Delhi Transport Corporation [DTC] Complaints & Reviews

I boarded bus no. 469 (Ambedkar Terminal) having registration no. 3951 from Shakarpur Crossing on 16/07/2013 at near about 08:50 pm. I paid Rs.5 to conductor for ticket, for Laxmi Nagar. He accepted the money and refused to provide me ticket and said no need of ticket, your stop is near. I asked for ticket many times but he totally refused.
Kindly check the matter and reply as soon as possible.

Dear Concerned person,

I would like to bring in your kind notice that i was traveling in DTC Bus No:- 469 Anand Vihar to Ambedkar Terminal (DL-IP C-7063) on 2/July/2013 at 11:39 am and as per route we have to depart at Kalkaji Depot Stop but as per his own will driver choose wrong route and when passenger asked him the reason then he said because of traffic jam he choose wrong route.

When we asked conductor...

Hi Sir/Madam,

My name is Dhiraj Bhapkar would like to bring your kind attention on the problem which Sect no.3 b/h yeshgarden apt. Indryani Nagar,Bhosari areas people facing in these days.
Sir, there are so many mad street dogs in this locality because of them it’s very difficult to take step out from our houses especially at night. I go to my office early morning (around 2-3am) and I have seen and faced this situation where these dogs barks on me and they come closer to the motor bike rider to bite them. Sometime biker loses their consideration from the road which becomes a cause of serious causalities.
Generally, these dogs you can see lying on the roads and they make their victim the entire person who passes from them. I have fallen on the bike two times as well.

so this is my humble request to you to please pay attention on my letter and send immediately Dog catcher team in this area so that we will get rid of this problem soon.


Appreciate for you quick response. Thanks!!!

Dhiraj Bhapkar,
B/H yesh garden Apt.
Siddhivinayak colony Sect No.3
Indryani Nagar Bhosari Pune-39

A real story of my interaction at[protected], Tel no of Addl Commissioner Transport.:
Since neither of the nos for ISBT Sarai kale Khan[protected] &[protected], as given on the net, is being attended by anyone, I called at[protected], the no of Addl commissioner of Transport. Picked up by his PA, first he says that these are the only 2 nos and if not being picked up or not working, we cann't help. he suggested me to speak to MLO at no [protected]. When called at that no, it turned out to be an invalid no. I called back at the commissioner no and told that the no given by him is an invalid no. His direct words in a very rude tone were " HUMARE PAAS TO YAHEE NO HAI. AGAR NAHI CHALTE TO HUM KUCHH NAHI KAR SAKTE".When I said that i shall complaint against all this, his reply was " JO KARNA HAI WO KARLO".
SIMPLY PATHETIC.......................

Dear Sir,

This is to bring to your kind notice that the driver of the DTC Bus No. DL1P C 7208, which runs from ISBT to NOIDA (Route No.347, 2:00 pm afternoon shift) is habitual of not stopping at DARYA GANJ Bus Stop despite the presence of multiple ladies and elderly people waiting at the stop. He never pays any heed to the obvious hand gestures shown by us in this scorching afternoon heat and zips off at the maximum possible...

I was going towards Badarpur dt 23.03.13 at 8.20AM on my car. The Driver of DTC Bus Regd No - DL 1PB1993(Route No 205 ) was driving rashly while going towards moujpur to Sheelampur road . The Bus Driver was not in his lane and he overtake all the vehicles which were on the right side. I was driving on the right side nearby centre divider and the Bus Driver crossed speedly nearly to overtake my car nearby CRRI and I had to stopped my car suddenly with full swing, otherwise it could be a horrible accident next he hited almost cycle man nearby metro construction site opp. to jafrabaad govt. school . I got scared for a moment. After that the Bus Driver did not listen anything and drived speedly again on the wrong side. Seems to be drunken Driver. This is not the Ist incident of DTC Bus Driver, it happens normally everywhere on the road. There was no difference between the Blue Line Driving and DTC driving. I would request to take immediate strict action against this DTC Driver

Hello sir i lives in bhaijans bunglow,behind,navdurga provision store,near sarkhej police station sir here there are lots of dogs and they are creating so much problems to us they are running behind us.I am keeping hens for eating egss now they have started eating my hens. One day they bite my neighboures goat and she died. Sir i request you please send a dog cacther here.I hope you will listen to us for more information you can cal me at [protected].
Thank you very much sir

30 Jan 2013
This is regarding the ruckus that was created in bus no.DL IP 9607 (118 Mayur Vihar Ph-3). The bus started from Morigate at around 6 pm and reached Daryaganj at 6 10 pm. A bunch of hooligans boarded the bus from Laxmi Nagar bus stop and spoiled the atmosphere inside with the discharge of filthy expletives, extremely unbearable for the ladies this continued for 20-25 min till the bus reached Trilokpuri block 13. Out of this group of 5-6 unruly boys 3 were stuck at the bus gate, with half of their body exposed outside the door. Nobody, not even the conductor told them to move inside so that the doors could be shut. The situation became uncontrollable when the two out of the bunch of six grabbed each other by the collars and moved close to the seats reserved for ladies, almost falling on them.
The hooligans went on to abuse some o[censored]s female passengers and neither the bus driver or the conductor came to our rescue.
Your prompt action and attention is sought

Regards
Aggrieved Passenger

We are the residents of P.M.Society,vikas puri ,new delhi. There are lot of street dogs at the bac lane o[censored]r society i.e. In krishna park area. After around 9pm, almost may be 10-15dogs starts barking on a regular basis bcoz of which we cannot sleep at nite. Even the pet dog in that street keeps on crying almost whole day n at nite also. But the concerned family doesnt bother.hence we we request you to kindly catch these street dogs as well as sensitize the family so that we cud live peacefully.
Thanks
[protected]

Dear Sir,

I'm Smitha working as a staff in All India Institute of Medical Science.
I was on the way to saket metro station to reach AIIMS, We (around 15 people) were about to board the bus from the Mehrauli Bus terminal,The bus came from inner-side of bus terminal didn't stop at stand, but it stopped out of bus terminal (on the road) and when we tried to board after a run, it immediately moved on. It was a horrible moment and we escaped by god's grace. When we asked about the incident, the staff said that u can complaint anywhere and we don't care. Please take necessary steps to avoid such dangerous situation to save human lives. please notice that direct buses are very less (in between 12:30 PM and 3 PM) to and from Mehrauli.

DTC Bus details:-
DL 1D C7507,
Bus Route No:- 34
Time 12:50 Pm
Date 20/12/12

Thanks & Regards
Smitha

I am a senior citizen and usually utilize public transport service of D.T.C. from Narela to New Delhi .

Today i.e. on 17th December 2012, I boarded in AC Low floor bus no DL-1P/C-9002 (GTK Depot.) at about 14.25 hours plying on route no 131 between Narela to Azadpur. The Driver and Conductor of this bus escaped Alipur from their route. They did not take the bus to Alipur and drove directly towards Azadpur straight. Again at 15.10 hours, they stopped the bus short of Jahangipuri Metro stop (not on proper stop) and asked all passengers to get down and change the bus without any reason.

When I dared to ask the reason, the conductor tried to misbehave and told that they had to leave for Jind for some urgent work. Although I told them that the incident will be reported to their officers, but they were bold enough and turned back and left away.

Since I am 62 years old and arthritis patient, I had to face a great physical as well as mental agony due to most irresponsible and harsh attitude of Driver and Conductor of this bus. I had apprised about the incident to Depot Manager GTK Depot Shri Devender Pratap. E mail has also been sent to Shri Devender Pratap Sir. Informed Control room vide complaint no 3547

I request your kind honor to look into the matter and request stern and drastic action should be initiated against both Driver and Conductor. Please ensure that it is never repeated in future. Kindly inform me about the action taken at the earliest. Thanks. A.K.Sharma

श्री मान मैं कल दिनांक 02/12/12 समय करीब सुबह 08 बजकर 30 मिनट पर दिल्ली के “क्रषि भवन” बस स्टैंड से बस नंबर DL1P-C-0650 (रूट नंबर – 720) मे शाहदरा जाने के लिए चढ़ा ( बस क्रषि भवन से शाहदरा की और जा रही थी ). मैंने बस में टिकट लेने के बाद (टिकट नंबर – 9879 इस के आगे का एक नंबर फटा हुआ होने के कारण पढ़ा नहीं जा सकता. इस टिकट पर संख्या नंबर 150 और हिंदी का अक्षर “घ” छपा हुआ है) बस में बैठ गया. बस चालक ने बस को “लक्ष्मी नगर” बस स्टैंड पर रोक कर सवारियों से बस को खाली करने के लिए कह दिया. पूछे जाने पर चालक ने बस के स्टेरिंग मे कुछ खराबी आने की बात कही जो विश्वास करने योग्य कारण नहीं था क्यूँ की बस कुछ देर पहले तक एक दम ठीक स्तथी मे थी. मैंने जब इस बात का विरोध किया और बस के अन्दर ही बैठा रहा. मेरे पूछे जाने पर चालक ने कहा के बस “हसनपुर डिपो” जायेगी. चालक के अनुसार बस खराब थी किन्तु चालाक बस को “हसनपुर डिपो” तक चला कर ही ले गया. जिस समय चालक बस को चला कर “हसनपुर डिपो” की और ले जा रहा था उस समय भी बस मे कोई खराबी नहीं थी अगर बस मे कोई खराबी थी तो चालक को बस को खींचने के लिए नज़दीक के किसी भी डिपो से मदद मंगनी चाहिए थी. “हसनपुर डिपो” पहुँचने के बाद जब मैंने वहां बैठे एक अधिकारी से बस चालक की शिकायत करनी चाही तो उन्होंने मुझे यह कह कर टाल दिया के आज रविवार होने के कारण शिकायत दर्ज नहीं की जा सकती जब मैंने उन से उन का नाम पूछा तो मुझे नाम बताने से उन्होंने मना कर दिया. जब मैंने उन से कहा के मुझे बस के संवाहक के पास जो शिकायत पुस्तिका होती है वो दिलवा दीजिये जिस से मैं अपनी शिकायत उस मे लिख सकूँ तो उन्होंने मुझे धमका कर वहां बैठे सुरक्षाकर्मी के द्वारा मुझे डिपो से बहार निकलवा दिया. मजबूरन मुझे 100 पर फोन कर पुलिस को इस विषय के बारे मे सूचित करना पड़ा और पुलिस के मामले में दखल देने के बाद मैंने मेरी शिकायत बस के संवाहक के पास रखी शिकायत पुस्तिका में दर्ज की और उस के बाद वहां से वापस चला आया. उस के बाद मैंने अपनी शिकायत “दिल्ली ट्रांसपोर्ट कंप्लेंट सेल” के फोन नंबर[protected] पर भी की जिस का कंप्लेंट नंबर- 35569 है. यही शिकायत मैंने कंप्लेंट सेल नंबर[protected] पर भी की जिसका कंप्लेंट नंबर- 3368 है.

श्री मान मैं आप को सूचित करना चाहता हूँ के इस बस चालक की शिकायत मैं पहले भी “दिल्ली ट्रांसपोर्ट कंप्लेंट सेल” में दिनांक- 09/05/12 को भी कर चूका हूँ जिसका कंप्लेंट नंबर- 29919 है. गत दिनांक को भी चालक ने इसी तरह बस को गंतव्य से पहले “लक्ष्मी नगर” बस स्टेंड पर रोक कर सवारियों को बस से उतर जाने को कहा था. उस समय भी मैं इसी बस में “धौला कुआं से शाहदरा “ जाने के लिए बैठा था. उस समय भी जब मैंने चालक से बस खाली कराने का कारण पूछा था तब चालक ने कहा था के बस की “सी. एन. जी.” ख़तम हो गयी है और बस आगे नहीं जा सकती. जब मैंने संवाहक से अपनी शिकायत दर्ज कराने के लिए शिकायत पुस्तिका मांगी तो चालक ने संवाहक को शिकायत पुस्तिका देने से मना कर दिया और चालक मुझे बस के अन्दर ही बंद कर के “हसनपुर डिपो” तक ले गया. चालक पुरे रास्ते मुझे धमकता रहा के वह मुझे “डिपो” ले जा कर मुझे मारेगा. उस समय भी मेरे पुलिस सहायता लेनी पड़ी थी...

श्री मान मैं चाहता हूँ के मेरी शिकायत पर जल्द से जल्द कार्यवाही की जाये और बस चालक को जल्द से जल्द निष्काषित किया जाए. इस प्रकार के बस चालकों की वजह से ही “दिल्ली परिवहन निगम” का नाम खराब होता है और आम नागरिक को परेशानी का सामना करना पड़ता है. मुझे आशा है के आप मेरी शिकायत पर जल्द से जल्द कार्यवाही करेंगे और उचित निर्णय ले कर मुझे सूचित करेंगे.
धन्यवाद
प्रार्थी एवं शिकायतकर्ता
पंकज कुमार
पता:- 4649/102 A, गली नंबर- 5, बुध बाज़ार रोड, न्यू मॉडर्न
शाहदरा दिल्ली- 110032
मोबाईल नंबर- [protected], [protected]
ई मेल- [protected]@gmail.com

Dear Sir,

Myself Seema Rawat, i want to complaint about the irresponsibility against bus Driver & conductor of DTC bus route number 392 Dhaula kuan to Noida 62 bus no.(DL-IP C0197),the bus reached at chauda mode noida sec -12 stand at 8.21am,first of all the driver never stop his bus whenever we request for stop the bus, today coincidently he stopped the bus when i tried to climb the bus he closed the door i was outside and my hand was stuck in the gate because i was trying to catch the handle of the gate and the driver started his bus cried to stop the bus, after 2-3meter run he stop the bus, when i complain he said the door is not ok...but when i observer the gate of bus is quite ok and its work properly..

kindly take action against that, at least the bus drive & conductor should be more responsible or sensible toward if there is lady, old age or child passengers.

Hope this will applicable and we will travel safe journey..

Regards
Seema Rawat

This incident occurred yesterday i.e on 31st August 2012 between 7:10 to 7:20 pm. I
boarded an AC bus, route no. 423, bus no. DL 1P C7309 from Moolchand
bridge, it was going towards Khanpur. The bus stopped almost in the middle
of the road & people started boarding the bus & as I was about to board the
bus the driver started driving. My one leg was on the stair of the bus &
the other leg was still hanging in the air, when people inside the bus
started shouting then, the bus driver have stopped the bus. A kind passenger
in the bus pulled me inside. My right leg was badly hurt & bruised. The
accident could have been worse if I would not have been pulled inside the
bus by one of the passenger.

After boarding the bus, I gave 50/- rs to the conductor for ticket, he
asked for 5/- rs change, I told him that I do not have change, so instead
of 15/- ticket, he gave me 10/- rs ticket. I inquired him about the cost of
the ticket till Khanpur but he simply didn't reply.

On reaching Khanpur, I asked the driver his name but he didn't answer &
started blaming the traffic & me for the entire incident. I could have lost
my life or leg in that accident. The driver didn't even have the
basic courtesy to apologize for this unmindful driving. Who would have been
responsible if I would have died or would have lost my leg? Isn't it
mandatory to close the doors of the bus before driving? Buses have side
mirrors from where the driver can see the passengers boarding the bus. What
was he doing when he started driving without even checking whether anyone is
boarding the bus or not & without closing the door?

Lacs of people travel in the bus every day & face similar problem. I was
lucky enough to escape death or being seriously injured, but everyone might
not be as lucky as I was. DTC is here to serve
the public by providing good services. Is this the definition of serving well? What kind of training is provided to these drivers?
Is there no value of human life?

I don't know if this complaint will be taken seriously or not, & as a matter of fact, whether any action will be taken or not. But as a concerned citizen it was my duty to report this incident so that corrective measures can be taken to avoid any mishap.



Baishaki Mukherjee

low floor A.C.bus 469 pass away on mid of the road speedly and do not stop on the bala saheb gurudwara stopage, this is happening daily . it has become a routine work of drivers not stopping on the specified stopage.this is not at all acceptable.once i tends to stop the bus no.469 by encountering the bus on the mid of the road and when i asked the conductor to give me the complaint book,he started arguing with me,and never felt sorry and behaved in stupid manner and not given me the complaint book.......why this happening? why the authority are keeping quit on such issues? there are many such questions lying before delhi transport corporation. when this will stop sir? we commuters are really feel sorry to get this sort of services provided bY the capital city of country where the whole country is ashamed off.is this the way we except from our country to grow,where service sector are said to be more tax distributing country.why don't the action are taken on such issues.the problem is very big and critical.
its my humble request to the authorised authority to take necessary and hard decision to remove these issues and national capital city a big networking of dtc bus.ISHE CHUTKARA DIAYE JALDI SE JALDI.PLZZZZZZZZZZZZ!!

HI sir


. u r AC RED BUS ROTE NO RL 77 DTC bus conductors are not Avernus for FOR HANDICAPPED BUS PASS IS ALLOW IN RED AC BUS

WAY ,,,,,,,,,,,,,,,,

conductors IS VARY Rude behaviors ME HE say Abby Langley Tu is 15 Kay pass sa all Delhi travel Kayrga Kay Tu Green bus ma ja

ay jaty ha is bus ma ac ki cooling lany.................

I am requesting to Government/Administration Please


DTC bus conductors are not Avernus for FOR HANDICAPPED BUS PASS IS ALLOW IN RED AC BUS



Thanks
RAKESH KUMAR

MOB. [protected]

a low floor bus of dtc rout no 142 for jhangir puri to old delhi railway stn. i found at ashok vihar that the drier of the bus was not stopping the bus on bus stop properly. the driver was stopping the bus on the same line on which he is driving. i was in my car and to suggesting him he told that car drivers are usually drive so whai can i do. this process of that driver i found till the stop of shakti nagar.just to see the driver of bus is right or wrong. where i found it is his regular feature of his driving.
in ths regard i want to a proper and disiplinary action against that driver, as because not only his negligence his duty but also high rescue on the pedastians and also who join traffic in his driving.

bus rout no 142
vehicle no DL 1PC9586

Pl take necesarry action on it and informed me on [protected] or mail: indteltax [protected]@gmail.com

Dear Sir,
I am the daily passenger of Bus Route No. West Delhi Mudrika form Payal Stand to Dabri More Stand. Today ( 10.07.2012) in Bus No. DL 1PC 7578 I asked conductor to give a ticket for Dabri Morh. He put out a crooked ticket of Rs. 10. I deny to take that ticket. I asked him to give a new fresh ticket. Then he started to shout on me with using foul language. He intimidated me to beat.

I can't understand what I did wrong? And got Abused. It's the wildness of DTC Bus conductors that they can do anything and if anyone will refuse he will get Abused and beaten.

Please do the needful. It's not a single matter. The same thing is happening in DTC buses.

Sir,
On date 25.06.2012 at 04.20 PM place near zoo I noticed that three DTC buses all of route No.419 were going towards ITO. Out of which two were red color and one green. I also noted there number plate numbers which are as 7072, 7573 and 7393. In those buses there were very few passengers. I want to ask the officials in the authority that how time table is maintained and what was the reason three buses of same route going altogether at a time. Due to this I think that DTC profit will be affected and also such practice causes traffic jams. I do hope that necessary action would be taken in this regard.

Mr. Kailash Thakur
Mob [protected]

MR. SALIL CHATTERJEE & MRS. JHUMA CHATTERJEE ARE BIG CHEATER FIRST THEY TAKE A COSTLIEST DOG FROM YOU AFTER THEY WILL SAY THAT THE DOG DIED OR IT NOT A SHOW QUALITY & THEY WILL START BLACKMAIL YOU SO DOG SELLER RETURN THEIR MONEY OR GIVE THEM ANOTHER DOGS. MR. SALIL CHATTERJEE SAYS THAT HE IS VERY CLOSE TOO MAMTA BANERJEE (RAILWAY MINISTER) BUT IN REALITY IT IS NOTHING. I EVEN CAME TOO KNOW THAT MRS. JHUMA CHATTERJEE GO TO BY THE FOOD FOR THEIR 22 DOGS THEY TAKE FOOD ALL IN CREDIT AND LATER AT PAYMENT TIME MRS. JHUMA CHATTERJEE SAYS TO PET SHOP OWNER THAT MY DOG DIED WHILE EATING YOUR FOOD AND NEVER GIVES MONEY.




MR. SALIL CHATTERJEE EVEN SAYS THAT HE IS CONSULATE MEMBER OF MR. P.CHIDAMBARAM (HOME MINISTER)




MR. SALIL CHATTERJEE IS A BIG CHEATER AND HE HAS NOT REFUNDED MY PAYMENT OF RS 2,29,000.00 FOR DOG TILL DATE..



BEWARE OF THE NAME MR. SALIL CHATTERJEE & JHUMA CHATTERJEE


THEIR DETAILS:

Address: 4/83 Bijoygarh, 2nd floor, Kolkata 7000032
City: Kolkata
Country: INDIA


Salil Chatterjee Mobile No: [protected]
Jhuma Chatterjee Mobile No: [protected]


My email id : soumen.[protected]@hotmail.com