OneAssist Consumer Solutions
OneAssist Consumer Solutions Pvt. Ltd.
Customer satisfaction rating: 79%
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3903
COMPLAINTS
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OneAssist Consumer Solutions Customer Care

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Address
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 80 8033 3333  [Customer Service]
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+91 22 4298 3000  [Corp Office]
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Additional info

Corporate Office
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai 400059
+91 22 4298 3000

P.O. Box Address
P.O. Box No 7417, J.B. Nagar Post Office, Mumbai 400059

Registered Office
B-24, Manubharati, Azad Lane, Off. S.V. Road, Andheri (W), Mumbai 400058


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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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79%
Complaints
3903
Pending
112
Resolved
3041
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

OneAssist Consumer Solutions Complaints & Reviews

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I got SMS, oneassist wallet assist privilege plan rs 1899 will be charged against the plan on your icici bank credit/debit...
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One assist has not refunded my money on wallet protection plan (they asked me for a vocal confirmation which is very unethical...
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My mobile display has been broken on sep 10 and my claim has been accepted. Today is the 11th day but still the status is...
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Rs-1399/- is being debit from my icici bank credit card on 13th Sept by one assit without any information or notice to me.
Request you to do the needful from your end and help to refund the money asap.
If possible let me know your contact details so that we can discuss this in call instead of trying to get it resolved on ticket chat box.
Thanks
-Abhijeet Jadhav
Sep 21, 2021

Complaint Status

OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Dear Abhijeet, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution - Keagan, Team OneAssist.
Submitted the details as requested.
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    Please tell what is duration of my extended warranty plan which I purchased 1699rs from mi store online with mi tv
    Invoice...
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    I have an account in icici bank. I had placed a request for cancellation of privilege plan. I want my refund of rs.1899 back as soon as well possible which is debited from my account without my permission.
    Sep 17, 2021

    Complaint Status

    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
    Dear Customer, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution - Keagan, Team OneAssist.
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      I have placed a request for cancellation of my membership of 1899₹. I even got a call from customer care they told that...
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      Customer ID: 10890609, Device Claim - Service Request # 8624956
      Mu daughter Simran Gurdip Singh Osahan had given her...
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      Hi,

      Cancellation of One Assist Membership
      I am a HDFC bank Credit card holder. I am not interested about this service and don't want this Membership anymore. So cancel the Membership.

      Regards,
      Nithin Prakash
      Sep 11, 2021

      Complaint Status

      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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        I have an account in icici bank[protected]. I had placed a request for cancellation of plan on 22 nd august .. Still these...
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        Hi my self rakesh Rathod . Register mobile No - [protected]
        Service Request Id[protected].

        Why U Reject My Claim Approval ?
        And that is all ur Fault .
        Sep 07, 2021

        Complaint Status

        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
        Dear rakesh Rathod, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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          I had not given permission to one assit for auto renewal. So kindly do not auto debit from my credit card. I want to cancel the membership.
          Sep 06, 2021

          Complaint Status

          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
          Dear Paul Alex Ekka, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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            Cancellation of One Assist Membership
            I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 7533 without my concern on date:31/07/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-
            Sep 05, 2021

            Complaint Status

            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
            Dear Hafsal P H, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
            Dear Hafsal P H, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
            Dear Customer,

            We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

            -Anay
            HDFC Bank Customer Assistance
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              Cancellation of One Assist Membership
              I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 2602 without my concern on date:31/07/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-
              Sep 05, 2021

              Complaint Status

              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
              Dear Hafsal P H, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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                I received a mail regarding auto renewal of wallet protection plan . I do not wish to continue this plan any further and i do not want auto renewal without my consent
                Sep 05, 2021

                Complaint Status

                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                Dear Sohini, We are here to assist you, Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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                  Hello Iam Akshay Mhalsekar,

                  Since last 2 years my 1299/- rs got deducted from my HDFC bank credit card to OneAssist without my concern, I also requested their team to cancel the plan but they didn't cancelled it. Please cancel this plan as soon as possible. The next auto renewal due in October 2021 and I don't want to continue this plan anymore. So stop deducting my money.

                  Membership ID
                  [protected]

                  Cancellation SR num 10691099
                  Sep 04, 2021

                  Complaint Status

                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                  Dear Akshay Mhalsekar, We have forwarded your details to the relevant team. Our team will connect with you within 24-48 working hours. Your patience in the meantime is highly appreciated - Prachi, Team OneAssist
                  Dear Akshay Mhalsekar, Please be informed that Membership ID[protected] is Inactive since 04-Sep-2021. Please note that no amount will be deducted from your card as auto-renewal in future - Prachi, Team OneAssist
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                    Dear sir/ma'am
                    I have recently been charged R.s. 1899 for one assist on 30.8.2021 which you have been taking for last 3years. Without my permission.last year i initiated and cancelled the service
                    And so, I want to cancel my subscription and want a refund of the same amount.
                    Please refund it as soon as possible. I am waiting for the cancellation
                    smrithiarole
                    Sep 01, 2021

                    Complaint Status

                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                    Dear smrithiarole, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
                    1 Comment
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                      I have already cancelled the one assist service on my old credit card. After the expiry of my old credit card, I got new one...when I got the account statement for the month of july, the statement includes an amount as the renewal charge for one assist. I dont want to continue with one assist nmore, so i cancelled this service. Then why charging such an amoubt for renewal...pls cancel the renewal
                      Aug 31, 2021

                      Complaint Status

                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                      Dear Rasheela, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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                        Hello there,

                        I received SMS from Axis Bank that Rs 1399.00 has been deducted from my Debit card to ONE ASSIST PLAN without my permission . I did not get any mail from the one assist team. This kind of activity is not acceptable and I urge the concerned authorities to look into the matter and refund the money as early as possible.

                        Date of Incident 30/AUGUST/2021
                        AXIS DEBIT CARD NO. xx3711
                        Aug 31, 2021

                        Complaint Status

                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                        Dear Rishoome, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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                          I have asked them to cancel the one assist membership from the past 3 years and recently too. An excecutive called and they told it will get cancelled in a day and will get the reimbursement in max a week. But this happened a month before .I havent got the refund yet, so am afraid that same issue i have been raising for past years is coming again.

                          can i get this thing cancelled and get refund please.
                          Aug 31, 2021

                          Complaint Status

                          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                          Dear Bibin, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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