Delhi Jal Board Complaints & Reviews

This is the reminder of my previous complaint dt.2nov.2015.and your reply that I should buy meter and get it replaced. I would like to say that the present meter was changed by your personal on march2014 which is undet guarantee period. It is your responsibility to check it. I am not in a position to do all the job done by myself. I request you to do the needful. I am getting huge bill an early action is required. Mrs mullick B-1327 janakpuri new delhi

The water pipe line is broken behind park on the service road near petrol pump at sector17 dwarka . many people fill the water and sell it in bisilari cans. the location of breakage is-proceed on the service lane adjacent to DDAflats sector 17 A for 100 meters and near culvert you will find the break.

I am residing at G-5 ground floor, Lajpat Nagar II, N. D. 110024. For last more than 3/4 months water supply from Delhi Jal Board is impure & dirty. I have taken up this matter with Delhi Jal Board office in Lajpat Nagar many times but no acton taken till date i would request the concerned authorities to take necessary action immediately & help me.

Dear Sir/madam KNO no.[protected] wrong bill generated without taking meter reading. Total 4430 Rs I have received bill without meter reading . As per new rules 600L water per day free water given by jal board but my uses less then 600L why bill sending Please send the correct bill with proper meter reading. Thanks Best regards. Radha saini, sadh nagar, palam colony, [protected]

Dear sir My complaint is on subject of dirty water..in pipe line in our pipe line there is mixing of severage somewhere . water of pipe line is very dirty which is very smelly and black water. A-52 Jain colony part 3 uttam nagar (110059) south-west

Dear Sir,
Delhi Jal Board's Meter no.[protected]K.No. [protected]) is installed at my residence (898, Sector-A, Pocket-C, Vasant Kunj, New Delhi-110 070).

I made payment of Rs.1, 118/- on 23.6.2015 after receiving the bill dated 9.6.2015 of Delhi Jal Board which showed meter reading of 85 units as on 27.4.2015.

As I did not get any bill thereafter, on checking today the website of Delhi Jal Board, I was shocked to find that there was a bill dated 2.11.2015 for an amount of Rs.3, 330/-, with due date as 19.11.2015 which elapsed two days ago. The meter reading shown in this bill is 225 units as on 28.10.2015. Due to non-receipt of this bill of Delhi Jal Board, I was not at all aware of the due date by which this payment was to be made.

This meant consumption of 140 units as per the bill dated 2.11.2015 of Delhi Jal Board after the last meter reading based on its bill dated 9.6.2015, which I find was substantially high and inflated, as can be assessed from my past water consumption pattern as shown in the past bills of Delhi Jal Board.

I immediately contacted the office in B-1, Vasant Kunj of Delhi Jal Board where I was informed that the bill generation and distribution thereof in my case in fact was the responsibility of the MVV office of Delhi Jal Board in Vasant Vihar. I was, therefore, advised to contact them in order to get the needful in the matter done. In the MVV office of Delhi Jal Board in Vasant Vihar I was advised to check my current meter reading & inform them about the same.

Accordingly, on checking the meter reading today (21.11.2015), I found it was 189 units as against 225 units as on 28.10.2015 shown in Delhi Jal Board's bill dated 2.11.2015, which as stated earlier I never received.

I hope you agree that the current reading cannot by any stretch of imagination be lower than the reading on 28.10.2015 as shown in the Delhi Jal Board's bill under reference.

In spite of this, MVV office of Delhi Jal Board in Vasant Vihar expressed total helplessness in the matter and advised me to immediately make the payment of Rs. 3, 496/- (inclusive of Rs. 166/- as last payment surcharge without any fault, whatsoever, on my part).

Delhi Jal Board is, therefore, required to redress all my afore-said grievances and get a fresh & correct bill generated so that I can make the required payment immediately thereafter.

Delhi Jal Board also must ensure that I receive all their bills in future well on time and for this purpose they can also send me alerts on my mobile no. [protected].

Thanking you,

Yours faithfully,
C.L.Kalia

Hi my water meter has been stolen on 10th November 2015 from out house.I have filed an FIR and now need to know the process. I have already tried to call 1916 100 times however never got any one who can help me.


FIR # LR No: 1121189/2015
Water Meter Details
PLOT-4B, OM VIHAR PH-I,
Delhi
Mobile No.: [protected]
Zone/MR Code: PP3/ 332/METERED
Area Code: A-47/Nangloi Water
Service
Old WCN: R-81826
New KNO: [protected]
Meter No: NA-7153

My father giving the first application to convert the commercial connection into domestic in 20\4\2010 but there is no action taken by them. After that i am giving the application more than 4 times. last application submit on 1\4\2015 but there is no rply. still bill is running as commercial rate which is unble to pay by me. k no- [protected]

Water is leaking from fresh water pipeline of Delhi Jal Board on the service lane close to sever drain, opposite house no. C-2/3, Safdarjung Development Area, Main Aurobindo Marg. New Delhi 110016 for last 10 days. Due to which there is water accumulated on the service lane mixed with the sever line, which is a serious threat to the health

Further to my complaint on the subject matter made earlier today morning I also wish to add that at 945 AM on 19.11.2015, the reading in my water meter no.15065365 is 89. Earlier the reading as per my previous bill no.[protected] dated 23.9.2015 the reading in my water meter no.15065365 was 76 on 13.09.2015.Hence the water consumption done by me in 67 days i.e. from 14 Sep., 2015 to 19th Nov., 2015 is only 13 Kls. only which is very much with in the stipulated limit of 20 kls in one month for zero billing. Hence how the charges of Rupees 428/- as claimed by DJB in my bill no.[protected] dtd. 18.11.2015 are correct .Therefore, these charges of rupees 428/- should be waived off.In this respect I have also booked a complaint with DJB on their help line no. 1916 vide my complaint no. [protected] dtd. 19.11.2015 at 945AM.I hope needful shall be done at the earliest.Thanking you. Satyendra Kumar Sood

Refer djb bill no.[protected] dtd 18.11.2015.As per new regulations consumers whose monthly consumption is less than 20 kls. Will not be levied any charges. Here my consumption is 15 kls for 58 days which is very much in stipulated exemption limits of less than 20 kls per month. Then how i have been levied charges of 28/- rupees.I should get full waiver of rupees 428/- as i cannot be levied any charges as per new rules of govt. Of delhi.Hence i should be exempted and my bill dtd. 18.11.2015 should be rectified.Thanks

Dear sir,

I am dheeraj kumar and i am having problem with high bill generating for water. i am using water only one time to fill tank but still its showing i using 45 k water so as i know it is wrong billing generated or something problem with water supply so please when the person come to take reading please write the reading on paper and stick with motor machine and when i called to customer care the person saying toady is off so i can not solve your problem and call tomorrow but the no. is 24*7 tollfree no.these kind of behave is happening
my k no. is-[protected]

Sir,
Sub.: dirty water supply for the last 10 months- KNO: [protected]

Maine dinank[protected]ko aapko electronic mail main nimn letter bheja tha :-

“For about 10 months, water supplied by Delhi Jal Board is extremely dirty and smelling. We are falling ill and have lost all patience now. Our routine life is disturbed because of this. I and my family is not getting the basic necessity of life i.e. potable water. Kindly help, its a matter of emergency now. I have made several complaints during the last 10 months on customer care number 1916 and before this there was another customer care number. When I make complaint on customer care number 1916, I get message that your water problem will be resolved in 3-4 days. And we get good water for one to two days and thereafter, we get dirty, foul smelly water supply. And again we have to make complaint on customer care number 1916. And we get good water supply after 3-4 days for only one or two days and thereafter we get dirty, foul smelly water supply for a week. This matter is going for the last 8 months. I request the concerned Jal Board Officers to kindly look into the matter so that we get constant good drinking water supply.”


Parantu uske bad bhi pani hafte main ek ya do din hi thik aa raha hai. Mere ghar main parivar ke log bimar ho rahe hain. Unke eelaz main hazaraun rupiye kharch ho rahe hain. Hamara flat B-28 building main hai. Is flat main kayee parivar rahte hain. Sabhi ke ghar main ganda pani aa raha hai. Yesa lagta hai ki kahin sever ki line pani ki line se mix ho jati hai aur pipe line main kahin chhed hain aur saaf pani sever ke pani main milkar hamare gharon main aa jata hai. Lakin ek baat samajh nahin aati hai ki hafte main do din saaf pani kaise saaf aa jata hai?
Kya aisa nahin ho sakta hai ki poore saat din hafte main saaf aaye. Main email letter jiska jikr oopar kiya hua hai, uska Jal Board ke ek adhikari ne jawab main email letter main bataya tha ki Jal Board saf jal ki aapurti karta hai. Lekin hamari building B-28 main to nahin aa raha hai 10 mahinaun se.

Kripaya khuch thos kadam uthayiye jis se hamari gande aur badbudar pani ki samasya door ho jaye.

Yours faithfully,
Name: GIRISH CHANDER JOSHI
Address: B-28/S-2, DILSHAD
GARDAN, SHAHDARA, Delhi
Mobile No.: [protected]
Zone/MR Code: NE1/ 211/METERED
Area Code: A-10/Shahadara
Old WCN: 36033
New KNO: [protected]

Water K.No. [protected] - I got a Bill of Rs.810/- for 5th Nov. 2015. Every time they are sending average bill. They are not taking meter reading. One year back only Jal board changed the new meter. Every time in the bill they are showing status as Lock. Actually the meter in under the steps. We are residing at 2nd floor. How they can say that house is locked every time. Please correct the bill and send revised bill. EVERY TIME IN THE METER STATUS COLUMN THEY SHOW PLOC OR MLOC. Meter reader is not coming to take reading. Take necessary action on meter reader and send the revised bill.

Just received the bill of October month from Delhi Jal board, where actual consumption charges are Rs 316.24 and services charges are Rs 351.39. How service charges could be higher than consumption charge? Its ridiculous. Need justification and refund of excess service charges.

I am a law student residing in Mukherjee nagar area, new delhi, preparing for Judiciary from the past few months experience i felt that dirty and contaminated water coming from the supply due to this dirty water many people have experienced change in the taste of water and it turn the silver metal reddish brown. Sir with due regards i request that sir please see to this as soon as possible. I will be highly thankful

I, Rakesh Kumar, user of water connection (K No.[protected]) at A-2 /178C, KESHAVPURAM, Delhi-110035. On receipt of a message on my mobile No.[protected], I have downloaded the water bill from DJB site and found a bill dated 31st OCTOBER 2015 amounting to Rs.460/- (for the period from 31 AUGUST 2015 to 31 OCTOBER 2015- 61 Days, with 23 Units consumption) due for payment up to 17th November 2015. The consumption has been averaged and Reading/Meter status has been shown as MLOC (Meter locked). The status of Reading/Meter has been shown for 31 st October 2015. it is shocked to me that my families are very much present at home and nobody has come for meter reading and the status has been shown as MLOC which seems to be a bogus activity. Kindly look into the matter and send a reply to me on my mail-ID [protected]@gmail.com.

DEAR SIR, The main road of T-block, Gali No. 2 was dug up about 6 months back by DJB to lay water / sanitary pipes and the laying of pipes has been completed 6 weeks back. No action has been taken to construct the road back to its state as it was before digging. Now there is No One Side road to walk, drive, cycle etc and only loose mud has been dumped. More than 1000 vehicles are trying to drive on this road / stretch - lorries, tankers, trailers, school buses, cars, ambulances, tempos, two wheelers, etc are getting stuck in the mud and blocking the movement. More than 1000 vehicles of residents have to travel through this stretch every day. My cars & many other vehicles have been damaged by the mud and dust. Many residents have health problems due to the dust. Can something be done quickly to attend ( re do ) this road before there are fatal accidents Please bring it to the notice of Commissioner DJB, Chairman DJBand others for quick action. Thanking you ANUP ([protected]) T-62, Gali No. 2, Shukkar Bazar road, near Om Vihar UTTAM NAGAR, NEW DELHI-110059,

Sir, my water meter no. [protected] installed in m-36 malviya nagar was stolen thrice within a short period of time. Therefore I got the line plugged and requested for disconnection. The meter reader came and verified that the line was plugged and reported the same along with the photographs to his superiors. despite that I kept getting bills based on average usage for more than a year. Now finally the charges of water consumption have been deleted from the bill but i was told that unless I pay the service charges I can not get the line disconnected. I want to know why the government is taking service charge on something where they themselves are admitting that the line is plugged and no water has been consumed. I have paid the service charges as I cannot unnecessarily go on paying for something that I'm not using and want to get the line disconnected ASAP. However I want to know whether the government is actually implementing such a strange policy or am I being wrongly charged. If indeed one has to pay for a service that is not being used then doesn't such a ruling require a review. After all this situation is similar tofreezing a connection? have been used and the bill said meter

Sir,
I applied my new water connection on[protected] and department respond me by sms dated 09-10-15 and demanded along with development charge Rs.-7100.
After that I visited the office on[protected] and the official concerned re-check my file regarding development charge . Which I have deposited already ( receipt attached in file ) since[protected]. I have not been received any information from the department and my water connection is pending till today.
So I request you to please look into the matter immisiately.
Thanks
My Detail,
Name- Nirmala
Application No[protected]
File - No-2394
New K. No-[protected]
Date of apply[protected]
Address-- H.No.-52, Extension No-2, Block -D, Nangloi
Delhi 110041
Ph - [protected]