Delhi Jal Board — Fake bills

Address:

110024

Bill Fraud & Customer Harassment

Consumer No :[protected]: Meter No : 15049599

I filed a complaint for excessive billing No[protected]dated July 13th 2016) for the bill period March 2016 to June 2016. All previous bills had been paid for. After a long email exchange with the Director of Revenue and some other false bills uploaded by the Jalboard, a bill dated August 3rd 2016 was uploaded on the internet. This had the right unit reading from November 2015 to July 2016. The bill also clearly showed the reading falsification of the earlier bill:
Bill No[protected]older bill dated July 13th 2016) gives a meter reading of 880 on 13th March 2016 when the rectified Bill No[protected] dated August 3rd 2016 on 30th Nov has 1050. How can the meter reading decrease. Further please note the contrast of false vs rectified reading.
Current Meter Date Reading Previous Meter date Reading Units days Rs Amount
Bill No[protected]Aug3rd) 21-Jul-16 1429 / OK 30-Nov-15 1050 / OK 379 234 14778
Bill No[protected]July13th) 18-Jun-16 1322 / OK 13-Mar-16 880 / OK 442 97 22820

However, the bill of August 3rd claimed arrears of 13028.31.( No arrears were in the bill dated July 13th) Further It did not deduct the payments already made for this period despite the payment history showing in the bill. Further as per my receipt no[protected]: Payment Date : 04-APR-2016 showed the Amount Due After Pay (Rs.) : -17822.96. These facts showed that the Delhi Jal Board owed a sum of Rs 17, 822 as per April 2016. Hence after deducting the amount of Rs 14, 778 the Jal Board has a balance of Rs 3, 044. Instead of immediately rectifying this a new bill no :[protected] of 1 unit from 21st July to 22nd July was uploaded. Instead of deducting the amount of 14778, it added the amount to 13028 and thus claimed arrears of 27, 808. Again payment history in the bill shows all payments made upto April 2016. Further the bill of 3rd August was erased from the website. I again complained to the CEO and yet another bill was issued[protected]/22Aug-16 for the period from October 2014 to July 2016 asking me to pay Rs 24, 137. This is ridiculous as all bills had been paid for till the period 13th March 2016. How can bills be reissued for periods already paid for. Further there is grave discrepancy in the amounts of the older bills issued and paid for as well as for the period in contention. An extra Rs 28, 000 aprox is billed as compared to earlier bills paid from the same period and to the rectified bill of 3rd August. To give just one example :

Bill No[protected]Aug3rd) gives for the period : 15-FEB-2016 to 21-JUL-2016 Subtotal Bill Amount 9979.12
New spurious Bill[protected]/22Aug-16 gives for : 15-FEB-2016 to 22-JUL-2016 Subtotal Bill Amount 15932.85

Just from these examples the bill discrepancies and frauds may be seen. This is only the tip of the iceberg as I have documented many other falsifications which have been duly sent to the CEO, the Director Revenue Jalboard and the Zonal Regional Officer Mr D.C.Jain. All this has been submitted to them.

The modus operandi is not to address the valid complaints of excessive billing from the period of 13th March 2016 to 22nd July 2016 but instead to harass the customer. The bill of 3rd August shows the correct meter reading and unit charges but instead of recognizing and rectifying the mistake false arrears are put. When these are challenged with proof more fake bills are issued or in the last instance total denial.

1. Periods already billed and paid for are rebilled with far greater amounts
2. False arrears in contradiction to receipts and payment history
3. Discrepancy in meterage (meter reading of Nov 15 exceeds reading as of 13th March
4. Huge discrepancy in sub bill amounts
5. Spurious Bills have no unit data for sub bill amounts.
6. Spurious Bills do not match bills for the same period.
7. Older bills are removed from website and receipts too are changed (Luckily I have downloaded everything)

This violates the principle of transparency and consumer law.

Further this modus operandi is used to tire out the customer, particularly as in the case of senior citizens. My mother to whom this part of the house belongs is 80 years old. Hence I am taking up this matter for her. Please investigate this fraud and ensure punishment for those indulging in it. As a law abiding INDIAN citizen I wish to see a corruption free transparent India.

Thanking You

Giti Thadani