Dish TV — Not able to view channels even after recharging & no effective reply from customer care. | |||||
Dear Sirs, It is one of the worst experiences with Dish TV now. Since the day I have upgraded my Dish TV to HD recorder set top box I am facing problem here after. I have been fed up now. You dish tv dumb customer care executives who after telling 100 times also dont understand the problem & ask the same question. Are u sitting in front of your TV, what it is showing. Rediculous. Here & there within two three months this problem comes often. I recharge my account on before the day of switch off. After recharging the complete package amount & when we switch on the dish tv, it does not switched to Channel no. 999 automatically ( which it happens everyday) & during this condition your remote also stops working. (some of the keys of the remote only works.)When same is reported to the customer care he says your remote is faulty you have to replace it, but after asking thousands of time that every day my channel was getting switched directly to 999 todays its going on recharge reminder these people dont have any idea & no technical help. This shows how technically weak these people are. They dont address their problem & When i take set top box to the Dish tv service station, he simply connects in his connection & asks to reconnect at my home it gets start, then remote also starts & Channel no. 999 also switches automatically & condition becomes normal. MY question is, everytime i have to do this? For this I have chosen Dish TV box? The day i have upgraded the new box m facing this issue. Its under warranty they are not replacing it with the new one. Past ten years I have been using Silver color Z series set top box, not a single day i have been in trouble. Now I think dish tv is not interested in providing good service to the customer. Today I wanted to watch IIFA awards, from afternoon I am facing this issue. Till time not a single help i got. What if, if you cant see your channels on the day u require. Very very sad from the service for Dish TV. but nevertheless I am a customer, customer only has to suffer. I think i have done wrong recharging it with one month today. Kindly help!!! awaiting you kind reply. Was this information helpful? | |||||
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DishTV customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Dear Sir,
First of all I would like to thank that you acknowledged it within 24 hrs.
Would like to convey that it has not been solved with your telephone support team even not through their seniors. I had a one hour call duration last eve, I wanted to see the IIFA awards but nobody was there to solve my issue.
Instead I was been informed my Set top is faulty, remote is faulty. Today I took it to the service station he pressed some keys on the remote & solved the matter. If the dish tv has kept engineers, technical consultant on phone support why he was not able to do the same. He would have done the same thing rather. I request kindly train your engineers, even you people dont call back if the call gets drop. If we ask for a yearly recharge & call gets drop your executive directly call on our registered no. but not same during complain time.
Today evening I got the call, as within few second call got dropped & I received a mail that your problem is solved automatically, signal problem resolved. LOL... Antenna is at same place. 88% is the network signal & quality but this was the reply.
I think the time I hv updated this box every second month i have to do the same thing as i am doing it again & again.
Thank you ... very much. .
First of all I would like to thank that you acknowledged it within 24 hrs.
Would like to convey that it has not been solved with your telephone support team even not through their seniors. I had a one hour call duration last eve, I wanted to see the IIFA awards but nobody was there to solve my issue.
Instead I was been informed my Set top is faulty, remote is faulty. Today I took it to the service station he pressed some keys on the remote & solved the matter. If the dish tv has kept engineers, technical consultant on phone support why he was not able to do the same. He would have done the same thing rather. I request kindly train your engineers, even you people dont call back if the call gets drop. If we ask for a yearly recharge & call gets drop your executive directly call on our registered no. but not same during complain time.
Today evening I got the call, as within few second call got dropped & I received a mail that your problem is solved automatically, signal problem resolved. LOL... Antenna is at same place. 88% is the network signal & quality but this was the reply.
I think the time I hv updated this box every second month i have to do the same thing as i am doing it again & again.
Thank you ... very much. .
Dear Manish1232,
As per our conversation on [protected], confirmed that your issue has already been attended and resolved. However, we have again taken your feedback and forwarded to our concern team. For any further clarifications, please drop us an email on [protected]@dishtv.in.
Regards,
Online Team
DishTV
As per our conversation on [protected], confirmed that your issue has already been attended and resolved. However, we have again taken your feedback and forwarded to our concern team. For any further clarifications, please drop us an email on [protected]@dishtv.in.
Regards,
Online Team
DishTV
Dear sir
My complaint is very firstly i was able able to view channels it is showing channel is not subscribed
Now now today recharged my dish tv account but is is showing your account balance is low ...i called you number of times but you ppl are not even responding to our calls what ### is this
Resolve this issue as soon as possible
Thankyou
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My complaint is very firstly i was able able to view channels it is showing channel is not subscribed
Now now today recharged my dish tv account but is is showing your account balance is low ...i called you number of times but you ppl are not even responding to our calls what ### is this
Resolve this issue as soon as possible
Thankyou
DishTV Customer Care's response, Aug 18, 2020
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Hope you are doing good.
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.
Regards,
Online Team
DishTV