Delhi Jal Board — Billing Category

Address:	New Delhi, Delhi, 110017
Website:	www.djb.gov.in

My complaint is regarding the incorrect billing category since last two years Delhi Jal Board is charging me on my connection K No. [protected]. I had opened a small dental clinic in my residential basement for my wife in Oct 2014 and we have three more floors in the premises which we use as our residence. We were forced to shut down the dental clinic due to humidity and water seepage in the basement within 3 months. Delhi jal board with any intimation and show cause notice had changed our billing category of residential to commercial. It has been 2 years I have been complaining about the same to there department and no action has been taken. Moreover they send in their corrupt staff for inspection who demand hefty amounts to resolve the same. i have also written to the Joint Director and many officials but all went in vain. kindly help me resolve this issue.

Regards,
Lalit Valecha Adv
[protected]
G-13/3 malviya Nagar New Delhi 110017

M/s MNWS

This mail is again forwarded to you to take immediate necessary action. Consumer may be informed of action taken under intimation to DOR office. This may be treated as MOST urgent.

Jt. Dir.(R)S/SW

-------- Original Message --------
From: Director of Revenue
Date: Jul 5, 2017 5:22:59 PM
Subject: Fwd: Re: Fwd: Re: Fwd: Re: Fwd: Re: Fwd: Water Bill Ref No. K No. [protected] -
To: "jtdirsouth.djb", [protected]@mnwsonline.com
Cc: [protected]@yahoo.com

The complaint forwarded for urgent necessary action please. ATR may be sent to the complainant as well as this office.

PS to DOR

-------- Original Message --------
From: Member
Date: Jul 5, 2017 5:11:39 PM
Subject: Fwd: Re: Fwd: Re: Fwd: Re: Fwd: Re: Fwd: Water Bill Ref No. K No. [protected] -
To: dir-rev.[protected]@nic.in

-------- Original Message --------
From: Lalit Valecha
Date: Jul 5, 2017 1:14:29 PM
Subject: Re: Fwd: Re: Fwd: Re: Fwd: Re: Fwd: Water Bill Ref No. K No. [protected] -
To: "[protected]@mnwsonline.com"
Cc: "secy.[protected]@nic.in", "National Informatics Centre (NIC)", "cvo.[protected]@nic.in", "mrwater.[protected]@nic.in", "Jt. Director (Rev) HQ", "jtdirsouth.djb", "ddov.[protected]@nic.in"

Dear Sir,
(K No. [protected])

It is very unfortunate to inform you that without visiting the site the concerned ZRO has made a report based on previous site visits by earlier inspectors.

I hereby inform your kind office that neither the ZRO had visited my residence and the property in question personally nor any inspector from the MNWS Dept to resolve the problem of incorrect billing category.

I had spoken to the ZRO Mr. Farooque personally over the phone where he was reluctant in resolving this issue of incorrect category billing. Mr. Farooque says as you have shut down the dental clinic long ago in the basement of the premises, The dental chair should be disposed off first to change the category. It is not very simple to dispose of the dental chair as it is worth Rs. 4 lakhs and i cannot just throw away the chair just to satisfy the ZRO's assumption. And when I had requested the ZRO to provide me with the action taken report he had no answer to it.

I further request you to kindly arrange a visit by sending your best officer so that this issue can be resolved or else I would be left with no option but to approach the Delhi High Court for appropriate remedy along with the RWA letter of confirmation that there is no commercial activity going on on the subject premises which is already provided to MNWS office in the year 2015.

I hope this email would be the last communication to the present issue and the same will be resolved at the earliest.

Warm Regards,
Lalit Valecha
Advocate

Valecha & Associates
177, Lawyers Chamber,
Patiala House Courts,
New Delhi 110001

Ph# +[protected]
Email: [protected]@yahoo.com

Sent from Yahoo Mail on Android

On Wed, 5 Jul 2017 at 12:30 pm, Watercare
wrote:
Dear Sir,

This is in reference to your complaint dated 04-July-2017. We would like to inform you that there is no scope to change category from commercial into domestic as per DJB regulation.We request you to meet concerned ZRO Mr. Farooqui (mob- [protected])opp aurbindo college DJB booster pumping station (UGR) malviya nagar.

Thank you for your patience and support.

Assuring you with best of our services.

Regards, Customer Service Malviya Nagar Water Services Private Limited

Toll free helpline no. [protected]

----- Forwarded Message -----
From: Lalit Valecha
To: jtdirsouth.djb, MNWS, ZRO Farooque MNWS
Sent: Tue, 04 Jul 2017 12:33:16 +0530 (IST)
Subject: Re: Fwd: Re: Fwd: Re: Fwd: Water Bill Ref No. K No. [protected] -

Dear Sir,
(K No. [protected])

It is very unfortunate to inform you that without visiting the site the concerned ZRO has made a report based on previous site visits by earlier inspectors.

I hereby inform your kind office that neither the ZRO had visited my residence and the property in question personally nor any inspector from the MNWS Dept to resolve the problem of incorrect billing category.

I had spoken to the ZRO Mr. Farooque personally over the phone where he was reluctant in resolving this issue of incorrect category billing. Mr. Farooque says as you have shut down the dental clinic long ago in the basement of the premises, The dental chair should be disposed off first to change the category. It is not very simple to dispose of the dental chair as it is worth Rs. 4 lakhs and i cannot just throw away the chair just to satisfy the ZRO's assumption. And when I had requested the ZRO to provide me with the action taken report he had no answer to it.

I further request you to kindly arrange a visit by sending your best officer so that this issue can be resolved or else I would be left with no option but to approach the Delhi High Court for appropriate remedy along with the RWA letter of confirmation that there is no commercial activity going on on the subject premises which is already provided to MNWS office in the year 2015.

I hope this email would be the last communication to the present issue and the same will be resolved at the earliest.

Warm Regards,
Lalit Valecha
Advocate

Valecha & Associates
177, Lawyers Chamber,
Patiala House Courts,
New Delhi 110001

Ph# +[protected]
Email: [protected]@yahoo.com

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On Thursday, 29 June 2017 8:47 AM, jtdirsouth.djb wrote:

ZRO(PP-I) MNWS

ZRO is requested to provide complete site report alongwith M/Read History and A/Cs & finance history of the case with representation of the consumer through e-mail.

This may immediaately be provided, pl.

HC to JDR(S/SW)

-------- Original Message --------
From: Lalit Valecha
Date: Jun 29, 2017 8:31:00 AM
Subject: Re: Fwd: Re: Fwd: Water Bill Ref No. K No. [protected] -
To: "jtdirsouth.[protected]@nic.in", MNWS

Dear Sir,

It is very unfortunate to tell you that after writing an email to you and filling an online complaint several times no one has visited our residence till date. Kindly take strict action.

Regards
Lalit Valecha Adv
Ph # [protected]

Sent from Yahoo Mail on Android

On Tue, 27 Jun 2017 at 1:45 pm, jtdirsouth.djb
wrote:
MNWS,

This mail is being forwarded to you to take immediate necessary action. The consumer may be informed of the action taken with a copy to this office.

Jt. Dir(R)S/SW

-------- Original Message --------
From: Lalit Valecha
Date: Jun 27, 2017 12:07:07 PM
Subject: Re: Fwd: Water Bill Ref No. K No. [protected] -
To: "jtdirsouth.[protected]@nic.in"

Our new k no. Is [protected]

Kindly take the necessary action at the earliest.

Regards
Lalit valecha

Sent from Yahoo Mail on Android

On Tue, 27 Jun 2017 at 11:36 am, jtdirsouth.djb
wrote:
Dear Sir,

Your provided K. No. [protected] is wrong. Please check and send us correct K. No. for solving the issue.

Jt. Dir(R)S/SW

-------- Original Message --------
From: "Jt. Director (Rev) HQ"
Date: Jun 25, 2017 10:16:16 AM
Subject: Fwd: Water Bill Ref No. K No. [protected] -
To: JDR South

-------- Original Message --------
From: Lalit Valecha
Date: Jun 21, 2017 10:17:27 AM
Subject: Water Bill Ref No. K No. [protected] -
To: "Jt. Director (Rev) HQ"

Date: 21/06/2017

Ref No.: K NO. [protected]

Sir,

This is to bring to your kind notice that I, Lalit Valecha (Advocate) R/o G-13/3 Malviya Nagar New Delhi - 110017 bearing Water Connection K No. [protected] on the name of Sh. Varand Mal (my late grand father).

We had been facing problem since three year with the water connection bills issued by Delhi Jal Board.
We had also tried to contact with the authorized personnel at the Delhi Jal Board Office situated at R.K. Puram New Delhi regarding the same.
They have changed our category of billing from residential to commercial without any show cause notice which I have complained to the MNWS several times.

I had established a dental clinic for my wife in the year 2015 in our basement but due to the seapage and termite problem I had to shut down the clinic within 3 months. Now I had been requesting the MNWS to change my category of billing since past three years and they everytime send an inspection for site visit who says that the dental chair is still lying there and we cannot change it.

Kindly understand that I can even park my car in the basement that doesn't mean I am running a repair workshop over there.

I feel that the inspector is influenced and compromised and trying to grasp money from us.

I request you to kindly send your best man for the inspection of the site and get our category changed.

Thank you.

Regards
LALIT VALECHA Adv
[protected]
G13 / 3 Malviya Nagar New Delhi



--
R.S. Godboley
Jt. Director Revenue - HQ
Varunalya Ph-II,
Delhi Jal Board
Karol Bagh, New Delhi-110005