OneAssist Consumer Solutions Complaints & Reviews

I am very shocked by the reasons being used to reject claims, specifically the one applied to my recent claim file (Service Request #[protected] regarding issue in my device (Mobile – Nokia G42 5G) as per below.

I purchased this extended warranty plan at the time of buying the device specifically so that if my phone developed any problems in the future, I would be provided with service. However, you have rejected the claim...

We bought a Samsung washing machine from Vasanth & Co (Tiruvottiyur branch, Chennai), and I also purchased an additional one-year warranty from OneAssist.
Now my washing machine has a sensor issue. We raised a complaint with OneAssist on 10th November 2025, and they created the service request (SR[protected] on 12th November 2025. They then raised a request for the replacement part on 19th November 2025.

However, my issue...

Sir,

I bought a TV online on 08 March 2023 and registered for an extended warranty of Rs. 4099 valid till 04 March 2026 with One Assist Consumer Solution. The policy No is [protected]. Once the same TV showed display issue. I file a request to One Assist for service. The service agent changed with a duplicate/serviceable panel..After the TV was repaired, the problem is shown on the display every time. Now again, as per my request...

I have a raised complain and lodged a ticket to repair tv on 9th sep 2025 for warranty taken from one assist. We have received a estimated date for technician to come by 15th sep 2025.

When i tried to connect with customer care. Contact numbers mentioned on web site are not getting connected. Customer chat has robo chat.

No call received from one assist. There is nothing communication level where you can connect...

I am writing to formally escalate the rejection of my recent claim under the OneAssist Mobile Protection Plan. The rejection appears to have been made after collecting incomplete information, creating unnecessary urgency, and without proper consideration of the policy terms.

The damage to my device occurred accidentally when I slipped and fell, causing the phone to fall and sustain damage. This is precisely the kind of situation...

I registered a repair with one assist on 14th june

they picked my laptop

and now date is 24th but they not repairing my laptop or not giving me back

only speaker is not working in my laptop

today 41 days is completed i hot zero updates from oneassist

sr44617140...

Customer Name: Hareesh M C
Contact Number: +[protected]
Email : [protected]@outlook.com
Address: sreedevi chandran, moorikattil
house kottannellur po, thrissur,
Kottanellur Post Office.
Vadakkumkara 680662 Kerala
Invoice Number: EAAAAX[protected]
Invoice Date: 06.03.2025
Product: BluePunk Television
Model Number: QLED
Serial Number:
Warranty Coverage:...

I am writing to formally express my deep dissatisfaction regarding the unresolved issue with my TV repair claim under the protection plan offered by OneAssist.

Despite multiple follow-ups and escalations, the matter remains unaddressed, causing significant inconvenience and frustration.

At the time of purchase, I was explicitly assured that in the event of any physical damage, I would only be required to pay...

I received an e-mail from ICICI BANK stating that Rs. 1899/- has been deducted from my account for the One Assist Plan without my permission. I don't know the company, and unsolicited charges were made to my account. How can you deduct money without any intimation?? This is a matter of security.

Kindly deactivate the plan and refund my money.

Date of incident: 1:35 PM, 07 May 2025
ICICI bank account
OneAssist Relationship Number:[protected]

I received the following email from the bank.

Dear Customer,

We have registered your request for a Renewal of WA Privilege Single,[protected], dated 07/05/2025. It will be completed within 1 working day, subject to the availability of sufficient funds.

Sincerely,
Team ICICI Bank

I have purchased an extended warranty plan from one assist for my window ac. I have raised a complaint regarding ac not working on 23/03/25 bearing service request no 41565367. Every time I call one assist care, they have only one answer that we are working on our request give us 1 or 2 days and after 20 days my plan was expired, now he is saying we're unable to provide the service because your plan is expired.
As my experince...

I had purchased a smartwatch from Flipkart along with a 2-year extended warranty plan provided by OneAssist. The warranty is still valid as of now.

Recently, my smartwatch developed an issue and I raised a complaint with OneAssist. However, they are denying service, claiming that I didn’t report the issue within a certain timeline — even though I am well within the 2-year warranty period.

This is completely unacceptable and feels like a deliberate excuse to avoid providing repair services under the warranty. Nowhere during the purchase was it clearly mentioned that such strict timeline restrictions would void the warranty.

I have emailed and followed up several times, and also tried reaching out through social media, but no satisfactory response has been provided. I demand that my smartwatch be repaired or replaced under the valid warranty without any further delay. Strict action should be taken against both OneAssist and Flipkart for this negligence and lack of accountability.

TV Purchase Details: Originally purchased from Flipkart on 09.11.2023 with Serial No. 43713/C[protected].
Warranty Replacement: Due to a manufacturing defect, I raised a complaint with MI on 14.11.2023, and they replaced my unit under warranty with a new Serial No. 43713C[protected] (as per Job Order No. TVIN[protected].
Invoice Issue: Since this was a warranty replacement, MI did not issue a new invoice. However, these details can be verified directly with MI's service center.
Incident: My TV fell from the wall-mounted stand, resulting in severe screen damage and complete malfunction of the unit.
Claim Issue: My claim was unjustly rejected by OneAssist without proper verification. No service personnel ever visited my location to inspect the damaged TV before closing my case. This is highly unfair and unprofessional.
Customer Care Issue: I have also tried contacting OneAssist customer care at [protected], but the number is not working, adding to my frustration.
Additional Charges: Apart from the premium paid at the time of purchase, OneAssist has also charged me an additional ₹500, making this entire experience even more distressing.

My Name is Karthick,
Order ID OD[protected]
my email id is [protected]@gmail.com

I ordered a Realme TV in flipkart on 24.12.24 along with two years extended warranty from OneAssist and paid the full amount.

My TV return period is 10 days i.e., 04.01.25.

On 15.01.25 (i.e., after my return period) I received a message from flipkart that my refund is processed and it will be credited to my account on 21.01.25, the Oneassist has cancelled my extended warranty and refund the policy amount without my concurrence, without intimation and without mentioned any reason.

I bought this TV because of extended warranty available, Now, my return period is over, so I neither return my TV not having warranty.

They have cheated me. When I approach both Flipkart and OneAssist, lethargic response i received, simple sorry for the inconvenience caused.

I purchased one laptop from xiaomi india official website and the same site offered me the 2 years extended warranty of the laptop. My laptop was having some issues in Oct’24 and i raised a complaint claim in one assist app but it got rejected without any explanation. It was mentioned that documents are not uploaded. After that i raised another claim in Jan’25 but they are telling not to repair it. They instructed me to go to service centre and repair it. Please help me this is a complete fraud.

One Assist Membership ID - [protected]
Mobile number - [protected]

My Tv is has sound problem and logged complaint 1st time on 29th Sept and technician came and collected the TV which is running fine only has sound problem (That time we were seeing some tv show) then after few days executive called and unable order part now and close then raise another complaint. So logged 2nd complaint on 4th Oct and due to some part...

They rejected my claim because the phone felt from my hand while I was trying to remove it from charging and receiving a call. This is not an accident to them and they termed it negligence and rejected the claim.
Please dont waste your money buying plan from this comany rather spend a little more and find a better company.
We are buying the protection plan for our peace of mind but OneAssist is a totally unreliable n not trustworthy...

Hi,

I purchase a VU 50 inch television in Aug'22 with 3 year compliance protection with One assist. I raised a claim in 06-Sep-24 regarding my TV screen issue, engineer visited at site and informed me the panel is not working it will be replaced and pick it up with himself. after 15 days he delivered the TV on 24-Oct-24 And that was look like duplicate part installed because picture quality very poor and blue lights coming at screen while asked with engineer he informed me that is due some back light issue, and he suggest me to raised a fresh claim again for this after 1 month but I raised on same date 24-Oct-24. while raised the claim I got a email that required part will be deliver on 28-Oct-24, while check with Engineer he refused that he not received that part and informed me he will pick it up after Diwali. when i Contact him today 01-Nov-24 he told me the TV will be pick up on Sunday 03-Nov-24. So there is no transparency, fake promise, dealing in duplicates part, and taking time to response longer than expected.

Expecting quick resolution with genuine spare parts or replacement with new one TV.

SR ID[protected]
Member ID - [protected]
Name - Sandeep Kumar
Mob - [protected]

I am filing a complaint against OneAssist regarding my service request raised on October 3rd, 2024. Despite repeated follow-ups, no one has shown up to provide the service, and the scheduled service dates have been changed multiple times without any prior notification. The lack of communication and service is unacceptable, resulting in a waste of my time and money. I demand an immediate resolution, including a confirmed service date and, if necessary, a refund. If not addressed within 7 days, I will escalate this issue further.

I am writing formallyregarding the substandard services I have received from OneAssist Consumer Solutions Pvt Ltd company, which are not in line with the policy I purchased on 01-Dec-2023.
Details of the Issue:
• Policy Number: [protected]
• Date of Purchase: xx-Dec-2023
• Services Expected: Replacement of all filters one time under the policy.
• Services Received: Denial of service without discussion / information of customer
o First service request: SR[protected]Aug-24 denied by ASM without discussion or information to customer.
second request raised after multiple followup[protected], still not resolved.
o Customer action: Following up on daily basis with support and escalation team. But there is no action, response or action taken by the team.
o Last discussion: Sandeep [ASM], escalation team [Suman] and local service area team over joint call assured to replace all filters on 24-Aug-2024. That promise also got futile.
o Issue to customer: Customer has to buy water from outside in absence of filter from last 20 days.
It is highly disappointing that despite following all the necessary procedures and meeting all the requirements on my end, the services delivered are not as per the agreement. This situation is causing significant inconvenience and frustration.
Action Requested:
I kindly request that you address this issue as a matter o[censored]rgency by:
1. Providing the services as per the purchased policy or,
2. Issuing a full refund for the amount paid if the services cannot be rendered as promised.
Please acknowledge this email upon receipt and provide a timeline for resolving this matter
Failure to address this issue adequately may leave me with no option but to escalate the matter to the relevant consumer protection authorities and consider taking legal action to enforce my rights.
I trust that we can resolve this issue amicably and look forward to your prompt response.
Thank you for your attention to this matter.

I am already compliant to OneAssist but 12 days ago update you Tv was working fine and claim rejected there are wrong very bad service by OneAssist team