OneAssist Consumer Solutions Customer Care
OneAssist Consumer Solutions Pvt. Ltd.
Customer satisfaction rating: 80%
Submit a Complaint
2530
COMPLAINTS

OneAssist Consumer Solutions Customer Care

OneAssist Consumer Solutions Pvt. Ltd.

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Address
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
513
down
358

Phone:
Phone:
+91 80 8033 3333  [Customer Service]
up
325
down
225
+91 22 4298 3000  [Corp Office]
up
133
down
165

Additional info
Contact Details

Wallet F.A.Q.

Mobile F.A.Q.

Corporate Office

707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai 400059
+91 22 4298 3000

P.O. Box Address
P.O. Box No 7417, J.B. Nagar Post Office, Mumbai 400059

Registered Office
B-24, Manubharati, Azad Lane, Off. S.V. Road, Andheri (W), Mumbai 400058

View More Information...

Customer satisfaction rating
80%
Complaints
2530
Pending
112
Resolved
1995
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

OneAssist Consumer Solutions related photos (348)

OneAssist Consumer Solutions Complaints & Reviews

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Oneassist Consumer Solutions — money 1899/- rupees deducted from my hdfc credit card ending with 8558 without my concern

 dakshprajapati on Oct 21, 2018
Dear team,

I am a HDFC credit card holder. The Card has auto debited with rs. 1899/- from my credit card number ending with 8558 without my concern on date:28/09/2018.
I did not received any call from one assist or gave any permission or shared OTP to activate the one assist plan.
I am not interested about this service and don't want this membership. So cancel the membership and refund this debited amount of rs.1899/- in my HDFC credit card back.
Name :- Nandlal Prajapati
Mobile no. :- [protected]
Credit card number ending :- 8558.

Thanks,...
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — deduction from my credit card without my knowledge

 Christina Lairenlakpam on Oct 19, 2018
This is to inform that a sum of 1399 INR has been deducted yesterday i.e., 18th October without my knowledge by OneAssist for which I too received an email at christyangom@yahoo.com. This is an identity theft and a crime to deduct money without someone's approval. I demand my money be refunded before any extreme action is taken against this unethical organisation....
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — deduction of money from credit card without my notice or approval

 Amreen Fatima on Oct 18, 2018
Hi.. I received a message that rupees 1399 has been debited from my credit card to one assist plan without my plan or approval this is wrong, i should have been asked for the same. Its up to me whether i need or not. I don't need any such services for my card or account and request you to kindly cancel the service and return my amount debited back to my credit card. Transaction has been made on 18 october....
Complaint comments  Read comments [1]Complaint category Credit Cards

Oneassist — insurance problem

 HK Enterprise on Oct 17, 2018
I had purchased mi max2 mobile phone on 04/01/2018 from tvs electronics limited (Mi website) with the invoice no : 1191211.
I have bought mi protection plan for accidental and liquid damages for 1 year of worth rs 899.
On last month my phone was not working properly so i goes to mi service station and given my phone for checking after they checked they declare that phone is water damaged so it will not cover in warranty.
Then i registered claim two times to one assist (Insurance company) but they decline my claim against it.
Device claim – service request # 3587350
Complaint comments  Read comments [1]Complaint category Insurance

One Assist — insurance claim rejected

 mohitgarg.sahi on Oct 16, 2018
I have done my i phone x 64 gb mobile insurance from one assist company.
at insurance time they told me you can claim 2 times in one year insurance time period . i have done one claim in august month and they told me phone is will repair and you have to pay 10% amount and i done that also but they don't repair they replace the mobile after that they told me your last policy is transfer to new imei no. of new phone . after that my phone theft from metro station noida on 9th October and i done FIR also and i raise the claim and they demand FIR copy cancelled check and other documents and i...
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — without information money deducted from credit card

 anandmadhukar7180 on Oct 14, 2018
Dear team,

Kindly improve your way of working!!!
How can your team deduct money from my card without asking or informing me???
Is it yours way of working???
As last your your team played with me, these things are happening again.
When will you refund my deducted money???
This time i want my full refund at any cost.
Your team is not supportive in call.
Kindly procced for my refund without any delay & confirm it.
My details are given below.
Name - anand kumar
Mobile no.- [protected]

Thanks,
Anand...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — insurance company my case rejected without reason and not refund balance

 Sagar Pooja on Oct 14, 2018
Sir meine ek claim kiya hai i phone 7 32gb gold ke liye mera case closed kar diya hai bol rahe hai ki aap ke bua ji ke ladke aapke bhai nahi hai isliye aap ka case hum close kar rahe hai sir jab humne plan purchase kiya tha jab mere se bola gaya tha ki aapka yaa aapke family member ka koi bi handset ho to uske liye bhi aap kara sakte hain jab ap claim karoge to humhe 1 letter or 1 gifted mail send karni hogi bas to pir ab jab hum claim raised kar rahe hai to pir company ye kyu bol rahi hai ki apke bua ji k ladke apke bhai nahi hai.??? Why. Meri khash bua ji ke ladke hai to pir mera bhai kaise nahi...
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — very worst service

 praveen hamsa on Oct 13, 2018
I am planning to purchase new mobile and new laptop for this dasara festival and i would like to purchase theft and insurance plans for these new products.

I have contacted both chat support and phone support, these agents are transferring my chat toand phonecall one agent to another agent without informing me. I asked manager to report this i have wait 43 minutes on call to speak with manager. It is so disappointing and frustrated.

I have already purchased 4 mobile protection plans from this company in last years, but they service is very bad....
Complaint comments  Read comments [2]Complaint category Insurance

Oneassist Consumer Solutions — cancellation of one assist membership

 hari12b4 on Oct 13, 2018
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4852 without my concern on date:11/10/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 2899124
Name :- y harish
Mobile no. :- [protected]
Credit card number ending :- 2602...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — my phone was damaged internally while a service request

 deepansh1994 on Oct 13, 2018
My phone got physically damaged on 16th august and i raised a claim request for the same with one assist. My phone got repaired and delivered to me on 31st august. Now from last 2 weeks i am facing issues in my phone like it is getting switch off automatically, not getting charge and some other battery issues.
I went to mi service center that my phone is not working properly. They have inspected my phone and said that this phones battery is physically damaged (Battery connector is broken) and has been fixed temporarily and probably the last person who repaired this phone has broken it.
Complaint comments  Read comments Complaint category Mobile Handsets

One Assist — oneassist consumer solutions please deactivate and refund my money

 98shrishti on Oct 12, 2018
Hello there

I received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan. Without my permission.. I dont even know the company and this kind of unsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money

Date of incident : 6:16 pm. 10 oct 2018
Icici card no. Xxxxx4116
Relationship number - 5494326...
Complaint comments  Read comments Complaint category Banks

Oneassist Consumer Solutions — please deactivate and refund my money

 Sasitharan bharathi on Oct 12, 2018
Hello there

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I dont even know the company and this kind of unsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money
Date of incident : 16.33hrs. 11oct 2018
Kotak credit card no. Xxxx9482
Mobile number : [protected]...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — oneassist cancellation.

 Triv on Oct 11, 2018
I received sms from hdfc bank that rs 1899 deducted from my card to one assist plan on 10/5/2018 without my permission. Also got a mail from one assist team. I don't even know the company and this kind of unsolicited charging of my credit card. I am continuously calling on protected but they are not cancelling the service

Please deactivate the service immediately
Date of incident 10/5/2018.
Credits card no [protected]....
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — please cancel and refund my money

 Deepak Dinodia on Oct 11, 2018
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4278 without my concern on date:04/october/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
And i called to one assist complained, 3622665 on 09/october 2018. Please cancel and refund my money....
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — auto detection of plan

 Sathish_Media on Oct 11, 2018
Relationship no : 2453554. As without my knowledge one year back the auto detection of one assist plan, as am using the hdfc credit card. Also i suppose to note the plan and amount but after a year the team has auto debited the amount again and i again informed to hdfc card dept and after that one assist customer service came to call and said that we ll cancel the policy no issues take a complaint and reverse the amount also will send you the confirmation mail and sms but one month later again this month amount got debited then i informed to hdfc again as they told sir last month they din take any...
Complaint comments  Read comments Complaint category News & Media

Oneassist Consumer Solutions Pvt. Ltd — cancellation of one assist membership

 hemanathan007 on Oct 11, 2018
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 1587 without my concern on date:04/october/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
And i called to oneassist complained, but they are giving me discount i don't want that. Please cancel and refund my money.

Name :- hemanathan. S
Mobile no. :[protected]
Credit card number ending :- 1587
Oneassist complaint number :3616482...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — deactivate one assist subscription and refund the money.

 Tharun Babu on Oct 11, 2018
Hi my name is tharun babu, this is the third time i am posting a complaint since 2 months for cancelling the subscription and to refund the money debited. As stated earlier i recieved a call last year with from axis bank for my bank details, telling me its for account verification and rs 1899 was debited from my master card without my permission which was refunded later on. On july one year later my account was debited again with rs 1899 without my permission. I want to deactivate this subscription and refund the money. I have never got an update from either of the complaints, mrs deepali said refund...
Complaint comments  Read comments [1]Complaint category Banks

Oneassist Consumer Solutions — damage iphone 6s complaint no.3401283

 kaushal singh tanwar on Oct 10, 2018
Dear sir,

I have purchased iphone 6s which is insured by one assist last 2 years. My i phone display is damaged. I had complaint with one assist customer service and one assist consumer complaint page after that many time one assist ask same question when did you purchase where did you purchase how handset damaged. I have many time upload photo my damaged handset, copy of invoice, photo handset box brief history of damaged mobile but after 2 month they denied. They were mentally harshment.

Kindly look into this matter.

Regards,
Kaushal
[protected]...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Oneassist Consumer Solutions — auto debit and refund

 Dharmesh Chapadiya on Oct 9, 2018
Dear Sir/Madam,
As i had taken plan of credit card protection plan from one assist before two year but after two year one assist company auto debit amount from my account without any intimation.
As per company policy, I want to cancel it and refund my money.
As per company policy, I have cancelled policy within pre-locking time and i complained about it to costumer executive but they are refusing it.
I want my refund money AS SOON AS POSSIBLE.
you can confirm it from below site:-
[protected]-----
https://oneassist.in/general-terms-and-conditions/
Complaint comments  Read comments [1]Complaint category Insurance

One Assist — fraud call from one assist corporate office +91 22 4298 3000 debited 4197

 ajay kumar varma pothuri on Oct 9, 2018
On 5/10/2018 lodged complaint in consumer complaints and today(09/10/18)
received a call from Corporate Office +[protected] same number in website regarding reverting renewal transaction money and requested credit card details like number, expiry date etc., i said why requesting those details, they said it must shortly i received a message of Rs.4197 debited, again trying for new transaction, i ended a call. Within short i called to toll free number[protected], they said there is no transaction records of debited amount from credit card and simply said helpless. Again i asked a question,...
Complaint comments  Read comments [1]Complaint category Business & Finances

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