Delhi University — Transaction failed but money deducted

Customer ID:
[protected]@ybl

Details of payment:
Payment to Delhi University through icici - eazypay
Pay for
Fees payment done by PhonePe Sbi account.( 510/-rs.)
Transaction id : [protected]
Reference number - [protected]_[protected]
Date: 17/07/2022

Sir, my issue is regarding to failure of payment. This Sunday(Date- 17/07/2022, time- 01:05 pm) my account balance is deducted while making a payment for Delhi university STUDENT_EXAM_FEE_2022_JANUARY, Mata Sundri College for women, NCWEB of Rs. 520 through eazypay- icici gateway.

In brief :-

Actually, the matter is when i proceed to payment page after entering all
credentials of my upi mode then the payment was transacted from PhonePe. After a duration 5 minutes, the website shows me an error message in which it is written that " Transaction is not successful. Payment process not completed." Also, in my college dashboard there is an option for pay fees but i have already paid. and i checked eazypay website by filling in my mobile number, but no information is showing.

I contacted the biller i.E.T.I.M.E. But they don't have much information regarding this. I want you to please make a refund to me for the balance
that is incorrectly deducted from my account. I would be grateful if this issue could be resolved without further delay. I am posting few snapshots of this incident that may be helpful to you in sorting out this poblem.