Delhi University — regarding the refund of fee

I applied for online admission form in pg course i have paid rs. 500 fees but the application shows the unpaid status yet
During the transcation i have recieved the message that the amount has been deducted from my bank account but transcation has been failed because the recipt has not been generated...
But during the transcation i have received a message & reference id is also given below

Dear student, you have made a payment of rs. 500.00 to registrar university of delhi fee collection account vide eazypay reference id [protected].
Please refund my fee as soon as possible.
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Hello!
My name is Shailee and I graduated from Zakir Husain Delhi College, Du in the year 2016. I have lost my 3rd year (last year) marksheet, and the DU portal for download the marksheet has now expired! I urgently need it as I have an interview to appear for in a week!!
Please help! It's really urgent!!!

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