[Resolved]  Delhi Transport Corporation [DTC] — please refund my amount (rs.1000) for dtc bus pass, pass not issues by dtc[protected] nodepartment

Respected Sir/Madam, I am writing to express my deep concern and disappointment regarding the delay in the issuance of my bus pass no.7523122510911 I made the payment for my bus pass two weeks ago, date on 11-12-2025, through the official portal. However, Rs-1000/- despite the successful transaction, I have not yet received any notification or the pass itself. Furthermore, I am extremely frustrated to find that there is a lack of proper guidance or a functional contact number on the website to address such grievances. This lack of transparency and accountability from the DTC department is causing significant inconvenience and financial stress to daily commuters like my self . I would like to know who is responsible for this delay and when I can expect my pass to be issued. Kindly look into this matter urgently and provide a resolution at the earliest. Details of the application: Name: [nitish sharma] Application Number: [7523122510911] Date of Payment: [11-12-2025] Transaction Reference Number: [dtc-100/534512222690] Looking forward to your immediate response. Sincerely, [nitish sharma]