[Resolved]  Delhi Jal Board — refund of inflated bill of inr 5456/- dated 28th september 2015

Website:djb.gov.in

On 28th september 2015 received inflated bill of inr 5456/- as arrears. Fearing disconnection the bill was promptly paid.
Since i fall in the free water consumption limit i paid an excess amount of inr 5052/-.
From sept. 2015 till date my water bill reflects an amount of minus inr 5052/-.
I receive sms'es from djb that stating "that no payment required against kno[protected]".
I have already registered a complaint with mr. Sharma, mobile no. [protected] for a refund as well as written complaint with supporting documents with zro (Sw)-ii, vasant kunj, diary no.: 5203, dated 25th oct. 2017.
I as a senior citizen, have made several visits personally to djb office, vasant kunj also called up mr. Sharma innumerable times. Till date i have not received a positive response leave alone a refund of my excess payment.
On the contrary i have received negative response from mr. Sharma that "djb does not refund any excess amount paid".
I humbly request you to look into the matter for expediting the excess amount paid by mistake at the earliest.
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Jul 4, 2019
Complaint marked as Resolved 
Zero steps have been taken
Delhi Jal Board customer support has been notified about the posted complaint.
Jan 23, 2018
Updated by Aeroplane
We are still awaiting for a refund. If we do not get a refund we will write to the water ministry. The system needs a total revamp right from top to bottom. Kindly give me a deadline and then will action it with the ministry!!! :(

May 20, 2018
Updated by Aeroplane
God help those who have to deal with this Delhi Jal Board after repeated reminders and follow ups right till the top nothing has moved!!! There is absolutely no response forget about any type o[censored]rgency...that word is not in the dictionary!
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Dear Sir/Mam,
i would inform you that very dirty water supply i mandawali school block gali no- 4 & 3 near talab chowk we found all sever lin is blocked
ISSUE IS NOT RESOLVE.

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