection service and rs. 300 refunded. But still this year this service renewed and rs. 1899 debited from a/c without any warning message.
I spoke to customer care representative and under stood that last year this service was not cancelled and discounted rs. 300. And mail-id was wrongly updated in profile [protected]@rediffemail.com instead of [protected]@rediffmail.com. For this i didn't receive any message via mail.

I cheated by your representative last year and this year also i charged rs. 1899.
My relationship no. Is 2792395...
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — refund of fraudulent deduction of money from account

 Dipanjoliyam on Oct 11, 2019
An amount of rs 1899 was deducted from my icici account on 3rd october 2019under transaction detail si oneast. This is a fradulent act as i am not aware of any such plan and have not activated any such plan.
I have not activated any planeand if its active than i want deactivation of the plan and refund of my money as soon as possible.

Relationship number 1380730...
Complaint comments  Read comments [1]Complaint category Insurance

Oneassist Consumer Solutions — deactivate my one assist plan in my kotak card

 Vasanth G Rao on Oct 11, 2019
Dear sir,

Kindly deactivate one assist plan in my kotak credit card. Iam not using till today, today also deduct 1399/- from my card. With out my permission how you deduct this amount, kindly reverse from starting to till now. My card no is [protected]. I called your customer care no [protected] so many times but call immediately disconnected....
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — refund not given by company

 gaurav.bbatra on Oct 11, 2019
Hi,

I had taken the plan for my 4 home appliances, in the year 2018, i raised the complaint about my ref in the month of oct 2018 against complaint number 3645921 engg visited at my place and found duct of ref is defective which need to be replaced. On 06th nov my complaint has been closed as mentioned remark that part is not available with brand and refund to be processed as per norms, but till date i didn't get any amount from the company side kindly look into the matter and do the refund asap.

Regards,
Gaurav batra
[protected]...
Complaint comments  Read comments [2]Complaint category Refrigerators

Oneassist Consumer Solutions — refund of money deducted from account without my knowledge

 Mitali Pegu on Oct 10, 2019
An amount of rs 1899 has been deducted from my icici bank account under the transaction detail of si oneast without my permission. I want a total refund of the money as soon as possible as the deduction is fradulent
I am totally unaware of any activation of such plan and if it is activated in my account than deactivate the plan and refund my money....
Complaint comments  Read comments [1]Complaint category Insurance

Oneassist Consumer Solutions — dear oneassist,

 gmpandi on Oct 10, 2019
My credit card has been charged with rs.1899 on 8th october.
I don't remember signing up for auto renewal of the service.

Please cancel my subscription and refund my money.
Here are my account details:

Name: marudhupandi gurusamy
One assist relationship no: [protected]
Hdfc credit card no. Xx1265
Mobile no: [protected]
Email : [protected]@gmail.com

Thanks,
Marudhupandi gurusamy....
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — custid: 6064314 membership id: 1003925160_sr no# 4704971 name :mr. cajetan dsouza

 CajetanD on Oct 7, 2019
Hi
My name is cajetan jerome dsouza. Mobile number [protected]
I have taken the policy for my home appliances of rs.2 lakh premium
They are not repairing my oled tv on my policy. Since 15th sep 2019. I have been following them till today.
They have also not mentioning anything on mail. Only asking me to wait for 48 hrs in every trail mails they have send till now and i have 22 times mails correspondence with them in past 22 days now.
They sale their policy after getting the inspection done and now they are not getting my tv repair and noteven informing me properly....
Complaint comments  Read comments Complaint category TVs

Oneassist Consumer Solutions — oneassist fee refund

 PratheeshM on Oct 7, 2019
Dear oneassist,

I was charged rs 1399 on my hdfc credit card. Kindly cancel the same immedialtely as i am not using oneassist. I dont even know what oneassist is. I have already emailed to the company and i am yet to get any response. So please treat this as urgent and refund the charges.

Name: pratheesh
Hdfc card - xxxx xxxx xxxx 8733
Amount charged - rs 1399
Date-04oct2019
Oneassistid - 2859107...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Oneassist Consumer Solutions — deregistration of oneassist membership

 dharm0794 on Oct 4, 2019
I, dharmendra kumar prajapati, having a hdfc credit card number 552365xxxxxx4951 and oneassist membership id is [protected]. On 24/09/2019, rs 1899 debited from my account without my permission. And false information was given at the time of registration that no money would be deducted. Kindly revert the amount and deregister the oneassist membership.

Regards
Dharmendra kumar prajapati
Mail id [protected]@gmail.com...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — oneassist consumer solutions amount deducted without permission

 Niranjan Dalai on Oct 4, 2019
I have salary account in hdfc bank from last 3month.
A call received by me from oneassist on 29november 2019 the sales executive said this is compulsary plan you have to buy this is information call to you that an amount of rs 1899 will be deducted. I said i don't want to buy this plan but he again said you have to buy it is compulsory. I don't give any permission inspite of my non-approval they deducted rs 1899.

My a/c no. Is [protected]
Registered mobile no. [protected]/[protected]

I request you to deactivate this plan and initiate my refund asap otherwise...
Complaint comments  Read comments Complaint category Banks

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