Delhi Jal Board — regular excess billing

Address:

L-11, kailash Colony, NewDelhi, 110048

To
The executive engineer
Delhi jal board
Sector b-1, vasant kunj
New delhi-
Subject: too much excess billing;
Ref. Bill i. D:[protected] dated 1st nov’2019. K. No: [protected], category-1
Installed at l-11, kailash colony, new delhi 110048
Dear sir,
This is to bring to your kind notice the sudden spurt of the billing amount. This is to request you to get the water meter changed at your earliest convenience and get the excess amount reduced or readjusted.
This is not the first time such spurt has been seen. I have face similar spurt in billing every year around the same time (October to december) since 2016, 2017, 2018 and now again in 2019.
We have family of four adults and two children, and limited resources; even then i got the line from ferrule onwards, the old line replaced with modern day pvc pipes to ensure proper water supply without desired results.
Comparison of previous bill details:
For 67 days; unit consumption 106 units; total amount paid was rs. 4, 109.52
For 71 days; unit consumption 131 units; total amount paid was rs. 5, 422.02
For 45 days; unit consumption 72 units; total amount paid was rs. 2, 790.00
For 73 days; unit consumption 288 units; total amount paid was rs.14, 557.90
For 46 days; unit consumption 204 units; total amount paid was rs 10, 493.06
For 72 days; unit consumption 339 units; total amount paid was rs. 18, 457.00
Current 127days; unit consumption 821 units; total amount demanded rs. 56, 355/-
All previous bills give indications of excess billing. I would request you to be in shoes of the poor consumer; senior citizen, 77 year; with monthly income of rs. 30, 000/-, made to run from pillar to post.
I suggest that a) such abnormal bills should be put on hold and self re-examine before presenting to consumer, b) the water meter should be replaced without hesitation, c) consider “consumer is always right” instead of current approach that consumer is always wrong.
I trust you take immediate remedial action, under information to undersigned.
Thanks,
Yours faithfully,
Dr. U. B. Lall,
L-11, kailash colony,
New delhi -110048.
[protected]