Delhi University — Transcript and fee issue

I requested my transcript on March 3rd, 2022 and the fee was deducted, but I have yet to receive correspondence from the university.
I applied for it again on March 19th, as I was still waiting for clarification on my transcript. However, the same thing happened this time. The money was withdrawn from my account, but I had no correspondence or information from the institution. Twice the money got deducted but I didn't get any notification or mail from the university.
I am attaching the reciept of both the transactions here .
Please investigate the situation and attempt to remedy it as quickly as feasible.
Thanks and Regards