Delhi Jal Board — Payment wrongly credited to another account

Address:

New Delhi, Delhi

Dear Sir, I am Madhab Chowdhury, a tenant of 40/182 C.R. Park, NewDelhi – 110019. As per the rent agreement, I bound to pay the water bill atactual as per DJB bill. My KNO number is [protected].I had been paying the bill for the indicated water connection for the past four(4) years. Initially I used to pay the bill through cash at DJB office/postoffice but now I am paying the bill using online payment option facility sincethe beginning of this good service. This time I havereceived a bill of INR 231.00 for the duration of 27/01/2015 to 16/03/2015 videbill no.[protected]. I was trying to pay the same online on 23/03/2015 andby mistake I typed [protected]in place [protected] and click on thepay button. As a result, payment for this wrong KNO number ([protected]) has been done and INR 16310.15(rupees sixteen thousand three hundred and ten and paisa fifteen only) has beendeducted from my bank account. Immediately, I had been contacted your customer care numberand they suggested me to contact ZRO of my zone and assured that this amount will be debited from the wrongly paid DJBaccount and credited to my DJB account. Next day, I visited to ZRO south –II office(Giri Nagar) with all the proof including my bank account statement and metwith Mrs. Asha Prabha Bharadwaj (ZRO South - II) and explained the incidents aswell as I show her all the proof. After hearing everything, she told me thatshe had no way to do anything fruitful for me as I had paid the bill online.She also told me that if I had paid manually she could correct the mistake. Shealso suggested me to contact the person and settled the payment mutually. I hadtried the same also. I had gone to the address as indicated in the bill. Thename of the person is Mr. K.C. Jain. Address is: 4596/7, 11/Daria Ganj, Delhi.But at the mentioned address, no Mr. K.C. Jain is existing. One more thing, Ishould indicate is that the bill for this address is not paid for a longduration and this huge amount of bill is incurred. After getting no way and finding any solution, I am writingto you. My kind request to you, please treat my matter as very genuine one andsuggest me what are the measures I can take in which I can get some fruitfulsolution. Regards Madhab Chowdhury