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[Resolved]  Dish TV — regarding non stop pack and selection of paid channel

Address:Nagpur, Maharashtra

Sir i am costomer of dishtv. I have subscribed the non stop pack for three year before the implementation of new rule. At that time i am abble to add paid channel with additional recharge. But after 3rd feb 19, dish tv not providing me facility to selection of channel via online or through costomer care. They only say it is because of non stop pack. I had requested lot of time that close this pack and give another one but they are not responding. Now im am not able to see channels.
Kindly resolve this issue.
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Mar 25, 2019
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2019
DishTV Customer Care's response Dear Rajneesh,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Verified Support
Feb 22, 2019
DishTV Customer Care's response Dear Rajneesh,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
Complaint comments 
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Comments

I have same issue, I have taken 3 years non stop pack of Rs. 1279/- in july-2018 and can add paid channels at that time, but now as per new trai rule, the operator denies to activate paid channels. I am at great trouble because of monopoly of Dishtv. What should I do. Can anyone help. Whether I should go to consumer forum for complaint against Dishtv as neither they are refunding balance amount of non stop pack, so that, I can move to new pack as per trai nor activating any addon plan.

Contact no. +91-[protected]
Email Id : [protected]@hotmail.com
Reply
DishTV Customer Care's response, Feb 16, 2019
Verified Support
Dear Naman,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Feb 20, 2019
Verified Support
Dear Naman,

As per your concern, please note that our Non-Stop pack subscribers cannot move to the new tariff order regime. Please await our communication in this regard as we are working on the same. You will be informed well in advance before migration into the new regime.

Regards,
Online Team
DishTV

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