Delhi Jal Board — REFUND of Rs.7,750 due to me since I was forced to pay your Arbitrary bills raised on the pretext of meter having STOPPED

K No: [protected] Grievance Nos [protected] dt[protected] and [protected] dt[protected] which are shown as complete BUT NOT YET RESOLVED wherein I had requested for a REFUND of Rs. 7, 750 due to me since I was forced to pay your Arbitrary bills raised on the pretext of meter having stopped STOP. I request that the payments made by me for the period from[protected] to date may please be refunded to me which I had made apprehending that DJB may not disconnect the Water Connection for non-payment which in fact are not due at all, as there is no consumption of Water. The refund due to me as a result of arbitrary billing is Rs. 7, 750/- which includes Rs. 3, 398 comprising of Rs. 2, 526 as STP
and Rs. 821 as MLOC, plus Rs.1, 395 as STP, plus Rs.2, 957 as STP. Arbitrary Bills:
Period of Bill Amount billed Date of Bill Payment Date Receipt/Online Transaction Ref No.
[protected] to[protected], 957 STP[protected] NEFT to DJB at South Indian Bank DJB not showing on web site at present
[protected] to[protected], 395 STP[protected] [protected]/WICI[protected]
[protected] to[protected], 398 STP[protected] [protected]/WICI[protected] Incdg Arrears:[protected] to[protected], 526 STP ;[protected] to[protected] MLOC
Please inform by email to (protected) as to where to give the ICICI bank details for direct deposit of refund of Rs. 7, 750 due to me. All payments made online through ICICI Bank.
Grievance No.: [protected] which is partially resolved includes above 2 grievances. Preferred mode of Communication: My registered email account. Thanks.
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Delhi Jal Board customer support has been notified about the posted complaint.
Jul 19, 2022
Updated by vnrgn
The Refund has not yet been issued nor any communication from Delhi Jal Board at my email address regarding the status. It is causing hardship. Please arrange issuing of refund at the earliest. Numerous reminders/ grievances with no response/ communication through email.
Jul 25, 2022
Updated by vnrgn
NOT EVEN A SINGLE GRIEVANCE HAS BEEN RESOLVED AND THEIR REPORT INDICATES STATUS AS "COMPLETE". WOW! THIS IS DJB GRIEVANCE RESOLUTION OF COMPLAINTS AS FAR BACK AS 5 MONTHS AND PERSISTENT FOLLOW UP REMINDERS. WHO CARES?
SL No. Grievance Id Grievance Type Current Status Grievance Start Date Grievance End Date
1 [protected] Wrong imposition of billing category Complete [protected].10.58 [protected].18.30
2 [protected] Incorrect Meter Reading Complete [protected].41.30 [protected].37.48
3 [protected] Other Metering Defect Lodged [protected].05.08 NA
4 [protected] Wrong imposition of billing category Complete [protected].14.26 [protected].20.20
5 [protected] Wrong Bill(Calculation Error/Wrong Meter Reading Complete [protected].06.18 [protected].52.36
6 [protected] Additional Charge/Surcharge Dispute Complete [protected].03.41 [protected].04.51
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