Gujarat State Road Transport Corporation [GSRTC] Customer Care
Gujarat State Road Transport Corporation
Customer satisfaction rating: 2%
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706
COMPLAINTS

Gujarat State Road Transport Corporation [GSRTC] Customer Care

Gujarat State Road Transport Corporation

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Address
Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
2%
Complaints
706
Pending
0
Resolved
11
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

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Gujarat State Road Transport Corporation [GSRTC] Customer Care related pictures (150)

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Gujarat State Road Transport Corporation [GSRTC] — Regarding very poor condition of window no. 9

 vpl.upasani on Apr 23, 2017
Dear Sir,

I have booked Sleeper Seat Online and I am always traveling from Veraval to Vadodara and return twice a month and I always complained regarding bus condition. But this time i surprised my seat (#9)condition is very poor and my window is not opening so I called Conductor of this Bus but he told I am not answerable for this and I can't help you. We have already complained regards this but yet the action has not been taken from workshop..

So requesting you refund my money as your service is not proper as per mentioned in Website.

Thanks and regards,...
Complaint comments  Read comments [1]Complaint category Credit Cards

GSRTC — Driver not drive properly..

 Rohit m alowa on Apr 23, 2017
I m traveling from Diu to Rajkot, bus Departure time from Diu at 16.40.when I start my journey I told to driver when bus reached at Rajkot, driver told me that abt 3 AM, but actual time is 23.15PM, why,

Also told to driver that kindly drive slow on Speed Beaker.but not given me proper response.i patient of Back pain, he told me in this bus shokbssor are not working properly,
Also irrited on me.
Driver and conductor behavior is not good
And conductor also Smoke in this bus.
Kindly give a notice to driver or conductor as soon as possible....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Gujarat State Road Transport Corporation [GSRTC] — Rajkot-kutch bus service

 Uday Gosai on Apr 22, 2017
Respected sir,

This is humble request you to start premium and volvo service for rajkot - kutch route. Due to threatened by specific travels agency no one is running bus service on this route. And we are facing serious inconvence.

Please take this as serious and humble requset by an responsible citizen.

Your early considration will be apriciated....
Complaint comments  Read comments Complaint category Institutes

Gujarat State Road Transport Corporation [GSRTC] — Gsrtc sleeper coach not come and an express bus was come and i want to 100% refund for it...

 mayankptl on Apr 21, 2017
Respected sir/madam,
i booked e-ticket from rajkot central bus station to karcheliya srt in gondal to nasik bus in that case the bus is not a sleeper coach and its come at rjt bus station its an express bus and its conditions too bad. So i went to the enquiry booth of the bus station and i complain it of the above problem. There are two seats i booked for the sleeper coach its pnr no.:g15150634, txn no.:654083 and ob reference no.: gs3637206 seat no. 10, 11 so i want to 100% refund back as soon as posible thanx......
Complaint comments  Read comments [1]Complaint category Other

Gujarat State Road Transport Corporation [GSRTC] — Compensation into the journey from rajkot to surendranagar

 Sanjay Adesara on Apr 20, 2017
Travel date : 20/04/2017
Departure timing: 3:30pm from rajkot

Into the journey from rajkot to surendranagar, bus engine getting more hot due some technical problem. Our bus driver cummited us to arrenge another bus but they cannot arrenge it within 1 hour and they dropped us some of the highway near bamanbor. Our time more importtant than money, i have to buy another taxi. I also request to bus driver mr. Bhupatsinh for refund but did not any responce. I request refund my ticket fair. Please let me know what is the procedure....
Complaint comments  Read comments Complaint category Other

Gujarat State Road Transport Corporation [GSRTC] — 10 rupees coin not accept conductor

 Narendra vadhvana on Apr 20, 2017
Dear... Sir...

Rajkot. To... Botad.. Ni 6:15 updti bus na conductor shri dwara 10 rupiya no coin swikarel nathi... Jyare bija conductor 10 no coin ape che je hu swikaru chu... Hu s t ma 365 divas no musafar chu... Mare s t tantra pase janvu chhe k su 10 na coin government dwara bandh karva ma avela chhe k... Kem... Conductor pase complaint book... Magva ma av ta... Complaint book.. Pan apva ma avel nathi

Narendra vadhvana
9979079846...
Complaint comments  Read comments Complaint category Travel & Vacations

Gujarat State Road Transport Corporation [GSRTC] — Regarding ticket booking with selected seat number

 Mihir Zaveri on Apr 17, 2017
Booked seat from ahmedabad to bhavnagar 8:30 am 17/4/17. Booked first three seats number showing online 49/50/51 but when bus arrived the number was printed on last seat
.. Very much disappointing as had luggage so booked front seats to put luggage in boot space but conductor also didn't helped and wish refund for the journey as this is toooo much disappointing as we select preferable seats but actuality shows different....
Complaint comments  Read comments Complaint category Other

Gujarat State Road Transport Corporation [GSRTC] — Refund for E-TICKET

 Rishita_2 on Apr 16, 2017
Dear team,

My e-ticket was booked from Gsrtc official website.My money was deducted from the account but seat was not allocated.

Ticket details:
Rishita Madhani
Date of journey: 17-04-2017
from rajkot to ahmedabad.
Timing:5:30am.
Bus services:gurjarnagri
Seat no:8

As I was not allocated seat I do not have any PNR number.
Try to refund the money as soon as possible....
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Inquiry office Sura

 wealthcreator plan on Apr 16, 2017
Number of times when it is asked to inquiry office about arrival time of particular bus or on which platform it comes, inquiry office member ( particular night shift person) used to tell see Ur ticket and bus can come on any platforms. Ticket (reserved one) doesn't contain arrival time and when it is asked about timing status of bus, it is bluntly replied in denial. Behaviour of Person sitting there is quite rough. If gsrtc thinks that these details shall not be asked then made that available to passenger available otherwise teach person sitting at inquiry to learn some etiquette to respond properly....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Refund deducted money

 mital.volga@gmail.com on Apr 15, 2017
Respected sir,
this is to request you that today on date 15 April 2017 I have visited ST depot surat to book advanceticket from Navsari to siddhpur. During payment option I have given my debit card. On that time somehow the transaction failed two time then again I gave my 2nd debit card of same Bank in which tranjection again got failed two time and the booking person requested me to give cash amount and so that I paid total amount of 2tickets (2564₹) to the booking counter in cash and received my tickets but after some time I have received some messages informing me that the previous...
Complaint comments  Read comments Complaint category Other

GSRTC — Bus do not go to reservation place

 Bhadresh Thakkar on Apr 15, 2017
Dear Sir

We had booked ticket ST from bus depo reservation counter for Anjar to Ahemdabad central bus stand as ticket attached but during journey time conductor told that this bus didn't go ahmedabad & go bypass ahmedabad. So I went to Anjar bus depo office & he also told the same this bus not go to Ahmedabad. During booking we have at booking counter regarding stop of Ahmedabad Cereal bus stop then after we had book ticket.
We had book ticket for child alone then how he can go from Ahmedabad bypass to his home but depo office person & conductor clearly told that this bus...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Washroom and toilet charge

 Samsung Care on Apr 14, 2017
Me rajkot se hu vaha ek kaam se aaya tha. Or meri wife washrrom k liye gayi to waha ek ladies bethi thi usne washroom k 5 rupees charge liye he or mene kaha yaha likha he urin free me he or latrin k 1 rupees he to bol rahi he aapko kya pata paisa dena padenga or maghkut mat karo etc or ek dam misbehaviur kiya he so plz ese staff ko vaha mat bithao....
Complaint comments  Read comments Complaint category Other

Gujarat State Road Transport Corporation [GSRTC] — Related in state transport

 Abhishek Makwana on Apr 13, 2017
Palitana thi deesa rout ni gadi no 0136 k je avarnavar break down thay che Jena lide musafaro varegadiye paresan tay che gadi ni condition Jota tevu lage che k tena kilomitar pan pura thai gaya hase to aap sir ne vinanti k aa rout ni gadi nu tatkal nirakaran lavva vinnanti che.aa gadi rojinda musafaro na daily up down vala and civil hospital Java vala temaj direct na passenger Java vala vadu che to vadu Dyan dorso tevi apne vinnanti che...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Bus conductor behaviour is less and shouted to another passengers

 Tofik Patel on Apr 11, 2017
I respected sir, i am a student of education and updown by bus modasa to godhra i complain against but solve but some times later problem be repeated.

I must be not comfortable with against schedule of kind of driver conductor, my problem is so modasa _ godhra bus (Modasa depo) in morning 6:15am starting go to godhra at 09:05 on schedule time. Some conductor like jaiswal and with driver drive the bus is very slow and halt many no. Of station like malpur, sajjan pur and no of halt station please. Change the conductor for today schedule and saturday schedule. Or any other conductor...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Harsh Driving and Not stopping Bus for passengers

 Steven Gerard on Apr 10, 2017
Driver No. 42974, Ahmedabad- Vijapur, Vijapur Depot bus. BUS NO. 8043 . Bus was at Geetamandir (Ahmedabad Depot) at 19-20 Station, I just entered the depot and saw it standing so I walked faster and easily reached till Bus gate . But when i just tried to open the door, the driver reversed the bus and took a sharp and quick turn forward which pushed hard from side of the bus and he went on.

This was very disgraceful behaviour from Driver . He might had saw me from side mirror trying to enter the bus still he did not stopped the bus and harshly continued it, at last pushing and Hurting...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Fund deducted from bank but no confirmation mail for pnr no.

 Dirghayu Nimbark on Apr 10, 2017
Respected sir,
I have booked a ticket from khambha to gandhinagar on 10th april 2017.
An amount is deducted from my bank, but i did not recieved a mail or message regarding pnr/ticket.
My mail id is nimbarkdirghayu@gmail.com
Mob no: 9428616829
Gsrtc ref no : gs3603918, gs3603936
Thanks,
Dirghayu nimbark...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Conductor charged extra

 krunal.sonkusare on Apr 8, 2017
Hu ane Mari family DT 08/04/2017 Na roj Unjha thi Vadodara vali gurjarnagri Bus ma betho. Conductor ne main Barodahighway Ctm Sudhi ni Ticket mangi. Conductor ae direct Baroda ni ticket fadi ne api didhi. Jayre aene main ticket cancel kari ne biji apvani kidhi to dadagiri karva lagyo ke aema kashu na thay. Main anu naam puchuyu to jem tem bolva lagyo....
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — No stop surat to ahmedabad

 shailesh ahir on Apr 7, 2017
Respected sir hu gsrtc volvo ma aaje aetle ke date 7-4-2017 ae noon 2:30 vagye betho bus na driver ae 5 minite no pan kyay stop lidhelo nathi to pls action leva vinti and driving is very fast gam karta ticket vadhu and facility is verry poor and bad 5 hours ma aek pan stop nay to tya shudhi shu karva nu sir bathroom javu hoy to vicharjo ne thodu saheb....
Complaint comments  Read comments Complaint category Business & Finances

Gujarat State Road Transport Corporation [GSRTC] — Credit card payment made but tickets not booked

 bhat2610 on Apr 7, 2017
I booked two tickets (1) Surat to Navapur for 12/4/17 and (2) Navapur to Surat for 17/4/17 with a transaction ID of GS3592624. On the booking website of GSRTC, I made a payment of Rs. 203/- trough BoI Credit card (at 1635 on 7/4/2017. However, immediately after the payment, the website stopped processing further and I got a message conveying that the tickets were not booked. Please refund my money immediately and inform by mail (mst_edu@hotmail.com) or by phone 9974535450.

Rajesh Bhat (a GSRTC service user)....
Complaint comments  Read comments [1]Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Driver denied of m-ticket,

 Dipalkumar Shah on Apr 4, 2017
Let me first thank you GSRTC for providing commendable service across state in public road transport. Even i also appreciate the initiave taken by GSRTS to start online current booking ticketing system especially for Volvos. But i have to complain with very heavy heart that the drivers of Volvo are not well aware of digital mode ticketing system. I am travelling on dt 4 Apr, 2017 by Volvo from surat. My patriculara are as under:

** GSRTC m-Ticket ** SURAT CENTRAL BUS STAND to AHMEDABAD CENTRAL BUSSTAND PsngrName Dipalkumar shah TripCode 1430SRTNHRNRV46 PNRno : G15011269 JnyDate :...
Complaint comments  Read comments Complaint category Public Transportation

Recently Discussed

4 days ago
Gujarat State Road Transport Corporation [GSRTC]
Gsrtc sleeper coach not come and an express bus was come and i want to 100% refund for it...
6 days ago
Gujarat State Road Transport Corporation [GSRTC]
Regarding very poor condition of window no. 9
16 days ago
Gujarat State Road Transport Corporation [GSRTC]
Washroom and toilet charge
20 days ago
Gujarat State Road Transport Corporation [GSRTC]
Credit card payment made but tickets not booked
20 days ago
Gujarat State Road Transport Corporation [GSRTC]
Conductor charged extra

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