[Resolved] DishTV — 402. faulty viewing card

[Resolved] DishTV — 402. faulty viewing card

S Shenod N' Dagi from Kottayam, Kerala

We cannot watch our tv and it shows a message "402. Faulty viewing card from 30/7/19". We made a complaint to dish tv, ref request no[protected] dated 31/7/19. They closed the complaint without solving it. Again complaint on 5/8/19 ref no[protected]. Local service provider is calling to say that they have no stock of card or receiver box. Complaint is not solved yet and we are paying for this period as well. Can they resolve the issue or cancel the connection and pay me my money back. +1 photos Was this information helpful? No (0) Yes (0)
Oct 4, 2019 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Aug 16, 2019 DishTV Customer Care's response Dear Customer (Shenod N' Dagi), We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV Verified Support Aug 24, 2019 DishTV Customer Care's response Dear Customer (Shenod N' Dagi), Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance. Regards, Online Team DishTV Aug 29, 2019 Updated by Shenod N' Dagi Complaint is not solved yet and we are not able to watch tv from 31/7/19. Complaints made after this also closed without resolving. Registered mobile number is [protected]. Very disappointed and upset with the service. Aug 29, 2019 Updated by Shenod N' Dagi This complaint category is not available in dishtv support email . So I could not send email Verified Support Aug 31, 2019 DishTV Customer Care's response Dear Customer (Shenod N' Dagi), Thanks for sharing the requisite details with us. We have escalated your concern to our team and they will get back to you soon. Regards, Online Team DishTV Sep 01, 2019 Updated by Shenod N' Dagi Today, 01/9/19 morning technician visited and resolved the issue. Thank you Verified Support Sep 02, 2019 DishTV Customer Care's response Dear Customer (Shenod N' Dagi), As per our telephonic discussion on the number [protected], you confirmed that the issue has been resolved. Moreover, we would like to inform you that the necessary waiver has been posted on your VC and the switch-off date is 05 Nov 2019. Regards, Online Team DishTV
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Shenod N' Dagi

from Kottayam, Kerala

Complaint is not resolved yet and we are not able to watch TV from 31/7/19. I made complaints again and those are closed without resolving the problem. One Lady, saying from customer care contacted me today and said that the complaint will be solved tommorrow. My registered mobile number is [protected]