Gujarat State Road Transport Corporation [GSRTC] Customer Care
Gujarat State Road Transport Corporation
Customer satisfaction rating: 2%
Submit a Complaint
1680
COMPLAINTS

Gujarat State Road Transport Corporation [GSRTC] Customer Care

Gujarat State Road Transport Corporation

Website:
FacebookLinkedInGoogle+
Address
Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1054
down
465

Customer satisfaction rating
2%
Complaints
1680
Pending
0
Resolved
27
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Gujarat State Road Transport Corporation [GSRTC] related photos (386)

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Sort by:

Gujarat State Road Transport Corporation [Gsrtc] — about control officer and driver conductor

 Rahul1551 on Dec 15, 2018
Dear
Today 15.12.2018 night control officer befor 9 am.I dont have name he is big waight and red tilak capar uper.saheb te contnrol officer mane, kaidhu puchva nu nahi ahiI to ek vat no javab apo ke su temne ahi inquiry ma mukya chhe tem nu kam chhr javab apvanu pan temnr na padi puchhvanu nahi su revu kehvanu temni faraj chhe.biju limbdi to moti kadhhechhi bud no time 8.10 a.m no chhe pan bus befor 7.55 a.m bus ravana thai gai su jaldi upadvi jarurri chhe.hu regylar customer chhhu.it that gsrtc service.dear plz take action for control officer and driver and conductor.
Your faithfully
Complaint comments  Read comments Complaint category Employees

Gujarat State Road Transport Corporation [Gsrtc] — buses overspeeding and reckless driving on bridge

 Goyani Sanskar on Dec 14, 2018
I m a resident of Surat city and today when me and my friend was going on a vehicle a gsrtc red coloured bus with vehicle number GJ 5 Z 1640 hit us and the driver was driving so recklessly that we almost had an accident I had an injury on my leg and we almost fell thank God our vehicle was in control I hope you will see this complain because there are reckless drivers in Surat that almost always break the speed limit. I hope you will see this complain and do something about it....
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Gujarat State Road Transport Corporation [Gsrtc] — amount deducted in my account but booking has been not done.

 Jadeja Ravirajsinh on Dec 14, 2018
I m facing this problem 4 times while i book seat @ bhuj to Ahmedabad.
I have multiple OB NUMBER.

CAN U PLEASE CHECK ND LET ME KNOW
GS7057973
GS6729467
GS6739430
GS7057973

Above 4 transaction please check status nd let me know by call[protected].
I think i received refund only one time for one transaction so what is status for other 3 OB number.
I really tired your service.

I have attached screenshot for ob number...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — unnecessary high penalty

 Rena Vyas on Dec 14, 2018
I was very much disappoint and broken with the high penalty of rs 563 as My ticket was from Vadodara bus station to Ahmedabad Bus station and i was travel upto Nehrunagar by mistake as i did not know that my dropping point was ahnedabad bus stand. My Husband had booked my ticket online. i was now aware of this. At first vigilance ask me to pay 63 rs fare for ahmedabad bus stand to Nehrunagar and then ask me for 500 rs penalty. When they talked me at that time I was at Paldi and i am ready to left rhe bus there but they were not understand my mistake and took 563 rs from me. Then i searched that...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — my ticket was booked online; however,I had been left on the right time which was cited

 Ashish Patel. on Dec 13, 2018
My name is Ashish Patel. I had reserved tickets from Anand to Ahmedabad, departure time was 5:20.p.m., on 13 December 2018;albeit, bus was being already driven late where I was misguided by other Ahmedabad's bus and seated. So I had to be removed by conducter. Meanwhile, I called Anand bus station where they answered me:it's not our problem. It was very pathetic reply for commuter like me. I'm very furious on Anand bus stations help care centers.

In addition to this, I shall take legitimate action in police station as well as grahk surksha centre, if my complain and refund will not...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — charging more than mrp on the gsrtc official bus stand and official shop

 Danger Dash on Dec 13, 2018
I was traveling from mundra to rajkot in GSRTC our bus made a halt on BABRA BUS STAND almost each and every bus stops at there.
After the stop i saw there's only one shop for food and cold drink so i purchased one hide and seed buiscut MRP 20 but he asked for 25 and for coca cola MRP 20 but he again asked for 25 . He charged me 10 rupees extra on 40 ruppes completely looted me i argued with them but they behaved rudely. SHOP name is ST UPHAR it's under the roof of BABRA bus stand sadly even though this type of dirty business is going on under government supervision.
PLEASE TAKE STRICK...
Complaint comments  Read comments Complaint category Government Organizations

GSRTC — smoking regularly in bus

 Dadhichee Gohil on Dec 13, 2018
A regular bus from dakor to chanod at 5.45 in the morning, conductor and a regular passenger regularly smokes in the bus. Eventhough telling him so many times not to smoke in bus, the conductor never listens. He joins a fellow passenger on his seat between customers seats and smokes regularly. Smoke regularly irritates the passengers. Conductor argues saying that, if we stop the bus for smoking, you will be late. Thats his excuse. He says its not illegal to smoke in bus. He is the most regular conductor who smokes....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — volvo bus journey duration

 G.Satya Kiran Satya on Dec 12, 2018
I have booked a bus from vadodara to ahmedabad @ 7:45 am is the scheduled depature. But the the actual departed from bus stand at 7:55 am and it was reached ctm express highway @ 9:45 am.
And 15 min waiting time at toll plaza.
Journey time in volvo is very bad. Express services are better than volvo in time punctual.

Start introducing fast tags for volvo’s at least to save the waiting time at toll plazas....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — I have lost my luggage in somnath padra bus

 DHAVAL BHALANI on Dec 12, 2018
Dear sir,

While i was travelling in gsrtc bus no gj18z 1799 somnath padra sleeper bus; i lost my luggage woth rs. 25000. Can you please guide us what can be done in this concern. While we gone for check our luggage the luggage box lock was found already broken. This is was accepted by driver and conductor too. Please help in this.

With regards,...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Gujarat State Road Transport Corporation [Gsrtc] — ruf driving with drinking

 Jitparmar on Dec 12, 2018
આજ રોજ લાઙવેલ ચોકઙી થી ઙાકોર જતા માગૅ લાઙવેલ ઓવરબી્જ થી આગળ ઙાકોર તરફ જતા રાતી્ના 8:30 ની આસપાસ આણંદ થી કપઙવંજ જતી બસ નં જીજે 18Y 8731 ના ઙાઇવરે બસ ને એટલી બઘી બેફામ ગફલત ભરી રીતે હંકારતો હતો કે અમો અમારી કાર ને બાજુ ની ઝાઙીમા ઊતારી દઈ અમારો...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — daily irregularity and delay in bus

 YahooR on Dec 11, 2018
Respect sir/madam,

I am a student who is studying in ahmedabad. My daily up down is from gandhinagar to ahmedabad polytechnic.
Everyday after my college gets over, every bus from polytechnic to gandhinagar are often delayed in their own schedule time.

If the bus even comes after being so late the driver or the conductor don't stop, while they pass through the brts route ignoring the student passenger's.

The similar situation is in the morning the depot people overflowing the bus full with passengers.

One of the bus which comes in...
Complaint comments  Read comments [1]Complaint category Universities

Gujarat State Road Transport Corporation [Gsrtc] — behaviour of bus conductor

 Krunal_007 on Dec 10, 2018
When i am travrling from chikhali to valsad, he give me ticket of 24 rs and in exchange he is not giving 6 rupee by saying that last stop is valsad. He has done this to 4-5 passenger. When i am asking again his behaviour is insensible. I am complaining this 1st time because before that somany times i have experience this type of issue. They are saying that they don't have change but at the end they are not even try to give it back....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — for cancelled and refund

 Shinde Shailesh on Dec 9, 2018
Dear

I booked online ticket nasik to ahmedabad on dated 9/12/2018. But any reason bus not came at station. All passenger are awaited and shifted to express another bus. No any prior information of cancellation. I want to cancelle and refumd for the same but in my account there are no option of cancellation of ticket.

Please cencelled for the same and refund as soon as possible
Detailks:
Pnr number: g23752749
Date of journey: 09/12/2018
Service start point: shirdi
Passenger start point :nasik
Time of departure: 16:50 hrs
Complaint comments  Read comments [2]Complaint category Doctors

Gujarat State Road Transport Corporation [Gsrtc] — fare refund

 Utsavp on Dec 9, 2018
I booked my ticket online on gsrtc website (Pnr - g[protected] my bus was scheduled at 5:30 p. M. From baroda, and i reached the station around 5:10 p. M..
The bus was supposed to come at platform 6, 7 or 8 and i was waiting near that station, also to confirm whether bus will come here only i asked at the inquiry counter several times and he replied that it will come there only at scheduled time.
However at 5:40 i got to know that the bus had already left and it didn't stop at any of the mentioned three platforms where i was waiting. Also the bus conducted didn't bother to contact once.
Complaint comments  Read comments [2]Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — gsrtc bus

 Dilip Tailor on Dec 8, 2018
I am completing about the bus of jamnagar depo, gj18j3839 jamnagar rajkot intercity, which never stops on dhrol highway on wawing hands, driver always ignore the passengers standing for waiting of this bus. Kindly take urgent steps. Driver of this bus is very rude, please transfer driver if possible and recruit other good fellow, do as soon as possible, thank you...
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — im complaining about rough driving

 DrJogadia on Dec 8, 2018
8th december 2018
8:00
I’m travelling by st bhavnagar to rajkot bus
And seats are almost full
So i’m standing in the bus
But literally it is not possible to even stand properly because our salamat savari driver is using break so shortly like a suv car
I request to train drivers and make them realise that they are carrying 40-50 passengers with them.
Thank you...
Complaint comments  Read comments [5]Complaint category Hospitals

Gujarat State Road Transport Corporation [Gsrtc] — regarding cancellation of sleeper ticket & not informed about it

 monali kothari on Dec 7, 2018
I have booked two sleeper tickets from nashik to ahmedabad via shirdi nehru nagar pnr no g23573178 sear no. G 5 & g 6 through paytm but the bus got cancelled at time & nobody from gsrtc has informed me. I had an emergency & had to reach ahemadabad but this is a very bad experience with gsrtc. Kindly refund the amount of sleeper ticket charged to us & this is not what we expect from gsrtc as my mother is having health issue & hv to travel whole night sitting...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Gujarat State Road Transport Corporation [Gsrtc] — complaint about bus timing

 Hardika Patel on Dec 7, 2018
Dear sir,
We are a students belong to vilages but patan depo bus timing is not proper and not panctual about timing. Every 2 days bus is late and the inquiry ofgicer is saing wait a moment, wait a moment but they are not speaking truly we are waiting waiting... I but bus is not come after 1 hr they saying bus is cancelled we belong from chandrumana our bus timing is very lase there are 5 to 6 in a one day and much timing bus cancel and this not a first time avery day we are facing this problem so please do something we are requesting you....
Complaint comments  Read comments Complaint category Other

Gujarat State Road Transport Corporation [Gsrtc] — transaction failed [Resolved]

 Asjani on Dec 7, 2018
Date :30/11/2018 na roj jetpur to diu bas nu booking karavel jema transaction failed thayu hoy jema payment rs 312 kapayel che je haju mara benk account ma jama thaye nathi to please maru payment return karva vinti
Booking date : 30/11/2018
Journey date : 02/12/2018 time 9:10 pm
Pick up point : jetpur. Jetpur to diu (3w/ reference number : gs6962137
Email id: arvindjani16@gmail.com
Mo: [protected]
A/c no : [protected]
Sbi delwada ta una dist gir somnath...
Complaint comments  Read comments Complaint category Banks

Gujarat State Road Transport Corporation [Gsrtc] — payment deducted from my account but seat booking not completed

 ravi128 on Dec 7, 2018
Respected sir,
I have booked ticket online from rajkot to mandvi sleeper coach on 12 december 2018 (22:15). Rs. 296 didcted from my account but booking not done and also not get refund of that money.
Please help as soon as possible to resolve my problem.
I have book ticket from gsrtc mail id. : ravikumarnimavat106@gmail.com.
From rajkot to mandvi
Seat number-9 (Sleeper)
Trip code :- 1800bvnmdvslp15...
Complaint comments  Read comments Complaint category Travel & Vacations

Recently Discussed

(1 minutes ago)
Flipkart
my flipkart account is blocked/inaccessible flipkart is not responding properly .
(1 minutes ago)
Volkswagen India
Fuel injector quality
(3 minutes ago)
Bank Of India
regarding account transfer
(4 minutes ago)
Locanto
dating fraud!!!!

Featured Complaints