Gujarat State Road Transport Corporation [GSRTC] Customer Care
Gujarat State Road Transport Corporation
Customer satisfaction rating: 1%
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813
COMPLAINTS

Gujarat State Road Transport Corporation [GSRTC] Customer Care

Gujarat State Road Transport Corporation

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Address
Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
1%
Complaints
813
Pending
0
Resolved
12
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Gujarat State Road Transport Corporation [GSRTC] related photos (164)

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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Gujarat State Road Transport Corporation [GSRTC] — vanoivadh to bhuj lait in avery days

 Prabhubhai r on Jul 21, 2017
Sirji namskar
Vanoivadh to bhuj bus all days lait aati hai or iska time bhi koi fix nahi hai so pls...sirji help kiji ea or is bus ko regular kiji ea ham 4/5 log jo compni me job karte hai hame roj badi dikkat hoti hai aane jane me bus ka time samkhiyali me evening me 6:30 kai lekin ye bus 7:30 ya 8 baje aati hai so pls sirji esko regular kiji ea or eska time fix kiji ea pls......
Complaint comments  Read comments Complaint category Education

Gujarat State Road Transport Corporation [GSRTC] — online volvo bus booking

 Monalijain on Jul 20, 2017
I was trying to book volvo bus ticket from baroda to ahmedabad for 20 july 2017 in 7:15 am bus... I made the payment for the same but later i faced an error and hence did not receive any booking details or message confirmation for ticket booking... I checked with gsrtc staff and they told me that i would receive a refund of the same and they suggested me to book another ticket... Thats why i booked another ticket for the same journey... However when i boarded the bus, i came to know that i had two tickets booked on my name... I fail to understand that how come my first ticket was booked... I had...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — refund due to bus breakdown

 paras2690 on Jul 20, 2017
Dear sir

Kindly refund my ticket amount 530 due to bus breakdown. My ticket details are as below.

I had tried from cancellation but it showed error cancellation time lapsed.

* gsrtc m-ticket * jamnagar to bhavnagar psngrname arvind kanani tripcode 1920dwkbvnslp15 pnrno : g16098393 jnydate : 19/07/2017 deptime : 23:00hrs seatno (S) : 1, 2 class : sleeper boardingpt : jamnagar pltform : txn password : amrxjuzh please carry your photo id during journey. T&c apply. * download android app https://goo.gl/cZ98pD

Kindly refund at earliest.
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — student pass jamnagar

 Sumeet Kateshiya on Jul 19, 2017
Sir, i am a saurashtra university student.
I have a express student pass jamnagar to rajkot.
Hear, jamnagar depot can not give a gurjarnagri express pass so what can i do???
In miniexpress buses are not allowed to my studemt pass in that case what can i do???
I go to stand incharge but he was not answer to me he said me mini buses are not allowed student pass so what can i do???
Please reply fast...
Thank you sir......
Complaint comments  Read comments Complaint category Universities

Gujarat State Road Transport Corporation [GSRTC] — 25 old route divert without specifc reason

 Dilip Dhruv on Jul 19, 2017
Gandhinagar city service route k6 to vasna (Ahmedabad) at 8.05 am is running since last 25 years. Suddenly route change to pethapur to vasna since one month

Due to this change daily passanger of k6/saibaba/g-6/24 char rasta/ all passanger about 20-22 are not getting the bus.

This old route is full of passanger but sudden decision of bus to be start from pethapur which is not having 5 passanger still getting the bus & if st deppt bus to be start from there there are so many buses starts from sector -28 at that time they extend that instead of our single bus....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — corrupation not stop still government driver and conductor

 Ashok Prajapati on Jul 15, 2017
Date 15.07.2017.
Bus name: mandvi to tharad
Parcel : mundra to suigam (Kharek 5kg)
As per rule government i had taked ticket. Now driver not tekan parcel. Conductor agree with tekan but provide extra 50 ruppes now this is in india corrupation. Finally i ahve no any idea for parcel is most important to place. So i have compliant to bus station mundra and driver take 50 ruppes and gone.

I want my fir on driver and conductor....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — dosnt getting bus regular

 roshni u patel on Jul 15, 2017
Now a days all bus of palsana to surat is not available after timing 5-00 pm and it not come till 7 oclock we all are employees of gov. Of gujarat. Need bus at time 5-30 for reach to surat.. Palsana is developed as a taluka.. N it has no any transports service. We have compain abt it at surat depot bt they dont give a respose abt bus. They say us that compalin to ahmedabad ofc. Plz needful action for us and help to all passenger.. Also need to say that palsana has a school and students also wait for bus atleast 2 hrs at evening.....
Complaint comments  Read comments Complaint category Other

Gujarat State Road Transport Corporation [GSRTC] — Volvo seats damaged.. Overhead light not working

 abk638 on Jul 14, 2017
The seat that i reserved is damaged. I am neither offored an alternate seat nor a solution. The overhead lights are not working which has turned my travel time into waste. Such a pathetic experience with gsrtc. Why can't they offered quality goddamn it!!!

Pnr g16035898
Ticket id : orps4a
Order id : 3495365133
Trip id : 1731nhrnrsrtv46:10854:1:2...
Complaint comments  Read comments Complaint category Travel & Vacations

Gujarat State Road Transport Corporation [GSRTC] — Rendering ticket with wrong destination

 Kinnari Dhruve on Jul 13, 2017
We are traveeling gsrtc bus no. Gj 18 z 2105 pali to ahemdabad, we asked tickets from ambaji to ahemdabad geetamandir bus stop, but conductor had given to ranip, saying that both tickets charge will same, and it doesn't matter. At idar shift had changed, new conductor demand to take another ticket from ranip to geetamandir bus stop. We have to bear extra amount...
Complaint comments  Read comments [1]Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — New mehsana depo hafta vasuli

 Raaz1289 on Jul 13, 2017
Hii
Myself riyasat
I have been travelling to ahmedabad and our bus stops at mehsana new depo
When i go for toilet there a person ask me 10 rs for using the depo toilet.
I complaint to the tickiting personells but they were too insisting to vasul hafta for toilet.
I told where is itvwritten to give money for it
They told the depo belongs to private company so if it belongs to private company why do you stops bus at that place and is govt too poor to take money for toilets
On one side mr modi have vission for saychalya and you gsrtc mehsana forces...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — New bus arrangement

 Ishan Vaghasia on Jul 12, 2017
We are students of government engineering college, sector-28, gandhinagar. Our college timing is 10:30 to 17:15. We are travelling through your bus regularly in the evening on sarkhej gandhinagar route at 17:30 & 17:45 from sector-28. Nowadays you have stopped bus service on 17:30 and 17:45 too. Now new bus is available on 17:15 but it is not sufficient for us to reach sector-28 on 17:15 as our clg ends on 17:15 amd morover our college is 2kms away from sector 28 bus stop.
It is our humble request from the college students to start new bus from sector 28 or geb on 17:30 or 17:40....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Male seat booked beside female seat

 akon smith on Jul 9, 2017
Respected Sir,
I am Dulari Ahalpara and have booked a ticket from Junagadh to Bhuj as a female seat on the date of 09/07/2017. My PNR no. Is G16027096. I have booked the ticket as female seat and a male person booked seat besides me and on complaing to the conductor the conductor said "We cant help you, there is nothing like male female now a days and any person having ticket can travel beside you".

I also talked with bus depo inquiry and they too gave same reply. I request you to take legal action regarding this and only female can travel beside female booked ticlet at...
Complaint comments  Read comments Complaint category Travel & Vacations

Gujarat State Road Transport Corporation [GSRTC] — Conductor sleeping during the journey

 Yog3sh on Jul 8, 2017
Hi Team,

It seems that the conductors of the Gsrtc buses have a lot of workload because while travelling to dhule from surat the bus conductor fell asleep after the hault near songadh for lunch, for me this was a scary thing I thought the driver must also be feeling sleepy. So I woke up the conductor and asked him to check if the driver is feeling sleepy to which the conductor did not even bothered to listen to me and again went back to sleep.

I would like to bring this to your notice because this something extremely serious as the driver is not only responsible for...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — About ticket issued or cancelled

 Kinchit on Jul 7, 2017
I have booked ticket of ambaji to navsari for tomorrow 8.7.17. My ticket has washed in rain somehow, the ticket no. Is visible but other info is rarely visible. We visisted navsari depot for reissue tickt by tecket no. Or cancell it. But they sai we can not do it. We go to higher dept but they said to take new tickt. Its not a solution. Pls solve it....
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Not accepting 10 rs coin

 srmodi1212 on Jul 7, 2017
My name is shivani modi & i am traveling from karjan to vadodara everyday through public transport. Today when i gave 10rs. Coins to purchase a ticket from conductor he refuse to accept and asked me to leave the bus on the way as i was not having any other currency notes to give. Although other passenger objected so he let me travel till vadodara city but he said no one accept these coins not even bank. It happened around 9:00 am. I was not able to note down bus number when i was dropped as it was covered with barrier at back side.

Kindly help me out with it as i am facing it every...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Bus conductor Misbehave

 Jhamn singh on Jul 6, 2017
Gj 18 y 9860 bus number
Bus condactor Misbheive with me. He gives m lot of abuse and say to me I don't gives u journey ticket.. U gives me journey charge. And silenty sit down on ur seat. My journey is sanchore to dhorimana today dt 06:07:2017 in the morning. I am so unhappy and not going other time in Gujarat roadways bus. Because I m not satisfied with ur service. Bcoz ur bus conductor doesn't know to best service provide to passenger....
Complaint comments  Read comments [2]Complaint category Banks

Gujarat State Road Transport Corporation [GSRTC] — No bus stand

 margeel on Jul 5, 2017
I am living in chani gam VADODARA and a college going studenr so has to travel to college by bus.
There very low frequency of local buses from channi to vasad .
So we all have to stand for a long time to get the bus and even very less no of local buses stop at our place.
We don't have a bus stand so if there is rain we all get wet.
So aleast increase the frequency of buses and create a stand so we all can wait there for the bus.
Please do a needful quickly.
Even the paass for the students have a hectic procedure.please do it online payment as well so we...
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — GSRTC E ticket Refund

 Mayur 1441 on Jul 5, 2017
My complaint is that I booked E ticket from GSRTC website. My date of Journey was 23/06/2017 from Palanpur to Surat . My PNR no. is G15903073 and trip code is 1802PLNVPISLP15. My total bus fair is Rs. 1220/-. My Journey time was 18.00. On my travel date, I reached Palanpur bus station at 17.00. and inquired about my bus from depo incharge of Palanpur bus station. But depo incharge told me that my bus which you have booked was not come for some technical reason. Considering above facts and circumstances, I hereby request you to please credit difference amount of bus fare in my bank account online...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — About non stop bus at stand given

 Nayi Paresh Ramabhai on Jul 4, 2017
Respective sir,
Here i am complaining about the not stop bus at bus stop which is given i was waiting for bus at sola bhagvat from where sharkhej unjha bus daily pass between 5 to 5:15pm but today 04/07/2017 this bus was not come to stop and passed away i called for complain about this at unjha depo but they not gave me any reply
So it's my humble request to you to give me a satisfactory reply and i it's not first time with me it's being three time to me and above i complaint to unjha depo about this but they not given me any satisfatory reason to not stop at sola bhagvad...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Booked seat but bus is not coming at Stop

 mayur maheta on Jul 4, 2017
Booked seat but bus is not comming
Hello sir

i have online booked bhuj to junagadh sleeper bus(21:10) on 3 july 2017 but bus not coming at Madhapar bus stop so i want to refund back so what is process for this . i try with online on GSRTC site but it said time is over for cancellation so what is the process of this . i hope you will give reply me as soon as possible.

My PNR Number : G15993041
Destination : Bhuj to Junagadh(Jakhau to Junagadh bus route)
Date : 3 july 2017
Time of bus : 21:10...
Complaint comments  Read comments Complaint category Public Transportation

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