DHL Express India Complaints & Reviews

Dear team,

My tracking number is [protected].i have parceled my things via your company from punjab on 17 dec 2020. When i checked about its location i came to know that my parcel is not moved from brescia to italy. My exact destination for delivery is Italy. And from which courier company i parceled they charged me near about 6400 rupees. And my parceled is not yet been delivered. Kindly help me regarding this.i am not being...

I have moved to india with my 2.5 year old daughter from australia after the untimely death of my husband. My shipment containing personal baggage arrived in india from australia on 08/12/2020 and it has been more than 2 weeks and they still haven't been able to deliver my shipment as promised (By end of day 11/12/2020). I have been constantly following up on email and via phone call. They have not left any stone unturned to harass a young...

This is my another complaint against my same consignment (AWB - [protected]). It is still in customs and today is 4th day. All formalities done but still DHL is saying this and that. Such a worst service by DHL. Never expected. That was an extremely urgent consignment but DHL has more excuse...

We have received consignment against AWB [protected] on 19th Dec 2020, however yet unable to get the same cleared, Following rigorously since last 6 days and surprised to know today only that the consignment is not traceable.
Request to kindly look into the same. This is extremely urgent....

My shipment (airway bill No-[protected]) has arrived on 18th December from Germany and still in customs. Though all the documents has been updated still it is not cleared. That was very urgent to me. Please deliver it to me tomorrow 20th December 2020....

I have submitted all the papers and called dhl but still nothing of when I will get my package..all the told me is that my package was sent back to customs..please help me...

I have sent parcel containing Medicine/ Spectacle with Prescription/ Cash Memo through DHL Express, Jamnagar Gujarat by AWB [protected] on 3rd October 2020. I have furnished all necessary documentation requested by DHL and the US Customs rejected the parcel due to non-availability of Impact Resistance Certificate/ DFE/DEV/LST. This was demanded by DHL after reaching the parcel in USA on 21st October 2020. This was never informed while booking...

Hello Team,
Greetings. I am highly disappointed with your services. It's not my mistake if the Picture of mine is not clear on my Aadhar Card. Do you guys get it? Absolutely pathetic service. I am about to receive a shipment from The States by Dec 21 2020. I uploaded my PAN card as my identity proof which got approved. My Aadhar Card for address proof is being rejected again and again. Sometimes the Picture is not clear they say...

I have my shipment stuck at customs for over 5 months now. I am an independent artist based out of Pondicherry. One of my ceramic art pieces got selected for a show in a gallery in Montana, USA and they have sent the piece back through DHL and i am being asked to submit IEC without which they won’t release my shipment. This is ridiculous why the hell do I need to have an IEC for my own piece??...

A parcel was sent on 28 November 2020 to Doha from Bolpur, Bengal. Expected date of delivery was given as 3rd December. But it didn't reach on 3rd and on complaint I was told it would be delivered within 48 hrs on priority and waybill number was changed.
Today is 6th and I am told parcel has gone to Germany and expected date of delivery is 13th December.
I would not have sent the parcel if I was told this earlier that it would...

My shipment arrived in india from france on 12.11.2020 and today it is 02.12.2020 still my shipment is not cleared, even after repeatedely complaining to your head office and your bangalore clearing team is pathetic to the core. They do not care for customer, they comeup with only excuses by not doing their job. I did not expect this kind of pathetic service from a reputed courier service company like dhl. They behave they are doing charity...

I'm very much in trouble when I get a message from DHL express regarding my KYC document verification wide package number [protected]

I'm a small business man just going to start import business of Cut grass carpets. I sent the TT amount of samples to the Chinese company and sent my address as per my Aadhar Card. The DHL express delivery office is just 8 kms from my house but it is having different pin code. Whereas in my aadhar...

I am a regular DHL user from chennai. I have recently had a bad experience with DHL Exp while sending a parcel to my son in the USA.

Recently I have sent two parcels containing domestic items like, clothes, sweets etc to my son who is living in Columbus, Ohio, USA. There is a huge difference in charges between two consolidators who picked up the parcel from us. Details as below

1. way bill[protected].5KG...

The parcel was shipped from tanjore to New Jersey on 9th November. On 13 th dhl delivered in damaged condition .all the communication since then is delayed .till daye I have not received any positive reply and refund ....

I have shipped one parcel from bangladesh to india which contains dresses two weeks ago.
I have paid all duty tax on 24th and KYC documents also completed.
Still I didn't get my delivery yet. I have called customer service twice. Everytime they checked and confirmed everything is fine they will inform their team to proceed with delivery. 25th November also they have confirmed that it will be delivered by 26th Nov.
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I sent a package to my parents In Faridabad, Haryana via DHL USA and paid $237 for shipping it. The declared value of the package is $200 and it contains my wedding album and some cosmetics. The shipment cleared customs and was supposed to be delivered last week, on Wednesday, Nov 11th. Upon checking the status on Nov 12th, the online status of the package was changed to “on hold” and DHL generated a receipt requiring the receiver (my...

Our daughter has sent photo album of marriage n face creams vide HAWB no [protected] .n your office has sent invoice DEL474806 demanding import duty of Rs12590.96, Rs13950.78 asIGST n Rs 1259.10 as SW charges, disbursement fees of 695.92 plus IGST iof Rs125.10 .which is self generated invioice n no proof of payment being made .The value of the good is £200, n £ 250 has been been pre paid as freight .The goods were insured for Rs400£ ..The...

Dear Sir / Madam,

I just received a call from Mr Avinash (12.10pm on 14th November 2020) from [protected] regarding the KYC documents for my shipent from Netherlands. WB:[protected].

I am a senior professor aged 60 years and he is 23 years old. He addresses to me as Nalini throughout the conversation and kept me waiting for more than 5 minutes on line when my correct KYC documents are already in DHL account.br...

I booked a courier for US, at dtdc with Ref. No. N21452852, on 6Nov at 1PM
Dtdc transfer it to dhl ref no. [protected]. In tracking observed that my courier was not moving, I repeatedly called & visited dtdc office, then on 12 Nov dtdc taken my undertaking for medicine, earlier I was given Dr. Prescription & purchase receipt. During this period nobody informed me anything. Then also my courier was on hold, again I reached in dtdc,...

Hi I sent a parcel canvas painting from Botswana to India as a surprise gift to a person there .my parcel still sits in Bangalore India since one month from October 17th
My receiver has submitted the KYC form etc
If I had known this I wouldn’t have sent to India through DHL
Waybill [protected]...