DHL Express India Complaints & Reviews

Awb [protected]

My shipement came from china to india on 26/12/2019 and from same day i doing 2 time follow up by call to dhl.. Even aftr submitting document of kyc on 27th they asked techical writeup and i sent within 30min on same day.. And then from 27th to till 5th january each day i called dhl and i get answer is within 24 to 48 hour my shipemnt will be clear and its submitted for clearance.. And aftr 48 hours when again...

I got a 65$ gift card from my employer which i used on online shopping. Some of the amount was the gift card and some i bought myself just so i get free shipping from the website.
For 80$ total value they are charging125$ customs. How is the custom charges more than the value of the parcel itself.
Very dissatisfied with dhl
Awb number: [protected]...

AWB : [protected]
CONTACT : [protected]
My shipement came frm honkong china to bangalore india just within 2 days itself by clearance with hongkong goverment and from past 8 days its with dhl india.. still no response.. each day they keep changing fake status on online tracking website which have no relation with current status of my shipemnt.. i started to call customer care frm the date when its shipped from its origin.. and...

Dear dhl we are dealing with your executive mr. Jitendra singh landline no.[protected] handling all the delivery process, but each & every time he his doing blunder mistakes, in one of the previous consignment he have delivered other vendor consignment to us against which we have transferred 100% duty in advance & received wrong consignment & reply received from mr. Jitendra kindly spk to customer care for refund process & wrong consignment,...

Dear sir
I just received dhl courier of a credit card for my husband. The process involved calling my husband and finding out otp number. One mr. Shahrukh has done delivery in lodha paradise, majiwada on 28 november, 2019. I would like to know
1. Who is responsible to call and get otp number. Mr. Shahrukh insisted that i call him
2. When forced to call, the number did not connect in one attempt and he rudely said i don't...

I booked a shipment of 13 big boxes (250kgs) on august 5, 2019 (Dhl dehradun), and was assured of express delivery with a week. It reaches in kyoto my destination nearly in a month and sent back by dhl japan, saying that it contains some 'plant protection products". I asked dhl dehradun and delhi office to please clarify what items come under plant protection products and after removing them send once back to me.
Dhl delhi didn't...

Ref, no. Awb [protected].
I had received sms to upload my kyc in repect of above shipment, i had submitted documents which were rejected time and again due to some technical reasons. Ihave been trying to submit kyc afresh since last 4 days but not able to upload the documents as system shows approval pending. Today i had received a call at about 3.30pm for re-submission of the documents when i had informed that i am unable to upload...

I received an award from an org named toastmasters international. They shipped the same through dhl. Its been a month and half and i have still not received it. Every now and then they call and ask for some document. This is a scam i say. They hold your shipment for more days and levy a additional warehouse charges on it. A good way to scam people. I am still waiting for my award and they are still not clearing it. Plus, they have the audacity...

After receiving a message from dhl on[protected] for kyc updates, i tried to upload my aadhaar card details. I filled out all the fields and tried to proceed. The address on my aadhaar card is the same as my shipping address so i clicked on next. However, after clicking on next the page becomes invalid and there are no further proceedings, i am not even redirected anywhere. I don't know about the status of my kyc update or my shipment. Please...

I am keya majumdar. Boya company send me a microphone which value is $20 near about inr.1456 tracking number [protected]. I did not buy the item, the company send it to me as gift for review.

According to foreign trade act. The government has exempted gifts items received from foreign country to persons residing in india from the whole of custom duty under foreign trade act.in the present scenary import of goods up to the value...

Dear sir

Subject : are we supposed to pay for the incompetence of your import clearance team
Reference : awb no [protected] dated 25.08.2019

The facts of the case are as below;
1. We received advance bill of entry (Attached file 1. Jpg - pages) for our approval vide email dated 26.08.2019
2. We informed immediately that the proposed be was wrong & duty amount of rs 6478.65 was not
...

Parcel was booked on 21/08/2019 by an agent "Balaji International Couriers & Cargo LLP", New Delhi, charging Rs 5600, from me.
It was to be delivered to an address in Arizona state to my daughter, who has recently gone there for higher studies. It contained some essential items for her, urgently required there. The items would cost her a considerable amount if bought there.
By DHL courier Tracking no. [protected], I came to...

My parcel from uk for ahmedabad is on hold for last 9 days in mumbai without any further communication. I have already explained what is inside my parcel twice via email and in person when i handed over this parcel in uk dhl depot. My waybill number - [protected]
If you cannot deliver my parcel than please return it back to me in uk.
What is the point of paying premium delivery charges if you are unable to deliver???...

I have sent courier from zambia contain used kitchen items and books etc. Dhl refresentative asked duties will be required. Then i have given declaration that it is for personal use and used items and not of commercial value. But then communication from him. Later on pooja pandire custom agent section told your courier need to be cleared under baggage. It will require custom clearance etc.
It's totally harassment of common people....

I bought a product from international website and Dhl express is a shipping service provider. DHL charged me RS 9, 915/- as IGST, Custom duty etc. and I was told that DHL has paid this charges on behalf of you "without asking me".
Now, I wanted to return the item as it was defected and DHL is denying for refund of taxes.
if I am not purchasing any goods then why I have to pay taxes....

I had already put up a complain about DHL for not sending my courier from last 30 days or more. They have asked my address proofs so many times and i had also sent it to them so many times. In this complaint im even attaching the screenshot of the mails i had sent to them and the ones they had sent to me. If DHL didn't have my id proofs for verification how at very first they got to know that the shipper had printed a wrong door number on...

I had ordered medicine (RENADYL) from US for my mother's kidney treatment.
DHL asked me to pay Rs.1408 via online portal, and i did the same (UPI Ref no.[protected]

Then DHL informed me that they have not yet received the amount and asked me to pay the same amount via cash and promised me that they would refund the amount that i paid online, once it reflects in their system.

I paid the same amount again...

I had ordered medicine (Renadyl) from us for my mother's kidney treatment.
Dhl asked me to pay rs.1408 via online portal, and i did the same (Upi ref no.[protected]

Then dhl informed me that they have not yet received the amount and asked me to pay the same amount via cash and promised me that they would refund the amount that i paid online, once it reflects in their system.

I paid the same amount again...

I had lost my wallet in london which was later found by the lost property office of london. I had asked them to courier it back to me. Its been more than 30 days i haven't received my courier. Its like mental torture to us. The shipper from london had made a small typing error in our address. Instead of 56 they had by mistake typed 53 for my door number. The error was rectified by the shipper from london. I have submitted my documents to...

Hi,
Rl[protected]in this was my earlier mail to germany and had sent it as a registered post. India post managed the mail very well and delivered to address in an acceptable time. Thank you....
... El[protected]in this was my second mail to germany and it was an urgent mail. That's the reason i did a speed post on the above reference no. India post managed the mail in such a way, the packet left india on the second day. Unfortunately,...