[Resolved]  Dish TV — payment made but service not provided

Sep 22, 2019

Updated by ritu1001 We made payment of 3 months to Dish TV but since last 20 days I had to contact Dish TV Customer Care to ask them why we were getting 101 Error- ie. channels not subscribed. I called them 4-5 times and every time they said it’s technical issue. They do not even transfer the calls to seniors to escalate the matter. And if the call is transferred to a second level customer care employee, they cut the call within minutes without understanding the problem of the customer.
I feel cheated that even after making advance payments and being associated with Dish TV from the year 2011, such instances happen. It was a mental torture that I had to hold the call for 40 long minutes to talk to the second level officer. This is totally unacceptable.
I want strict action should be taken against the company that for a technical issue the customer is made to feel cheated - an accusation without checking. Why can’t they simply write that there’s some technical snag and after checking the financial details resume the connection.
Today I was made to hold for 52 minutes and still I didn’t get satisfactory explanation. Infact the second level employee cut the phone