| Address: | Pune, Maharashtra, 411019 | | Website: | royalenfield.com/locateus/dealers/dhone-automobiles-rahul-chambers-pune-maharashtra |
Date of incident:- 18/10/2015
client number:- [protected]/[protected]
description of the issue:- I suppose to get the delivery of my Classic 350 on 18/10.
so I had received a call from showroom on 17/10.
When I went to collect the bike, it was surprise that the bike was not available in the showroom but they had to take from some other place in Pune which took another 1Hr:30 minutes approximately.
there is no communication protocol between the showroom colleagues & on enquiry about delay everybody starts from the same question.(when have you booked & did you received a confirmed call from Showroom etc.)
The showroom colleagues are keen with their Watsapp messages rather then helping customer.
while delivery no information about bike(even not promoting product).
documents are not provided correctly, I have not received insurance copy & when I realized it & asked to showroom colleague it was a confusion within themselves.
I have been told, insurance papers will be coming via post to your address, is it really true? Was this information helpful? | 
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