Gujarat State Road Transport Corporation [GSRTC] Customer Care
Gujarat State Road Transport Corporation
Customer satisfaction rating: 2%
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1514
COMPLAINTS

Gujarat State Road Transport Corporation [GSRTC] Customer Care

Gujarat State Road Transport Corporation

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Address
Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
967
down
443

Customer satisfaction rating
2%
Complaints
1514
Pending
0
Resolved
24
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Gujarat State Road Transport Corporation [GSRTC] related photos (350)

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Gujarat State Road Transport Corporation [Gsrtc] — nadiad to dakor bus

 uzaif shaikh on Sep 22, 2018
Nadiad to Dakor java mate sanje 7.45 p.m pachi koi bas nathi aaje tarikh 22/09/2018 na roj hame 8.00 p.m na nadiad na bus stand par batha che pan koi pan bas 10.30 sudhi aayi nathi. Aa problem ek divas no nathi varam var athvadiya ma 2/3 divas aavuj thya kare che. Nadiad depo ma vat kariye che to te loko dakor depo ma vat karva nu kahe che. Dakor depo mathi koi pan jat no javab malto nathi. Aathi hamri up/daun vara loko ne varam var taklif no vathvi pade che to aagada vache ek kayami bus chalu karva vinanti che....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — bhuj to keshod

 pratimamehul on Sep 21, 2018
Dear team,

The bhuj to keshod bus departure from bhuj at 5:15am and currently reached at samkhiyali after journey of 3:45 hours taken which is below quality of local route buses.

No meaning of gps system in the bus

Currently i am traveling with this bus.in fast technology this is not acceptable for any how.

Kindly take right action on the issue....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — not stop at dharmaj chokdi

 Mr. Manish Chudasama on Sep 20, 2018
Respected sir
I m waiting bus for dharmaj chokdi to bhavnagar since 1 hour. On today 20 sep, 2018 5.45 pm one bus come from tithal to bhavnagar bus no gj18z1441 at dharmaj chokdi, i hang both my hand to stop bus but driver didn't stop. I run faster to catch bus. When i catch bus but driver and conductor refuse me to seat. They behave badly with me...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — wring driving of bus driver

 Hitzo on Sep 20, 2018
This is to complaint against the driver of gsrtc bus number gj 18 y 9202, as an accident occured on 19.09.2018 at s. G road (Aahmedabad) at 7pm between bus and my motorcycle, that driver was driving the bus on middle of the road for long time, he was bothering me and all other people driving aside as we were unable to move our vehicles ahead, and when i adviced him to drive properly, he got very much rude, stepped down from the bus and moved towards me to beat on me, but people arround me controlled him otherwise something major would have happened on the spot.

I request you to take...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — do not stop bus at dhoraji jakat naka

 Poonam Radadiya on Sep 20, 2018
Dhoraji jakatnaka bus aave tyare ame hath uncho kariye chhi driver bus slow kare ne thodik dur lai jay ne pachhi java de badha passenger pachhad jay pan java de.Aavu chhela ek mahina thi kare chhe. To please amaro aa problem tame solve karva vinanti. Tena ek j driver aavu kare chhe. Aaje 20/09/2018 ne thursday na je driver hata yej evu kare chhe.
Ame regular updown vada chhi.
Driver nu name chhe Jani bhai
Bus :Dhank - jetpur
Thursday....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — big dump at kasturbadham (tramba)

 Anadkat Ankit on Sep 19, 2018
Hello sir my self ankit anadkat resident at kasturbadham tramba situated at rajkot bhavnagar highway 10 km from rajkot
In front of our house there is big dump from that at night time when truck are passed there was very load noise and we and our small children are wake up in sleeping and cry loudly plz help us do something we really in big problem and we and our child can’t sleep at night time and effect on our working...
Complaint comments  Read comments [1]Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — driver get vartanuk and conductor

 Dalpat solanki on Sep 19, 2018
Hu amdavad thi anjar mate amdavad bhuj bus ma avto hato je bus nu bhachau punchar padta mane condactre bhavnagar bhuj bus ma besadya hata jena no. Gj18z2565 hata ane driver koi darbar hata jemne me bus express hova chhata rasta stop na hoy tya etle ke padana thi agad tatha gandhidham ma city kpt office tatha adipur mundra circle vagere ghani jagyae bin adhikrut stop karel je ange me janvata driver dvara maru apman karvama avyu ane thay te kari lyo evi dhamki lapel taduprant 6 jan eva hata jemni ticket gandhidham ni hova chhata oslo circle ane mundra circle utarya hata a st nu arthik nuksan karel...
Complaint comments  Read comments Complaint category Travel & Vacations

Gujarat State Road Transport Corporation [Gsrtc] — stoppages and threat from public servant.

 Bhadresh Purohit on Sep 17, 2018
Test case;


Dear Sirs,
Subject: GSRTC Conductor is making “Upkar on us” by allowing us to travel.

As a conductor has threatened me to be beaten by police, if I complained, and he will come to know my identity by my phone number and address on the complaint, I will not disclose my full identity, till I am confident that GSRTC has some power to control their conductor.
I am living in sector 2/d and resident of Gandhinagar for more than 39 years.
Let me describe the incident.
I boarded Baroda-Visnagar bus from Paldi on 16/09 after...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — refund for my tickets

 Jani Hardik on Sep 17, 2018
I had booked 4nos of seats of sleeping seats in 2*1 classe bus. But instead 2*1 sleeping class bus 3*2 sitting is comes. I had paid for sleeping class bus i have to travel in sitting class. My pnr no. Is:- (1) g21995415,
(2) g21996333
(3) g21995581
(4) g21995378.
From saputara to vadodara
On 16/09/2018.
3*2 sitting bus comes is
Bus no:-gj-18-z-2156.
So requesting you to refund the same to me as i had not traveled in the class in which i had paid.
Waiting for your favorable replay
Thanking f you.
My details:-
Email...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — refund of money for non confirmed ticket

 sanjit1234 on Sep 16, 2018
Dear sir, i booked an online ticket from ahmedabad to shantivan on 16th september 2018 but i didn't get any confirmation messages though rs242 was deducted from my account. Please check it. I tried to contact on the number [protected] but i it is out of order. So please see that the issue is resolved. Really it is disappointing that though the amount was deducted ticket was not confirmed....
Complaint comments  Read comments [1]Complaint category Banks

Gujarat State Road Transport Corporation [Gsrtc] — is there any special reservations are given in gsrtc buses for staff gsrtc staff like driver and conductor?

 JayKevadiya on Sep 16, 2018
Dear sir,

This is jay kevadiya, today (16th sep, 2018) i was supposed to travel via gujarat state road transport services idar-botad bus (11229) but unfortunately bus was on breakdown and then i was suggested to sit in another bus whichever goes to botad, so accordingly i went to sit in the bus ahmedabad-botad (Bus no: gj18 z 2876) but it was full of crowd. Crowd is okay but the uneven thing was that 4 sites on first row was marked up like normally reserved sites are getting marked while that bus do not have any advance booking system, when i asked to conductor about those marked...
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — no inquiry person available at dahod depot

 Husain Ranapurwala on Sep 16, 2018
Dear sir,
I m writing this to inform you that inquiry counter nor inquiy number is operated at dahod depot after 12:00 midnight. I have booked a ticket from dahod to indore online dated 16th of september 2018 for which when one of my relative from dahod enquired, your employee at dahod depot replied that there is no such kind of bus. I request you to look into this matter seriously coz of this passenger suffers a lot..

Thanks and regards
A law obedient citizen of india and traveller of gsrtc...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — buses were not stopped even that is provided as bus stand

 kmp1997 on Sep 15, 2018
Hello sir/medam,

I am from visnagar and my job is in gandhinagar... Dhorakuva area.
Daily at the time of 6.30 pm four to five buses are going through that route... But buses are not stopped at dhorakuva busstand even that is provided as a legal busstand... And we are 5 passengers over there... And in the last we are going at depo and going home at 8.30 pm with gurjarnagri bus... So this all are going wrong... So please take some actions over that all buses conductor and drivers... Please solve this problem as soon as possible... Thank you.....
Complaint comments  Read comments Complaint category Employees

Gujarat State Road Transport Corporation [Gsrtc] — not stopping at station & misconduct

 Ricky Aucklander on Sep 15, 2018
Dear sir

I am a girl studying at jamnagar city
I live in a small town named dhrol.
Whenever, i catch the bus with plate number
Gj18 z 0756 at 12 noon from jamnagar st bus stop, the lady conductor always denies me to catch the bus. She lies about the stand booking. She says the bus doesn't not stop at dhrol whereas i travelled in the same bus to dhrol with different conductor.

The lady conductor always misbehaves. I complained to jamnagar bus stand office. But i got very much disappointed with their reply, requesting me to catch another bus.
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — the buses are not stopping even the stand is there.

 Piyush padhiyar on Sep 12, 2018
To
The gsrtc station,
Respected sir/madam,
In a rought of halol to vadodara at near the vadodara institute of engineering, kotambi the buses are not stopping even here the bus station is provided. We are the students of vadodara institute of engineering, kotambi. we are facing this problem of busses are not stopping at our stand and also the buses are empty. No more people traveling in the bus then also the drivers are not stopping the bus.
So we are kindly request to you please solve our problem as soon as possible.please help us sir....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — for my refund

 Priya Aswani on Sep 11, 2018
My complaint is that i booked 1 e ticket from gsrtc website. My date of journey was 02/09/2018 from vadodara to jetpur in 2x2 sleeper. My pnr no. Is G21764548 and trip code:

1840BRDLKSDSL15. My total bus fair is rs.321 /-. My journey time was 11.15 a. M. On my travel date, i reached VADODARA bus station at 11.15 a. M. And inquired about my sleeper bus from depo incharge of vadodara bus station. But depo incharge of vadodara told me that sleeper bus which you have booked was not come for some technical reason. He also told me that your reservation was confirmed in non sleeper bus and...
Complaint comments  Read comments Complaint category Travel & Vacations

Gujarat State Road Transport Corporation [Gsrtc] — - -

 Vihol Narendrasinh on Sep 10, 2018
માનનીય સાહેબશ્રી,
વિસનગર ડેપોની અને વિસનગર થી સાંજે 5:15 ના સમયે ઉપડતી સિદ્યપુર-માણસા-રબારીકૉની બસ કે જે છેલ્લા કેટલાય વર્ષોથી ચાલતી હતી તેને છેલ્લા કેટલાક મહિનાથી બંધ કરી દેતા આ રુટના તમામ ગામડાના વિદ્યાથીઁઓ કે જે વિસનગર ખાતે અભ્યાસ...
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — refund of rs 506/- dated 21/08/2018

 Zeal Jadhav on Sep 10, 2018
Hello,

This is regarding the refund of rs. 506 dated 21/08/2018 for journey from vadodara makarpura to ahmedabad nehrunagar timed at 3:15 pm. It's been more that 25 working days and i not recieved my refund. The below mentioned transaction got failed and we did not recieved refund. Payment method was internet banking from state bank of india. Tickets were booked under name of

Zeal jadhav,
Email - zealjadhav@yahoo.in
Mobile no - [protected]

Transaction id - nsbi[protected]igaeeufjn7

Awaiting for your prompt reply.
Complaint comments  Read comments [3]Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — water leakage in bus roof.

 Kcdumaniya on Sep 9, 2018
Yesterday i was travelled in bus himatnagar - morbi (Gj 18z 1338). Due to monsoon season, it was raining heavily and because of that too much water was leaking from bus roof which was making uncomfortable for all passengers.

At least long route buses should not have such issues which makes journey uncomfortable for passengers.

Pease ask respective authorities to resolve this issue......
Complaint comments  Read comments [1]Complaint category Other

Gujarat State Road Transport Corporation [Gsrtc] — ticket cancellation amount is not refunded

 AbhiPatkar on Sep 9, 2018
I book my ticket on (31st august 2018).
And i cancel ticket on (1st august 2018).
Yet, i not refunded my amount till (9th september 2018).
Why there is so much delay to refunding my money?
What can i do now?
Gsrtc's helpline number also not giving answer properly.
And when my money is refunded?
Please answer and help me to refunding my money of ticket cancellation....
Complaint comments  Read comments Complaint category Public Transportation

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