[Resolved]  HP Pavilion, Model A6710IN — Poor service

HP pavilion desktop computer — Poor service

My TFT has some problem with it. So I called customer care regarding it. After so much of tantrums like removing cord from back side of computer, opening of cpu, removing RAM etc, they registered my complaint as fault in motherboard. CA number: CA1050887. It was around 17th Jan 2011. Then after so much calling to service centre atlast they came and told that TFT is faulty not motherboard.

Then they asked us to fax the bill with tin number to hp centre. As per them, seprately TFT and HP system has different warranty period. But we purchased it together and it comes under 3 year warranty. As you have all the details so I think it should be handled from your side only. It is not our duty to fax it. Even when I faxed them the printed version, they asked me to send retail invoice. Then again I sent it. Then they had another issue of over-writing which was done by dealer itself. Then they asked me to bring new retail invoice from dealer but luckily that dealer is closed now. So they considered it (Strange!!). They considered it, that means they were creating havoc for us without any reason.

Then after 1 week another engineer came and confirmed the problem of TFT which we knew from the beginning. He gave us new CA number as CA1052607.
And asked us to wait for another one week, so that service centre people can inform us regarding dispatch of new TFT. But as expected they did not turn up. So at last we called them regarding this. So they asked for another one week. Then again we called regarding this now they are saying that model is not available and as far as I got their point they are not commiting anything so it can take another 2-3 months.

It is really insane to wait for too long. As I work in software firm and I need system 24x7, especially on weekends. I arranged new monitor but that too is having same problem. And as per their customer support and so called engineers that is also defected although that monitor is working on different CPUs. I do not know what type of knowledge they are providing to engineers. As far as I have seen the problem is with CPU and TFT both. Situation has again come to same initial phase. And I am getting no reply from HP people after your confirmation of replying on next business day. Even today I called them regarding my second problem i.e. CPU when my previous problem still persists and they have given me new case ID: CA1060781. I am really traumatised and anyone who will be going through this process. I do not have any hopes from their engineers or service centre people after more than one month of waiting.

I have never seen this type of pathetic service before while purchasing other electronic items and rather I do not want to see this type of discouraging service again.
I am regretting my decision to deal with HP for Personal Computer and I wont be repeating my wrong decision in next purchase.

Now it is more than a month from the time I registered complaint. My problem still persists and I think more than that. It only shows me poor services. HP do not care about customer's inconvinience.
And let me tell you this is the second problem I am going through in these 2 and a half years. And their customer care people says that it is general and nominal.