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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Oct 20, 2025
Complaints 4421
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints(4421)

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H
Hitesh9946
Oct 20, 2025
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Payment related

I book ticket for ahmedabad to somnath.
Ticket was not booked and payment was successful. So what i do for this.
Please do needful...
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U
uadarsh00
Oct 12, 2025
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Ticket did not booked

I booked two times. but my ticket did not got booked and my money got deducted from my account. refund my money...
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Y
Yashwantjn
Aug 10, 2025
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Complaining about 1.5 hours late the bus jetpur to Jamnagar

Today's[protected] jetpur to Jamnagar bus is 1 and half hours late
Actual time of departure is 2:00pm but bus is so much late..
So... Please take the action on my complaint....
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V
Vishwa Zala
Aug 8, 2025
Aug 8, 2025
This thread was updated on Aug 8, 2025
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Regarding service of the conductor and unprofessional behaviour

Address: Sayla to Ahmedabad

The conductor of this bus which was hoing from Rajkot to Modasa, is having such an unprofessional behaviour. The seat beside the conductor was not reserved that means anyone have the right to be seated there but the conductor said to one of the passenger that this lady will only seat because of their knowing and family relationship, which is truly unfair to other passengers which is onboard in this bus. This matter should be looked highly...
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O
Om_Upadhyay
Jul 18, 2025
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I'm complaining about GSRTC transaction page.....

I booked a ticket for 2 people in Visnagar Dhari bus today and made the payment by scanning it from UPI to ICICI! After the payment, an error page opened in the seat and the ticket print website says "success transaction not for this period"! But my transaction has been completed, the money has also been deducted and I also have the transaction ID for proof;

Even though the transaction has been done, I have not received...
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A
Amba barvadiya
Jun 8, 2025
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Seat khali hova sata na Suva deva

Sar . Hu atyare ahemdabad to rapar bas ma training kari rahyo su mari ticket setting se pan atyare sofa (Slippers) seats khali se Radhanpur thi khali Thai gai se. Pan Mane na padi ke tame a seats ma na sui sako su hu a seats ma sui saku ke nai please reply. 100 rupees ni ticket thay ke nai bus vadodara to rapar pnr no g[protected]...
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N
nipa Godiwala
Jun 6, 2025
Jun 6, 2025
This thread was updated on Jun 6, 2025
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GPS

Address: mahalaxmi society adjan

સુરત થી માંડવી અને માંડવી થી સુરત આવતી GJ-18--Z-7464 નબંરની બસ મા GPS ચાલતુ નથી જેથી બસ ની સ્થિતિ જાણી શકાતી નથી તો બસ નું GPS ચાલુ કરવા વિન્ન્તી...
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nirmesh1
from Ahmedabad, Gujarat
Apr 22, 2025
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સરખેજ થી ગાંધીનગર આવા માટે 3.:30 PM 4.30 સુધિમા ગાંધીનગર ની એક જે બસ ઉપલબ્ધ હોય છે. એક ટી.ઇ બસ વિરમગામ - ગાંધીનગર વાલી હોય છે.. તેનો માર્ગ લામ્બો હોવાથી ટાઇમસર અવી શક્તિ થી. ૧ કલાક ના સમય મા મુસાફરોનો ધસારો થાઇ જાતો હોવતી બસ આગલ્થી જે ભ્રમાઇને આવે છેએ.

ઇલેક્ટ્રિક ડબલ ડેકર બસ છેે જેમા પાસ ચલતો નથી.

આ સમય મા આપ શ્રી ને બસ મુક્વા માટે namra વિનંતી.
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    S
    sachin0579
    from Ahmedabad, Gujarat
    Feb 28, 2025
    Feb 28, 2025
    This thread was updated on Feb 28, 2025
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    bus cancellation

    Respected sir,
    we are commuatator in Gitamandir-Gandhinagar bus service at 7:15 am.
    Due to some reasons the above mentioned bus is not regular since one week.
    After this bus there is no bus availibility till half an hour and if we missed this bus we are getting late at our job.
    We request you to kindly make regular of this bus.
    Regards,
    Sachin Soni...
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    N
    nirmesh1
    from Ahmedabad, Gujarat
    Feb 27, 2025
    May 26, 2025
    This thread was updated on May 26, 2025
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    Not to stop.

    Gandhinagar - arnej ni bus Khali hova chhata gh-2 ubhi rakhel nathi.

    Batch number 255

    Amare pass kadhavano matlab shu?

    Emnu personal vahan chhe ke jethi sarkar na niyamoni uparvat thaine faraj bajave chhe.

    Aa ange sachot kayami ukel lavava vinanti...
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    N
    nirmesh1
    from Ahmedabad, Gujarat
    Feb 17, 2025
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    Regarding website

    Address: Gandhinagar

    2-3 દિવસથી gsrtc website ચાલતી નથી જેને લીધે બસ નુ લોકેશન જાણવા તથા અન્ય mahiti. લેવામાં ઘણી તકલીફ પડે છે તો જલ્દીથી ukel લાવવા vinanti....
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    N
    nirmesh1
    from Ahmedabad, Gujarat
    Jan 30, 2025
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    Bus cancel thava babat.

    Gandhinagar - arnej na passengers vadhu hova chhata bus frequently cancel Thai jaay chhe jena lidhe passengers ne pass hova chhata time sachavava private vehicles ma javu pade chhe....
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    M
    manishrathod21
    from Mehsana, Gujarat
    Dec 9, 2024
    Dec 13, 2024
    This thread was updated on Dec 13, 2024
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    Complaint against bus Conductor for not stopping at designated bus stop, dropping passenger at an unsafe location.

    Address: 9737481470

    Dear sir/Madam,

    I am writing to express my extreme dissatisfaction and concern about the behaviour of the bus conductor and driver of GSRTC Express bus, traveling from Tharad (vav) to Ahmedabad on dated 08/12/2024 at around 18:45 hrs. I boarded the above –mentioned bus From Mehasana. When reached nandasan, I requested the conductor to stop the bus at the designated nandasan bus stop. However, conductor refused to stop the...
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    D
    Divyesh_Bamaniya
    from Veraval, Gujarat
    Dec 3, 2024
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    Complaint Regarding Lost Luggage on GSRTC Bus

    Dear GSRTC Customer Care,
    I am writing to report that I accidentally left my luggage behind on a GSRTC bus on 02/12/2024, traveling from "Surat Central Bus Stand" to "Veraval".

    Details of the luggage:
    Description: Brown Coloured Foldable Study Table
    Relevant information:
    Bus Number: GJ-18-Z-9013
    Departure Time: 02:55 PM on 02/12/2024

    PNR : G[protected]

    Request:br...
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    M
    M trivedi
    from Upleta, Gujarat
    Nov 9, 2024
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    Unregular time and close route long time

    Address: Upleta

    Upleta depo, junagadh division, route upleta -jamnagar, permanent late bus

    Upleta to jamnagar 13-30, jamnagar to upleta 17.30 real time,

    Jam Khanbhaliya depo
    2 route permanent close before corona time
    (1) khambhaliya -junagadh 15-30
    (૨) khambhaliya-junagadh 16-30
    Via, gunda-bhanvad-jamjodhpur-upleta- dhoraji
    No any Friquincy to junagadh as above station
    Many time...
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    N
    Nishan Rupareliya
    Nov 4, 2024
    Dec 17, 2024
    This thread was updated on Dec 17, 2024
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    After Payment ticket not confirmed

    Website: Official Android application of GSRTC

    Amount Debited but ticket is not confirmed yet
    Reference number GS50358121 and Date of translation is 04/11/2024
    please reply my complaint...
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    P
    Pragnesh Raval
    from Ahmedabad, Gujarat
    Oct 16, 2024
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    Today morning I was travelling by my car near by osho over bridge before palavasna chokdi (MEHSANA) GSRTC BUS NO. GJ18ZT0622, accident my car damaged bumper during wrong over take, my car speed was nearly 20-30. not only that he overtake and try scaring me by by pushing BUS on the right side board on bus was AHMEDABAD TO PATAN time around 9.30am Morning,

    Generally, gsrtc bus drive are good in behave and controll speed, but this was a scary, experience and financial loss, as Ill have to repair my car, when I asked to drive in controll and take care, he told do whatever you can do
    Pl. Do needful and ensure should not happen to others
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      V
      Vishva katariya
      Oct 15, 2024
      Oct 15, 2024
      This thread was updated on Oct 15, 2024
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      Payment deduct but ticket didnt received

      Address: Ahmedabad

      I booked ticket from ahmedabad gita mandir to kutiyana
      date 02/11/2024, time 21:25 to 5:55
      seat 23a, 24w, 25w, 26a
      payment done through upi qr code
      upi ref no.[protected]...
      +1 photos
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      N
      nirpandy
      from Kapadvanj, Gujarat
      Sep 26, 2024
      Dec 17, 2024
      This thread was updated on Dec 17, 2024
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      SUBJECT:-we required Sarkhej -Motizer Bus Schedule time is 5.20 pm from Sarkhej

      Address: AT.PO.NIRMALI,TAL-KAPADWANJ,DIST-KHEDA

      તા :26/૦9/2024
      પંડ્યા પંકજ પ્રવીણભાઈ
      ગામ: નિરમાલી

      પ્રતિ શ્રી
      ડી સી.સાહેબશ્રી
      ગુજરાત એસ .ટી.
      હિંમતનગર

      વિષય : સરખેજ -મોટીઝેર-બાયડ બસનો સમય ૫:૨૦ રાબેતા મુજબ...
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      J
      Jayveer09
      Aug 20, 2024
      Aug 20, 2024
      This thread was updated on Aug 20, 2024
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      I paid the transaction amount successfully still I didn't received the sms/email for the ticket.

      UPI Ref No:[protected]
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
      Aug 20, 2024
      Updated by Jayveer09       Reference Number: GS47398216
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