[Resolved]  www.dholdhamaka.com — online shopping order not sent even after payment made-order no 10018136

Address:

Hyderabad, Andhra Pradesh

i had orderd a pair of sky lanters for Diwali on dholdhamaka.com site on 14th Oct 2014, i had made an online payment for the same as the site claimed that that if payments are made then the order will be shipped within 3-4 days . I recived an email saying that my order was placed and my order number was[protected] . But till today that is 27th Oct i have not recieved my order and my order status on their site shows as order processing. I tried contacting their customer care phone number -[protected] which rings all the time but nobody picks the call . I also tried contacting their support email team but there was only one response from the team that due to heavy diwali rush there was delay in my order and they told me to track my order with the AWB (way bill) number with Blue dart courier .But the point is i have not received any AWB number form the Dholdhamaka team as my order is still lying as processing . i tried raising tickets with their support team about my waybill number and my order status but there is no response and the tickets are still lying there as processing . Please help me with this as if they cannot ship my order atleast they can refund my money at the earliest .