Decathlon — green fluorescent cycle horn

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Sarin Madhusoodanan

Address:

Decathlon, Bharathmall, Mangalore, Dakshina Kannada, Karnataka, 575006

I have been a regular customer of decathlon mangalore since the opening of the showroom in bharath mall, mangalore. I had purchased a dark hero kids bicycle along with side supports and a fluorescent horn. But the horn got broken on the very next day. And when i visited the showroom today. They rejected the warranty. And told us to fix it with a cellophane tape or with rubber band. Is this not a shameful situations for a regular customer like me. I should not have visited decathlon for purchasing such a cheap quality product.
Its heart breaking once i realised the quality and after purchase service of decathlon is not trust worthy.
I am anticipating the replacement of the product as soon as possible.

My billing contact no. [protected]

Yours truly

Sarin madhusoodanan

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Shankar4552

from Rishikesh, Uttarakhand

Item Code - 2715101 T520B Treadmill - 254 : No Size for item code 1875811. HSN code - 1875811 bought on Apr 3 2019, has been damaged. The outer cover is found to be broken during delivery. We kindly request you to replace the product as soon as possible.

Reply

Shankar4552's reply, Apr 15, 2019

Tread Mill has ordered from Decathlon sports India pvt ltd, Survey No 41 and part of 42/3, Soukya road, Kacherkanalli, Hosakote Taluk, 560067 Bangalore, Karnataka India. Invoice Number KA1297351 ordered on Apr 3, 2019 to Mathura through Bluedart heavy is found to be damaged on the outer cover of the equipment which renders to be unusable. We kindly request you to take necessary actions on to resolve the issue by replacing with a new product or repair it by sending your representative to examine and rectify the same as soon as possible.
Item Code : 2715101
Product Name : T520B Treadmill - 254 : No Size for item code : 1875811
HSN Code : 95069190