Dholdhamaka.com — No customer service, no AWB number, no shipment received yet. They collected money for transactions that are not complete.

I ordered a lot of products on 24th and 25th march as I have my daughter's birthday party on Mar 30th. I received the products from other vendors except Dholdhamaka. I tried calling them. No one receives the call, if they do, by mistake, pick the call, they immediately hang up the call. Email complaints about the shipment just ends up with an automatic message. Till now, 27th March, the order says processing. Other order shows pending, for which also I was charged. In the process of placing the second order, once it showed my transaction is incomplete but it still charged me for the order (was redirected to PayU and the payment went through but the order was not even registered). I did not get any AWB numbers, I was charged for all these three transactions for more than 1500 rupees. I need help regarding if I will receive my shipments by 30 th March at all, if not please help me get a refund. Thank you.