Respected Sir,
I would like to lodge a complaint against DJB department for sending incorrect and inaccurate
inflated water bills.
My K. No is [protected]. They do not even come for meter reading and have been sending ‘STOP’
meter bills without any reading but adding 50-60 average units in every bill since last 18 months.
I can prove that with all my past bills. They are just adding approx. 50-60 units every time and adds
to my water bill which is not the right practice.
My water consumption is average 8 units per month (I have been taking reading myself coz no one comes from DJB).
My request is to please rectify this problem soon and look into the root cause of the matter \
seriously.
I also called up Helpline number[protected] and the representative said that the department has updated my meter from 4th May 2022, which is actually not true. It is the fraud which they are doing. My meter is working fine and has not been changed from the department so why they have updated my meter in their records. Is it because then no one can go in the past records and correct the bill?
The reading which is shown in my latest bill has also been taken from me. They have not come to take the meter reading.
1. Submitted online complaint on 2nd June, nothing happened. No one replied back or provided solution.
2. Submitted written complaint during DJB camp organized by MLA Mr. Madan Lal. Nothing happened. Date:- 10th June. No one replied back or provided solution.
3. Spoke with Krishan Pal from Giri Nagar office on 11th July. He said my complaint is still open and no need to pay till the my bill problem is resolved.
4. Have visited Ms ZRO at Giri Nagar branch, she does not listen completely and says they will get back to us. Then no one reverts back.
Regards
Gaurav Kaushal
K.No [protected]
Lajpat Nagar – 4
New Delhi – 110024
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