Gujarat State Road Transport Corporation [GSRTC] Customer Care
Gujarat State Road Transport Corporation
Customer satisfaction rating: 2%
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1415
COMPLAINTS

Gujarat State Road Transport Corporation [GSRTC] Customer Care

Gujarat State Road Transport Corporation

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Address
Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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860
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398

Customer satisfaction rating
2%
Complaints
1415
Pending
0
Resolved
23
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Gujarat State Road Transport Corporation [GSRTC] related photos (321)

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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Gujarat State Road Transport Corporation [Gsrtc] — online reservation.

 Mrinalini Goyal on Jun 18, 2018
I took online reservation to & fro from Navsari to Junagadh on 4/6/18. I got PNR-G20572109 dtd.7/6/18 for nvs to jnd &
G20572110 dtd.8/6/18 for jnd to nvs but when I arrived to take bus from jnd on 8/6/18 at 5 pm, it was informed that my reservation hasn't confirmed. Sir, this disturbed me as my account was debited & then also I didn't get my seat.This was Gsrtc site problem & I suffered.Till date I haven't got the refund of Rs 370/-....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — bus availability

 Minaz13 on Jun 17, 2018
I have booked bus 20 days before rajkot to vapi. Today i. E. On 17 th june, 2018 i reached bus depo to catch the bus. I got to know after 1 and half hour waiting that bus had not attneded rajkot bus st. I got refund of ticket but what about inconvinience caused? I did not got any other bus except this. It was horrible experience in gsrtc till date. How come i trust and rely on services of gsrtc any more?...
Complaint comments  Read comments Complaint category Other

Gujarat State Road Transport Corporation [Gsrtc] — reason of student feature and people survive - deficiency of government transport

 ishawrbhai on Jun 17, 2018
Dear sir
Hope u doing well

Myself - ishwar bhai tandel
Village - bhat
Taluka - gandevi
Dist - navsari
396310

Since last one year my village people facing same problem again and again

In the time of journey there is no bus on stand by at depo area,

Many students, employee, worker, business people daily traveling from my village to nearest city bilimora, amalsad (15-17 km far)

Reason to lack of bus and vehicle / trasport facility many students left their education, many people loose...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — 5:15 —

 Vihol Narendrasinh on Jun 16, 2018
માનનીય સાહેબશ્રી વિસનગર ડેપોની સાંજે 5:15 ના સમયે ઉપડતી છેલા કેટલાય વષૉથી ચાલૂ સિધપુર-માણસા-રબારીકૉલૉની બસને બંધ કરી દેવામાં આવી છે આ બસ વિદ્યાથીઁઑ માટે ખૂબ ઉપયોગી હતી તેથી આ બસને ઝડપી ધોરણે ચાલૂ કરાવશોજી.
તેમજ વિસનગરથી સવારે 9:20...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — wrong route online ticket book app and website wrong

 Dahyabhai Chaudhari on Jun 16, 2018
Dear sir,

Me 1 day ago online tikit book. Ahmedabad to tharad via mehsana palanpur. Tikit online booking time rout show ahmedabad (Mehsana, palanpur) to tharad.
Today bus routes wrong ahmedabad via radhanpur tharad way?
Pleas your online booking app and website properly update.

*gsrtc m-ticket*ahmedabad paldi to tharadname:dahya chaudharitripcode:1500abdtrdexp51 pnrno:g20756532 doj:[protected] deptime:15:10:00hrs seatno:17class:expressboardingpt:ahmedabad paldi txn pass:qqhd4y6p. Pls carry ur photo id during jrny. T&c apply.

Regards,
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — I can't get refund for failing ticket booking

 Hãrdîk Pãtel on Jun 16, 2018
Dear sir,

I have booked e-ticket from mahesana to bharuch which is of 8:45 pm night from

Gsrtc online ticket booking on 13/06/2018 and after submit option from gsrtc site

Amount of bus fare rs. 201/- is being debited from my sbi bank account but i did not

Get e-ticket. After this i dialled gsrtc no.[protected] and i was being told that

Refund will be not deposited in my sbi bank account, however till this week.

My ob reference of bus from mahesana to bharuch was gsrtc23988 nd trip code & pnr number i don't...
Complaint comments  Read comments [3]Complaint category Credit Cards

Gujarat State Road Transport Corporation [Gsrtc] — sailvassa to dhule bus 3 hours late and no answer to valsad depo

 JayDelwadia on Jun 15, 2018
15/06/2018
Mene apna ticket book karaya tha.
Seat number 21, 22
Valsad depo time 9.05am
Par bus 4 hours late aayi.
Valsad depo me kitni bar puccha bus kab aayegi koi answer nahi mika.
Silvassa se valsad aane me sirf 2 hours hote he bus 6 hours bad aayi.
Meme ticket book karaya tha isliye me
Dusri bus me nahi beth paya.
Aur muje vyara jana tha aur mera kam
Bigad gaya.
St ki asi service k karan hi log
Private bus me jate he.
Muje iska answer 5 days me chahiye nahi
Muje jabaran aage ka rashta...
Complaint comments  Read comments Complaint category Public Transportation

GSRTC — gsrtc

 jaydeeplumbhani on Jun 14, 2018
Chor chhe aa loko chor.
Mera rupiya pachha j nathi apta.
Sms k mail nathi avyo a mate complain karie to buddhi vagar na avo reply kare k bus time par hati.
Chor chor chor
Mahan chor chhe.
Call centre vada phone nai upadta ane upade to kapi nakhe.
Depo manager k mane kai khabar na hoy ane call centre na officer k depo manager reply apse.
Bekar chhe
Tamara aa badha natak bandh kari dyo online service bandh kari dyo....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — songs displayed in vikas route bus in ahmedabad on lcd screen

 Ncb123 on Jun 14, 2018
I am regular traveller of "Vikas Route Bus" from Ahemadabad to Gandhinagar. The Video Songs Displays on LED Screen put in the GSRTC Buses are not suitable for general public. Almost many times Volgure kind of songs are displayed on the screen, which must be stopped with immediate effect.

In case of Public Transport, either some kind of National Songs or the decent songs should be displayed. Or the matter which increase knowledge and awareness of the public should be displayed.

Thanks for your co-operation in advance....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — women's seat reservation

 Yogina Rathva on Jun 13, 2018
Dear sir;
Bus ma women's mate seat reserv hova chata mans besi rahe che.. Nd aa babate male conductr pan dadagiri mare che.. Gujrat ma kem aa babat ne seriously leva ma nathi aavti??
Female koi pan leady hoi sake e pregnant hoi handicap hoi tem chata kayda nu chust palan na hovana karne male ane conduct dhvara dadagiri karvama aave che.. 😠😠😠 aa babata nu photo proof pan che...
Complaint comments  Read comments [1]Complaint category Doctors

Gujarat State Road Transport Corporation [Gsrtc] — i m complaining about the bus driver of limbdi ~halvad

 Jadeja Rajedrasinh on Jun 13, 2018
Date 13/6/18
Time : 14:10 to 14:30
The driver balubhai. M
Badge no. 30392
Has stopped bus near kattudaa village of surendranagar district fo 20 minutes without any reason no passengers have stop there and no passengers were for pick up but still he stopped the bus to meet his relatives in that village and when he came back he was seen like he had taken drugs or something there were 60 passengers in that bus. There was 44* degree celcius tempat ure in which the bus was stopped there without any reason for 20 min and all the passengers were affected by the heat of sun....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — rude behaviour of driver

 Jâdëjã Divyarajsinh on Jun 13, 2018
Sir
Today 13/6/2018
The driver balubha. M of badge no 30392 of limbdi halvad. St bus no gj 18 y 5871.
Had very bad behavior against the passengers and on the surendranagar bhoogavo bridge big vechicals and st bus s are not allowed on that bridge due to its bad condition then also your driver taken bus containing 60 passengers from that bridge. There can be an accident also due to bad condition of bridge. And the driver is seen like some thing addicted. He seen like he had some addiction of anything and the he drives the bus so its not good for the public and teir safty. So...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — online booking e ticket balance reruns

 Rajesh Rajyaguru on Jun 13, 2018
Gsrtc m ticket dwarka to ambaji
Passenger name - kirti rajesh rajyaguru
Trip code - 1900 dwkamjslp15
Pnr no - g20391671 jny date 26/05/2018 time 19:00 hrs
Seat no -7, 8 class sleeper
Bording port - dwarka

Complain - we are paid to on line payment sleeper class payment
But bus arrange to seating. So i requesting to department kindly refund sleeper class charges to my account.

Thanks.
Rajesh rajyaguru
Cont-[protected]...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — early departure of bus visnagar to anand

 Riddhi Nayank on Jun 13, 2018
I have booked the seat no. 10 online through pnr: g20707091 for bus visnagar to anand with pick up point at ranip, ahmedabad. The departure time mentioned in ticket is 08:25 hours which is also usual time at which bus departs. I have reached ranip bus terminal at 08:15 hours and had waited for half an hour. To my surprise the bus had already been departed at 08:10 hours. Even after reserving a seat i cannot catch the bus. I want the refund of my money as this is totally your mistake and due to this i have to suffer....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — i'm complaining about return my online ticket payment

 Dharmdeep Poojara on Jun 10, 2018
I bokked my 2 online tickets from "ahmedabad" to "dhrangadhra" on 1st june 2018. Payment was debited from my account but ticket not confirmed. When i enquire about this to ahmedabad depo, they told me that payment will credit in your account very soon. But i still not get my payments. Please slove my problem.

I hope i will get my payment after this complain.

Thank you.
Dharmdeep poojara....
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — refund for bus cancelled date 09.06.2018 due to bus cancelled for fail

 Gorakhnath patel on Jun 10, 2018
My pnr no g20643435 on date 09.06.2018 bus cancelled due to bus fail so to be refunded two sit booking alka patel and archana chaudhary and call to dwarka depo for bus cancelled he talk to be complain in on line so please refund my ticket our ticket book from reliance to panigate baroda so i was call for ticket cancelled but he talk to be complain in online...
Complaint comments  Read comments [1]Complaint category Banks

Gujarat State Road Transport Corporation [Gsrtc] — to change pickup point

 Meetwa Patel on Jun 10, 2018
I want to change my pick up point of already reserved ticket from 'ahmedabad central bus stand to lathi' to 'ahmedabad nehrunagar to lathi'...
Ticket no. Lathicti762131
Pnr no. G20632019
Journey date: 10/06/18
Trip code: 1630abdamlgjr47
Service start place: ahmedabad central bus stand
Service and place: amreli
Departure time: 16:30

Kindly do contact on [protected] and help us to resolve the issue immediately...

Hoping for favourable response quickly......
Complaint comments  Read comments [2]Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — service pass not accepting

 Jvraj7 on Jun 8, 2018
Respect sir,
A mini local bus of kapadvanj depo from vadodara to kapadvanj comes at 5pm at vadodara bus stand it is from baroda to kapadvanj by dakor. I have service job pass from dakor to vadodara but always conductor told that any type of pass not working how it could be possible please solve it. I have to go to dakor i have service pass my contact no [protected] it is a kapadvanj depo bus...
Complaint comments  Read comments [1]Complaint category Employees

Gujarat State Road Transport Corporation [Gsrtc] — conductor giving wrong information intentionally

 Abrar Rathod on Jun 8, 2018
Bus number gj18z0325... Junagadh to surat...08/06/2018 at 4:05 p. M
Conductor told that there was no stop for palej × in this bus... But i was travell with this bus two time in past nd i conform that there was a legal stop for palej× in this bus by p. R. O vadodara central bus depot.. B'coz of the conductors miss behave nd wrong information i have to travell with other bus... And waste my half an hour... So please take some suitable actions against the bus conductor... Jai hind...
Complaint comments  Read comments [2]Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — about ticket booking

 Vatsal Trivedi on Jun 8, 2018
I am going to my booking on official application of gsrtc in bus gandhinagar to bhuj in seat number 8 so i am following the steps of booking and also give a payment in two time in same seat through my union bank debit card but my reservation is not confirmed and also not coming massage of that. My gsrtc ob reference number is gs5846982. Pleaae solve my problem. My card last 4 digit is 0058....
Complaint comments  Read comments Complaint category Travel & Vacations

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