Gujarat State Road Transport Corporation [GSRTC] Customer Care
Gujarat State Road Transport Corporation
Customer satisfaction rating: 2%
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1969
COMPLAINTS

Gujarat State Road Transport Corporation [GSRTC] Customer Care

Gujarat State Road Transport Corporation

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Address
Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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1247
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526

Customer satisfaction rating
2%
Complaints
1969
Pending
0
Resolved
33
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Gujarat State Road Transport Corporation [GSRTC] related photos (461)

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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Gujarat State Road Transport Corporation [Gsrtc] — worst service at bhuj n nakhtrana

 Hitesh Kapta on May 19, 2019
Today I was travelling from Mata na madh to nakhtrana. From. Nakhtrana bus was to depart at 1.30 pm instead it started at 1.40 pm
Driver is answering time is of 1.30 pm ### tym was 1.40 pm
Than refilling tank. All this to be done before.
Than again at Bhuj I arrived at 3 pm
I asked at enquiry counter when will bus for gandhidham, but all giving vague answers, in 5 - 10 min.
No one at enquiry counter at Bhuj was bothered to answer properly.
Please raise issue who is sitting at enquiry counter...
Complaint comments  Read comments Complaint category Other

Gujarat State Road Transport Corporation [Gsrtc] — misbehaviour of bus conductor

 bhavin6050 on May 18, 2019
Dear sir/madam

today (18may2019 - morning) my parents traveling from new morbi to dabhoi by bus morbi-kawat.
i book 2 tickits online for that . beging of jurny from morbi conductor misbehaviour with my father for why not come in bus stand instad to 2nd bus stand. ( 2 bus stop in morbi . depo and housing. ). its not complsery to go in bus stand as we traveling always from 2nd stand housing. also not mainsioned pikup point in e-tickits.

after complite 80 km jurny that conductor asking for id proof to my father and mom becous of e-tickits. i undertand its rulse...
Complaint comments  Read comments Complaint category Travel & Vacations

Gujarat State Road Transport Corporation [Gsrtc] — time management

 Dhruv Mistry on May 18, 2019
Bus timing of gandhinagar sanjali is 2 pm which is specified in routien and also on red bus on date 18/5/2019 but the bus is still not here and it's 3pm the inquiry box is not answering properly and asking us to wait from last 1 hour.

There is no proper time management not any one is not giving any propper answer not even nagrik suvidha kendra

As it is Summer and due to very much croud on gandhinagar depo and I'm proper condition of sitting, it is very hot here temperature Is verv much in this month of May so we are really frustrated here and lost our hope of reaching...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — overloading of bus

 Nikunj Devani on May 18, 2019
Bus name : Deesa to Surat, i am doing travelling right now in this bus what i see that bus is loaded by conductor and manage to seated in bus gallery this is uncomfortable to me that at least in the reservation bus this should not be done. why we are per-reserving seat because of that we can get possible facility and what your crew is doing liked this, so please try to improve this one as possible as!!...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — passenger pass not issued due to non availability of application form

 Radheshyam Sadhu on May 17, 2019
At dhrangadhra st bus depot, 363310 dist surendranagar, official refused to issue new st bus pass for one month as per scheme of st corporation gujarat .from dhrangadhra to halvad on dated 15/05/2019 at 15:30 PM .with reason there are application form is not available at this st bus station.
Please confirm is it true or false ? Why application form not available at st bus depot dhrangadhra.
Radheshyam[protected]...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — passenger pass not issued

 Radheshyam Sadhu on May 17, 2019
At halvad st bus depot, 363330 dist surendranagar, official refused to give st bus pass .on dated 15/05/2019 at morning 11.00 am .he say as no such types of service available at this st bus station.
Please confirm that why issuing pass service not available at halvad st bus depot. He also suggested me to go at dhrangadhra st depot because at halvad bus station is not authorized for issuing such type of monthly passenger pass.
Please confirm is it true or false?
Radheshyam[protected]...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — ac not working in gsrtc volvo

 Suchit 4594 on May 16, 2019
Dear sir/ma'am,
I had booked 4 tickets of ac volvo from bhavnagar to rajkot.
However the ac has not been working in the bus since the starting of journey and no action has been taken.

Even though i had paid amount for ac bus i felt like traveling through regular non ac bus.

Here's my details:
*gsrtc m-ticket*bhavnagar to rajkot busstand (Shastri medan) name: atul saxena tripcode: 1115bvnrjtac45 pnrno: g26995838 doj: 10/05/2019 deptime: 11:15hrs seatno: 15, 16, 17, 18 class: ac luxury boardingpt: bhavnagar txn pass: 7zvffasm...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — refund money for not get any confirmation.

 snv.jan on May 16, 2019
Yesterday, i booked ticket from kamrej x road to ahmedabad ctm.
My gsrtc ob reference number is : gs8223128

After make a payment of rs.871 from credit card, it redirect back on gsrtc site and show again same gsrtc ob reference number gs8223128 and continue button. So i again click on continue button and make a second payment. It redirect back with success page.

So please refund my first transaction payment amount....
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — misbehaving with a girl at midnight

 Priyanka vir on May 16, 2019
Myself priyanka solanki.. I was only one ladies traveller left to gandhidham from rajkot. Bus left from rajkot @7 p. M date 15 may 2019... Please rectify who is conductor... I am traveling first time to gandhidham... So i book ticket one day before only for gandhidham... After reaching gandhidham i just asked him to help me for oslo circle.. I asked if bus will stop at there or not he said yes that's why i sat and wait meanwhile i check on google map, distance was showing just 5 min to oslo circle from gandhidham bus stand... He came to me and asked me to show ticket again and then he demanded for...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — patan-dahod bus not stopping @ vankanala pick up point. santrampur

 So Mil on May 15, 2019
Gsrtc patan to dahod gurjarnagri bus no gj 18 z 1514 is not stopping at vankanala stop of santrampur for pick up. As per approved pick up points vankanala is also pick up points for all the express/local bus.. But then also today patan to dahod bus has not stopped at vankanalapick up point. So please take actions against driver/conductor & inform me about the action taken....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — refund money for not got any confirmation

 Dharmesh Khasiya on May 15, 2019
I have try to book ticket 11 jan 2019 but i have try 2 time but money is deduct but not got any confirmation via mail or text message.
After i have call to gsrtc call center but his employee tail me try to book ticket tomorrow because of currently server is down so all of you facing same issue.

My ticket gsrtc refrence number :g24421232 and g24432907

After i have raise ticket in gsrtc portal erefund help desk my raise ticket number is 581888.

I have talk with call center and call center employee tell me try to talk bus depo manager and convience...
Complaint comments  Read comments [1]Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — refund booking amount

 dilip kathad on May 14, 2019
મેં તા.12.05.2019 ના રોજ આપના પોર્ટલમાં વલસાડથી વિસનગર જતી બસમાં સમય રાત્રે 9:50 માં અંકલેશ્વર થી ગાંધીનગર જવા માટે ઓનલાઇન ટિકિટ બુક કરાવેલ જે બુકિંગ થતા જી.એસ.આર.ટી.સી. તરફ થી નીચે મુજબ નો મેસેજ આવેલ
*GSRTC m-Ticket*ANKLESHWAR GIDC to GANDHINAGAR Name: Dilipbhai kathad TripCode: 1830VLDVNGSL30 PNRNo:...
Complaint comments  Read comments [3]Complaint category Credit Cards

Gujarat State Road Transport Corporation [Gsrtc] — I am complaining about my ticket booking

 Divya rout on May 11, 2019
I have booked a volvo bus in gsrtc app from baroda makarpura stand to ahmedabad nehrunagar from my hdfc bank debit card. But after success transaction with ref. No.[protected], the ticket has not been booked or confirmed but from my account the payment has been cut.. Kindly suggest when will i receive my money to my account back. Now i have checked my gsrtc app for viewing ticket booked, its showing failed with ref no gs818073....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — reg. non received refund for cancellation ticket.

 chkoo on May 11, 2019
Sir,
I have already booked my tickets from bechraji to ahmedabad on 18.02.2019 for doj for 19.02.2019 and other was from ahemdabad to bechraji on 18.02.2019 for doj 19.02.2019.
Due to one tickets was wrong booked on 18.02.2019 from bechraji to ahemdabad. It was cancelled by me on 18.02.2019 i received message from gsrtc. Message is as under.
*gsrtc m-ticket* ur seat cancellation confirmed; doj: 19/02/2019, trip code; 0600bchpgdgu47, pnr no. G25288800, seat no.16, 17, amt. Refunded rs.133.00.
I contacted to sbi credit card department. Till to day i have not received any...
Complaint comments  Read comments [1]Complaint category Credit Cards

Gujarat State Road Transport Corporation [Gsrtc] — bus not stop for passenger on regular route

 kalpeshr on May 11, 2019
Dear sir,
Every day i updown from dakor to ahmedabad and i have valid pass for it. Yesterday we all are standing for a bus at night from ahmedabad hathijan (Ring road) there is 15 more passanger with me who already wait for same bus bus number gj-18-y-4103 bus regular stay or stop on station but yesterday driver coudn't stop bus for passanger and in bus route this bus stand is clearly mentioned then why shoud he didn't dtop the bus date and time[protected]:01 at night...
Complaint comments  Read comments [4]Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — bus holt

 Navalsinh Parmar on May 11, 2019
આજ રોજ હું અને મારો મિત્ર અમદાવાદ થી સાપુતારા જવા રાણીપ થી A.C કોચ બસ માં બેઠા રાત્રે 1:00 વાગ્યે કરજણ ખાતે આવેલ ગુરુકૃપા હોટેલ માં બસ હોલ્ટ થય... ઉતરી ને જોતા GSRTC ની 10 થી વધુ બસ પડેલી હતી. અમે જમવા બેઠા મારી બાજુ માં 10 થી 15 GSRTC ના કર્મચારીઓ પણ જમવા...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — issue with limbdi, gujarat depo. regarding taking more price product then mrp

 anand savani on May 10, 2019
Hello gujarat depo.

I want to share one serious common man' issue that i have faced today at limbdi gujrat depo.

I have ask shop keeper to give me kaju drakh ice cream of vadilal brand. He said that you need to pay 35 rs. Then i have just check mrp & it was 30 rs. On product. I have asked him that why are you taking 5 rs more?. Then he said that we are talking 5 rs more for freezing products in refrigerator. Then i have explained him about meaning of mrp. Then he started talking in other direction with me. He said that i don't want sell my product to you. Then i have...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — bad behavior and don't accept my ticket.

 Antara Kannar on May 10, 2019
2 days ago. I booked ticket from redbus app for 10th may 2019 at 00:15 am in st bus ac sleeper. The bus arrived time is 00:15 am and thethey reached at 01:28 am. When they reached at nahru nagnagar what i booked for i ask for the my reservation then driver and conductor of that bus just check and said that in our paper my was not. That time i have a ticket, i have confirmation message and also have the mail from the redbus. But they don't allowed me to enter and sit on my seat. And the behavior of them is very bad with me. The people stand there are also said that what they are doing is wrong. And...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Gujarat State Road Transport Corporation [Gsrtc] — consistently late pick up service by 1 hour

 BhBharuch on May 10, 2019
Dear sir/madam,
I am writing this letter to you regarding consistently late services of gsrtc buses. I have travelled recently in busese from bharuch (Zadeshwar) to surat (Central bus stand) at times 10.30 am and 10.05 am.
The bus arrived late by an hour for both the durations.
I am really disappointed by this service as having paid the ticked in advance still the service is not at all close to be satisfactory.

I request you sincerely to please look into the matter and work immensely in correcting time tables as both the times my money to buy the ticket vent...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — i have job pass but they said take ticket,

 Nick673 on May 9, 2019
I have monthly pass and running from 2 month.
Suddenly, yesterday conductor said your id card have not stamp on photo.
So that is not my problem, actually i given money & issue i'd and pass.
From 2 month they accepted my id card & suddenly said your id is not valid, you have to take ticket.
So that was wrong thing did by valsad bus depot service.
Take action or i go for higher officer for this things.
I have trust in consumer forum..
My number [protected]
Please take action for another peoples also. Jai bharat....
Complaint comments  Read comments Complaint category Public Transportation

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