[Resolved]  Nikon India Private Limited — COMPONENT CHANGED WITH VERY OLD USED ONE very much difference from Number DSCN00229 to DSCN077166

Address:

Chennai, Tamil Nadu

Dear Sir
We are trusting the Nikon Brand Name and Product but your Authorised service centres are totally damaging the Trade mark of your brand name. Because when the customer was affected by unexpected product complaint, when they got unsatisfactory service from your Authorised Service Centre.

I have purchased new camera L610 at Chennai shop EXFILE Trading on[protected] vide invoice no.12487. The same was gave a trouble while taking snaps. Immediately I went to your Nikon Authorised service centre of Camera Service Centre at No.94 Purasawakam High Road, Chennai 600010. They have told me to repair the Camera L610 will take for 4-5 days and they were booked the Service Order Number CHN-007246 dated 04.09.2013. And I asked your authorised dealer why you are taking so many days to rectify your brand. They told me after registering the complaint only they will get the spares / component from the factory.

After 5days your service centre person called me to collect the camera, then I went to your authorised dealer to collect the camera. By that time while checking the camera condition is not working properly and they have requested to come and collect the camera on the same day by evening. Then I went there by evening and tanke few snaps at the shop inside itself and collected my L610 model camera since it was working properly. After returning to my home I was downloaded the snaps which was already taken.

I got shocked because of the snaps serial was very much difference from Number DSCN00229 to DSCN077166. This means it was confirmed that they are not changed the new spare/component. Event though you are spending lot of efforts to service your valuable customers to provide good service like this Authorised Service Centres is totally damaging/spoiling the GoodWill of the Company name and Image.

We are trusting the Nikon Company Brand Name, but you have to look in to this type of complaints when we are brought to your notice. Hence you are requested to kindly give a necessary instructions to the above Chennai Authorised Service Centre to correct my Camer Model L610.
We hope early action will be appreciated at an early.

Thanking you
A Sampath
Plot No.6 Sri Raman Salai,
Thanikachalam Nagar East,
Ponniamman Medu Post,
Chennai 600110.

Cell [protected]
Mail Id.sampath.[protected]@gmail.comPlease provide as much information as possible...