OneAssist Consumer Solutions Customer Care
OneAssist Consumer Solutions Pvt. Ltd.
Customer satisfaction rating: 74%
Submit a Complaint
1182
COMPLAINTS

OneAssist Consumer Solutions Customer Care

OneAssist Consumer Solutions Pvt. Ltd.

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Address
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
272
down
214

Phone:
Phone:
+91 80 8033 3333
[Customer Service]
up
163
down
137
+91 22 4298 3000
[Corp Office]
up
69
down
110

Additional info
Contact Details

Wallet F.A.Q.

Mobile F.A.Q.

Corporate Office

707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai 400059
+91 22 4298 3000

P.O. Box Address
P.O. Box No 7417, J.B. Nagar Post Office, Mumbai 400059

Registered Office
B-24, Manubharati, Azad Lane, Off. S.V. Road, Andheri (W), Mumbai 400058

View More Information...

Customer satisfaction rating
74%
Complaints
1182
Pending
209
Resolved
823
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

OneAssist Consumer Solutions Complaints & Reviews

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Oneassist Consumer Solutions — I phone 7 -insurance replacement not received

 surendragolecha on Sep 22, 2017
We had got our i phone 7 insured vide order no 129560 and paid rs 4999/- as insurance fees .on 19/08/2017 my phone got accidentally damaged and we approached and provided all details and shocked to receive mail as reason exclusion 13-phone not being used by me - which is totally incorrect .

we wish to state that phone is never parted in life for more than 1 minute just for fun or read some chat, so such excuses is surprising...
Complaint comments  Read comments Complaint category Mobile Handsets

Oneassist Consumer Solutions — cheating customer

 Satwinder Singh Gill on Sep 21, 2017
I received a message that my membership was going to expire but would be auto renewed.

I called customer care and asked to cancel my membership. I was told that cancellation team would call me within 48 hours.

Today afternoon 21 september 2017 i received call from the cancellation team. Repeatedly the person tried to get me to renew. I repeated again and again please cancel my membership and ensure the fee is not deducted.

Finally they confirmed that my membership has been cancelled.

Evening i receive a sms message saying my account...
Complaint comments  Read comments Complaint category Business & Finances

One Assist — deactivate one assist plan

 Devrajk on Sep 21, 2017
Sir,

I received the courier from one assist regarding this lost time renewed time, i told them i will be confirming later but they sending the courier this i just don't want the subscription and please cancel my subscription for my hdfc credit card ending with 2670. Other wise cancel my credit card, i don't want to spend money on all these things.

Devaraj...
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — refund/cancellation of subscription

 darshanchhatbar on Sep 21, 2017
Dear concerned, my relationship no is 1295120. There was a debit in hdfc credit card account for rs.1899/- for renewal of the product on 14-sep-17. This renewal was without my consent and due to which i raised a cancellation of the subscription on the same date through your customer care number. Since that date i am following up for refund but there is no response and every time your team gives me assurance to wait for it. Sir please help close this.

Darshan p chhatbar - 9987780398...
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — pickup done after a month and no courtesy handset

 Nijin Mambrol on Sep 21, 2017
I have made a claim sr#2250717 on aug 18th but the pickup doe on 14th september and they promised for a courtesy handset, it was also not delivered.

I made several calls and emails but no response, every time the call center people will escalate your case but nothing will happen at the end

They have violated all policies and i am going to file a prl...
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — received damaged product

 Chirag shah02 on Sep 21, 2017
Due to liquid damage i had sent my mobile to one assist for repair, as i was traveling from office to home and suddenly due to rain it was damage now insurance company said that it because of your neglation and we can't give you your claim and we are sending back your mobile. And they sent without listing me. And today when i received the product i saw that it was into physical damaged condition and when i try to contact them they are saying email us and we will revert you back. No help from them....
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — vivo v5 physical damage

 Tiyasha Das on Sep 20, 2017
My vivo v5 handset got physical damage as i was departing from my cab, my phone was on my lap, and it fell down on the road and all of a sudden a car ran over it. Thus my phone got damaged. The incident happened on 17.09.2017 (Sunday) at 3pm in the afternoon. My service request no. Is 2367043. I would be highly thankul to oneassist if i get my phone back in a new condition and with minimum charges (If applicable)....
Complaint comments  Read comments Complaint category Mobile Service Providers

Oneassist Consumer Solutions — one assist deactivate one assist plan

 Chaitanyakv on Sep 20, 2017
Every year rs-1799/- deducted from my hdfc credit card to one assist plan without my permission. I also get email from one assist team. I dont even know the company and this kind of unsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. When i approached customer service to deactivate i did not even receive response from them.

Please deactivate my one assist plan as soon as possible
Oneassist membership number : 1000266081...
Complaint comments  Read comments Complaint category Banks

Oneassist Consumer Solutions — relationship number 2575949 regarding cancellation

 Akshay Adlakha on Sep 20, 2017
I was enrolled for a wallet insurance and on the day of activation i called for the cancellation, there was an email sent for the same as well. I had a word with people on chat services also provided all my bank details. I received an email on sep 8, please see
Dear akshay,
Greetings from oneassist!

Apology for the inconvenience.
With regards to your recent mail, we would like to inform you that we have already processed refund amount of rs: 3, 999/- on 6 september 2017. The same will reflect in your bank statement within 4 - 5 working days.
We really...
Complaint comments  Read comments [1]Complaint category Insurance

Oneassist Consumer Solutions — credit card atm withdrawal fraud

 kedar nath tiwari on Sep 20, 2017
Respected
I was a transaction by payzap in my credit card but transaction debit in my payzap a/c but not credit in my saving ac & second transaction in my credit card any payzap ac fraud amt. 5000/rs/-. That is calling no. Found your payzap complaint care that no. 9897976476. Please update that transaction and refund my amt in wallet. I am a costumer of one assist registered so please provide my amt imminently.

With regards
Kedar nath tiwari
Amar ujala
Moradbad...
Complaint comments  Read comments Complaint category Credit Cards

One Assist — claim is pending

 sahil0915 on Sep 20, 2017
Mera claim pichle 1 month se pending h mere device bheja gya repair krke toh wo b khrab aya. Uske baad 5 september ko dobara pick up hua toh koi reply hi ni aya. M uske baad se 50 baar call kr chuka hu. Har baar mujhe 48 ghante wait krne k liye bol dete h lekin 15 din se ab tk status update ni hua h tumhara. Kl 14 din baad meri call trnsfr hui thi escalation department me or manoj se baatt hui thi meri toh unhone mujhe 6 bje tk wait krne k liye bola tha. Par unki trf se ab tk koi update ni aya. Unhone mujhe ye b bola tha ki m agli baar jb call krunga toh meri call unke pas transfer kr di jayegi....
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — one assist cancellation and refund money

 Hardik Aghera on Sep 19, 2017
Hii,

I received sms from hdfc bank today that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind of unsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: hardik aghera
Date of incident : 19/09/2017
Hdfc credit card no. Xx6707
Mobile no: 7405228544
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — service request : 2302536 is rejected after 18 days of processing without a valid reason.

 Mich654 on Sep 19, 2017
My request (Service request: 2302536) is rejected after 18 days of processing as "the mentioned reason is not valid".

After submitting the request they have sent mail as your documents have been verified. And they have collected my mobile and claim documents with sign. Almost the process has completed up to getting estimation from service center. After getting estimation, they have return back the mobile to me as rejected your request and mentioned rejection reason as "improper handling'.

"if reason is not valid, how can sent mail as "your documents have been verified",...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Oneassist Consumer Solutions — phone

 Manishay123 on Sep 19, 2017
It has been a month but still now i have no idea of my phone. It doesn't take this much time. I would have rather got it repaired it myself. I have you my money and then waiting for one month. What's the point?? Phone is very necessary it today's life. Every time i call them up, i am told that i ll get it by next week but till now i have no idea about it. They have escalated my complain but it hardly makes a difference. Highly disappointed!!...
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — cancel one assist account

 simon packiaraj on Sep 18, 2017
Received call from hdfc credit bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-2599/- from my credit a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

I havent registered with my maid id. Please validate my mobile number 8870885029 and my name is simon packiaraj s.

Make sure to deactivate this plan asap,. Thanks!...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — mobile insurance mobile assist plan

 twinkle11 on Sep 18, 2017
One assist, leave helping your customers they qualify in manipulating and cheating them. I was having an insurance of my mobile i. E iphone 7.
Plan - prolong for mobile 60k to 80k. Membership id : 1001161944.
Relationship number : 1707951

I recently got my device damaged on 15 september and after confirming from apple's service center that it was liquid damage my father called for liquid damage claim in one assist. I only asked my father to talk to the company because i thought he could handle these people better. As me and my father live in different towns he was...
Complaint comments  Read comments Complaint category Insurance

Oneassist Consumer Solutions — regarding fraud protection company, helping fraud with customer

 NishantShrivastav on Sep 18, 2017
I have applied for credit card in hdfc bank a few days ago, and received a call +912067264500, 1409334319, 1409711040, regarding the product confirmation also it was informed to me that credit card on etime processing fee and one asssist charges are total 1899 to be deducted for one time and it will be done after the credit card is provided to you within 5-7 working days. On above mentioned grounds i confirmed the amount to be charged later after receiving the credit card, but on 15 sep 2017 at 10.35 pm the amount 1899 deducted from my hdfc bank account in name of cponeassis. But till then no confirmation...
Complaint comments  Read comments Complaint category Credit Cards

Oneassist Consumer Solutions — deactivate my one assist membership

 kyuubi on Sep 18, 2017
Hi,

I would like to discontinue my oneassist membership which expires this month. I wanted to discontinue the same last year but your company auto renewed it without any intimation then.
I do not want to continue with the same and hence have dropped an email to happytoassist@oneassist.in as well.

Please find below details of the account:

Membership id: 1000343609
Relationship number : 545310
Plan : power individual

Please discontinue the same and do not auto renew it....
Complaint comments  Read comments Complaint category Unauthorized charges

Oneassist Consumer Solutions — not able to do fresh claim due to pending closure of previous claim no sr#1641944

 Viralhs2004 on Sep 17, 2017
Dear sir/mam,

Pls see the below screen shot.
My previous claim no sr#1641944 has not been closed since long.

Due to this i am not able to generate the new claim as my mobile has been damaged on 16.09.2017 at around 12:00pm.

Also it is very unfortunate that oneassist call center executives namely "sneha" & "vandana" informed me that they are not able to send sms upon closure of this previous pending claim.

Neither they are able to launch request/complain regarding pending status of my previous complaint no sr#1641944.
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Oneassist Consumer Solutions — rel. no. 19060132 not provide courtesy handset

 Javed 84 on Sep 17, 2017
Maine 6 september ko courtesy handset ki customer care m request ki thi waha bola gaya ki phone pickup hone k 2-3 working din m courtesy handset deliver ho jayega. Mera phone 10 september ko pickup ho gaya magar 17 september tak courtesy handset nhi mila
An customer care wale bol rahe hai ki abhi 3-4 working day ho lagege.
Jab insurance kara tha tab special is baat par dhyan tha ki temporarily handset milega pickup k next day
Pls help me...
Complaint comments  Read comments [1]Complaint category Insurance

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