Delhi Height — refund of my registration amount (rs.25000)

Address:

G-392, GALI NO-20, 110094

I applied for delhigrouphousingyojana and i made an credit card transaction of rs. 25000 on 20 september 2019 to get enrolled for lucky draw registration fee of a 2 bhk mig flat.

Payment bank: standard chartered bank
Payment id: tzfuoln5md
Transaction id: 1149
Payment gateway: http://easebuzz.in/

After the payment the next day they sent me an application form and instructed to send the filled form by courier. I also received a call from the sales team (Sujeet) to do the same at the earliest.

After few communications on phone and emails on the relevant housing scheme, i realized that there is something fishy about it. I told him that i am not in a position to fill and send the filled application form before september 25th (Lucky draw date).

On september 25, 2019 i have checked their website and my name was in the lucky draw list of people announced on the website. How they considered my name for lucky draw. Because i was not send the filled application form.
After lucky draw i have send many query regarding allotment, location of site, number of floor and allotted flat number, but they did not give me satisfactory reply.

After few days, mr. Nitin called me and told me for next payment, but when asked for allotment letter, he also did not give me satisfactory reply.
After that, i have sent 5-6 email and requested them to cancel my booking and refund my registration amount (Rs. 25000).

After that they replied me for cancellation of my registration number to
Submit following documents via courier.

1. Bank statement
2. Refund letter
3. Welcome kit/declaration letter
And after that i have send all fill documents (Hard copy) via courier for my refund process.
And also e-mail soft copy following documents.

I am trying to reach them to check the status of my refund and they are not answering me.

I even mailed them but i am not getting any response.

Email id: [protected],
Delhi group housing yojana

Thanks and regards
Lalita phulara