Deutsche Bank India Complaints & Reviews

Sir,

We have made a wrong rtgs from our branch i. E. Gramin bank of aryavart, tirwakhas branch, distt. Kannauj to your delhi branch ifs code deut0796del, account no. Phin[protected] instead of account no. Phin[protected] for rs. 10, 00, 000/- (Rs. Ten lacs only) through our utr no. Bkidh[protected]. Please refund the amount to our branch or transfer it in the correct account i. E. Phin[protected].
Our email id is rokannauj. [protected]@gba-rrb.com. Please arrange to solve the issue as your earliest.

Thanks.

Hi All,

First of all I would like to tell you that it's of wastage of time to write complaint against the bank.

Since it was for the activation of my dormant account & I have wasted so much money calling to the representatives just to activate my account and I believe that no one has clear picture about what they are committing to the customer. TAT was incorrect - Process knowledge incomplete- No proper assurance & ownership taken in order to fix this issue.
Spoke to akash Yadav, pooja, Sonam, tanoy Roy & Mansi shah (Exclations) to fix this issue when I've send every single thing that is required by the bank but still the promises that I get is not quit satisfactory .. Customer ID[protected]

Will hope to see this resolved by tomorrow as per the commitment if not then will reach to the other level of complaint & being an account holder it's quit frustrating & dissatisfying to say that it took this much time time to get my account activated & the funny part is when your account is already active.
Would appreciate your time & effort if you do the same on priority bases.

My Email : sreekanth.[protected]@gmail.com

Reach me on this if you've any confusions.

I have no balance in my account so I submitted account closure form at branch, but customer care forced me to hold and convert it into easy savings account (zero balance) but in the mean time bank sent bill of 1586, This is completely unprofessional way to take money from customer. When customer has already submitted the closure form why bank has kept on hold?

My name is naman mittal I visited deutsche bank india(surat ghod dhod road branch) and i am disappointed with there staff, a lady staff was one who exchange the old notes .she was not concerned with their customer and talking on her personal phone i am a minor and i was standing for exchange old note line for 2 hour and 10 people was standing in front of me their staff took two hours to attend 10 customer for exchange of old notes when my chance came they told me that they does not exchange notes of minor when I opposed them and told them that no one inform me about it in response they abuse me .so I request rbi to please look in this matter

My sister opened an account as she was flying to Germany for higher studies.
this fraud sagar singh of deutsche bank ask them to take birla life insurance which they would need while traveling to Germany else they might not get visa. poor kids agreed for this . later when we came to know this is not required we approached him to cancel it, he hanged us saying to reconsider and he will get us benefits on euro conversion and this money...

Dear sir, Mam Good Morning This email is to inform you that i have requested my service request on saturday but no one take any action on my mails ... I just pay my bill on saturday to PAYTM but the amount has been deducted of ₹ 730 on saturday and payment has not gone through it shows me failed I talk with the PAYTM they just said me they never received the PAYTM i deal with the PAYTM last several years i never face these kinds of problem but once i pay this money from your bank Deutsche card the amount will be deduct and payment not gone through I contact with your customer service what he was giving me the answers that wait for 75days to get resolved this issue What is that 75 days ??? To get my money back I just wanted you to resolve this issue asap ... I tried to call to your customer service they give me the answer they dont have any records for this ... In that case who i will contact you ... So please i requested you to solve my issue asap Regards, Bharat Bhatia [protected] Email [protected]@gmail.com Customer Id[protected] Dob - Call me after 4 Or mail me anytime i will get back to you.

Dear Sir I am Dhiraj Tiwari on 18/02/2015 i went to a deutsche bank ATM to withdraw some money from my HDFC debit card When i entered my debit card pin in ATM it was showing incorrect pin i tried 2 times to enter the pin but ATM machine was not not accepting my pin so i went to another ATM and i withdraw 1000 rupee's after withdraw 1000 Rs i got two messes from my HDFC bank 10000 Rs and 1000 Rs but i got only 1000 i do not know where my money has gon kindly help me to get my money back transection reference no is WDL in noida at *BS Complex Main Road on[protected]:19:57:11

Hi, My name is Raja Sekhar. Currently I am in Germany doing my masters. Before coming to Germany, i approached deutshce back chennai branch for helping me in creating a Student Blocked account in Germany. I was informed to open a personal account and to deposit 1 lack in that. After doing that, again I was informed that I have to take a poly with Birla Sun Life Insurance. He said to me that this policy will help me even in Germany. After coming to Germany, at my University, I asked the Insurance about this and they it is not and I was given wrong Information. The premium policy I paid was 50k. I asked him several times about this policy, but always he said it will be helpful. I mailed them and they are not responding. I want to raise a complaint on Deutsche Bank Chennai Branch and I want to file a cheating case. Regards, Raj

Myself Chirag, I am facing problem with Deutsche Bank credit card. My C. The settlement was done on 07.10.2010 and I got settlement letter from Deutsche Bank. As per this letter I have made payment of Rs. 25, 000 cash payment Still account is not clear and same is reflecting in my CIBIL records with negative rating. Pl. help me out to get clear this matter. Thanks, Chirag [protected]

MYSELF AADESH ANAND I HAD DEUTSCHE BANK CREDIT CARD 4 YEARS AGO.IN 2009 I LOST MY VAULT & I LOST MY BIKE RC,CREDIT CARD & MANY MORE DOCUMENTS.EVEN NOW I D'NOT HAVE ANY PAPER IN SUPPORT OF THIS CARD SUDDENLY AFTER 4 YEARS I GOT A PHONE CALL FROM RECOVERY AGENT & HIS NAME SATISH
& HE TOLD ME VERY RUDELY WHY ARE YOU NOT MAKE PAYMENT FOR YOUR CREDIT CARD.
I TOLD HIM THAT I HAD ALREADY RAISED COMPLAINT REGARDING CREDIT CARD LOST 4 YEARS AGO BUT HE WAS NOT LISTEN TO ME
THEN I WAS NOT PICKED HIS PHONE THEN HE STARTED I TO OFFICE NUMBERS & HARASS OFFICE STAFF.WHEN I COME ON OFFICE PHONE THEN HE START MISBEHAVE & GIVE ABUSES,I KNOW WHERE LIVE,I HAVE YOUR WIFE NUMBER,I KNOW IN WHICH SCHOOL YOUR
CHILD STUDY....& GIVE ME MANY MORE MENTALLY HARASSMENT.
SO I REQUEST TO YOU KINDLY SORT OUT THIS THROUGH LEGALLY.EVEN AFTER THREE YEARS YOU CAN'T CLAIM FOR ANY AMOUNT.
IN EVENING I REGISTERED A COMPLAINT AGAINST THESE PEOPLE IN INDUSIND BANK EVEN BANK PERSON ALSO TELL ME THAT THESE
TYPE OF THINKS AGAINST RBI POLICY.
HE SUGGEST ME THAT IF TTHEY CONTINUE THEN YOU SHOULD REGISTERED F.I.R AGAINST THEM.

AGENT NAME-----SATISH
PHONE NUMBERS HE USED[protected],40779113.

REGARDS
(AADESH ANAND)

Hi,

I took personal loan from this bank. While taking loan they have given a payment emi schedule. I was checking this schedule every month. When the last month EMI is over I was so happy that loan was over. But this bank has deducted the amount for the next month. I have complained them, they stated that they have given wrong statement and they have deducted for next 3 months EMIs.

How can these bank cheat their customers by stating they have given wrong statement and deduct more money... My sincere request is please dont have any kind of relationships with this bank they will cheat now. No doubt in that.

Hi,

I took personal loan from Deutsche Bank. My account number is: [protected]. I have got the emi statement scheduled. But according to the emi statement it has to end on Jan 2012. But they are saying that it should on Mar and they are trying to deduct the money from my account.

I have send the scanned copies of scheduled statement. But there is no reply from them. I have sent many emails and called customer care so may times(10 times approx) but they tell, they will get back. Already 18 months delayed from them. Deutsche Bank employees are so irresponsible no doubt on this.

Please tell me the status.

Defaulter in CIBIL Records
Dear Sir/Madam,

I Have applied 2-3 times for credit card & now also for housing loan from SBI. on 23rd of May 2012, where my file was rejected and confirmed that my name is in defaulter list CIBIL and could not process the Loan. Here I come to know that it is because of outstanding with Deutsche Bank.

I had an outstanding for personal loan amount of Rs. 720/- fro Deutsche bank which I was not aware, i had already paid up all dues with Deutsche Bank and now they told me to pay Rs. 5081/- total amount as due for fees outstanding i dont know why, saying that your cheques were bounced around 8 times, but I paid up that too also Because I want to get clear my name from CIBIL. They have put a remark of WRITTEN OFF in cibil. Now they are saying it is not possible to them to delete the remark.

Request you to kindly help me in getting my name cleared in CIBIL records from Defaulter list as I am not able to get my Housing loan.

Thanks,
Rajesh Kamble
Cont. [protected]

Writting this mail in deep pain regarding my loan closure with deutsche bank Bangalore.

I had taken a Loan of 2Lakhs with a rate of interest for 14% in 2007 for a tenure of 48 months.I paid the EMI's through ECS and never ever in the history of my loan i had run into over due .But after paying my last EMI in May 2011 i left with Rs 273/- for which none of the bank people tried to intimate via mail . After around 8 months i got rejected in credit card stating that i am having a very low cibil score ,so i got the score and shocked too see that i was in defaulter's list with deutsche bank .After calling so many times to the customer executive's for which i hadn't got any response regarding this extra amount apart from my EMI and below is the request numbers raised and the mails received .So decided to walk in to the branch in bangalore to get cleared about the same.

VYOM - SR10719819
ARUN - Esclated to Arun on the same issue

My trouble's started from that day onwards.

On 16th March 2012 @ 11:00 am walked in to Deutsche bank branch in bangalore branch in MG Road

I meet a person named Shriram and Gangadhar and explained me about why this overdue amount .So I accepted it and paid the money on the same day and handed over the receipt xerox to them and got a response that i will get my No Due's certificate in 4 days and left for the day.

To my surprise hadn't heard any thing neither from the bank nor from Shriram/Gangadhar

On 28th March 2012 @ 3:00 pm

Again walked in to the branch and got shocked to hear from gangadhar it will take another week .I clearly told them that i had to receive it 4 working days which never happened it was 12 days since i closed the account and nothing is settled and also told him that i will talk to the manager if needed then he told 5 min and went inside after 2 hours of waiting one more person came and acting as a manager told me that i will get in the next day which i never accepted without a proper reason which they failed to provide me and the same person gave me Shriram mobile number who is in charge of the Loan's section and I called him regarding the closure letter ,again an 30 min discussion happened which led to nothing and he also informed me that i can get it tommorow which i never accepted and told me that i will take infinite time for him to get the details of why it happened and i told him that i will wait ,so after an hour again came back with the new amortization statement which states that the account been zeroed and told that's what i can get it for that day after hours of waiting .Felt very bad and cant have more patience to argue with about the things which i had to get and left for the day.To my surprise got the text when i was on my way back to home that i can collect the NOC on the next day.

On 29th March 2012 @ 4:30 pm

Walked into the branch again and collected the letter from gangadhar and also told him that please send a request for the updation of CIBIL score and he told that he will do it.

I dont have trust in him as he is very careless towards the customer and to be safer side called the customer executive and raised a request to update my cibil score from the bank side and got the request number(SR[protected] and also told that i can check the score after 10th April 2012.

On 23rd April 2012 @ 11:00 am

After a month i got my CIBIL score and shocked ,all my dreams are shattered as it is reflecting as WRITTEN OF even after clearing everything from side towards the loan.

Again called the customer executive and informed the same but got to know that all my effort got in vain as the lady on the call told me that she will get back to me by the end of the day which never happened below are the details.

Name - Javed
Name - Sarita from escalation department

My credit score is very low because of the carelessness of the people working there in Bangalore branch and cant explain how much it effected me .

All my housing loan and credit card request are rejected because of this careless people and it costed me too much and looking for some justice towards the senior management on the same

I am holding a salary account with Deutsche Bank from 2009 with the account number [protected]. From couple of months there are not much transactions as I am not working. From couple of months I am getting a message the message on my mobile stating Rs. 1500 is withdrawn from my account. When I opened my online banking and see I observe two times in last year Rs. 1500 is withdrawn for 2 quarter stating fall below fees.

I tried reaching the numbers given in the net banking and the toll free number does not exist at all (numbers I tried from Bangalore are[protected] and[protected]. I dont understand how these banks are existing and surviving. Please do the needful.

Regards,
Preeti
[protected]

Deutsche bank is one of the fraud banks in India. They don't give any information to their clients while opening the account.
After that a big amount is deducted form the account without any information. An d you keep calling to them about what was the problem but they cannot process the thing and make u feel helpless.
An amount of Rs 2000 was deducted form my account without any information.
After 2 months when i kept trying everyday to the customer care. They told me my account need to be maintained a minimum balance amount. This clause was appended to my account without any due information given to me.It was just an instance when i came to know that there is any such clause.

On wednesday i had stopped one of my cheque's through the Deutsche bank official website for customer's and the same was confirmed to me by one of the phone banking officer. On thursday i recieved a message stating that the cheque has been cleared and the amount has been cleared. I dont understand what's the issue here. My concern is that i need my amount re-imbursed as i have already requested to process the stop payment almost 24 hours in advance . It might be an issue with your servers but that is non of my concerns. Also i had recieved an acknowledgment that the same has been processed on the website.

Hope to recieve a reply at the earliest.

Thanks
Prathvi Pai

Hi,

I have been using athe DB Platinum card for a while now. I had taken this card specifically as DB promised that a Golf booking at some premium courses across NCR are available FOC.

Initially i got some bookings and could play at the courses. I also referred some friends to join the DB card fraternity basis this service. Incidentally this is a paid card and not a free one.

Now, over the last 1-2 months - I have been trying to book me and my friends (all DB Card holders) into one or the other course in NCR but have not been able to get such bookings.

The first time - the executive who called me gave a flimsy excuse of saying that because I did not confirm with a Jaypee greens member time-slot - my booking could not be done
The second time was even more flimsy - I was initially told that slots are available however I will have to book 3 days in advance generally - but I should get it. Finally recd a call on the last day to say that it was all my fault
Anyways - I tried again - this time booking one week in advance (immedialtely after they rejected my request the second time). I was told this time no probs, slots are available. I receive a message today saying that the Golf course has rejected the request???? No reasons given.

I am positive that either this card company no longer has any tie up with the golf courses or they give the slots only to the new members to fleece people to join. I put up this question to the exec as well but did not get any answer.

I would request and want to know how people like us who get fleeced by such Banks/ Credit Card companies get their money back ? This is clearly a violation of Consumer rights where a service is promised and then not delivered.

Just to also put on record - I have NEVER defaulted on any payment ever to this Credit Card company and I have large transactions through this card every month

regards

Dear Sir/Madam,
I am Ramachandran R. This is regarding my Deutsche Bank Credit Card account “5160 XXXX XXXX 0002”. I have settled (dated on[protected] my balance amount Rs. 15500 through a settlement agreed between me and Deutsche Bank representatives.

I have recently (dated on 28th Dec 2010) received my CIBIL report denoting that there is some WRITTEN OFF against the Deutsche Bank in my name, and also it shows the due balance as Rs. 1,16,648. But DB representatives have sent me the latest (dated on[protected] bank statement showing zero balance on my account.

Please suggest me on how can I change CIBIL status to closed/settled.

Thank you in advance.

With Regards,
Ramachandran
+91 [protected]

To,

Consumer Complaint Forum,
New Delhi

Dear Sir,

I am having Dueutsche Bank credit card from last one year but never used.But last few month back i had done a transaction from card fo 10000 Rs.We have deposited all the cheques before due date i.e 28th of every month...

But mine last two chques which I had droped 4 to 5 days before in there collection centre provided in Gurgaon in Infinity tower amount as ( 2190 Rs. droped on 23th Sep.10 cleared on 5th Oct. 10) and second cheque on ( Amount 500 Rs. drop on 24th Oct.10 adn cleared on 10th Nov.10) .

Bank has charged twice for late paymnet on the above this...I have called many time to there call centre requested a compalint against this and even asked to cancell my card.. There customer dept. told that our complaint dept . will check and revert to us in three day but i have not received any call not staus of mine complaint.But I have received bill agian with late payment charges...

Kindly help him on the above because of this i am going through mental truma and both family and prfoessional life is disturb...

Pls find teh details below

Ashish Gupta
( [protected])
Deutsche Bank Credti Card
Card No.[protected]