[Resolved]  Dish TV — Extremely Poor service and unresponsive staff

Address:

Khordha, Odisha, 752101

I have been a customer of DishTV DTH service since August 2016.
After the company's service staff installed the Set Top box and I submitted the required application form on the 16th or 17th August 2016, I was promised that the connection will be activated within 48 hours. But actually, the company took nearly one month to activate it after dozens of calls and more the Rs. 150/- spent on calls to the DishTV customer care.
When every other reputed company has free customer care numbers, I don't understand why DishTv doesnt have and even an SMS cost Rs. 3/- which means the company is making money from the customer for each SMS.
Afterwards, everytime I tried to register online on the DishTv website in the past four months I have received the following error message:"we are currently unable to log you into this section. We are working to fix this and regret the inconvenience caused" Without registration, I am not able to select the packages of my choice and I have called their sales manager and customer service personnnel in Bhubaneswar at least a dozen times and they never resolved my issue in spite of all their promises.
I would like the company to take back their set top box, give me my refund so that I can take a better service provider.
Thank you,
Siddhartha Sahu