Delhi Jal Board — escalated bill

dknv sharma

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110017

We have djb connection with key no.[protected] received a bill of rs.21289 for water consumption for feb.& march where as our normal consumption was about rs.[protected] for 2 months. We raised a complaint with reference no [protected] and an inspector visited the site. He could not find any thing abnormal. We were advised to get the meter tested.in the mean time we received another bill now for 4 months amounting to rs.62084. The amount for meter testing was paid and the engineer came to check the meter. They claim the meter is not faulty. But surprisingly the reading after the meter checking has been normalized. We have been following it up with djb to review this complaint and take an appropriate amount from us based on our normal consumption. We should not be penalised for some fault somewhere. We have visited there office several times but with no results. Now the supply in our area is very low but they are not taking the complaint as the bill is outstanding

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Delhi Jal Board customer support has been notified about the posted complaint.

Aug 22, 2017

Updated by dknv sharma We have visited DJB office at Saket, and the billing officer has informed that an engineer will visit the site but even after 5 days, no one has visited .Surprised to know that the meter will move even with the air flow irrespective of the fact that whether water supply is there or not.Are the consumers suppose to pay for such type of virtual consumption.