[Resolved] Dish TV — payment done but recharge not processed

[Resolved] Dish TV — payment done but recharge not processed

R ravin3101 from Mohali, Punjab

Hi team, Please help me i have made a payment of rs.1075.00 in via dish tv instant recharge option from their home website payment has been deducted but the recharge is not processed. I have shared the bank statement to dish tv but they are not helping me and they are not providing any proof to me which states that the payment has not been received by them. My vc no - [protected] Recharge date[protected] Help me plzzzzzzzzzzzzz Was this information helpful? No (0) Yes (0)
Apr 16, 2018 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Mar 14, 2018 DishTV Customer Care's response Dear Customer (ravin3101), Hope you are doing good. We are sorry for the experience you had. Please write to us about your problem with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV Mar 14, 2018 Updated by ravin3101 how many times i will have to tell the complain cant yiu check at your end by visiting customer account at your CRM. Mar 14, 2018 Updated by ravin3101 but as i wanna resolution hence i have sent an email to the above mentioned email. Just resolve the complain dont give excuses. Verified Support Mar 15, 2018 DishTV Customer Care's response Dear Customer (ravin3101), We tried contacting you. However, your numbers were not contactable. Kindly share an alternate number or contact our customer care[protected], so that need full can be done. Regards, Online Team DishTV Verified Support Mar 16, 2018 DishTV Customer Care's response Dear Customer (ravin3101), As per our telephonic conversation, informed you that the payment of Rs 199 has been updated. Your payment of Rs 1075 was unsuccessful and will be refunded to your bank account within 5-7 working days. Regards, Online Team DishTV
1 Comment	Share
Submit Close