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Delhi Jal Board — wrong & excessive water bill when meter is not working & no one is living or using water

Dear djb,

My kno number is [protected]

Kindly note that my apartment was rented out till october 2018 and since then it has been lying vacant with no water usage at all.

When the last tanent had left in october, a bill was raised for inr 16, 615 with meter status as "ns". How can they raise a bill of rs 16, 615 when the meter status is "ns"? No one from delhi jal board bothers to check the meter.

I had no clue why the bill was so high but i still paid the bill.

The apartment has been lying vacant since november 2018 but i have received another bill of rs 4781 and the status of meter is being shown as "mloc". This is absolute lie since meters are never locked. This person who is responsible for meters is not reaching at all to check the meters it seems.

I went to the apartment (Since i do not stay there) and i was shocked to see that the meter is not working and all these bills were being raised without any basis and i was wrongly charged earlier which i paid and i have been wrongly charged now.

To my mind the local employee of delhi jal board is responsible for this as he not only did not bring this to our notice that the meter was faulty, but also reported wrong consumption. To my mind, this person is not doing his job at all and is penalising consumers without any basis.

I request you to kindly look into this urgently and resolve this otherwise, i would be forced to take legal action against delhi jal board.

Now, i have received another bill of amount of inr 4478 with last payment date of 16th april 2019 which i am not paying unless the matter is resolved.
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Complaint Status


[May 09, 2019] Delhi Jal Board customer support has been notified about the posted complaint.
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    Delhi Jal Board
    Customer Care Service
    Customer satisfaction rating
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    481
    Delhi Jal Board Phone
    +91 11 2351 6261
    Delhi Jal Board Address
    Varunalaya Ph-II, Jhandewalan, Karol Bagh, New Delhi, Delhi, India - 110005
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