Delhi University — Transcripts requested online and made all the payments but no details/update yet

Address:	Gurgaon
Website:	exam.du.ac.in

I raised an online transcript request using http://app.du.ac.in/transcript_marksheet/index.php/site/dashboard on 25th Feb and also made all the payments. However, I haven't received any update on this from the university. In fact, there is no evidence on the site when I re-login that it was made. Also, I noticed that the entire online process has been changed and is asking for online payments again.

Please assist.