Dish TV — Not Happy with MOD service

Address:

Chennai, Tamil Nadu

I want to raise a complaint against DISHTV and their Movie on Demand Policy. The Movie on Demand channel displays that you can pay Rs.50 to watch the movie. Normally the movie is played for 24 hours. So I ordered for a movie today. But then I saw that the movie ended in 15 minutes. When I checked with the customer care they told me that the movie is available only tomorrow now. So I asked them to swap the money deducted for watching another movie since I am available only today and have not watched the movie I order for yet. But they are asking me to pay another 50 rupees to watch the other movie I requested for or wait for the next day to watch the movie again. I feel I am being cheated here with non-clear policies. If the movie is not available for continuous 24 hours then they should not deduct for the movie if it is already over for the day. They should at least provide me a warning message that I will be able to watch the movie only the next day. They are not even flexible to adjust the amount paid for another movie. This is really bad service and they are cheating me by deducting an amount for a movie and not playing it for 24 hours. I can't order today and see the movie tomorrow. I am a customer of DISHTV for the last 7 years and I don't like the way I am treated here. I am raising a complaint with you in an expectation that consumers will be treated in a better way. My DIST TV VC number is [protected] for your reference and my name is Manikandan A