Delight Telecom, BTM 2nd Stage — Sale of Duplicate Mobile Battery | |||
The shopkeeper sold duplicate battery. He did not take it back even after pointing it out. Details: Samsung 7562 Battery Rs 1100 Original cost = 1299 Duplicate cost = 1100 The battery was determined as duplicate by personnal from Samsung Outlet. The shopkeeper was rude and did not accept that it was duplicate and forced to pay the money. Was this information helpful? | |||
 3 Comments | |||
Comments
Hi Prem, I am also a victim of a similar situation. The shopkeeper sold me a HTC Desire V battery for Rs 1700 which turned out to be a duplicate. A duplicate costs around Rs 500. I complained to the shop owner, but no use. He maintains that the battery is original and refused to give me my money back. I have posted a complaint on this forum with image proof showing that the battery is duplicate. I am also planning to take action against him and post negative reviews all throughout the internet.
Reply
Hi Prem,
I faced a similar issue with these people. In early November, I had gone to the shop - Delight Telecom asking for HTC Desire V original battery. The shop guy gave me a battery in loose packing. On suspicion, I showed it to the authorized HTC center in Bangalore and their technician confirmed that the battery was duplicate. I paid Rs 1700 to Delight Telecom for an original battery and they gave me a duplicate battery which actually costs around Rs. 500 (as found online as well as by asking other shop-keepers). When I complained to the shop owner, he maintained that the battery was original and refused to give me my money back.
I faced a similar issue with these people. In early November, I had gone to the shop - Delight Telecom asking for HTC Desire V original battery. The shop guy gave me a battery in loose packing. On suspicion, I showed it to the authorized HTC center in Bangalore and their technician confirmed that the battery was duplicate. I paid Rs 1700 to Delight Telecom for an original battery and they gave me a duplicate battery which actually costs around Rs. 500 (as found online as well as by asking other shop-keepers). When I complained to the shop owner, he maintained that the battery was original and refused to give me my money back.
As a follow up to my previous comment, I had called National Consumer Helpline and they told me that i should write a complaint letter to the shop guy. As soon as the letter reached him, the owner called me and asked to resolve the problem. I went to his shop and after some negotiation, he took his battery and gave me my money back. I am now quite happy with the complaint resolution.