Delhi Jal Board — water contaminated

Address:

1/ 6370, Gali no 4 ,East Rohtas Nagar,shahdara, New Delhi, Delhi, 110032

My KNo is [protected]. I submitted my complaint to 1916 (customer care number) on date 24 Jan 2020. He provided me complaint no. i.e[protected] and assured me my complaint will close with in 12 hour.
Today is 2 Feb 2020 my complaint still pending .we are suffering from dirty water which comes from DJB nobody resolved my complaint. Today once again I called customer care number 1916 to check my complaint status .He replied JE changed that's why complaint will not resolve it will resolve on 4 Feb. He give the JE name and number i.e. Mr. Vikas Tomar and [protected]. I called to Mr. Vikas but no one received the call at that mobile number.
Kindly take the action we are suffering from dirty water uses for bath, drinking etc. Water is very necessary for daily activities.I hope my complaint will resolve as soon as possible.