OneAssist Consumer Solutions Customer Care
OneAssist Consumer Solutions Pvt. Ltd.
Customer satisfaction rating: 76%
Submit a Complaint
1442
COMPLAINTS

OneAssist Consumer Solutions Customer Care

OneAssist Consumer Solutions Pvt. Ltd.

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Address
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
318
down
247

Phone:
Phone:
+91 80 8033 3333
[Customer Service]
up
198
down
160
+91 22 4298 3000
[Corp Office]
up
80
down
126

Additional info
Contact Details

Wallet F.A.Q.

Mobile F.A.Q.

Corporate Office

707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai 400059
+91 22 4298 3000

P.O. Box Address
P.O. Box No 7417, J.B. Nagar Post Office, Mumbai 400059

Registered Office
B-24, Manubharati, Azad Lane, Off. S.V. Road, Andheri (W), Mumbai 400058

View More Information...

Customer satisfaction rating
76%
Complaints
1442
Pending
178
Resolved
1055
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

OneAssist Consumer Solutions Complaints & Reviews

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Oneassist Consumer Solutions — I have paid 699 mi protect but refund only 429 according to term and condition full refund

 Sonu Chaurasiya on Nov 17, 2017
I have purchased mi protect plan on 699 but I talk mi protect customer support inform my plan is only 429 and mi received 699 I call mi customer support and mail many times but not resolved my problem account to mi term and condition before 10 days cancle mi protect full refund but not refund full money only 429 refund check my bill pay 699 amount so I request you please anybody not purchase mi protect plan my contact no-[protected], [protected] call or whatsapps...
Complaint comments  Read comments Complaint category Mobile Handsets

Oneassist Consumer Solutions — activate one assist service in hdfc credit card no-7298 without my knowledge.

 Narayan Devadiga on Nov 17, 2017
Hi,
I am Narayan Devadiga, without knowing to me HDFC credit card has activated One assist and asking me pay the amount and Rs 1200/- (approx.) has been deducted from my account. I don’t want to avail this services, but I am been force to buy this services. Since more the 1 week I am chasing with the customer care people for de activation of this services. I had spoken with Rahul Gaikwad (customer care One Assist), He was literally again and again convincing and forcing us to take this services.
I just want to immediately deactivate this service from my HDFC credit card No- 7298,...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — they are not closing the account

 Suryakala G on Nov 17, 2017
Hi,
I am suryakala.without knowing to me HDFC credit card has activated One assist and asking to pay the amount.we don't need this service and we called up the HDFC credit card.Now HDFC credit card people say that we have to deactivate this first.when we called customercare of one assit they are idoits .they alwasy try to convence us to keep this service and they don't want to deactivate.when we repeatedly ask them they are disconnecting the call.
I have made 2 call and i also have the recording of this calls.i want to move leagally on this .can anyone help me.
thankyou
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — unauthorized charges

 bj6 on Nov 17, 2017
I checked My hdfc bank to see that rs-1899/- deducted from my credit card to one assist plan, without my permission.no notification received, called center don't help SAY "can refund only 500 and lower plan CANT cancel".Just want my money back and that's it don't want to take further action.

Please deactivate and do FULL refund OF my money ASAP
Relationship no: 1444303
HDFC credit card no:xxxx 8335...
Complaint comments  Read comments Complaint category Unauthorized charges

Oneassist Consumer Solutions — rejected claim for damaged screen of handset

 Varma Shailesh on Nov 17, 2017
I have purchased Redmi Note 4 with 1000rs protection plan which is provided by oneassist. when I was listening music my phone was just fallen down from my hand by mistake and screen was cracked. So i raised claim to oneassist with proper documents in mentioned criteria of claim after 2 week of time wast the insurance company rejected my claim mentioning that "THE SUBJECT CLAIM IS NOT ADMISSIBLE UNDER EXCLUSION 10 - Loss or damage caused by wilful negligence, Improper handling (No proper care of handset has been taken by insured to safeguard the property)". What the hell then why I buy this protection...
Complaint comments  Read comments Complaint category Mobile Handsets

Oneassist Consumer Solutions — cancellation of one assist membership

 Sahilchauhan814 on Nov 16, 2017
I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 6365 without my concern on date:13/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 3178595
Name :- sahil
Mobile no. :- [protected]
Credit card number ending :- 6365
Email id - sahilchauhan814@gmail.com...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — rs.1399/- debited in my credit card of kotak mahindra bank.

 gnanapiran on Nov 16, 2017
I have applied for a credit card of kotak mahindra bank and i had received the same first week of november2017. On 13th november 2017, i received an sms to my mobile no. (I. E)."transaction of rs, 1399 has been made on kotak credit card xx1255 on 13nov. On one assist."

The above mentioned one assist solutions company has debited my credit card account without giving any information. I am not given any request and any confirmation from my end.

Further, i don't want any assistance from the above referred company.

Hence i request you to refund the amount...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — without my permission they have deducted the amount from my account

 Govind Thorkar on Nov 16, 2017
In sept month they have deducted from my account 1899/- without my permission and also when called back they told me they deduct it wrongly but it is helpful and when you lost the wallet or anything they will help. You but today when i lost my wallet with money they are not helping us this is #, i have complain that when they don't want to help why the hell they are fooling the people about the benefit so request i have my money refund and cancel my membership on urgent basis i am having all proof recording of staff who attended my call and told me in any how condition they will help us so...
Complaint comments  Read comments Complaint category Unauthorized charges

One Assist — one assist membership

 rajesh animela on Nov 16, 2017
My hdfc credit card got auto debited an amount of 1399 on 11/15/2017. The message says that its charged for one assist membership fee. I did not opt for any such membership and i don't know why and how they can do this. I called the customer support team and the representative refused to process a refund request.
Please process the refund request and refund the amount.

Name : animela rajesh.
Mob. No : [protected]...
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — my claim was closed with reason of mobile handset was purchased from outside of india or foreign country.

 hardiknpatel on Nov 16, 2017
I have claimed for my damaged handset and after numbers of communications over a mail and call for a around one month of period. After completions of all the satisfactory verification of my documents like invoice copy, id proof etc. My handset was picked up from my address and after checking of the phone one assist mailed me that this handset was purchased from outside india and claim was closed even they have already verified the invoice copy and actually this handset was purchased online from company website and supplier was from india only. And after getting this mail i mailed many times but...
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — cancellation of one assist membership

 noorullah mohammed on Nov 16, 2017
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 1015 without my concern on date:15/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/- asap.

Oneassist relationship number : 1459172
Name :- mohammed noorullah
Mobile no. :- [protected]
Credit card number ending :- 1015...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — rejected claim for damaged screen of handset

 jigsdheart on Nov 16, 2017
I have purchased redmi note 4 from mi.com with protection plan which is provided by oneassist. After diwali vacation, when cleaning the house during that my phone was fallen down and screen was cracked. So i raised claim for the same to oneassist with proper documents in mentioned criteria of claim as shown on mi.com. However the insurance company rejected my claim mentioning that "the subject claim is not admissible under exclusion 10 - loss or damage caused by wilful negligence, improper handling (No proper care of handset has been taken by insured to safeguard the property)". If i can handle...
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — refund my amount how you to debit without my concern

 deepak000000 on Nov 15, 2017
My relation id is 3093293
Registered no. [protected]
From my account rs 1899 has been debited. You fraud company. I dont want your service so refund my amount. This is a bloody service how you guys debited without my permission refund it quickly otherwise i will report it. This is completely a fraud. I had call to your customer care no. And your operator doesnot even listen my word and talk badly he says he can discount at my plan but does not cancel. Refund my amount as soon as possible otherwise i have to go legally....
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — oneplus 3/ display damage

 surya247 on Nov 15, 2017
My one plus 3 mobile is fallen down and right side of the display is not working properly and it has broken and it is very important to me beacuse there are so many documents which are important and i cannot open it. The screen is not properly please respond to it and resolve my problem as soon as it posible and i hope you will do best for my problem...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Oneassist Consumer Solutions — deactivate one assist plan

 Haresh1990 on Nov 15, 2017
Hello

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission. I also call from one assist team. I don't even know the company and this kind of unsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Hdfc credit card no. 489377xxxxxx2982
Registerd mobile no. [protected]
Oneassist relationship number : 3078683...
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — credit card deduction

 arun joshan on Nov 15, 2017
Sir u renewed my one assist services without asking me. I am deeply harassed already financially otherwise i will take sone kind of action against your comapny. Bank outs charge on that amount and u just putting an extra burden on me. And u deducted 1899 from my credit card which i don't accepts at all. Please reimburse my fees. My card number is [protected]....
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — cancellation of one assist membership

 Ankush Patra on Nov 15, 2017
I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 5625 without my concern on date:20/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number :
Name :- ankush patra
Mobile no. :- [protected]
Credit card number ending :- 5625...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — one assist

 heer28 on Nov 15, 2017
Hi,

I was charged 564.05 towards my newly issues credit card in the 1st month itself inspite of not using the card.
After calling the customer care number, they informed me that these charges were towards the emi of one assist membership costing 1299.
I would like to inform you that i wasnt informed by the bank personnel offering me this credit card about any such services. Infact i was told that all annual charges on my card would be waived off if i link any utility bill with it.
I do not wish to avail any such service so as advised by the hdfc credit card customer...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — worst customer service

 Krunal210491 on Nov 15, 2017
@oneassist if you are reading this, this is one of my latest mails :-

I am tired of writing mails to you guys and dont know when your stupid seniors will call back regarding my device as they are always busy on calls, if you guys need to always ask your superiors to take calls then why do you have a call center might as well have trained staff to handle the queries and after how long are you informing me about the approval received is unknown. Also i had asked about the estimated cost being too high and no one bothered to answer the same. I will hv to pay excess fees and why should...
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — deactivation of plan

 omkar joglekar on Nov 14, 2017
Hi i'm omkar. I had subscribed for your plan last year. My relationship no. Is 1431287. The plan which i'm subscribed to is an 'enhanced wa power single plan'. It was renewed on 6th november 2017 (8 days ago).
However i wish to cancel my subscription due to some personal reason. I kindly request you to process my cancellation request as soon as possible and provide me with refund of subscription fees.
Thank you...
Complaint comments  Read comments Complaint category Insurance

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