Delhi Transport Corporation [DTC] Complaints & Reviews

Dear dtc management,

this is vinay kumar singh( a law abiding citizen of india).

It gives me extreme pain and distress to write this letter to you after being facing despicable & embrassing situation while travelling in dtc bus (incident given below for your kind reference) .

Yesterday i.E. On 27/10/23, i was travelling in route no 392 dhaula kuan (dtc bus no 9891) at 8:30 am morning from noida sector 22 bus stop to noida sector 62 for my office.

While i was paying fare for my ride in cash rs 100/- to the conductor but he refused to take it and didn’t gave me ticket as he was not having change.

Thereafter, i asked him that then what is the solution for paying fare amount.

Then he told me to pay online for ticket so i asked him for the qr code (paytm/phonepay) for payment, but he replied very arrongantly that " पहली बार बस में चढ़ा है क्या” ?

i was very shocked to hear this statement as these people are public servants and should have ettiquettes while talking to customers.

This type of callous and vernaculous attitude was not at all acceptable by a respectful citizen like me.

I was very stunned that how dare the dtc employees/conductor was to use such language and his vernaculous attitude was really shameful in front of all passengers.

Then after multiple arguments the conductor showed the scan code and while making payment it was showing error due to which i could not make the payment.

I again told him to take cash of rs 100 and return the balance amount to which he didnt agreed.

Finally, after all this tiring efforts i thought of checking for some change (coins) in my wallet and gave to conductor, suddenly at that same time 3 checkers entered in bus and told me that “now why are you taking ticket after seeing us” ?

then i explained the whole incident to all the checkers and told them to ask conductor about the same.

But to my surprise both conductor and checker behaved very badly and spoke in a very vernaculous tone to me and then finally levied rs 200/- fine on me “for travelling without ticket” and told me to get down of bus due to which i felt very bad and was embrassed in front of all passengers and then i departed from bus.

The conductor didnt even told once and explained the situation to checker that he didnt have change and there was issue in online payment due to which he didnt gave me ticket.

The checker has levied fine on me without any fault by me and both spoke rudely to me. I dont know how many times these people spoke rudely to public commuters travelling in dtc bus.

Now in this case, if we travel in dtc bus i think that we have to pay fare also and then lose our respect and dignity in front of all passengers.

Then why dtc hire such people who doesnt have any ettiquettes of talking to passengers travelling in bus ?

i think there should be a proper training on behaviour and ettiquttes for all dtc employees on how to behave with passengers like us who are travelling everyday in dtc bus.

Would appreciate if dtc senior management could take some action against such employee's as due to such employee's we passengers have to face trouble and are humiliated in front of all passengers.

Now after this incident i feel that whenever any passenger wants to travel in dtc bus, even after paying fare, they have to lose their dignity, respect and will be humiliated in front of all.

I would now request everyone not to travel in dtc bus as this can also happen to anyone and would suggest to travel in private auto, rickshaw, metro, private cab etc but dont ever travel in dtc bus by mistake.

If we passengers didnt take ticket then we have to pay fine, this is the rule of dtc.

But what is the rule and penalty system if the dtc workers behaves badly and rudely with passengers even if there is no fault of passsenger and if both checker and conductor frame innocent passenger.

They levy fine by misusing the power and authority that government has given them to use in a right way then what action is to be taken against them, this should be mentioned in dtc manuals and complaint register should be there in the bus so that we can raise a formal complain against these type o[censored]nprofessional dtc workers.

Are these rules and regulations only for passengers or public ?

are there no rules or penalty for dtc workers who abuses their power and authority at every instance ?

i think that bus would have camera installed in it in which i was travelling, would appreciate if you can check the cctv footage that i have tried to pay fare in cash when i entered the bus and the conductor refused to take the cash as he didnt have the change and then didnt gave me ticket.

Would appreciate if a written apology letter is signed by them for their wrongful acts so that this is not repeated in near future and also other dtc employees will take this as a lesson for not behaving in such a vernaculous and rude manner with passengers/public.

I would urge to dtc senior management to kindly take the necessary action against both the checker and conductor for their rude behaviour, arrongance and misuse of power and authority given by government.

In anticipation of necessary and prompt action.

Enclosed here with a copy of traffic fine.

Yours truly

a law abiding and respectful citizen of india

vinay kumar singh

[protected],

[protected]

All buses of route 440A are taking wrong route route of 440A is through ravidass bus stand but all busess are going through esi hospital please check and solved

So I was applying for 3 month bus pass and pay 300rs via paytm I done it 3 day ago after 1 day I got an email your application is rejected but they didn't give any refund back so please DTC refund my 300rs, I'm a college student so please refund as soon as possible

Bus driver was doing very rash driving, i was on anand vihar flyover and a bus driver hit my bike with his bus, when i ask him than he shouted on me and abusing me. bus no. (DL1PD5695)

I applied for an e-bus pass on October 23, 2023. I only have a reference number. I called customer care and they said that I had only visited Sindhi House. Why does DTC offer online service if payment cannot be made online? I already emailed DTC but they have not replied. Customer satisfaction is zero. Please support me here.

Dear sir
The day before yesterday I was traveling with 971 bus number. I took ticket of rs. 15 from khajuri to model town 3. The ticket checker issued a rs. 200 fine at me at the model town 3.
Pls look into the matter and reply as soon as possible or I have to go to higher authorities.

I have applied for the "Student All Route AC/Non-AC" bus pass on 14th oct 2023, paying Rs. 400 via Google pay. Unfortunately I neither get epass nor the any message from dtc, and money deducted from my account.
Epass status show" your application is received payment is under clearing."
My application no:[protected]
My epass I'd no:[protected]
Kindly assist me in resolving this matter promptly.
Sandeep kumar
Yours sincerely,

First of all very few buses are available numbered 347 kashmere gate - Noida sec 34 and yet drivers don't stop buses from where we have to pick bus. Bus no. DL1PC7991 driver acted very dude and ignored the people on the stop to take up the bus in morning

I was waiting for the bus OMS(-) at the bus stand of R K Puram sector 8 New Delhi. While I was there a bus with bus number plate DL-1PD-5924, I waved at the driver and gave him a clear signal to stop the bus, but he judiciously ignored me standing and went away, luckily there was a red light ahead and he had to stop the bus, I ran near the bus and asked him to open the door, to which when I persisted he opened and stared abusing me. I request you to help me out if this is how we the normal people are treated when we pay all of our taxes and this type of service we get. I asked the bus conductor for the name of the driver but he ignored and said that he isn’t a permanent driver and didn’t told the name,

Dear Sir,

I, Rajesh Kumar, applied for DTC Bus Pass online and Rs. 1000 deducted from my paytm account. But my dtc pass online form not submitted and I have not received any reply from DTC deptt. through email on my email id . Kindly look the matter and do the needful.

I enclosed herewith the copy of transaction of Rs 1000 .

Regards
Rajesh Kumar

On october 4 2023 i have applied for the student e bus pass online. Due to some miscellaneous reasons my application git rejected but the refund has not given yet. Please help me in this.
My application id is[protected].
Please have a look.

Dear sir,

I hope you have a great day so far,

I hereby, would like to inform you that, I had applied for E-BUS PASS and complete the payment .

The pass got rejected (reason : payment not reflected), but I had done the payment.

please refund my money, I had also visited scindia house DTC office for same problem, but I did not get any solution.

I had attached all required...

Dear sir,

I hope you have a great day so far,

I hereby, would like to inform you that, I had applied for E-BUS PASS and complete the payment .

The pass got rejected (reason : payment not reflected), but I had done the payment.

please refund my money, I had also visited scindia house DTC office for same problem, but I did not get any solution.

I had attached all required documents

DATE OF APPLY - 28 September 2023
APPLICATION NUMBER[protected]
NAME - VISHAL KUMAR
DURATION - 3 MONTHS
AMOUNT - 450

PAYMENT DETAILS
TRANSACTION ID[protected]
TIME OF PAYMENT - 02:03PM

I request you to look into the matter and do the needful at the earliest.

Vishal Kumar
[protected]
[protected]@gmail.com
(HMR INSTITUTE OF TECHNOLOGY)

Dtc buses are free for women despite this i was charged rs 200 fine today on 2nd Oct 2023. How can the ticket checker charge fine when buses are free for women. Ticket no is 29779. Slip no is 970161.bus no is 9686. Route no is 199. I hope to get a refund soon.

This email is to inform you about the DTC BUS DRIVER who hit my car today by changing lane without any indication and then when i confronted him and asked him to show me his license and ID he started abusing and gathered 4-5 people from the bus including the CONDUCTOR AND A MARSHALL and threatening me that JO KARNA HAI KRLE, TERE MEI DUM HAI TO
None of the people in the picture below showed me their ID and made a show on the road...

I am writing to bring to your attention an issue I encountered while applying for an online bus pass through your platform. On[protected], I initiated the application process and made a payment of Rs 1000 for the bus pass, as per the instructions provided on your website.

However, despite the successful deduction of the payment amount from my account, I have not received any confirmation or communication regarding the status...

I applied for student bus pass on 25th September and made payment. But for past two days it shows Application received, Payment is under clearing. Amount was deducted on 25th itself

My application number[protected] was rejected even after submission of amount and the money paid Rs 500 are not refunded.

My application id[protected] my application id was received by the department but my money was under clear . One weak ago but my buss pass not receive in my email and sms also please help me please refund my money or please send my e bus pass

I am apply dtc e pass but I do not receive please refund my money
Application no[protected]