Gujarat State Road Transport Corporation [GSRTC] Customer Care
Gujarat State Road Transport Corporation
Customer satisfaction rating: 2%
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746
COMPLAINTS

Gujarat State Road Transport Corporation [GSRTC] Customer Care

Gujarat State Road Transport Corporation

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Address
Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

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Phone:
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Customer satisfaction rating
2%
Complaints
746
Pending
0
Resolved
12
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Gujarat State Road Transport Corporation [GSRTC] related photos (156)

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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Gujarat State Road Transport Corporation [GSRTC] — Godhra depo ne 9116 conductor ni nokri badal va babat

 Kritesh Patel on May 27, 2017
Sir jay bharat sathe javav vanu k Godhra depo na conductor bej no 9116 potanu vatan Vallavpur night ni nokri kare 6 aa conductor faraj darmyan musafar sathe khub j dadagiri kare 6 vadhu aa conductor evi dhamki aape 6 k mara mama Godhra Divijan office ma 6 atle DC sir pan maru kasu bagadi sakvana nthi...to compaint made k tarat j aa conductor no Rut badal va vinan ti 6...
Complaint comments  Read comments Complaint category Schools

Gujarat State Road Transport Corporation [GSRTC] — Refund money for not confirm tickets

 pandya piyush on May 26, 2017
I try to book online tickets date:26/05/2017for journey una to gondal for two time... My gsrtc ob reference no. Are gs3809536 and gs3809695. Both time deduct money 363+363=726 ₹total. But tickets does not conferm... And money does not refund in my a/c though it is failure transactions... Now how i can get my money back. I sent a mail to gsrtc for refund. But there is no answer from them....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Online ticket booked bus but not came

 maheshmathur786 on May 26, 2017
Dear i have booked ticket from aburoad to anand in jalore karamsad bus on 21-05-2017 that day bus not came in abuorad depot i have waiting more than 1 hours. I have given complaint to gsrtc but not responded. I iave call to gm operation but pa told that he is busy. Call to mr. Gandhi and mr. Solanki also.
In mail gsrtc provide anand depot manager number but she is not give answer in proper way.
Pnr n0. G15559755
Trip code 2030zlrandslp15
Date 21-05-2017...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — I have do current booking on online but there is none bus to booked

 er.raviraj on May 25, 2017
Hello sir,

I have booked a ticket on 21/05/2017. Booking details are here:

Passenger details
Pnr c15577154
Name ravi makwana
Mobile number9714944808
Date21/05/2017:19:05:00
Frombhavnagar
Toahmedabad central busstand
Service1
Vehicle nogj-18-z-0472
No. Seats1
Total: rs. 132.00

But in the bus no gj 18 z 0472 none of my ticket booked, so please refund my 132 rs amount.

I have also complained in bhavnagar depo but they are told me call for helpline number on that day. I...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Not accepting currency

 Naran Karamata on May 25, 2017
Your employee base no. 64 working at upleta depo.
On date 24/05/2017 route of bus una-upleta employee not accepting currency worth rs. 100/- printing before year 2005. He said that our collecting person not accept that currency.
So i ask that what is your circular for not accepting rbi notified currency?
Rbi notified currency not accepting is offence of govt. Of india....
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Online booking refund

 tarpansam on May 24, 2017
I have booked my ticket on 18.02.17 from gandhinagar to amreli thro online. Amont debited from account but ticket not booked.. So many phone calls to your representative on toll free no. Every time he asked for checked nad confirm... Till date we have not received my money baxk... I also confirm with my bank, bank already given a money to gsrtc... Pl do the needful..
Thanks
Samir bagtharia...9825056296...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Inconvenience caused in mundra to kodinar bus

 digvijay kapdi on May 23, 2017
On 23/05/2017, the bus which started from Mundra till Kodinar was held at Bhachav Bus Depo for 2 hr because conductor of the bus left his post due to personal reasons without informing the authorities and passengers. We tried to contact the Mundra bus depo authority Mr. Depak, he was not responding to calls. Afterwards when the passengers contacted the authorities at Gandhinagar and Bhug, then we got a solution for our problem. We submitted a written complain at Bhachav Bus Depo regarding the inconvenience we had to face. It is a humble request to you, please look into our problem and take necessary...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Conductor not have any proper answer

 Mohit Parakhiya on May 23, 2017
Hello, my name is chanubhai parakhiya, im from gondal and daily travel from gsrtc toady i travel from rajkot - bagasra express and i show one sheet is without passenger and a bus tyre on it when i ask to conductor for it he didn't gave proper answer. I am handicap parson you can understand problem of mine to travel standing 35 km its like an hour and when i ask to complain book he didn't gave any answer so please take action again it. Bus time was 19:45 from rajkot to gondal
My mobile number is 9428791787
Thankyou...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Miss behaviour of the conductor

 Hardik Galiya on May 23, 2017
Today I'm journey Dhasa to Ahmedabad at 13:20 our ticket amount rupees 335 I pay 500 conductor not give me return my chang and when I asked​ for Chang that time his behaviour was very bed and say you give me Chang. He was saying I have not a 5 rupees this your responsibility you give me change and after go out the bus. Please you take steps against my compleint. I hope next time his behaviour is good....
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Late journey, tyre rupture, no alternative facility

 Vimal Jariwala on May 22, 2017
Pnr no. G15575039
Trip code : 1731NHRNSRTV46
GSRTC Reference no. GS3789502

Name : Dr. Vimal Jariwala (Surat)

Sub: My worst experience traveling by GSRTC Volvo from Ahmedabad to Surat.

Dear sir,
I travelled by volvo bus on 21st may 2017 from Ahmedabad to Surat.

My pnr no is G15575039

It was my worst experience by traveling through volvo bus.

Jorney started late at 6 pm instead of 5.30 pm.

Tyre got ruptured on the highway near Karjan
Driver still continued to drive...
Complaint comments  Read comments [2]Complaint category Public Transportation

GSRTC — 2573 Driver no rut badal va babat [Resolved]

 Himanshu kawade on May 25, 2017
Sir Jay Bharat sathe janav baby k Godhra depo na driver 2573 potana vatan vaktapura night ni nokri kare 6 aa driver faraj darmyan musafar sathe khub j dadagiri kare 6 vadhu ma avu janave 6 K DC sir pn maru Kai bagadi sakvana nthi. To aa driver no rut badal va vinanti karsoji...

Jay hind... ... ......
Complaint comments  Read comments Complaint category Education

Gujarat State Road Transport Corporation [GSRTC] — Rude & arrogant behavior of bus conductor on bus no. Gj 18 z1411

 Sheetall on May 19, 2017
Me & my hubby boarded the above mentioned bus at saputara at 9.30 am on 16th may for going to nashik. We are basically from mumbai.

The first thing we notice is that there's no one at information counter to guide us.

Moment the bus arrived the conductor advised everyone to sit in behind seats so me & my husband did the same. At 9.45am when the bus started, a fatherson duo asked us to get up as those were their seats, however since we were sitting in the bus for 20 mins where neither the conductor nor other passengers ever mentioned that the seats were of those passengers,...
Complaint comments  Read comments [4]Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Booking problem

 Vimal T on May 18, 2017
On June 16 I had booked ticket for Volvo bus from the central bus stand, Surat for my father in law and his wife. The ticket is for 19th June i.e. Surat to Baroda at 7.30 AM. I have given information about the passenger name, age, gender and the mobile number but somehow he has not filled the information while book the ticket. Anyway I just draw your attention that I have received the ticket and notice that instead of one male and one female the ticket shows two males. I assume the booking clerk having problems with the computer, so I think the result of some mistake at that time. I am enclosing...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Refund for failed transaction

 Preksha vagadia on May 18, 2017
Respected sir madam.
I m preksha vagadia and i had booked my ticket in volvo from surat central bus stand to baroda central bus stand thrice but at the end of each transection there was an error and reservation had not occured. The transections are done on 18/5/2017. Transections were of rs 293 each amd total amount rs 879. Please kindly look into the refund procesure for the same.
Thank you...
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Route cancelled by your end

 Valasunil143@gmail.com on May 17, 2017
Hello i am sunil vala from kalavad shitla dis jamnagar i kindly attention about today face a critical problem of shortage of s.t bus in rout of kalawad to rajkot
Last before few days every schedule are properly maintaint but in current week many buses divert or canceled due to govt event that for many important rout cancelled from related depo manager
But they never khow which bus important or unnecessary its direct effective on time schedule of office work
I kindly request please attaend this complaint as early as possible...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Gujarat State Road Transport Corporation [GSRTC] — Bus cancelled - online booking - no update for 2 hours

 CS Hemant Kothari on May 17, 2017
Dear Officer, I am CS Hemant Kothari, Vadodara. I had booked a bus ticket for Himmatnagar to Pune for 16-May-2017, boarding at Vadodara at 8.25PM. Booking was done online. {PNR- G15506922}. There was no update on mobile if the bus is late, cancelled, route changed, nor any officer at vadoara was able to reply what should I do. When you have email and SMS, cant you atleast send SMS.
1. Details (email & Phone number) you collect for online booking are for usage, not for fun.
2. The people in system need to understand the pain of common man. From 7.40 PM till 10.30 PM I was standing,...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Indviry officer not giving a proper answer to bus

 Sonagra Dinesh on May 15, 2017
Hello sir
Responsible citizens of india
I was held 4.45 pm surendranagar bus stand and i went to go dhrangdhra but 5.43 time was held but any one bus is not coming in st stand of surendranagar. And i was inquiring office then sir was replied some few time a bus was coming it's a daily answer by inquiring officer. It was a pathetic condition in surendranagar...
Complaint comments  Read comments Complaint category Government Organizations

GSRTC — Dediapada bus problem

 Akki soni on May 15, 2017
Dediyapada mama same 4 cage new 5 vage bus ni mag 6e rajpipla depo same bus nathi moklta 4 cage dediyapada this rajpipla h avalanche bhu musafar hoy 6e aavu j same 5 cage pan hoy 6e school name stdunt Bank karmchari teachers amari evi mag 6e k saje 4 vage ne saje 5 vage dediyapada thi rajpipla jti bus hoy exp hoy to pan chalse pan aa time per bus moklo...
Complaint comments  Read comments Complaint category Other

Gujarat State Road Transport Corporation [GSRTC] — Carelessness and misbehaviour of driver

 HiteshVaghela on May 14, 2017
Sir,
today (Dt.14/5/2017), I had to go to Tankara (dist. Morbi) from Jamnagar with my family.
At 6:06pm a bus of GSRTC (from Jamnagar to Morbi via Tankara) was passing through Bhimvas where we were waitting for bus, between Amber Ckowkadi and Subhash Bridge in Jamnagar City.
I raised my hand to pick up the bus, I also shouted that we wanted to go to Tankara. But the careless driver saw me and ignored me. I ran after the bus but the driver didn't stop the bus. Finally I had to pick the private bus and GSRTC had lose the chance to serve public and get the passenger. Please take...
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Bus not available

 Kotramba Vijay on May 13, 2017
Respected sir
I advance book for Rajkot In ukai batva bus, time 8:45 as per booking but no such kind of bus for this rout. There is no bus similar like that near by time. Many time I inquire for the same at ANKLESHWAR gidc Depot bus I can't get proper answers. After waiting of 1 hour I get bus ukai batva bus there is no any reservation and also not a single sheet available. There is no reservation in same bus so I pay for it. There is not my mistake so please refund my payment for advance booking...
Complaint comments  Read comments Complaint category Public Transportation

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