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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Apr 10, 2026
Complaints 4425
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188
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints(4425)

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D
dcpatan
from Ahmedabad, Gujarat
Apr 10, 2026
Apr 10, 2026
This thread was updated on Apr 10, 2026
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Busroutecancell

Address: Plot no 542/2 , Sector 4B Gandhinagar

The gandhinagar bhildi via patan route morning 7.45 a.m. bus route is permenantly cancelled without any reason there no bus in the morning for patan side.
Moble :[protected]...
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R
[email protected]
Feb 25, 2026
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About new bus route

Address: ahmdabad gsrtc office
Website: www.bing.com/ck/a?!&&p=ecabae108cc438bec5e40044ae835585ef761cacaddc3202953cc1199f295bceJmltdHM9MTc3MTk3NzYwMA&ptn=3&ver=2&hsh=4&fclid=3749c169-f4b5-6177-11b9-d489f52e60a4&psq=gsrtc+complaint+o

પ્રતિ,
મુખ્ય વ્યવસ્થાપકશ્રી,
ગુજરાત રાજ્ય વાહન વ્યવહાર નિગમ (GSRTC),
જુનાગઢ વિભાગ – મુખ્ય કચેરી.
વિષય: સાબલપુરથી ઉપલેટા જવા માટે બપોરના સમયે બસ સેવા અંગે કરેલી અગાઉની...
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T
Tejasx1
Jan 27, 2026
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Unprofessional Travel Experience

Tripcode: 2000SLVSABDEX51
Bus Selvas - Ahmedabad
Date: 24 January

Bus started late by more than hour from selvas. and it had front glass damaged.
driving was driving fast and dangerously putting passengers at risk just to cover up late departure.
driver had broken sideview mirror while dangerously over taking.
even after reaching Ahmedabad they deboarded passengers at bus entry drive way....
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V
vhpatel
from rajkot, Gujarat
Dec 28, 2025
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Complaint against Conductor and Doctor of bus no. GJ-18-ZT-1747

Today, on 27/12/2025, we were 4 passengers traveling in the Rajkot to Surendranagar local bus (Bus No: GJ-18-ZT-1747) scheduled at 5:15 PM. The driver and conductor forcefully dropped us off outside the bus station, stating that the bus would not stop at Kuwadava village. When we protested, they behaved very rudely and arrogantly told us to 'complain wherever you want.' This behavior is highly unprofessional. They refused to stop at a designated...
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H
Hitesh9946
Oct 20, 2025
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Payment related

I book ticket for ahmedabad to somnath.
Ticket was not booked and payment was successful. So what i do for this.
Please do needful...
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U
uadarsh00
Oct 12, 2025
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Ticket did not booked

I booked two times. but my ticket did not got booked and my money got deducted from my account. refund my money...
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Y
Yashwantjn
Aug 10, 2025
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Complaining about 1.5 hours late the bus jetpur to Jamnagar

Today's[protected] jetpur to Jamnagar bus is 1 and half hours late
Actual time of departure is 2:00pm but bus is so much late..
So... Please take the action on my complaint....
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V
Vishwa Zala
Aug 8, 2025
Aug 8, 2025
This thread was updated on Aug 8, 2025
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Regarding service of the conductor and unprofessional behaviour

Address: Sayla to Ahmedabad

The conductor of this bus which was hoing from Rajkot to Modasa, is having such an unprofessional behaviour. The seat beside the conductor was not reserved that means anyone have the right to be seated there but the conductor said to one of the passenger that this lady will only seat because of their knowing and family relationship, which is truly unfair to other passengers which is onboard in this bus. This matter should be looked highly...
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O
Om_Upadhyay
Jul 18, 2025
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I'm complaining about GSRTC transaction page.....

I booked a ticket for 2 people in Visnagar Dhari bus today and made the payment by scanning it from UPI to ICICI! After the payment, an error page opened in the seat and the ticket print website says "success transaction not for this period"! But my transaction has been completed, the money has also been deducted and I also have the transaction ID for proof;

Even though the transaction has been done, I have not received...
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A
Amba barvadiya
Jun 8, 2025
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Seat khali hova sata na Suva deva

Sar . Hu atyare ahemdabad to rapar bas ma training kari rahyo su mari ticket setting se pan atyare sofa (Slippers) seats khali se Radhanpur thi khali Thai gai se. Pan Mane na padi ke tame a seats ma na sui sako su hu a seats ma sui saku ke nai please reply. 100 rupees ni ticket thay ke nai bus vadodara to rapar pnr no g[protected]...
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V
Vishva katariya
Oct 15, 2024
Oct 15, 2024
This thread was updated on Oct 15, 2024
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Payment deduct but ticket didnt received

Address: Ahmedabad

I booked ticket from ahmedabad gita mandir to kutiyana
date 02/11/2024, time 21:25 to 5:55
seat 23a, 24w, 25w, 26a
payment done through upi qr code
upi ref no.[protected]...
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D
Dr tarik
Mar 13, 2024
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Using loud speaker and unnecessary song in bus and disturbing peace of mind

Bharch depo bus bharuch to sirdi no 073583 date 13/03/24 time 9:06 from Kim chokri to surat I travel driver and conductor making non sense noise pollution in bus bye making loud speaker song without considering passenger willingness .so pleas make government bus noise pollution free and take disciplinary action against both...
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V
Vibs29
Jan 21, 2024
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Baus

ડેપો મેનેજર સાહેબશ્રી
પાટણ બેચરાજી બસ સવારે જે ૫:૪૫ વાગ્યે પાટણ થી નીકળતી હતી જે આપે બંધ કરેલ છે તે ફરીથી ચાલુ કરી આપશો કેમ કે સવારે ૫ થી ૬ ની વચ્ચે કોઈ જ લોકલ બસ છે નઈ અને...
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J
Jatin Bhanderi
from Adipur, Gujarat
Dec 18, 2023
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Resolved

2 ticket booking but Bus not pickup At bus stand

My name jatin Bhanderi I am 2 ticket booking at Rajkot Madhapar Bus stand at 17/12/2023 in Junagadh to Adipur bus in Junagadh Bhuj bus express time 10:25PM but bus not coming in Bus stand and I have lost my 2 ticket Booking money and my time west....
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H
Hardik@1991
from Kathor, Gujarat
Oct 2, 2023
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Luggage charges

I am traveling from Rajkot to Ahmedabad on date 2/09/203, I have 1 luggage bag with me approx weight 15 kg, luggage bag is commercial bag, conductor ask me that you have to take luggage ticket despite o[censored]nder 25 kg of luggage rule

He give me ticket with 2 luggage as I have only 1 bag

I additional charges 2x19 = 38 Rs

Bus no. GJ18 Z 6828
Bus arrived at green land chokdi Rajkot at 06:15...
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H
Hitesh2614
from Vadodara, Gujarat
May 8, 2023
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GSRTC gadi no:- GJ-18-Z-8193 Date:- 04/05/2023 Ticket No:- 464399

Address: Hitesh N parmar 9904044559 Mail id;- [email protected] Adress:- Nagarwada Mahetavadi Near school no 10 Nagarwada Vadodara

Me Hitesh Nathusinh parmar me ST bus ma 04/05/23 na roj rate GSRTC gadi no:- GJ-18-Z-8193 Date:- 04/05/2023 Ticket No:- 464399 je me Vadodara Thi ambaji ni lidhel hati...pan vadodara bus ma full bhid hovathi Ahmedabad sudhi hu ane maro Mitra ubha ubha gayel tya Ahmedabad CTM chokdi par Ghana passanger utri javathi bus ma jagya thai gayel hati paruntu olpad gam na anek passanger besel hata ane jagya hova chhata mane ane mara Mitra ne besva...
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K
KeviD
from Rajkot, Gujarat
Apr 27, 2023
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Rough driving on highway

Driver has no sense of driving.
Me and other passenger felt so many time reckless driving on the highway.
Furthermore driver has not enough knowledge of noise pollution, therefore he is frequently blowing the horn unnecessary.
Driver has no feat of complaint so he told that do whatever you want to do.
Due above mention reasons, i request that give him a strict punishment so this situation will not face by any passenger...
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V
Vibs29
Feb 7, 2023
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Harassment from bus driver

Address: ડેપો મેનેજર શ્રી ચાણસ્મા

હું એક ભારતીય નાગરિક છું
આ સંપૂર્ણ બનાવ તા 7/2/2023 નો હું કહી રહ્યો છું. હું ચાણસ્મા થી બેચરાજી વાયા મનિયરી આપડાઉન કરું છું જે બસ નંબર GJ18Z 4465 che jena કંડકટર હર્ષદભાઈ અને ડ્રાઈવર કનુભાઈ...
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J
Jignesh79
from Ahmedabad, Gujarat
Jan 20, 2023
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Accident with my Car

Address: vasna ahmedabad

Dear sir, yesterday evening around 7:20 pm I was passing through the Parimal underpass and was waiting at the signal to be green near Suvidha market, Bus No: GJ-18-Z-4958 from Rajkot Divison was taking a left turn towards Nvachetan School road from Suvidha Crossroad. The driver who was driving the vehicle Mr. Vijay Aahir - was leased concerned that the vehicle was going Damaged due to dangerous driving. the bus did a big scratch from the...
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S
sandip vasava
Jan 13, 2023
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Bus pass not consider due to station issue

Address: VG82+4MW, Ganji Fadia, Rajpipla, Gujarat 393145
Website: cm patel complain gsrtc

Dear sir

my salf vasava sandip here i am inform to you i am passenger who daily up-down pratapnagar to bharuch and i have express paas from ( pratapnagar to bharuch, today as on date 13/01/2023 @ friday rajpipla to surat bus no:GJ 18 Z 6529 and conductor no: 1482, my arrived place pratapnagar and departure place is jhagadiya i dont known why conductor not allowed my Express paas on express bus he said to me your paas not...
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