DHL Express India Complaints & Reviews

I have been asking for my MWAB copy and they never replied to that email and then charged customs and duty of 49 k for products which I bought from India in India rupee where I have even submitted them the bills of the products for proof of purchase from India. These items were my personal belongings for more than 2 years so it’s almost very much used products for that they blindly charging on my custom fee. I came from UK due to health...

Dear Sir,
Ref: DHL tracking no.[protected]

Vide CBEXIII_BOM_[protected]_0601_17476, the imported goods, Inline Skates purchased through my credit card account for my son, who is autistic handicapped person with 80% disability. The disability certificate is also attached for your consideration. These are specially procured for his size, which helps him for mobility. I expected that these items are eligible to...

This is regarding AWB# [protected]

"The Disbursement Fee is levied as Rs. 550 or 2.5% of duty whichever is higher. " - DHL India

But I have been charged 749.1265 Rs as "Disbursement FEE" and when I asked why it is 749.1265 Rs and not ' 550 Rs ' or 2.5 % of duty as in my case 550 Rs will be higher, then they stop replying to emails.

Also, the invoice sent by DHL India did not show any custom fee...

Dirty and torn clothes, plz refund my order...

I sent a parcel to Mumbai through DHL to my parents from Syndey. DHL india contacted my mother and said that the package was in customs and could not be processed. When asked why they said it was because of a necklace (a $20 necklace) I had declared and put in the parcel.
I sent them the invoice for the same and they proceeded to say that the only way the package could be processed was by changing the parcel from COURIER to CARGO.br...

Hello
I am being asked to pay duty on the freight charges even though it's clearly mentioned in the commercial invoice. Why is DHL levying duty on freight and not releasing my goods? Added the snapshot of the invoice. As you can see value of goods is 169gbp but duty is levied on the entire amount including freight. Would like to escalate...

My parcel : [protected] that I sent in October to my family in India for Diwali has not yet been sent to them . I have send them all the documents and information they needed so far, but no luck . They even charged me extra for excess baggage without informing me . Their customer service is very disappointing with everyone in the team giving us different information about what is required to clear and send the parcel . I have also asked that...

Folks - Stay away from DHL express india, DHL is a worst service in the world, especially India DHL service associates are thieves, they are hiding our packages at their airport facilities, after several months they are coming up with fines, storage charges..etc they’re also ready to creating any king of fake invoices with Government payment challan number in a small corner, then your bill becomes minimum 3x of your item cost .
If...

Dear Sir / Madam

I'm a VERY SEVERE PATIENT and I am undergoing complex treatment for bacterial overgrowth. I'm in wheelchair and bedbound.

I ordered some medicines
I'm writing to you regarding my antibiotic medicines which I ordered from Russia through DHL. I paid Rs 20, 000 for this.

My medicines arrived in Delhi Airport on 16 Dec. Till today- 27 Dec, DHL has not provided sufficient...

I have ordered my medicines from abroad for complex bacterial treatment. It is in Delhi since 16 Dec send DHL has not yet given to me

Their coordination, clearance, customer information is very poor. I have given them all details, paper work more than 1 week.

I paid Rs 20, 000 for this delivery. So far no one from DHL giving clear answer.

Please help...

I have food samples sent from Philippines the last updat ei have from DHL is Dec 02 2021 all i have gotten from DHL since then is someone will call me back with an update. I time i try to speak to someone who is incharge including a supervisor all i get is i will get a call back, or no i cant share any email or contat information.
This is for their fearless ceo you can run but you cant hide lame duck R.S Subramaniam get your thumb...

Expreinced pathectic service from DHL, they are not willing to call if customer is not available or recieve the call.
It could be great if DHL improve their customer service department and their phone numbers active....

AWB - [protected]

Price of Product - 18.7 USD =1403 INR
Price of our lovely DHL express shipping - 58.7 USD = 4406 INR
The product was in custom clearance event for 6 days in which they asked me few documents on first day which i gave on the same day
then after 5 days asked one more document which i gave on the next day
Now after 6 long days i get an email which says pay 3710 INR as custom Dutybr...

[protected] product from melbourne has been charged 100 percent duty charge...

I sent a parcel to my mother for Christmas. DHL express is putting custom charges 7000 rupees on old clothes and harassing my 77 old mother. If not delivered at the earliest I will place a complaint to send my parcel back as it is insured or you'll will have to pay me 100$ for it....

DHL website KYC uploads - Cumbersome

Required KYC documents listed in DHL website doesn't match with the upload site.

AD code - Our registered port Tuticorin is not listed

Could not proceed further as it's a mandatory field

Overall - DHL KYC upload - "It is not at all simple"

We tried to sort it out through Customer care, but it's useless....

I have bought headphones from a company called Meze Audio in Romania. They used DHL to ship the product to me.

The product costs Rs. 18700 and I paid 3000 for "Express Shipping." After a delay of 4 days at Bangalore(reason given: "held by Bangalore customs"), I received a message from them asking me to pay an additional amount of Rs. 9134
Message from DHL:
"Payment of import duty/tax is required for DHL Express...

Hello Team, I am Rajdeep Tanwar from Kurukshetra, Haryana. My friend Mr. Arvinder Singh have sent some baby clothing's and men clothes and two artificial Earrings which total cost NZD 257.97/- from DHL courier service. He paid NZD 250/- for shipment. When its reached in india, DHL asked me to pay Rs 6944/- as Duty fee. When i verified the Duty challan, the value was Rs 5705 /- . When i asked for the invoice they asked me to wait for 24 hours.br...

My shipment tracking number is [protected]. The package should be delivered to the destination by Nov 13. But the package has not been delivered till date. My concerns below.
1. I received an email first saying the address details are not correct while the address details I mentioned in the first place are sufficient enough for the delivery as same address was used for my other orders on other websites. I did alter the address details...

Dear sir
it is my painful request to solve matter as early as possible...
This is regarding shipment id [protected], it is commercial shipment from rajkot india to belgium, it was picked on 25 /11/2021 and returned on 27/11/2021 by saying incomplete documentation...!! by saying export declaration is missing, but it can be asking by mail also...

i am quite surprise..! when i called to customer care the said wait...