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Delhi University — Took money for migration certificate but never issued

Website:app.du.ac.in/mig_pro/index.php/site/dashboard

They took my money but never issued me any migration certificate .
Please refund me back my money if you cannot issue one. It's been more than 6 months. I tried contacting the du office but they ended my call everytime.
Application no -MIGPRO[protected]
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