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OneAssist Consumer Solutions Complaints & Reviews

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Last updated May 27, 2024
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OneAssist Consumer Solutions reviews & complaints(4066)

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K
Krishna2024
from Chinsurah, West Bengal
May 27, 2024
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case closed without resolving the issue of my ro water purifier

Address:chinsurah

Ello Team,

This is regarding my membership Id - [protected] of 2 years extended warranty on Bluestar RO water purifier.

On 24th of May, raised a SR[protected] was raised due to water taste change. On 26th May the service engineer [Devkumar Bhukta (mob. - [protected]) although the service engineer assigned was Souvik Dwari, I received a call from[protected] claimed to be from Oneassist local office to allow Devkumar...
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A
Afzal Shah1
Mar 23, 2024
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Fraud in repair

Dear All,

please find the latest estimation shared by the oppo service center ghatkopar. And it clear states that only my screen is damaged but one assist team made fool out of me and instead of repair they were giving me 5000 for my device as my device is Beyond economic repair with total repair cost of 31245. But as I said earlier oppo service had given me an estimate of 9300. I will take this in court for mental and physical...
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Prasanna kaliyaperumal
from Chennai, Tamil Nadu
Mar 10, 2024
Apr 1, 2024
This thread was updated on Apr 1, 2024
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OneAssist team not resolving our claim

Hi,

My registered mobile number - [protected]
Alternative number - [protected]/[protected]

I have made a complaint for tv service on 2 of march and scheduled a visit by 5 of march. But no one visited and i received a notification like claim was closed due to i was not answered. But i didn't received any calls on that time. Again i called customer care and informed everything, then it scheduled again at mar...
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K
kabhatt1
from Ahmedabad, Gujarat
Feb 15, 2024
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Wrong device is insured

Address:49/481, Green Park Apartments, B/h Paras Nagar Sola HBC, Naranpura Ahmedabad 380063

I wanted to insure my Kindle Oasis 10th Generation 7" 32 GB with above said company but instead Kindle 9th Generation 6" 8 GB is insured . My Kindle serial No. G11L07306205NP is correct.

Please inform said company to insure my Kindle 10th Generation 7" 32GB having above serial number....
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S
Sumeet Deshpande
Nov 29, 2023
Dec 1, 2023
This thread was updated on Dec 1, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

SrNumber=24114954 closed without resolving issue

SrNumber=24114954 closed without resolving issue.
Techinician came and confirmed issue with WIFI board and parts are pending to ship and due to replace in the my LG TV.

Worst ever service....
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A
Amitesh83
Nov 27, 2023
Nov 28, 2023
This thread was updated on Nov 28, 2023
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Not repair laptop

SR ID 23870063

I AM UPDATED SINCE LAST 15 days.
Every time they want a new things to upload. Now they wanted to upload a new affidavit.....
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M
Midhun Mohan M
Nov 9, 2023
Nov 10, 2023
This thread was updated on Nov 10, 2023
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Laptop Insurance is not properly Settled

My name is Midhun Mohan M, and I purchased a laptop from Flipkart on January 11, 2023. Along with the laptop, I also purchased complete protection insurance worth Rs. 3, 819 that covered accidental and liquid damage. The laptop was delivered to me on January 13, 2023, and I have attached the supporting documents for your reference.

On April 1, 2023, while I was traveling from Chennai to Trivandrum on a train, a bottle of water...
+7 photos
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A
anabrin06
from Kolkata, West Bengal
Oct 3, 2023
Oct 4, 2023
This thread was updated on Oct 4, 2023
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WalletAssist

On 1st October I was booking a gas cylinder from my Mobikwik wallet. After the booking was done there was a popup informing that I had enrolled in the oneassist wallet assist plan and a sum of Rs 79 was deducted from my account without my consent...
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S
SPBoae
from Kolkata, West Bengal
Sep 27, 2023
Oct 7, 2023
This thread was updated on Oct 7, 2023
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Denied to give 3 years extended warranty for my Hitachi airconditioner after expiry of of original manufacturer warranty.

I had purchased a Hitachi airconditioner alongwith Oneassist 3 years extended warranty from Tata cliq on March 2022.
After that Oneassist asked me to activate with the code for the extended warranty, but I don't had received any activation code. I asked Oneassist through reply email to send me the code for it, but they don't and I forgot it.
After completion of one year Hitachi asked me to purchase their warranty further but...
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P
pmraditya
Aug 30, 2023
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Denied the service for extended warranty

I purchased a headphone in may 2022 and taken the extended waranty from the fraud company oneassist and when i contacted them in aug 2023 for claiming my warranty, they said "we are sorry, we can't proceed with your request"....
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P
poonamanimesh
Aug 30, 2023
Aug 31, 2023
This thread was updated on Aug 31, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Returned Device in MORE damaged condition after denying claim

Address:3rd Floor, Fleet House, Next to Marol Naka Metro Station Marol Naka, Andheri Kurla Road, Mumbai 400059

I purchased a Google Pixel phone from Amazon India and got in insured with One Assist. Recently my phone fell and front and back panel was damaged. I sent it for repair. they denied claim saying it is overseas model even though I purchased in india. Moreover they damaged it further. The screen was attached to main body when I gave the device and phone was working. Now the screen is detached and phone not working. they say they will do nothing...
+6 photos
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T
Tupki
Aug 25, 2023
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SONY TV not starting

Address:Vashi, Navi Mumbai 400703

Please note when I started my TV on[protected], it did not start. I do not know what is the problem. Your technician will have to look into it. Kindly do the needful. It was purchased in April 2022 . Now it is under 3 years extended warranty with OneAssist Consumer Solutions.

Arjun Sipahimalani
Mobile [protected]...
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T
Tupki
Aug 24, 2023
Aug 28, 2023
This thread was updated on Aug 28, 2023
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Sony tv

Please note I purchased SONY led tv in April 2022. I took 3 yrs. warranty
from the shop. They executed it through OneAssist, valid from 2023 to 2026.
It was confirmed through sms on[protected]. On[protected], I made a complaint about my tv not working. It was rejected stating that my claim has been closed. Reason : IC reject undefined. when i contacted on [protected], I was told to contact my shop ARCEE. It appears that Arcee...
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V
vineet kumar tyagi1987
from Jalandhar, Punjab
Aug 17, 2023
Aug 18, 2023
This thread was updated on Aug 18, 2023
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Regarding Complaint against OneAssist

Hello Sir/Mam
Actually I am victim of the online fraud of 833000 Rs. from my HDFC bank account no. [protected] Branch Name - sector 37 chandigarh on 7 and 8 may 2023. Actually It was the scam with me to Invest the money by unligal fraud way by scammers in PNB and Yes bank account. I file the FIR in police station with FIR no. 0142 in dehradun in Rajpur police station Under section 420. Also I file the case in CGM court againest...
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M
Mohdrihan0503
from Mainpuri district, Uttar Pradesh
Jul 29, 2023
Jul 31, 2023
This thread was updated on Jul 31, 2023
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Asus chromebook

Address:Mumbai
Website:www.oneassist.in

I bought an asus chromebook from flipkart same time i also one assist complete protection plan for 3 year. After using 2 year my chromebook display broken. I raised request for claim they denied. I m not satisfied with there reason for rejection i want to complain...
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One assist has been providing me with their annual plan worth Rs. 1, 399/- pe year starting from 10th Jan'2020.

I had never applied or given approval/consent for such a coverage niether to one assist nor to IndusInd Bank.

Attaching screenshot for the same where it clearly mentions that it was bank induced sale (which means no consent/ approval was taken from me).

Membership number:[protected]br...
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M
Monjtpran
Jun 23, 2023
Jun 26, 2023
This thread was updated on Jun 26, 2023
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I'm complaining against debit for one assist services

I received a call from axis bank today. They told me this for my card protection. Without
My permission they took my 2599rs from my debit Card. Then I call to axis bank they told me this is another service. So we can't help you.

I just want to deactivate this service and refund the money. Otherwise I will also no more as axis Bank customer. Thanks...
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K
KULDEEP KENJALE
Jun 10, 2023
Jun 12, 2023
This thread was updated on Jun 12, 2023
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Refund not provided

Address:140, sakar county, shelar Ahmadabad , gujarat

Worst service provider.. took membership on feb 2013..membership number [protected] later denied to repair product also more than 5 months money not refunded...
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A
Arvindragz
from Chennai, Tamil Nadu
Jun 2, 2023
Jun 15, 2023
This thread was updated on Jun 15, 2023
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They debited amount without my knowledge

On[protected] they've debited 2599/- without my knowledge and I didn't give any permission so please return it back. I don't have job and I can't move e further...
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S
Sumit2232
from Delhi, Delhi
May 29, 2023
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Issue with Claim Settlement

Hi Team,

I have purchased realme 43inch Tv with one assist in policy from Flipkart on 6th aug 2022.

Now I have applied for accidental claim wherein as policy document and inspection report i m eligible for claim, but company instead if repairing offer 50% cost of repairing.

While I called in customer care they informed me that terms and conditions mentioned in website and policy that 50% value...
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