DHL Express India Complaints & Reviews

Tracking number [protected]

You have received a courier from her majesty's passport office uk. From amrita kanda but the address that it shows on the courier is for british high commission delhi, and as i do not live at that address it is impossible for me to provide proof of residence, please can you let me know what other documents i can provide to clear customs, as i am a british citizen i can provide proof i'd id with my name and address but i cannot provide proof of indian address please look into this and get back to me on email [protected]@yahoo.co. Uk

This is regarding waybill [protected]. I'm receiving a gift, kids toy, and value is less than rs5000 and i have not made any payment for the product, the company is sending this product as compliment and its value is way less than that of permissible gift amount.

According to foreign trade act, the government has exempted customs for gift items received and this doesn't include the shipping charges borne by sender and it allows products worth up to rs10000 received as gift.
It is disappointing and very unfortunate that dhl is charging customs rs8015.97 which is more than the value of the shipment.

Moreover dhl is not sharing any basis for this excess customs and threatening me with additional warehouse charges if i do not make payment. There has been no response from customer care.

The customs charges are more than product value and dhl is showing unruly attitude towards customer and is black mailing me in paying the charges. This is totally disappointing even after dhl has charged a premium on shipping.

Complaint reference id: 61220655

I have sent the asset-laptop belonging to cummins india from auckland in march 2020 (Initial airway bill no awb [protected] which was changed later by dhl to [protected]). (Due to my resignation from cummins india). I have been trying to obtain clearance of this laptop since march. However, inspite of providing all required documentation, the authorities are not releasing it. I have sent number of emails, but no one is responding. So, today i sent my cha to dhl customs clerance office in mumbai today, but the security did not allow him inside to meet the officers. He intended to meet the officers to understand the situation and know what could be done to clear it. I am really disappointed at the service provided by a world renowned company like dhl. I request you to look into this matter urgently and expedite the release of laptop which belongs to cummins india. Pl convey your response on [protected]@gmail.com

I ordered casio protrek watch from "discovery japan" on 01 july 2020 because that model of the watch was not available on any website. On 04 july, the watch was shipped from japan and on 05 july, it was delivered to dhl centre at delhi. I was contacted by dhl kyc on 07 july about address proof. I deposited my pan card image, aadhar card image. But, i was going to available at a relative's address at the time of delivery. I submitted a certificate that i will be available at that address for courier delivery. I sent signed certificate. Since then, i have tried numerous times but to no avail. Daily, my email is bombarded by emails from dhl for kyc procedure. Such bombardment also happens in the form of daily sms. Now, contacting dhl customer care is difficult and time consuming. Even then, i have filed numerous complaints at dhl to call me. They call anytime. At time, when i am doing some personal work, gym etc. They were even requested by my relative to call me in 20 minutes. But the call never came. Thus dhl employee team lacks care for its customers. I bought this watch for rs 29, 957.44. But dhl does not have adequate concern for its customers. My courier awb is [protected]. I hope that after lodging this complaint, positive results unfold i. E. I recieve my watch asap.

Dear sir/madam,

Kindly look into this and can you please explain how come my price of the product and the customs duty are the same. Please look into this and do the needful. You are charging way too much for the customs.
The exact value of the item is rs. 4, 416 and customs is charging me with rs, 4, 538 why is the product price and the customs duty are the same. Please look into this and contact me as soon as possible on the priority basis it would be really helpful.

Consignment number : ly[protected]de

As per Reserve bank of India norms we have to submit bill of entry to the bank from where payment is done after the shipment reaches India.Now in this case we have to get letter from customs department that the bill of entry cannot be filed as the material has been lost and no more liability is there of jjsales .As the matter is delayed our banker is following us.

You had sent us checklist to verify .please can you tell on what basis you sent us the checklist.Did you sent the material to customs warehouse?

You have written that the material was untraceable in delhi.Its not clear.

Please give the exact location from where the material went missing.We require the tracking of the material from Germany to India and from Delhi Airport (ACC) to which Warehouse. We want to know exactly from which place it went missing.

Also please share the name and contact details of the incharge who was handling our consignment on 19/03/2020.Please arrange for a call to [protected].

We are waiting for your reply.Please do not reply vaguely.

We gave the responsiblity to DHL to bring the material upto Bhopal and so DHL cannot run away from any responsiblity .

Either we require the material or we require the cost of material.And we require all the documents from Customs also.This is your responsiblity to get us the documents as you are our freight forwarder.We have a
import -export yearly contract with DHL.

Hi sir this is to inform you that i have studied online course and the education originl certificate is arriving from usa. The dhl asked for address proof..i submit the pg address proof the rent, receipt, electricity bill.. Everything is been rejected. They are asking to stamp on the receipt.. I ask pg owner but they dont have a stamp.. I am very worried my original certificate is with dhl.. If they will not give my certificate they will destroy my future. I am feeling hopeless and helpless... My tracking number is [protected]

Would like to complain on the delay of process at every step with no clear information being shared with the customer which one is entitled for.

From the beginning once the parcel reached india, there was no clear email or instructions given (English all over the place to be precise in the email).
Not sure if this is done on purpose to delay things and charge customer for section 48 or other charges.
I have repeatedly called customer service and emailed atleast 20+ emails to understand the process and the steps involved however nothing is made transparent.

I hema thourani, residing 702, valencia building, supreme palacio s no : 29/2 baner, pune 411045 has been sent courier containing medicine to usa to mrs. Amita mamtani 6524 kenneth ave lincolnwood, illinoi 60712 on[protected] bearing dhl awb no :[protected] from dhl office pune by paying courier charges for rs. 5398/- on june 3rd 2020 mrs. Amita has been received mail from (Alana. [protected]@dhl.com) informing that shipment is returning to origin by bearing awb no : [protected] due to non clearance of documents. But whatever documents they asked we have sent them timely. Even though without considering us they have returned the medicine to the origin. From that day itself we are continuously chasing them for our shipment. After a long time on[protected] we received the notification that shipment under clearance and request to pay import duty for rs. 10203.58. Here am not understand why should i pay this amount for your fault, am not ask to return the material to origin. Request to kindly do the needful to get back out parcel.

I have sent a a pacel for personal usage of my sister through dhl express on 10 th of june from newzealand to india. I have given all the kyc documents also which are required. Still it has not been delivered and even one dhl clearance support agent name rajesh kushwaha is calling on my parents contact no. And asking for 20, 000 rs directly as a custom charges and clearance fees for parcel. Even they are threatning us that if this amount is not paid in the given time then we will get penality of more rs 5000 on it and not able to get our parcel. The goods which i have sent are personal usage goods there money value is less than the custom fees that is demanded by the agent. Even the agent is asking for my parents bank details. How can my parents share their bank related private details with some unknown person. Already frustrated and my parents feeling harassed due to all this daily pressurization from dhl clearance team. Please help to sought this matter.
Regards
Banpreet kaur

I booked my courier from new york to india. And the delivery date was 2 june. But i have not received my courier till date. I have paid 20, 000 inr for a courier worth 7000 inr only. Customer care service is also pathetic. They don't even know how to deal with the client. I have sent so many emails but still all wasted. Other services like upsc and upsbare much better than dhl. Dhl is only meant for looting people...
Worst company
#dhl

As i have been exchanging lot of emails with your customer care executives and not having any trust that my issue would be resolved, i have to resort to social media platform.

Below are the details:

16.06.2020:
I received a message from dhl express regarding import duty/taxes for packet that was ordered from australia the shipment contains items for personal use and the recipient is my mother i ordered the product on her behalf and therefore i was making all payments and i am placed abroad. I was not able to pay the duties through usual means listed on the website and i contacted dhl express on 16.06.2020 & she sent me the bank details where i could make the payment. Also all this exchange happened via emails and if the need be, i can provide these emails too. I transferred the money same day and i shared details of transaction with customer care executive
17.06.2020:
I was contacted by person 2 on 17.06.2020 to send the details of the transaction once again which i shared already with whom i was in contact with day before however i was not aware that she is not able to open the document. I tried calling her on phone number listed under all her digital signatures but apparently for whatsoever reason, i have never been able to reach her.
18.06.2020
I was contacted by person 3 and was again asked to share details. By this time, i was frustrated and called dhl again to be answered by person 4 and i am grateful that he maintained his calm with me on the phone call. He asked me to share details with him and only from him, i got to know that they were not able to open the document. I shared details with him again and thanks to him that he coordinated with all others on it. At 5:27 pm, i finally heard the response from person 3 that information has been forwarded to respective departments and person 2 will get back to me the next day.

19.06.2020
At 11:30 am, i got an email from person 2 where she just repeated what person 3 and person 4 told me on 18.06.2020 which seems to me that person 2 disregarded all the activity that took place on 18.06.2020 and just thought that it was sufficient to repeat the message. I replied to that email with no response back whatsoever from her side. I tried calling her on the number under her digital signature and she does not answer or does not understand the frustration that has been caused.

Starting from 16.06.2020 till 18.06.2020, i have called dhl expresses 31 times (I have call logs with me) to get it resolved but its been 4 days and its baffling that accounts department still have not been able to find details of my transaction and none of above people find it necessary to follow-up on it urgently.

All of what is written above can be backed by email exchanges that i have had till now.in the current covid-19 times, i would have thought that dhl express would actually be more inclined towards not losing their customers but it does not seem like that. Having been an ex-dhl employee in dhl hq in germany, i can say that i don't feel honored that i was part of such an organization.

Yes my conversation with few of them was not really pleasant but how would have they felt in my situation. I don't feel respected enough as a customer and i don't feel my time is respected. Yes none of then directly did any personal harm to me but good would be if each one of them could put yourself in my situation and judge for themselves based on the current outcomes. I still don't have a response, finance department is not able to find one transaction and i still don't have a time-frame when this issue could be finally resolved.

Shipment on hold for 5 days even after we have cancelled and asked for return back. We cancelled on 12th june but no reply until now. Waybill number [protected]

I need your help as in india dhl not listening to me even i have written to country head also
I have one packet of samples arrived from turkey with airway bill number [protected]
On 30th. May 2020 this packet was cleared from customs
But from them i contacting dhl by emails / tollfree numbers, no body is listening to me and only getting repose that we are in touch with our ground team
I know that covid is a problem but not a such problem that even after 2 weeks dhl – india have no answer
My one sea shipment is ready and just we have do some productions as per these samples, otherwise if we fails in such case we have to face the penalties that can goes to usd 22000.00

Hi,

It is to bring to your kind notice that there is a shipment coming from usa to india with awb no: [protected]

Ours is an sez unit and there are no customs duties and taxes.

We have given a pre-alert to dhl on 10.03.2020 at 10.53 am by email informing that the shipment is meant for courier mode clearance without customs duties.
We were supposed to create the boe and share with dhl.

Same also has been communicated by phone call to the customer care.

Yesterday i. E 11.03.2020 also i have called customer care three times and informed this is sez shipment clearance should be done without payment of duty.

They informed the shipment not yet landed in india after landing, we intimate accordingly, but now it showing clearance has been completed.

We have received an email that the shipment got cleared from customs and we need to pay the duty of rs.16, 377.23

I am very much confused and frustrated with the kind of service dhl is providing to indian customers. My shipments with awb no [protected] and [protected] was to be delivered from shenzhen china to ghaziabad india.
All the items enclosed within were samples that were to be used for educational purposes.in case of awb no [protected] the cost of one item was just 2 $ that amounts to rs 144 in total on which dhl took 25.29 $ almost 12 times the cost of item to be delivered. Then i expected that everything would be handled by dhl, but then when the item came to customs i was notified that i has to pay an additional amount of rs 2181 which makes absolutely no sense by any indian custom standards and also included delay fee which was absolutely not present since i updated kyc details as soon as i was notified in both the cases. So, basically i am paying rs 4, 000 for an item to be delivered in india that has a cost of rs 140. This is absolutely absurd and fraudulent and after visiting my lawyer i have understood that this is not legal according to [section xvi. Machinery and mechanical appliances; electrical equipment and parts thereof; sound recorders and reproducers, television image and sound recorders and reproducers, and parts and accessories of such articles] chapter 85 which also applies for the awb no [protected] as well, for which am charged rs 4000 of customs. I was not supposed to be charged for items which were samples and even if i was supposed to be charged a custom charge how can that be 2000 rs on an item that costs 144 rs? After paying 2000rs already to dhl for shipping it.
I will be pursuing this on consumer court if my problems are not resolved and will publish a public youtube video soon on my channel to expose dhl fraudulent practice in india. Do not buy anything from dhl this company does not state anything before you order through it and then it holds your parcel for ransom.

I got a 65$ gift card from my employer which i used on online shopping. Some of the amount was the gift card and some i bought myself just so i get free shipping from the website.
For 80$ total value they are charging125$ customs. How is the custom charges more than the value of the parcel itself.
Very dissatisfied with dhl
Awb number: [protected]

AWB : [protected]
CONTACT : [protected]
My shipement came frm honkong china to bangalore india just within 2 days itself by clearance with hongkong goverment and from past 8 days its with dhl india.. still no response.. each day they keep changing fake status on online tracking website which have no relation with current status of my shipemnt.. i started to call customer care frm the date when its shipped from its origin.. and no proper response got from dhl.. after once its reached i submited documents and after second day they asked technical writeup which too i sent it after that too 8 dayd overed.. no response and each time they says they will talk with concern department. And saying to wait 24 to 48 hours and even after 48 hours still same answer. Today is 8th day and DHL i not able to call from my resgiterd no. As they blocked me and now i calling from 3 days from my other no. That easily connects. Such a worst service i got from DHL.. even last time i got my package from local shipper and that was faster then that and i thought to try DHL and its became horrible experince ever i faced in custom clerance issue.. i[censored] guys not have enough staff please dnt waste our time by just keep fake promiss and status.. even your dhl staff not have any idea about it..its really disgusting to ask u guys again and again about its status.. and on mail to no reply from your concern department.. and even if documents not enough they not even informing me i am calling then they tells me this need that need.. if my shipemnt wont get clear in 2 days more or till monday definatllyy.. i will file case .. just to get machine on time i paid amount to DHL so it should nt delay.. my machine openng was on 2nd.. and for that my parents came to bangalore and going back too now on 3rd and still u guys not have proper answer

Dear dhl we are dealing with your executive mr. Jitendra singh landline no.[protected] handling all the delivery process, but each & every time he his doing blunder mistakes, in one of the previous consignment he have delivered other vendor consignment to us against which we have transferred 100% duty in advance & received wrong consignment & reply received from mr. Jitendra kindly spk to customer care for refund process & wrong consignment, after so many complaints & chasing via mail we have received our actual consignment after 2 months, now today we have also faced one problem we have paid custom duty payment via online for rs.2330.91 (Awb no.[protected]) on 16.12.2019, but we have not received payment receipt from dhl same day & today we have received confirmation mail from dhl that your payment has been cleared, but against this consignment we have also issued cheque to dhl against delivery on 16.12.2019 for rs.2330.91, because previous online payment not received seems to get failed, but mr. Jitendra has get information of this receipt of payment online after that he deposited our cheque & mail to us to spk to customer service for refund process., its relay amazing how he is dealing with clients/customers its spoil the goodwill of dhl, we request you to take immediate action on this person to provide good services to the customers.

Dear sir
I just received dhl courier of a credit card for my husband. The process involved calling my husband and finding out otp number. One mr. Shahrukh has done delivery in lodha paradise, majiwada on 28 november, 2019. I would like to know
1. Who is responsible to call and get otp number. Mr. Shahrukh insisted that i call him
2. When forced to call, the number did not connect in one attempt and he rudely said i don't have time to call again and started to leave abruptly
3. The whole time he kept complaining. About the sbi process and how he has to make 70 delivery bin a day

Finally after pacifying him, i got my courier but it left a very bad impression of dhl. Is dhl doing some "meherbani" in giving us our. Courier.

Aparajita sinha
[protected]