Gujarat State Road Transport Corporation [GSRTC] Customer Care
Gujarat State Road Transport Corporation
Customer satisfaction rating: 2%
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2273
COMPLAINTS

Gujarat State Road Transport Corporation [GSRTC] Customer Care

Gujarat State Road Transport Corporation

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Address
Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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1423
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597

Customer satisfaction rating
2%
Complaints
2273
Pending
0
Resolved
37
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Gujarat State Road Transport Corporation [GSRTC] related photos (537)

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Gujarat State Road Transport Corporation [Gsrtc] — tickets on student pass

 THE MAAFIA on Oct 14, 2019
Respect sir/ma'am

I'm a student and used to travel in GSRTC buses daily, as per your new roles of giving tickets to the students and passengers even they have the student pass and passenger pass respectively.

I believe cutting tickets like this is unnecessary use of paper and waste of pages.

As we all are aware of the environmental problems and cutting of trees.
Hope you take the action on the same and stop the wastage of paper.
Thank you

-Aware citizen of India...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — surat - savarkundla bus not reached on time

 Prakash Mori on Oct 13, 2019
My self prakash mori. I am traveling from surat to savarkundla. Surat bus time was:7pm but came on 7:45 pm. Savarkundla time was:5:45 am. But still now it's not reached at destination. Now the time is 8:02am. My personnel work has been disturbed. Who is responsible for that. The destination time was 5:45am. Therefore i have booked the ticket otherwise the private bus is very easy forme. Government is sleeping? Please give me justice. Who is responsible for that. Waiting for your justice and reply....
Complaint comments  Read comments [1]Complaint category Employees

Gujarat State Road Transport Corporation [Gsrtc] — gj-18-z-5270 st driver, date-12/10/19. time 9:30 ahemdbad to bariya bus

 Jignesh Ashwani on Oct 12, 2019
Driver ekdum ruff drive kr rha h. Dusre st bus k sath race laga rha h. 60 logo ki jaan ko khatre me daal k bus chala rha h. Nahi wo khdde dekh rha h nahi bumber. Hum chain se beth bhi nai skte. Har second pe lga k ab accident hoga. Ese driver ko turant suspended kr dena chahiye. Jo dusre ki jaan ki parwah kre bger ekdum full speed me bus chala raha h...
Complaint comments  Read comments [1]Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — regarding drivers miss behaviour

 Brijesh Bhalodia on Oct 12, 2019
Bus driver of diu mandvi gsrtc volvo is transporting private parcel in the bus and stop the bus for it around 15 to 20 minutes on veraval highway. And while asking him for the same he responded very rudely that he will ride bus on his mood by giving reason for traffic. Also he was using mobile while driving.
Bus timmig from una is 16:20 but reached at una 16:35
Date of my journey : 12/10/2019
Time from una : 16:20...
Complaint comments  Read comments [3]Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — bus traveling bus not fix time come every day late

 [email protected] on Oct 12, 2019
Dear sir/madam,

My name is krunal patel i was traveling frequently from dharmaj to vasad to you about a driver of gsrtc bus no gj18 z 1840,. I was traveling in every day but the driver of the bus had every stop bus drinking tea and listen songs full night loudly. He disturbed the public while traveling. Kindly take some action on this matter. Please do the needful as soon as possible.

Had taken start by 08:20 /08:25/08:30 this bus not to right time every day late from dharmaj bus depo. And guess where have i reached at 09:38 vasad bus depo. What the hell is wrong...
Complaint comments  Read comments [2]Complaint category Business & Finances

Gujarat State Road Transport Corporation [Gsrtc] — bus stoppage at dakor

 Jaini Khakhi on Oct 11, 2019
I was traveling frequently from godhra to nadiad there are many conductor was having problems with this they where said no space and and about 80 passenger was traveling thought it was space in bus and other objections is in tikit machin there was no stopage showing..in nadiad all about not to seat what is problem with them to seat... And in dakor many bus where not stop direct going from bus stand we are standing in front of bus driver was show to us i raised a hand bus didn't stop bus many bus we're doing same
Please resolve this behaviour of driver and conducer......
Complaint comments  Read comments Complaint category Other

Gujarat State Road Transport Corporation [Gsrtc] — bully of bus conductor

 dadam on Oct 11, 2019
I am a student pass holder from visnagar to nagalpur (Mehsana). On 10th october 2019, during my return journey to visnagar, i had to get a bus from modhera circle (Mehsana) to mehsana depot. A bus from zinzuwada to mehsana bus no. 1366 arrived but the bus conductor did not allow any passenger from modhera circle and informed that this bus will not go to mehsana depot. On asking frequently, he bullied and stated arrogantly that ' its not your father's bus'. He abused to senior citizens and did not allow any passenger to get into the bus from modhera circle (Mehsana). This happened many times by the...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — bus timing for ac sleeper

 Darshan Vekariya on Oct 10, 2019
Bus timing online says 10:55 pm and at inquiry office they says it's always late, when i call conducter they say we are late about 2-3 hrs...
If bus is late again and again, can't government takes any step or at least time changes on online base...
Where is government's menpower or still busying in getting pagar punch or something.
Kindly solve late issue or else correct the time online....
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — overcharged for beverage and snacks

 Meet Lalkiya on Oct 10, 2019
I'm travelling from surat to ahmedabad in gsrtc volvo. On route bus stopped at hotel decent nr. Karjan toll plaza after bharuch. Decent hotel charges extra 10rs. For beverage as cooling charge and 5-10rs. On snack items.

If govt. Opts this type of hotel after tendering process who cheats passenger who have no other choice as these buses stops here only.

Pl do needful and help citizens....
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [Gsrtc] — --

 Nirmalsinh Dilipsinh Jadeja on Oct 10, 2019
મેનેજીંગ ડાયરેકટર શ્રી
Gsrtc
વિષય:રોડસર-પીપર-ભુજ બસ બાબત
સાહેબ શ્રી જય ભારત સાથે બહુજ દુઃખ વ્યક્ત કરતા જણાવવું કે ભુજ ડેપો ની આ બસ છેલ્લા 35 વર્ષ (Yers) થી આ રુટ પર ચાલે છે પરંતુ છેલ્લા 8 કે10 મહિના થી કોઈ પણ કારણ વગર વારંવાર આ બસ બંધ કરી...
Complaint comments  Read comments Complaint category Banks

Gujarat State Road Transport Corporation [Gsrtc] — every bus from baroda to bharuch, ankleshwar, surat, anywhere stops for half hour at 3rd class hotel

 Chintan7007 on Oct 10, 2019
Dear sir/madam,

I am regular public transport passenger.
I am facing huge delays in my everyday schedule because of government corruption.
Every bus from baroda to bharuch, ankleshwar, surat or anywhere stops for half an hour at 3rd class hotel.
I have 2 complaints.
1) why every bus needs stoppage? Even if the bus route is for 1 or 2 hour?

2) why every bus stops at 3rd class hotel? Where they charges double money for every item? For example 1 cup 3rd class tea they charges ₹20.

Which local bus passenger can afford this much...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — regarding bus ticket during travelling

 govind_ec on Oct 10, 2019
આજે સવારે એટલે કે તારીખ 10/10/૨૦૧૯ ના રોજ, હું વિસનગર થી અમદાવાદ આવવા નીકળ્યો. વિસનગર બસ સ્ટેશન થી વડનગર હમેદાબાદ બસ માં બેઠો. વિસનગર થી ઈંકોમેંટેક્સ ની ટિકિટ લીધી. ટિકિટ નો : 247025. Date :10/10/૨૦૧૯ time: 06:32:04
Bus no : gj18 y5806
[protected] 49142711n
Rs: 47.00

જે બસ માં...
Complaint comments  Read comments Complaint category Passport Services

Gujarat State Road Transport Corporation [Gsrtc] — kalam bus

 Ahmad Bapu on Oct 10, 2019
Namaskar... Sir. Aathi tamne janavanu ke pachhla 4-5 divas thi vagra kalam bus aavti nathi tema ketlak students loko up down karta chhe. Kalam bus aavti nathi tenathi students loko taklif pade chhe. Tethi tamne namra vinannti chhe ke aap bharuch depo manager ne aa babate pagla leva vinannti karu chhu. Mane aasa chhe ke aa arji tame kabul so ane bus regular mokalso... Jai hind jai bharat...
Complaint comments  Read comments Complaint category Schools

Gujarat State Road Transport Corporation [Gsrtc] — padariya bus

 Ahmad Bapu on Oct 9, 2019
Padariya vagra bus ketlak samaythi aavti nathi. Bholav depo mathi bus biji koi jagya par mokli devama aave chhe. Pan padariya ketlak samaythi aavti nathi. Tr bus ma bachchoka gar, s. M. T mmm patel high school temaj biji school na students loko up down karta hoy chhe. Pan aa bus ne lidhe bo taklif pade chhe. Tethi tamne namra vinannti ke aa mari complaint kabuli padariya vagra bus regular karo. Mane visvas chhe ke tame aa bus regular karso tevi aasa thi mari arji kabul jo. Jai hind jay bharat...
Complaint comments  Read comments Complaint category Schools

Gujarat State Road Transport Corporation [Gsrtc] — water drop in volvo ac blower

 Nirav Mendpara on Oct 9, 2019
I go to surat to ahmedabad volvo jurni date 09/10/2019 time depatuchr 5:45 surat my seat no is 13 and my pnr no g 30243468 drop water in ac blower in my head i not setisfide i compliyn to driver and cliner not responsbiliti and my head is veery durty in your volvo bus seat plz reply to ans me in 5 days
Mail: [protected]@gmail.com
Contec. [protected]...
Complaint comments  Read comments Complaint category Travel & Vacations

Gujarat State Road Transport Corporation [Gsrtc] — not buses available at time

 Prashant Nyalani on Oct 9, 2019
I am living in kalol. I am using transport services daily. I appreciate to government for providing good transport and other services.
I file this letter because there is no buses available at office and job time. People travel for job from kalol to ahmedabad between 8:00 am to 9:00 am, but there is only one bus available between that time and people are more than bus seats and standing space. There 4 buses available at 6:00 am and people are less than one bus seats. So i request you please provide more buses between 8:00 am to 9:00 am. So people can travel easily.
Please consider...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — delay of bus arrival, misbehaviour of bus conductor

 Jenil Manishkumar Vora on Oct 9, 2019
Respected Authority,

As a responsible citizen of India, I would like to draw your kind attention towards delay of bus named PORBANDAR-VADODARA. This bus is arriving late at RAJKOT BUSSTAND(SHASTRI MEDAN). I am a student who is traveling from RAJKOT to ANAND frequently and many of my colleagues are facing the same problem.

Bus Conductor was also missbehaving me when I asked for the reason of bus being late.

I hope you will try to resolve it as early as possible.

Yours faithfully,
Jenil Manishkumar Vora....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — no bus available

 spark0565 on Oct 9, 2019
I have requested to put some more transport buses for route maliyadhara to valsad for students and extra. There were only one bus for the root maliyadhara to valsad therefore so many passenger come in the only one bus. No seats available for all one. So i request you for make a bus available for that route. There were already so much passengers in a bus. No one listens our complain sir/mam. Please do something. Check my complaint and try to solve it as rapid as you can because there were trouble for so much people. I have hope on you, please sir/mam...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — passenger pass hova chhata pan ticket apel

 Dawood Hingora on Oct 8, 2019
Respected sir,
Apne janata dukh anubhav thay che ke junagadh to porbandar naa route ma chalti mini bus na driver hetal bhai jeo potani manmani kari jabardasti thi passenger pass hova chhata pan vanthali thi manavadar ni ticket apel che ticket no. 156617 time 20:00:18 date: 08/10/2019 chhata pan paisa naa apta tevo dhamki mare che ke avti kale tane hu joy lays have amare salamat savari ma salamati nahi rahi am samajvu?

Name - dawood hingora
Contact no. [protected]
Mara passenger pass no. Btv/mnv/0001250
Icard no. 72693 a (R)...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [Gsrtc] — lady conductor not giving change back

 Avinash Thakor on Oct 8, 2019
This is my 2nd time in gsrtc volvo from bharuch gnfc x to ahmedabad nehrunagar the ticket price is 366 but i was charged twice 370 as the lady conductor would not have change rather was not intrested in giving change back, i presume this would be everyday case and since she is lady conductor not very many people bother arguing with her, anyways i do lot of charity so 4 rupees would not bother me at all, its just so you know this is cheating either she gets higher pay or she will keep grabbing money from customers like us. Such a shame on our nations pride and dignity....
Complaint comments  Read comments [2]Complaint category Government Organizations

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