Gujarat State Road Transport Corporation [GSRTC] Customer Care
Gujarat State Road Transport Corporation
Customer satisfaction rating: 2%
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612
COMPLAINTS

Gujarat State Road Transport Corporation [GSRTC] Customer Care

Gujarat State Road Transport Corporation

Webpage:
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Address
Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
230
143

Customer satisfaction rating
2%
Complaints
612
Pending
0
Resolved
10
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Gujarat State Road Transport Corporation [GSRTC] related photos (130)

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Gujarat State Road Transport Corporation [GSRTC] Customer Care related pictures (130)

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Gujarat State Road Transport Corporation [GSRTC] — Cancelled bus

 meet13 on Jan 21, 2017
Respected sir,
these buses are cancelled for unkown reasons which cause troubles in many passengers of the villages.
thara - harij - ahmedabad - surat (17.45) [harij depo]
bhabhar - diodar - thara - ahmedabad - surat (18.15) [diodar depo]
after 16.30, there is no buses from thara to ahmedabad & surat which cause trouble for passangers.
please look into these & reopen the buses which are closed.
thank you in advance...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Gujarat State Road Transport Corporation [GSRTC] — Please add charedi/geb in stand list of ahmedabad to pamol bus

 Richard22 on Jan 19, 2017
Today i get into the bus which was 11:30AM Ahmedabad to pamol in which i told her to give me the ticket of charedi/geb bus stand but she told me that bus will not stop there and its about 2km away from my stop which i had to go.
The bus stand is situated from 8 years but till now it isn't added in bus stand list.
So please resolve this issue and add this in your standlist because it is very inconvenient....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Cancelled bus online ticket fare refund.

 Vishal Gondaliya on Jan 19, 2017
Date of journey - 14/1/2017
number - 02612422006
I have booked online ticket from surat to vadodara in gsrtc surat - dissa bus at 14/1/2017 6:00 AM. That day, I am reach at boarding point and waiting half hour but not come to bus than i am calling surat bus stand on 02612422006 phone number and he told me that bus was cancelled for some internal reason. so that i have to travel at another private travels. and after day call for refund ticket but he/she operator not received or continue busy call more than hour. if pick call and talk but not talk properly and reject call. Some time...
Complaint comments  Read comments Complaint category Other

Gujarat State Road Transport Corporation [GSRTC] — Bus is not going my village shertha

 Miralpatel on Jan 18, 2017
Sir..Hu shertha thi amdavad updaun kru 6u.mare gre aavta Kadi depo ni amdavad- Kadi-rudatal bus mde 6.pn bus Na driver ane conductor mne daily torcher kre 6 ke tare aa bus ma Na aavu ...Kem ke amare shertha gam ma bus lai Javi pde 6 ane amri 10 min bagde 6...Hu mantaly kantari gyo 6u kaik kro..
Mne replay aapva vinanti...
Mo:9898701680, 9824929245...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Not stop the bus at adalaj station

 smit khokhar on Jan 18, 2017
Conductor of Patan to Mahadevnagar don't stop bus (local bus GJ 18 Z 1996) at bus stop (Adalaj), this have happened many time.
This is the last bus in which I can go back home and after that I have to pay money because I have to use private transportation facilities to travel, so then what's the use of student pass if we have to pay. And many times that same conductor says that student pass is not valid in this bus as it is an intercity bus.
I hope for positive response on this.
Thank you!......
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Local bus don't stop at bus stops

 Divyajeet verma on Jan 18, 2017
Conductor of Patan to Mahadevnagar plate no:- (GJ 18 Z 1996) don't stop bus (local bus) at bus stop (Adalaj), this have happened many time.
This is the last bus in which I can go back home and after that I have to pay money because I have to use private transportation facilities to travel, so then what's the use of student pass if we have to pay. And many times that same conductor says that student pass is not valid in this bus as it is an intercity bus.
I hope for positive response on this.
Thank you!......
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Local bus dont stop at bus stops

 Pratik Gambhava on Jan 18, 2017
Conductor of Patan to Mahadevnagar don't stop bus (local bus) at bus stop (Adalaj), this have happened many time.
This is the last bus in which I can go back home and after that I have to pay money because I have to use private transportation facilities to travel, so then what's the use of student pass if we have to pay. And many times that same conductor says that student pass is not valid in this bus as it is an intercity bus.
I hope for positive response on this.
Thank you!...
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Refund for tickets not booked

 Raj Padnani on Jan 18, 2017
Sir I had booked 2 tickets from gandhidham to junagadh for 17/01/2016 bus named mundra to Somnath time 11:00 am pickup from gandhidham on 16th Jan online with ref no IBP billdesk 000008691355 of rs374 but tickets were no confirmed so plz proceed my refund as soon as possible, this is big problem for customers I have sent e mail also but no reply this is bad service from gsrtc...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Refund of Excess amount

 hkshah15 on Jan 17, 2017
Dear Sir/Madam,

My complaint is that I booked one E ticket from GSRTC website. My date of journey on 15/01/2017. Starting point is : VADODARA. My journey is from Vadodara to Jamnager in Sleeper bus service. My journey time is 21:30 PM from Vadodara Central Bus stand. My PNR No is :G14177554.(Seat No-3 ) My complaint is that when I reached there on Vadodara Bus stop and inquired for the respected bus, due to breakdown of sleeper bus normal bus provided by respected Manager of Panigate depo, (Bus No-GJ 18 Y 6212)now all passanger who reserved bus seat for sleeper most of travel by...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — E-ticket not found

 maulu33 on Jan 17, 2017
I have booked my ticket online and made my payment through debit card but E -ticket is not showing .
amount has been deducted but my ticket is not available. and any of the help line number and mail id is not working.
I have booked ticket for morning 6 am but ticket isn't available with me. No kind of support im gertting from GSRTC.
date 17/01/2017
Reference num:GS3311571...
Complaint comments  Read comments Complaint category Travel & Vacations

Gujarat State Road Transport Corporation [GSRTC] — Money is not refund till date

 sachin6602 on Jan 16, 2017
Hello!
My daughter khushbu Chinoy have booked ticket online from ahmedabad nehrunagar to vadodara bus depo with return trip two times on 19th November 2016 between 8:30 to 9:30. money is also deducted from Hdfc bank a/c both d times (Rs.400+ 400) but didn't get confirmation sms or email and tickets didn't get booked Even though payment success msg appeared both d times.
What should we have to do to get our money back?...
Complaint comments  Read comments [3]Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Refund for the bus that didn't arrive although I had the reservation

 Arnav Kaushik Sharma on Jan 15, 2017
I booked 2 e-tickets for journey from Vadodara to Gandhinagar on 15/01/2017.
But the bus didn't arrive at the Vadodara Central Bus Stand. When I inquired about the bus, the inquiry staff didn't respond at first and then they said that the bus wasn't going to come. No consideration of the ticket booking was taken into account and I had to travel by the bus which was to depart at 20:00 hrs, for which I had to pay again.

Details of the cancelled bus are -

Trip Code - 1400KKRPGNDEXP5
Via route - mnd ank brd abd
Dept. Time(at Passen. Origin Point) -...
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Refund of booked amount of journey ticket of bus vapi to jodhpur.

 krp000694 on Jan 15, 2017
My complain is that the bus is not departure from central bus stand as well as not from ranip bus stand and the T.C. of central bus stand of ahemdabad was give me in wrinting that the bus is not departure on this station so please go to the ranip bus stand and the image is attached with this complain.The bus is vapi to jodhpur and pnr number is G14234819 and trip code is 1445VPIJDPEXP51 and bank transaction no is HHDF5041987296 AND OB REFERENCE NO. IS GS3284261. SO PLEASE give me a refund of booked amount of journey ticket....
Complaint comments  Read comments [1]Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Cuatomer dropped at crossing halvad

 Brijesh Jethva on Jan 14, 2017
Jay bharat,

This is to inform that today I am traveling to morbi to halvad my ticket number is 022971 I brought ticket for morbi to halvad but my and 7 others pesengers dropped at halvad maliya cross which was 2 km away from halvad town when I regularly travel to halvad every bus have to entered in halvad town and report to depo but when question why dropped at cross my sanjay the driver say me there was some working on road so not possible to enter but at the time one bus comming from same road when I ask him how can this bus can come then mr sanjay told me "jene kahevu hoi tene...
Complaint comments  Read comments Complaint category Other

Gujarat State Road Transport Corporation [GSRTC] — Gary bus

 Devyani Nighoskar on Jan 14, 2017
We were travelling from Ahmadabad to Patan. Nobody to guide outsiders. We were 3 girls asked to get down midway because we had booked tickets online. We showed them the mail as well as the GSRTC message.
Uneducated, impolite lady conductor. No body to guide us even at the next station. Enquiry people are useless. Everything is in Gujarati. Refuse to speak in any other language but Gujarati even after we told them we didn't understand it. No indication of the bus number. How are we supposed to identify. Very disappointed....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Not stop Bus in bavla stop

 Pritesh Muliya on Jan 13, 2017
To.Gujrat state road transport

Pnr no: - g142344654
journey dt -13/01/2017
bus time : 18:30
trip code : 1730abdskdexp51
seat no : 33, 34, 35
boarding platform: bavla
ticket amount rs.363/-
Route : Bavla to Amreli

why not stop bus in bavla stop.?
Bus coming time : 19:50 ( in bavla stop )

please refund my tickets amount
In my bank account
Please clear reply and help me...
Complaint comments  Read comments Complaint category Banks

Gujarat State Road Transport Corporation [GSRTC] — Ticket booking

 prashant popatiya on Jan 13, 2017
Arrive time is 6:50 but it was not coming bus 8:30. Ahmedabad to Deesa bus gj 18 z1349 . It also mentioned. In GPS system there are extend time every 10 minute. Gsrtc ticketing booking mention the time is 6:50 . It is wrong mention. Ranip bus stand DEPO is every time answering wrong . It says to refund money . But I am also very tried . I am coming for 6:45 . It can not meet bus Ahmedabad to Deesa. Gsrtc GPS system are wrong mention every time. It is bed service for gsrtc....
Complaint comments  Read comments [1]Complaint category Other

Gujarat State Road Transport Corporation [GSRTC] — Cancel my etickets

 samir chauhan on Jan 13, 2017
Dear sir,

Kindly cancle my etickets PNR no. Mentioned below.
1. PNR No. G14192583 date : 13/01/17 Seat no. 7, 8
2. PNR No. G14192584 date : 16/01/17 Seat no. 7, 8
3. PNR No. G14192524 date : 13/01/17 Seat no. 10
4.PNR No. G14192525 date : 16/01/17 Seat no. 4

Pls do the needful.

With Regards
Samir chauhan
Mo no. +917600033473/7228899117...
Complaint comments  Read comments Complaint category Banks

Gujarat State Road Transport Corporation [GSRTC] — Bus and route

 bhavin makwana on Jan 13, 2017
I have booked ticket from vadodara to gandhinagar in waghodia ambaji bus(departs @06:30 from vadodara) on 13/1/2017. I have booked seat number 4, 5 which is exactly behind the driver seat as per online seat arrangement, but when actual bus having seat number 4, 5 is in second row from driver seat. Bus no 8405 is not in good condition, no first aid box available, no fire protection equipment. Bus arrival time at gandhinagar is @09:00 hrs and it is ahmedabad bypass through krushna nagar., but bus route is also changed., It is passed through ahmedabad city areas. It's schedule time of arrival at gandhinagar...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Regarding e ticket

 Kirankumar r patel on Jan 13, 2017
Dear sir
I have book e ticket from surat central bus station to bechraji two times but e ticket is not book and also deduct my account amounts both time.journey date13/1/2017.
So I requested that please give me returns my amounts both
Trip code-2345srtbchexp51
My ob reference GS3287126
And second time ob reference 475406
My email kkpatidar91@gmail.com...
Complaint comments  Read comments Complaint category Credit Cards

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