Gujarat State Road Transport Corporation [GSRTC] Customer Care
Gujarat State Road Transport Corporation
Customer satisfaction rating: 2%
Submit a Complaint
1154
COMPLAINTS

Gujarat State Road Transport Corporation [GSRTC] Customer Care

Gujarat State Road Transport Corporation

Webpage:
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Address
Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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639
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319

Customer satisfaction rating
2%
Complaints
1154
Pending
0
Resolved
18
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Gujarat State Road Transport Corporation [Gsrtc] — regularly bus is cancelled and not on time

 Suresh0077 on Jan 17, 2018
Dear GSRTC,

Why is Bus # GJ-18y-9816 being cancelled on every function of modi? It is humilating that it is the only bus which comes in evening for going to Mahesana from Gandhinagar. The said from is of Bechraji Depot.

Kinly look into the matter.

Either you cancell the bus permenantly and give new route from Mahesana to Gandhinagar from Gandhinagar at 6:45 PM daily.

It is not VIKAS...

Ii is harrasement to public......
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — availability of bus.

 Umesh Barot on Jan 17, 2018
Resp. sir
iam umesh barot from bayad. here inform you that bayad depo. is not working properly. there is no bus available for modasa at morning time.
passengers are suffering and waiting 2to 3hrs daily.
we have complain depo. manager also but no actiion is taken... ...
so do for needful.. ... ... . . .

thanking you
umesh barot
at_ borol
ta_ bayad...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — not provide our sit for our journey due to not present boarding in sehore location

 Er. Vicky Makawana on Jan 17, 2018
Sir kindly take note that all bording are not present in your application do plz remove your application otherwise add bording point ...my problem is In my booking no : G18409315, rout no:9274916 which has not present shihor bording point if we book our tickets from app it will generate from Bhavnagar due to this problem conductor doesn't provide our sit ...plz take action otherwise we do something new for our government transportation services......
Complaint comments  Read comments Complaint category Travel & Vacations

Gujarat State Road Transport Corporation [Gsrtc] — I'm complaint about conductor doing unnecessary storage

 Neelsoni on Jan 16, 2018
Register complaint against conductor of Ahmedabad to Kathan trip which time is 5 30 pm from ahmedabad. He's doing unnecessary storage during the rout and when I say for my stopage then clearly doing cheating with me.

Try to give me justice.

Also take an immediate action against him

He's doing very wrong manner to give answer to citizen of india...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — i am complaining about my unsuccessful transaction with gsrtc through its official application.

 Nishesh Patel on Jan 16, 2018
Hello sir/mam,
My name is nishesh.
Please find below exact details of transaction; the amount have been deducted from my bank account but i haven't received my seat booking confirmation. So, i had to book it one more which was successful.
The booking was for bus from gandhinagar to broda central bus statiin, for 8:00am bus, total amount was 111 inr. Please let me know how can i get my debited amount of 111 inr for my unsuccessful transction.
The details of payments are here:

"your a/c 457290 is debited inr 111.00 on[protected]:48:59 a/c bal is inr 263501.27...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — refund due to bus cancellation - given email id is not reachable

 Bhaskar Niraula on Jan 16, 2018
Hi,

My bus got cancelled from ahmedabad to rapar.
Date : 12 january
Pnr number: g18318831
Journey from : ahmedabad
Journey to: rapar

Trip code: 2115abdrprexp51
No of seats:2
Bank txn no:[protected]
Ob reference no: gs4905171

Please refer attached ticket for more details.

I have mailed the same details to "erefund@mail1. Gsrtc.in" but it is showing wrong domain.
Even, website does not have any option of cancel.

I have even raised an online complaint
Ticket #107767...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — about wise sambhav lcd tv

 Divyaraj Gadhavi on Jan 16, 2018
Hello,

I m an ordinary civilian of gujarat who often travel in to state public transport.
I have noticed that the level of cleanliness are always low in st buses but recently i have noticed that the company named sambhav media (Ahmedabad) has set the lcds in st buses and they broadcast news and entertainment in it. But alas! Broadcasting is so poor in terms of quality and materials both. Rightnow i m travelling from junagadh to jamnagar in veraval-jamnagar route bus.in this 3hrs journey only songs (Some unknown 70's songs) are repeatedly being played 8-10times and driver is...
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — bus online ticket is available but it is not come to bus stand

 Vishal2236 on Jan 16, 2018
Dear sir,
I am vishal patel from taloda and i have booked e ticket (Confirmed) from taloda to vadodara but bus was not came to bus station and it was gone to bypass road so please help me to refund money and take a strict action on bus conductor as well as ahemdabad depoty manager because i have contacted to him but they did not give any responce. I dont know that my e ticket is confirmed and after confirmation i am waiting for it but they are not come to pickup us its shamed things which is happened in gsrtc... Please strictly action on it because i want to go urgently at vadodara but unfortunately...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — i booked my journey ticket and after some days i canceled my ticket but refund is not get.

 raj gamit on Jan 15, 2018
My complaint is that i booked one ticket from gsrtc website. I booked that ticket on 8/01/2018. My date of journey is 17/01/2018 from ahmedabad to buhari in express class seat no-26 but some issues i cancled my ticket after some days the cancled date is 12/01/2018. My ticket pnrno-g18296947 and trip code -2215amdahwxp51. But i don't get refund money of cancled my ticket so i request for my refund money. My phone number is [protected] and my emil id is rajgamit33356@gmail.com...
Complaint comments  Read comments [2]Complaint category Other

Gujarat State Road Transport Corporation [Gsrtc] — i booked my journey ticket and some days i canceled my ticket but refund is not get.

 raj gamit on Jan 15, 2018
My complaint is that I book 1 Ticket from GSRTC web site.My Date of Journey Was 17/01/2018 From Ahmedabad to Buhari.My PNRno is G18296947 and trip Code is 2215AMDAHWEX51 and class-EXPESS.I cancled my ticket but I Don't Get any refund money.I request to GSRTC to refund my Money.My Seat No is 26.Ticket booked on 8/01/2018.Ticket is cancled on 12/01/2017....
Complaint comments  Read comments Complaint category Other

Gujarat State Road Transport Corporation [Gsrtc] — delayed schedules of bus of dholka-ahmedabad

 Public figure on Jan 15, 2018
Hello sir,
I a ordinary indian citizen would anger to inform you that most busses from ahmedabad to dholka and dholka to ahmedabad are delays regularly. Today may 2 bus were canceled. Why?
All passengers are greeting to you these is the gsrtc management...! Is this??
Please do something for these people. Otherwise i forcely complain to transport ministry with proofs.
Hope you can understand our problems and take legal action.

- yours faithfully
Indian citizens...
Complaint comments  Read comments [1]Complaint category Other

Gujarat State Road Transport Corporation [Gsrtc] — my ticket was confirmed but conductor saying to pay for the ticket

 santosh sharan on Jan 14, 2018
I had reserved seat no 21 and 22 in 1715mhvbhjjr47 pnr no g18364344 date of jr 13/01/2018. I showed the online ticket to conductor but he started saying that in his booking sheet there is no such booking and demanding money. He said money will be refunded after online complaint but now have to pay him. Attachment has been done for the reference. Please do the needful as it is not my fault. I have screenshot of the confirmed thicket....
Complaint comments  Read comments [2]Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — amount debited but ticket is not confirmed

 parthpandya048 on Jan 14, 2018
Dear sir, i have booked two times tickets of 15/01/2018 from nadiad to bhavnagar, but both times amount 390 (Total 780) debited but ticket is not confirmed. Kindly request you to return it to my bank account. Kindly find below information regarding complain

Name :- parth mukeshbhai pandya
Transaction date :- 13/01/2018
Gsrtc ref. No. :- gs4928944 and gs4928788 for both transaction.
Reg. Email id :- parthpandya048@gmail.com
Transaction bank :- hdfc....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — lost baggage

 Harsh2311 on Jan 13, 2018
Dear sir,

I came from ahmedabad to baroda in volvo toady at 12:00 noon dt 13/1/18 and i kept my bag in the deck of bus i don't know someone at amit nagar has might have taken my bag. When i got down at bus station vadodara i was not able to find my bag and i did complain to the bus station. Can you please help if nyone comes up and submit the bag please let me know sir.

Regards
Harsh shah...
Complaint comments  Read comments Complaint category Security Services

Gujarat State Road Transport Corporation [Gsrtc] — bus not stop at my station

 dipak2987 on Jan 13, 2018
I dipak gajjar one of passenger today came through bahuchraji to ahmedabad saturday route bus from ambica, kalol, at 12.00 p. M. Noon and the bus conductor refuse to give me complain book and asked me that bus will not go from ashram road it will go from river front road. And told me to leave the bus at gandhi ashram instead of my station at vadaj. I request you to immediate take corrective steps in this regards. And tell them to go through the route which is given by the gsrtc....
Complaint comments  Read comments Complaint category Tax Services

Gujarat State Road Transport Corporation [Gsrtc] — non receipt of refund on cancelled ticket

 Benu_spark on Jan 13, 2018
Sir i have booked online a ticket from vadodara to amreli vide one no g17240391 to travel on 29/10/2017. I have cancelled the fly on 22 oct 2017. But till date i have not received the refund amount.

Pse arrange to refund my amount rs 295 after deducting cancellation chg.
Benudhar chhatoi
State bank of india, banki branch
A/c no [protected]
Ifsc code
Sbi n0000222
Mbl no [protected]
/[protected]
Email id benudhar1978@gmail.com
Regards...
Complaint comments  Read comments Complaint category Travel & Vacations

Gujarat State Road Transport Corporation [Gsrtc] — advance ticket booking

 Paresh rathva on Jan 13, 2018
I have booked ticket online from navsari to vadodara and bus time for departure is 6:45 am and i got delay to reach bus stand just for 2 min driver departure the bus  ...

Is there no provision for waiting for passenger  at least 5 min if any than i want to complaint against him because people book ticket for their emergency work...

And bus got delay to reach station they have lot excuses   
If they departure bus on time it's there responsibility to reach on station on time..

* gsrtc m-ticket * navsari to vadodara central bus stand psngrname...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — online payment done reservation of ticket not obtained

 Dharvi Shah on Jan 13, 2018
This is dharvi shah
I have booked 4 ticket of round way trip from ahmedabad to vadodara and then back of dated 13 th jan 2018 at 6:45pm to 15 th jan 2018 8:00pm.

I was on verge of completion of transaction and the webpage was leading me towards the merchant page then it showed transaction failure.

I have payment id : 90866399 and the ob reference number : gs4920864

When i will get my refund of the amount 1476 rupees.
Why is this problem happening? Its costing me more time. We think if we bok online ticket then we will save time but itz happening...
Complaint comments  Read comments Complaint category Other

GSRTC — not regular bus

 Umang Gandhi on Jan 12, 2018
Dear sir/madam

We had ticket from ahmedabad to palitana. Pick up from nehru nagar and the timing is 7:30 but the bus was not came and the people who were sitting there they were not given any right answers to us. The bus is break down near ranip. So there is no other bus for the customer we had confirm ticket still i hqce to go palitana by unother bus and i don't have any site for sitting.
Gsrtc is a very big name in the gujarat still they don't have any other bus for the passenger it is very shameful thing do something regarding this...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Gujarat State Road Transport Corporation [Gsrtc] — non receipt of e ticket

 Heema Dattani on Jan 12, 2018
Dear sir/madam,

I have booked the ticket in volvo from gandhinagar to rajkot timing is 18:30 of date[protected], friday but it was failed and 453 rs of amount is debited from my account. I do not get pnr number. Here are some details of the ticket:

Ob reference number:gs4912742
Payment id:90778910

Thanks and regards
Heema dattani

Email id:dattaniheema27@gmail.com...
Complaint comments  Read comments Complaint category Other

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