DHL Express India Complaints & Reviews

Sir,

On 28/1/2021 I had sent a document with Way bill No [protected] by paying an amount of Rs.4544.00 to my client Thomas John, 1202 Mazetti Road, Stroudsburg, P.A, 18360, U.S.A, It is with great grief that the document didn’t reached my client till now and the response from your staff is very pathetic.

On 5/2/2021, I understood from my client that the document was delivered to a different town to a different person. My client communicated to me that DHL send a text message on 5/2/2021 stating that the package was dropped, when he looked outside, he didn’t find it. Then he went to the tracking site and they have a picture where they dropped off and it was a different town Snyderville. Immediately he called the customer service and notified them the mistake. They informed him, in order to retrieve the package a complaint has to come from the sender,

This message was communicated to me on 5/2/2021, immediately on the same day I called DHL Customer care No [protected] at 11-21 A, M (6 min 15 seconds) and registered my complaint and on the same day (5/2/2021)visited “your track & trace inquiry “ site and registered a complaint and received an auto response mail. On 5/2/2021 I visited the DHL office, Mavelikara were the document was sent and informed all the details and they assured that they will take appropriate steps and inform me.

To my utter disappointment no one above mentioned called or emailed me regarding the status. The documents were a P.A and some sale deed to file an injunction suit here and it was very important to me as a lawyer and the time of limitation to file the suit was running. On 9/10/2021, I again called [protected] (5 min -59 sec) they were not in a position to give a proper answer.

Without any options left on 12.2.2021 (way bill No.[protected]) I prepared a new Power of attorney and forced to send to my client again which includes a lot of efforts and money

So, you are liable to reimburse the cost inquired with compensatory cost for the mental agony and irreparable loss inquired immediately, otherwise I will be forced to take appropriate legal action against you.

--
Adv. Jacob Samuel.BA, LLB.
Kerala

Hi Team,

My AirwayBillNo.: [protected]. Despite multiple follow up calls and emails with DHL EXPRESS team, we are being provided any updates on the shipment. Everytime I call [protected], they say we will get an update soon over email or a callback within 2 hours and that does not happen. Request you to look into this and help resolve my issue.

DHL Consignment NO: [protected]
DHL ACCOUNT NO:[protected]

Even after repeated reminder for the past 10 days and escalation still by consignment was not delivered.

There is no proper response on status till one day.

This is worst Service and We will debit all the Revenue Loss and Amendment charges by customs to DHL team only

This is to bring your attention that my parcel has been hold by DHL india due to non delivery zone mau Aima Allahabad 212507. previously DHL staff said send email to manish ayani to change address but he didnot take any action after long follow up they said we cannot release your parcel. i am surprised that mau Aima Allahabad UP not in india its seems that under POK. as we indian has right to ask parcel anywhere in india but DHL ignoring this point .so please i need favour to get my parcel

Sub shpt not deliver and us dhl not respons to consignee, consignee at dhl office to collect a parcel, but dhl staff not responsible. Us dhl staf said, no time to help him.

I have booked my bike to transport from Pune to Indore. They had shared a quotation of rs 4000 and committed that this is maximum amount I have to pay. Their representative came and took my bike and also gave me bike pickup document. Then, I received a bill from DHL that is having 12000 rs. And, I have to pay to get my bike.

What is this looting and fraud?

Why amount raised from committed to 12000?

My way bill number.: [protected]

Still in clearance event in dhahran office (Saudi Arabia) for additional documentation, please let me know what it is am ready to give but no response from customer service.

My total loss of order due to hold on clearance till now.

Kindly do the needful

My way bill number [protected] package still in hold for 10days in mumbai airport

Already paid whole amount of 44000/- for duty and taxes. As understood by customer care, Parcel laying in DHL Vikhroli godown mumbai.

DHL expecting us to pay duty and taxes once again. Also no response for the mails and follow ups sent!

Worst service experience I have seen so far!

Already paid full amount of 44000/- for duty taxes but still not received the items in our hand. As understood from customer care it is laying in dhl godown and team is asking to pay money once again.

Also no response for mails sent and follow ups!

Worst service I have seen so far!

AWB [protected] shipment received in India in October 2020. not delivered yet citing KYC documents are improper. all documents uploaded number of times got rejected.

We wonder if this is a scam that DHL staff share the shipment goods? especially when there is a new year compliments from big companies!

I have been told by a few friends that malpractice by DHL EXPRESS is coming into light, they're fleecing customers off by saying that we cannot trace your package and the CSIA Mumbai airport has the package and not DHL. I've been calling these guys relentlessly and same answer. I have read posts and figured this is a clear harassment tactic to get more money from us in Lieu of warehouse stocking charges which I'm not even responsible for. I'm putting this out in public light despite my package is still stuck for many weeks with them. If I am forced to pay over and extra for something that DHL says is the fault of customs despite paying higher shipment fee to DHL so the package could arrive for my baby's first Christmas then shame on these money fleecing thieving people. Never has FedEx done this to me. AWB-[protected]

I have imported a consignment( AWB no- [protected]) from Prestwick UK to Udaipur India.
Shipper- Ampcontrol UK ltd and Consignee- Avinash kumar( Ampcontrol Employees, based in Udaipur).
Shipment was picked up on 22/12/2020 and on 24/12/2020 it reached to New Delhi and today is 8/1/2021 but it is still pending for custom clearance. DHL team is not having a proper communication with customer and also there is no communication between UK and India DHL team.
We have already provided all the details to DHL but they are still asking for more and more unnecessary documentation. We have already paid custom duty but they asking for promise to pay documents.
We are really having worst experience of business with DHL this time.

DHL clearance agent Samta Sarge made excuses for 3 weeks just to steal my courier at the end of the day. My courier was only 4 lbs which is a courier, it can’t be cargo but after 3 weeks of sending her all documents and unnecessary paper work she said you have to hire customs clearance representative to get your 4lbs courier which is according to her understanding is cargo. DHL India specially DHL Mumbai is worst nightmare
This courier service should shutdown, bunch of liars and thief’s. DHL people are worst than beggars and street thiefs ... Shame on you DHL

My name is Didier Binétruy I have add a parcel sent from Germany before 15Dec 2020. The tracking status hasn't changed for weeks so I want to know what's going on with this parcel
CL[protected]DE is tracking num.
Can you please track my parcel and deliver ASAP. Tx
Please keep me informed at
[protected]@gmail.com
Regards

Hi,
Our client in US sent a package to our company through DHL courier on 10th December 2020. As per tracking the package has to reach us on 22nd December 2020. The package was held in Bangalore customs. DHL asked us to provide KYC details. We provided our IEC, GSTIN, AD code letter from bank, address proof and authorization details. In spite of repeated reminders the package was not cleared and they are informing that the address proof is not matching with the client given address. It is our factory address and we have given all address proof but DHL KYC team has not approved and cleared our package from customs. We are sending all our courier through DHL and we wonder how come we could not receive the courier sent from our client. Do DHL KYC team see the proof what we have given and get clarified from us as we have given our mobile number. If this continues we have decided not to give our courier to DHL in future because of their worst service.

We submit our KYC documents through https://www.dhlindia-kyc.com on 17th December, 2020. But till now we yet to receive our shipment which was sent by our client from France. It is very urgent for us. Please provide the necessary action to clear the shipment.

R K ENTERPRISE

Waybill number .

My order has been in customs for more than a week and is still not cleared..please I need the package to be cleared

Their us one parcel for me from germany( grevenbroich) to una himachal pradesh despatched on 07 12 2020.and not received .

The shipment (which i am the consignee with airway bill n°[protected] (5 gps trackers and fuel and 10 fuel sensors) has been picked up since the 11th of november and still hasn't been delivered after 45 days. The consigner even asked for the return of the parcel so that he could send it via another company and we still haven't received any parcel nor reply from Dhl India.