Deutsche Bank India — KYC update issue

Praveen137

from Mangalore, Karnataka

Mar 10, 2022

Address:

kuwait

I am holder of NRE account in the DB bank I have been receiving Email From the DB bank to update the KYC from the last two years .I did sent the the documents and also completed the video KYC but the KYC not updated .I called Relationship manager in response to that she said me to send the document again. after sending the document she is asking me to send Indian driver License and voter ID .I want to inform them I dont drive the vehicle in India nor I vote in India because I dont live in India continuously, I have been living in foreign country for the last 20 years, how do they can expect, whenever I send the documents they give one or another reason and turning it away .the staff whom Aim dealing with irresponsible.I did complaint with the management but they are biased towards them
for the past two years they are harassing me by refusing to update the KYC .
is there anybody in the forum experiencing same problems?

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Deutsche Bank India customer support has been notified about the posted complaint.

Apr 09, 2022

Updated by Praveen137 unprofessional customer relationship officer, Keep on asking me to submit new document, still not updated the KYC .Intentionally harassing me .
they never asked me such documents when I open an account with me.called me 100 times pleasing me to open account with them .

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Comments

MC R

Aug 30, 2022

DEUTSCHE BANK is a FRAUD BANK. As an NRI me and my family have been harrassed and humiliated past 2 months. KYC documents have been filled up by their staff and when requests to share the same ... .was refused!!! . Apart all Correspondence and Debit Card are being sent to our India address when strict instructions was given in 2016 in writing to send / courier to OVERSEAS Address. Arrogance runs in the blood of the management beginning with the Area Head Mumbai Khar Branch to the Regional Nodal Officer!. NRIs / PIOs DO NOT bank with DEUTSCHE BANK !!!

Jeetu Sagar

Jan 11, 2023

Hi Please Unsnspend me account uid[protected]