Gujarat State Road Transport Corporation [GSRTC] Customer Care
Gujarat State Road Transport Corporation
Customer satisfaction rating: 2%
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1001
COMPLAINTS

Gujarat State Road Transport Corporation [GSRTC] Customer Care

Gujarat State Road Transport Corporation

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Address
Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
2%
Complaints
1001
Pending
0
Resolved
16
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Gujarat State Road Transport Corporation [GSRTC] related photos (214)

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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Gujarat State Road Transport Corporation [Gsrtc] — e ticket refund - gsrtc

 Shaikh zaid on Oct 22, 2017
My complaint is that I booked 6 E ticket from GSRTC android app. My date of Journey was 21/10/2017 from Saputara to Surat in express class. My PNR no. is G17217668 and trip code is 1500PNASRTEXP51. My total bus fair is Rs. 810/-. My Journey time was 10:05 p.m. On my travel date, I reached Surat bus station at 9:30 p.m. and inquired about my bus from depo incharge of Surat bus station. But depo incharge of Surat told me that express bus which you have booked was not come for drivers was on stricks in maharashtra. He told me that you would claim refund of full refund amount of bus fare from GSRTC...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — reservation seats issue

 Ashish Daudani on Oct 22, 2017
Reservation seats not mention in advance
So that public not aware of which seats are booked

While we had asked for reserve seat he told that seat is not reserve.

At the time of getting ticket he told us that seat where we seat is book

and he told us to change seat

All seat is full now.when we ask him first time for reserve seat at that time all seat was not full

Request to take action

Bus route : Mahuva to Anjar
Date: 22/10/2017 8:00...
Complaint comments  Read comments Complaint category Travel & Vacations

Gujarat State Road Transport Corporation [Gsrtc] — higher ticket charge

 Nirmesh Shah on Oct 21, 2017
I am traveling from Geeta Mandir to Ahmedabad bus no GJ 18 Z 0946 on 21st october 2017 at 10 pm.I have been given ticket from Ahmedabad to Gandhinagar at Rs 37/-

It also shows the distance on ticket 44km

Which is wrong.

I must need clarification.

There is no way that between two station 44 km is the diatance

I felt as if I am being cheated by government officials...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — issue with reservation

 Ani'ruddh Bhatt on Oct 21, 2017
I'hv use app which is on play store name GSRTC booked 3 ticket worth 405 from Modasa to Vadodara.money deducted from account but did not get any confirmation email or message regarding reservation.

Please Solve this issue ASAP.i'hv also generated support ticket on GSRTC support. But they told me to call on help line number which I tried more then 15 time but did not get through.

Support ticket number [#882817]...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — non stopping of gsrtc bus at chitariya (pal)

 hardikkatara on Oct 20, 2017
Sir,
My village people facing hardship due to irregular gsrtc servives at my village.

I want to get information on following points.

1. Kindly intimate the list of bus routes sanction to stop at chitariya. (With time table).

2. Out of above list, list of bus routes actually stop at chitariya. (Time wise)

3. Out of 1, list of bus routes not stopping at chitariya with detail reasons for each route...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — bus timing incorrect online

 Champs Rajput on Oct 19, 2017
Respected sir,
I have booked online bus from surat to unjha, bus route was selvas to patan. Arrival at surat timing​ mentioned at online is 9:00 pm but actually bus arrived on 11:00 pm. After discussion with conductor and other people we come to that bus actual arrival time is 11:00 pm only. So we are requesting that please correct timing online...
Complaint comments  Read comments [1]Complaint category Other

Gujarat State Road Transport Corporation [Gsrtc] — bus delay by 1 hr

 manal modi on Oct 19, 2017
* gsrtc m-ticket * amreli to ahmedabad central busstand psngrname manal modi tripcode 2100jfdksngjr47 pnrno : g17181313 jnydate : 18/10/2017 deptime : 23:00hrs seatno (S) : 30 class : gurjarnagri boardingpt : amreli pltform : 8 txn password : dmatafwp please carry your photo id during journey. T&c apply. * download android app https://goo.gl/cZ98pD

I have online book mg ticket where i am informed that bus timing is 11 pm... As a proof i have above past message which i received from you.
It is 11:40 and still bus not arrived.

I am expecting satisfactory answer...
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — misbehaviour of driver and lake of management

 Vishal Mokani on Oct 18, 2017
I had very bad experince with gsrtc today..

1. Bus came late for 2 hour and when i asked to inquiry counter, got veru rude answer to wait bus.
2. There is no condctor available im bus.
(Vadodara - amreli 1:30 18/10/2017)
3. Bus has some technical fault due to people got stuck and face many problem due to bus got late.
4. When i reached my place, i asked driver to stop bus, but he didn't gave me any reply and continue drivr but to the bus station, while every bus stop on the spot where i have asked him to stop bus and let me down from bus.
(Driver...
Complaint comments  Read comments Complaint category Travel & Vacations

Gujarat State Road Transport Corporation [Gsrtc] — bus conductor is too rude with whole bus passengers

 rinkal aslaliya on Oct 18, 2017
I was travelled from ahmedabad to amreli in ahmedabad jafrabad bus route in diwali time on18th oct 2017, i already had reservation so i can easily travel, but there is no way to easy travel and conductor they dont know how to manage customer whole bus is packed from there is reservation or without reservation, conductor didnt manage any customer just roudly said that you carry that much of luggage and seat in the bus n all this is our luggage and we reserve our seat so we can easily manage but it is not like that it is worst service of gsrtc while festival need changes in this and please teach some...
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — to refund our money

 Yash0358 on Oct 18, 2017
Pnr no. - g16928421
Ob reference no.: gs4324676
Seat no. - 19, 20, 21, 22

I have booked 4 seat for baroda to shirdi on 3/10/2017. The booking has been done online and payment is already done by online payment.
We have to go on 18/10/2017, when we reached bus stop they said for the reason of strick at maharashtra no bus is going to shirdi, but our payment has been done.
So we want our money back.
Other details are in this attachment, the pick of ticket.
Thank you,
Wish you will refund our money as soon as possible...
Complaint comments  Read comments Complaint category Banks

Gujarat State Road Transport Corporation [Gsrtc] — bus not to working properly

 shailesh parmar 1023 on Oct 18, 2017
Botad st depot thi 6.00 am botad to dahod bus nikali gai che pan jeno time 13.45 pm pochvano time che pan hal 4.30 vagya hova chata pan hal bus pochel nathi hal dahod st bus depo number 02673-220246, 02673-220043 banne number per call karva chhata pan upadta pan nathi to respected sir how can i track the bus and ketla vage pochse jeni jan karva vinanti...
Complaint comments  Read comments [2]Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — bus name changed and improper reservation chart

 sidcc01 on Oct 18, 2017
On 18th october, i have booked ticket online in baroda - junagadh bus at seat no 3 from vadodara to go to rajkot and this bus is replaced by vaghodiya - junagadh. After bus is departed conductor says that my name is not showing on reservation chart. So i have came back to bus depot and asked in inquiry about bus so they said that bus is departed and vadodara - junagadh is replaced by vaghodiya - junagadh so i said that reservation chart is not showing my name so they said that you had to came here before bus departed for confirmation. I am not responsible for any other confirmation process after...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — refund rs.439 excess payment

 R M Kandhari on Oct 18, 2017
Rs.439.00 was spent on your SBI Card no. ending XX7744 at GUJARAT STATE ROAD TRA on 17 Oct 17. Remaining credit limit: Rs.271, 018.82 Rs.439.00 was spent on your SBI Card no. ending XX7744 at GUJARAT STATE ROAD TRA on 17 Oct 17. Remaining credit limit: Rs.271, 457.82....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — misbehave of driver

 Pradeep Trooper on Oct 18, 2017
Respected sir,
The driver of bus no gj 18 y 5585 of ahmedabad to dahod route sleeper bus, refused to board the bus even the bus was had enough space to stand. He allowed a lady to board the bus and told others to step out. He even misbehaved saying "if you don't step out of bus, i drop you in middle of ahmedabad to umreth". He regularly do this with other passengers. Kindly take strict action for such behaviour towards passengers. Incident day 18 october and time 08:24 am....
Complaint comments  Read comments [2]Complaint category Other

Gujarat State Road Transport Corporation [Gsrtc] — bus not stop at iscon

 Umesh Bavaliya on Oct 18, 2017
We have confirm reservations in amreli ahmedabad bus with name umesh bavaliya and mansi bavaliya for seat no. 29 and 30. We wave hand to bus at iscon as it is nearest bus stop for us. The bus was almost empty, driver saw us, laugh at us but not stop the bus. Is this your way to handle customers. We spend 234 rs and more than half an hour for waiting bus. Please refund my money and do needful. Pnr no. G16997757...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — payment received but booking was not confirmed

 Bhaliya mahesh on Oct 17, 2017
I have booked ticket online from mahuva to vadodara sleeper coach on 17th october 2017. On that time 288 dedcute from my account but booking not comfirm and i do not get comfirm booking on this and also refund of that money.
Pls help as soon as possible to resolve my problem.
I have book ticket from gsrtc mail id. :maheshbhaliya27@gmail.com
Pls give me response asap....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Gujarat State Road Transport Corporation [Gsrtc] — not cancelling my booking & not refund my money

 Ashish Tadvi on Oct 16, 2017
I was advance booking on friday ahmdabad to modasa (16-10-2017)
Bt my planing had changed so i had cancelling my booking bt on gsrtc.in nt msg any mail & no. Or even print out me txn password or customer care have nt responded till monday so my time over for cancellations & today they have replying nt possible it...
So i haven't any fault
The service & response r so bad & nudlly by government...
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls

Gujarat State Road Transport Corporation [Gsrtc] — quality of bus

 Kalpesh Vasavada on Oct 16, 2017
Although there is huge rush every day out dated or unusable bus is provided.
Many complaints given to st depo but due to any personal reason or partially old and unusable bus is provided in rout of junagadh to talala. (Gir)

Nearly 70 to 80 nos. Of employee and daily wagers are travelling by this rout..
You are requested to provide proper quality of bus so the journey can be safe on time and costumer does not have to approach private vehicles or travels..
My contact no is as under for it reference.
M 9913954999
Kalpesh vasavada....
Complaint comments  Read comments [1]Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — i have booked tickets but not receive msg or by mail and deduct my money

 Marmik Patel on Oct 16, 2017
Dear sir i have booked my three tickets bapunagar to talaja doj:20/10/2017 friday
Sheet no. 3, 4 &22. Deduct money but not receive msg or by mail ticket. How do you do please help. Mo. No. 8905599496
What do you do this matter please help. Please find attached my trip code sheet no. Gsrtc give me suggestions on this metter and improve your system
Regards
Marmik patel...
Complaint comments  Read comments [1]Complaint category Business & Finances

Gujarat State Road Transport Corporation [Gsrtc] — no bus arrival on time on 03:30 am to 05:30

 jaymisha c patel on Oct 16, 2017
My name is chirag patel my journey date 16/10/17 on 03:30am i have booked two tickets boarding from bharuch zadeshwar x to vapi and trip code 230dhdvpiexp51 pnr no g17120848 but bus was not reached till 05:30am so i confused after i have decided to leave station during many times i contect bharuch depo but phone not pick up and also contect toll free no 1800233666666 but phone taken in other side and me contect by bus driver/conducter so please give me refund. Do need full, chirag patel my contect number-7226992668 from zadeshwar, bharuch...
Complaint comments  Read comments Complaint category Public Transportation

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