Delhi University — Double fees payment

To whom it may conecrn,

This is regarding the dual payment done for a single admission of my cousin sister Deepika Pandey, who got admission in Motilal Nehru College of Delhi University.

The issue - "While doing payment, the first time the payment stuck from the bank end so we made another payment and it was successful, but after sometime we checked that the old payment got successful also. As a result we have made dual payment for a single admission. We have contacted the Bank regarding this but they responded that from our end both the payments are successful so they are not responsible for the refund. It is your University who has to make a refund of one payment."

Details of Transaction:
Date of transaction - 15/10/20
Payment - 7080 INR
First transaction ID - [protected]
Second transaction ID - [protected]

I have already written to the delhi university but not a proper response from their end.

We need an urgent action to be taken in regards to this matter.

Appreciate your help on this!!

Regards,
Rajat Rawat