OneAssist Consumer Solutions Customer Care
OneAssist Consumer Solutions Pvt. Ltd.
Customer satisfaction rating: 80%
Submit a Complaint
2276
COMPLAINTS

OneAssist Consumer Solutions Customer Care

OneAssist Consumer Solutions Pvt. Ltd.

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Address
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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480
down
332

Phone:
Phone:
+91 80 8033 3333  [Customer Service]
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298
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212
+91 22 4298 3000  [Corp Office]
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127
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159

Additional info
Contact Details

Wallet F.A.Q.

Mobile F.A.Q.

Corporate Office

707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai 400059
+91 22 4298 3000

P.O. Box Address
P.O. Box No 7417, J.B. Nagar Post Office, Mumbai 400059

Registered Office
B-24, Manubharati, Azad Lane, Off. S.V. Road, Andheri (W), Mumbai 400058

View More Information...

Customer satisfaction rating
80%
Complaints
2276
Pending
97
Resolved
1801
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

OneAssist Consumer Solutions Complaints & Reviews

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Oneassist Consumer Solutions — autorenew of the policy without customer clarification

 Deepikakhanna on Jul 21, 2018
They have renewed my policy without confirmation and taking my concern and deducted amount from my card they r just fraudster
I want my money back
I want the company to repay me my money as it is against any law that without confirming from the customer you cannot renew his or her policy and take the money without concern
Its really disappointing...
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — I want to cancellation one assist membership

 Jais@8800 on Jul 21, 2018
Dear sir/madam

This is Ajay
One assist relationship #4929596
Mobile #[protected]

My axis bank a/c no [protected] has been debited by 1899.00/- for oneassist membership.
I receive phone call from this no-[protected]
Regarding one assist service but i do not accept this service whitout my approval they deducted money from my account.
So i want to cancel my one assist membership
And refund my money in my axis account

Regards
Ajay

M [protected]
Email- jaisamriya9@gmail.com...
Complaint comments  Read comments [1]Complaint category Insurance

Oneassist Consumer Solutions — charge on my credit card

 Johnleninjlk on Jul 21, 2018
I don't about oneAssist consumer solution. But they charged my credit card in the amount of 1399 without my knowledge. And they given relationship no is 4928810.i really don't know what is the use of it. I called multiple times to oneAssist consumer solution but they refused to cancel and issue a refund. They did not give respect as well. It was really frustrated by their speech. I don't know how to get refund. Please cancel the subscription and issue refund...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — please deactivate and refund my money asap

 supriya410051@gmail.com on Jul 21, 2018
Hi Team,

Received SMS from HDFC BANK that RS-1899/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind of unsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. The company is deducting my money from my bank account from last 2 years.

Thanks!...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — I am complaining about one assist plan

 Sushil Suryawanshi on Jul 20, 2018
Dear all,

I Received SMS from HDFC BANK that
SOME amount deducted from my credit card to ONE ASSIST PLAN. without my permission.. i dont even know the company and this kind of unsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
Credit card no. 2903 HDFC...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — unauthorized charge on hdfc credit card - cancellation of one assist membership

 Rohit_Kapoor on Jul 20, 2018
I am an HDFC bank credit card holder. My credit card ending with 2158 was auto debited Rs 1899/- for renewal of One Assist membership without my consent and any prior intimation. I am not interested in this service and don't want this membership anymore. Cancel the membership and refund this debited amount of Rs 1899/- ASAP.

Transaction Date: 19/07/2018
Transaction Description: ONE ASSIST MFEE
OneAssist Membership ID: [protected]
Name: Rohit Kapoor
Mobile No: [protected]
Credit Card Number Ending: 2158
Email ID- rohit.kapoor51@gmail.com...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — sr 333697

 Madhura Rane on Jul 20, 2018
I have filed a insurance claim nearly 10 days back the coordinators keep asking one one query and takes 48 hrs for verification and again ask same query and ask you to reply on same query.
One assist is harassing me name of insurance. if One assist to handle the customer need they should close down the business. I have received mail confirmation for the query that i reverted but sill it is onn and onn. Queries are never ending.
I am going to wait for 2 more days if my phone get repaired or replaced i am going to file a case in CONSUMER COURT. As i am lawyer by profession in High...
Complaint comments  Read comments Complaint category Insurance

One Assist — cancellation of the plan

 Megha Mehrotra on Jul 19, 2018
They are such frauds..first they charge you 1899 for a year without any consent and they call you and say that you only give the consent..they are forcefully making me take the plan.and now aftr telling them 1000 times that i want to cancel it they are not cancelling it. The representative on phone says a company will not put its image on stake by without asking and activating the plan.Let me tell you you have already have downgraded your inage by forcing the customers to take the plan and not refunding their money back. How dare they take my money without asking me. Guys be careful..its a big fraud...
Complaint comments  Read comments [1]Complaint category Credit Cards

Oneassist Consumer Solutions — did not give me my insurance

 Heartboysahil on Jul 19, 2018
Sir I would like to tell you that I have an iPhone X which was accidentally water damaged from my side but the company is saying that it is a pure case of mishandling the phone and we can not give you insurance on the base of your discription I had given to them I would like to say that they had done fraud with me as if they said the water damaged is covered in my insurance but now they have neglected my claim please help me out with this case I want my phone to be exchanged by the company...
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — one assist renewal cancelation

 ajit9571100852 on Jul 18, 2018
I am a Hdfc bank credit card holder. The bank has auto renew OA & debited Rs 1899 from hdfc credit card number ending with 7308 without my permission on 17.07.18 . I am not interested about this service and l don't want this membership in any more service.So cancel the one assist membership fees and refund the debited amount Rs 1899.as soon as possible.
Name. AJIT KARAN SINGH
Mob- [protected]
Mail- ajityadavbuhana@gmail.com
Bank . Hdfc
Date .17.07.18
Credit card number ending. 7308......
Complaint comments  Read comments [2]Complaint category Credit Cards

Oneassist Consumer Solutions — without my permission they debited my account

 JeetAdhikari on Jul 17, 2018
Hi,

Two years ago I received a call from one assist and we had a conversation. After few days I get to know that Rs. 1799/- gets deducted from my ICICI account. I have called them quite a few times to refund the amount and to cancel the plan. But they still haven't cancelled the plan and refunded the money back as promised.

One year ago they again deducted the money as a renewal plan of Rs. 1399/- . I again called them repeated times to refund my money back. Still waiting for my money.

I don't want the plan and it gets activated without my permission....
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — rejection of my claim service request # 3309985

 Mayur Vichare on Jul 16, 2018
OneAssist is a not worthy company. I have purchased a plan of Rs 1600 mobile protection for my Redmi Note 5 Pro. Suddenly it got water damaged in Rain. As on calls they talk very nicely said they will cover everything whatever happens but in real they fool peoples. They rejected my claim saying Rain damages are not considered and you should take care of your phone with precaution. I mean seriously? If i wanted to take precautions why would i take the insurance? and does the rain water is not a liquid ? The reason of rejection was too damn poor as i have submitted clear documents there may be no...
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — oneassist - 50 crs fraud in the blanket of insurance re: [sr number:3254308] re: fw: re: device claim service request # 3208437

 mishrackr on Jul 16, 2018
Dear Directors - ONEASSIST,

I find myself cheated and during accumulation of more inputs from social world I find it as a big scam of your company to loot the customer money in the name of providing insurance against mobile damage. Kindly prove me wrong to my satisfaction before raising it to next level.

I have kept recording of voice call of most of my call with your team which was not satisfactory and I am force to move it to legal to get my rights of being customer. It is becoming matter of rights rather than mere getting claim.

In my last 50 days...
Complaint comments  Read comments [1]Complaint category Insurance

Oneassist Consumer Solutions — one assist mfee deducted

 sanjaykumarsharma1559 on Jul 15, 2018
Automatically started one assist services
I'm Using HDFC Credit card. I was going through credit card statement and found that without any intimation you have deducted the amount of 1399 from my credit card in 12july2018

Kindly cancel this plan and request you to refund the amount of Rs:1399 . Pleases deactivate ONE ASSIST membership & refund me all the deducted amount.This is unacceptable that you deduct amount on name of one assist MFEE without customer's info. If it happens again i will cancel my credit card.

Deducted date : 12th july 2018
Name :sanjay...
Complaint comments  Read comments Complaint category Unauthorized charges

Oneassist Consumer Solutions — deactivate of one assist membership fees

 sivaanantham jayanthi on Jul 15, 2018
I am a Hdfc bank credit card holder. The bank has auto debited Rs 1899 from hdfc credit card number ending with 1982 without my permission on 19.6.18 . I am not interested about this service and l don't want this membership in any more service.So cancel the one assist membership fees and refund the debited amount Rs 1899.as soon as possible.
Name.P.Sivanantham
Bank . Hdfc
Date .19.6.18
Credit card number ending. 1982...
Complaint comments  Read comments [1]Complaint category Credit Cards

Oneassist Consumer Solutions — one assist - cancellation and refund

 Akash Raj Srivastava on Jul 14, 2018
I received a message from ICICI bank that amount of Rs. 1399 has been debited from my account for OneAssist mumbai in without my approval and knowledge.

I am giving the details of the transaction, please refund the amount asap and cancel my oneassist subscription from now onwards.

Name :- Akash Raj
Bank :- ICICI Bank
Reference number :- 74332747224722347227943
Relationship number :- 1200990
Date of deduction :- 11/08/2017

Please do the needful....
Complaint comments  Read comments Complaint category Credit Cards

One Assist — cancellation of my relationship number : 2366804

 Nand Kishor Pant on Jul 13, 2018
Dear Team,
I got inbox message stating Transaction of Rs. 1399 has been made on ICICI Credit Card ending XX9003 on 12th July at OneAssist Consumer Solutions without my knowledge. This is like a illegal thing. Deactivate as soon as possible and refund the above mentioned amount before taking further action . My relationship number is 2366804.
Regard
Nand Kishor
[protected]...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — cancellation of one assist membership

 Saravan27 on Jul 13, 2018
Hi Team,

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 8281 without my concern on date:27/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

OneAssist Relationship Number : 4040409
Name :- Saravan
Mobile No. :- [protected]
Credit Card Number Ending :- 8281...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — fraud and malpractice by one assist using mi name as mi protect

 umeshgv on Jul 12, 2018
I had problem of display .so i showed on 9th july to mi customer care.they said it was due to liquid damage.i called to one assist.they were asking when it happened .i told i dont know .they insisted me on exact date and time to proceed.i said than write 5h and 5 pm.they said its because of more than 48 hr we reject.actually my phone is working .there is minute display issue and i dont know how it may have occurred .so i first show to mi cust care.if i knew exactly i would have called to one assist.but they dont want to give claim to anyone.its fraud company.they dont give u soft or hard copy of...
Complaint comments  Read comments Complaint category Mobile Handsets

Oneassist Consumer Solutions — cheating without intimation how you deduct its a criminal act

 Mohammed Ayaz on Jul 12, 2018
Hello there my name is aiyaz pasha

I Received SMS from KOTAK MAhendra BANK that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind of unsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Its a criminal act and cheating i need refund thats it or else i will protest in front of kotak bank for this cheating

Transaction of Rs 1399 has been made on Kotak credit card xx2882 on 11-Jul at...
Complaint comments  Read comments Complaint category Credit Cards

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