Dhanunjaya Travels — Bus breakdown and refund not yet given

Address:	Hyderabad, Andhra Pradesh, 500090
Website:	www.dhanunjayatravels.com

My name is s kiran. I travelled from hyderabad to visakhapatnam on 19 may 2017 in dhanunjaya travels bus, booked from abhi bus.
Ticket number abrs5771191, seats d2, d1.

Suddenly at about 2 am, 30 kms from vijayawada, bus break down. We did not get any response from the bus management. They did not bother to board us into another bus. It really was a very tough time for all o[censored]s (Including a pregnant woman and small kids).

We caught another sleeper bus with high fare till rajahmundry, and from there to visakhapatnam and reached by 1300hrs (Supposed to reach by 0800 hrs).

Now after a numerous calls to abhi and dhanunjaya, i did not get any positive response. They are saying i will be getting only 50% of the fare. Keeping in view the discomfort and mental agony, they should be fined for not arranging any alternative and leaving us behind. But they are now not ready to defray the charges. My mobile number [protected].